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Title Author Type Date Words
AZAL urges passengers to buy tickets for Baku-Nakhchivan-Baku route only via its call center. Nov 19, 2020 181
'It makes our day' BT workers are calling care home residents during their shifts to prevent loneliness; ADVERTISING FEATURE BT's Care Home Companion was set up just before lockdown and now friendships are blossoming. Nov 19, 2020 882
'It makes our day' BT workers are calling care home residents during their shifts to prevent loneliness; BT's Care Home Companion was set up just before lockdown and now friendships are blossoming. Nov 19, 2020 882
'It makes our day' BT workers are calling care home residents during their shifts to prevent loneliness; ADVERTISING FEATURE BT's Care Home Companion was set up just before lockdown and now friendships are blossoming. Nov 19, 2020 882
Digital Services Operator Tricolor Deploys Advanced Omnichannel Contact Center. Nov 18, 2020 299
Digital Services Operator Tricolor Deploys Advanced Omnichannel Contact Center. Nov 18, 2020 286
OUTBREAK AFFECTS 15 HOUSING OFFICE STAFF. Nov 18, 2020 342
Covid hits council call centre hard; BOSSES WARN OF LONGER WAIT TIMES AS FEWER STAFF WORK. DANIEL HOLLAND Local democracy reporter daniel.holland@reachplc.com @danhollandnews Nov 18, 2020 366
Digital Services Operator Tricolor Deploys Advanced Omnichannel Contact Center. Nov 18, 2020 299
The Brit Erin Brockovich; MUM'S LAW JOB AFTER DRUG GIANT BATTLE. EXCLUSIVE by JADE BEECROFT Nov 15, 2020 1173
Why contact tracing is essential. Nov 14, 2020 714
Call centre worker becomes 'England's Erin Brockovich' to help take on drugs giant; EXCLUSIVE: Jan Faulkner swapped life as a call centre worker to work for law firm taking action against Bayer Pharma after she was left housebound with an Essure contraceptive implant. By, Jade Beecroft Nov 14, 2020 1143
Police claim leads in student murder case. Nov 12, 2020 362
Contact tracing a weapon to combat Covid-19 transmission. Nov 11, 2020 889
Ufone join hands with AJM Pharma for call centre solutions. Nov 11, 2020 247
Raya Contact Center launches project enhancing employability of university students. Daily News Egypt Nov 7, 2020 255
Almost 1,000 police off due to coronavirus; MORE THAN 9PC OF FORCE IS AFFECTED. NEAL KEELING Nov 7, 2020 379
Cheonan call center facing lawsuit over COVID-19 outbreak. Nov 6, 2020 599
Another call center hit by COVID-19 infection cluster. Nov 5, 2020 562
IntelePeer Announces New CPaaS Connectors for Contact Centers. Nov 4, 2020 207
Five9 to Acquire Inference Solutions. Nov 4, 2020 333
IntelePeer Announces New CPaaS Connectors for Contact Centers. Nov 4, 2020 207
Five9 to Acquire Inference Solutions. Nov 4, 2020 333
IntelePeer Announces New CPaaS Connectors for Contact Centers. Nov 4, 2020 195
Five9 to Acquire Inference Solutions. Nov 4, 2020 324
Call centre workers hit by Covid-19. Nov 4, 2020 196
Perak police bust condo call centre cons impersonating Pos Malaysia staff, Sabah and Terengganu cops. Nov 3, 2020 553
ANAMA receives emergency calls regarding shells falling on Azerbaijan's territory Nov. 1. Nov 2, 2020 242
Aria Solutions Acquired by Avtex. Oct 30, 2020 241
Aria Solutions Acquired by Avtex. Oct 30, 2020 232
Aria Solutions Acquired by Avtex. Oct 30, 2020 241
Call centre for breast cancer awareness established in Karachi: First Lady. Oct 28, 2020 397
AMBULANCE CALL STAFF OUTBREAK. ALEX MOORE Local Democracy Reporter Oct 27, 2020 216
Ambulance call centre had Covid outbreak, report. Oct 27, 2020 206
The 11-day Test & Trace disgrace. EXCLUSIVE by Alan Selby Oct 25, 2020 459
Ideas to put quality management at the heart of your contact center. Oct 25, 2020 768
Police could end up in call centres with cuts. CHRIS MCKEON Local Democracy Reporter chris.mckeon@liverpool.com @cjmckeon Oct 23, 2020 423
Call centre hit by further virus cases. Oct 23, 2020 218
Passer-by girl killed in shoot-out between Dolphin Force, robbers in Lahore. Oct 23, 2020 965
Passer-by girl killed in shoot-out between Dolphin Force, robbers. Oct 23, 2020 965
Advert for [pounds sterling]2,000-a-day Test and Trace boss asks for 'experience of failing call centres'; The job advert -which the government said it did not draft -offered a rate of "up to [pounds sterling]2,000 a day" and called for someone "who has examples of quick wins". By, Dan Bloom Oct 23, 2020 513
CBTS, Five9 to Launch Comprehensive Intelligent Cloud Contact Center Solution. Oct 21, 2020 501
CBTS, Five9 to Launch Comprehensive Intelligent Cloud Contact Center Solution. Oct 21, 2020 501
CBTS, Five9 to Launch Comprehensive Intelligent Cloud Contact Center Solution. Oct 21, 2020 487
UMYU Establishes Contact Centre In FCT. Oct 20, 2020 392
UJET Unveils Next-Generation Virtual Agent for Less Robotic Interactions. Oct 19, 2020 388
Booze frenzy mum punches mirror and slashes girl,14 in chest with shard of glass; Cops called as husband tried to restrain her. EXCLUSIVE BY ANDY SHIPLEY andy.shipley@reachplc.com Oct 17, 2020 446
Prisoners made cold calls to elderly from jail says ex inmate; SUPERJAIL'S CALL CENTRE CONTACTED THE VULNERABLE SAYS MAN WHO'S BEEN INSIDE. STEVE BAGNALL Daily Post Reporter steve.bagnall@reachplc.com Oct 13, 2020 455
Prisoners would 'cold-call elderly', reveals ex-inmate. STEVE BAGNALL newsdesk@walesonline.co.uk Oct 13, 2020 435
Give Dame Judi job on checkouts; SMUULS MIRROR.co.uk SUNDAY 11.10.2020 SUNDAY MIRROR 21 The voice of treason MARK steel. Oct 11, 2020 527
Councils to take over some Test and Trace work after string of failures and vast bill; Tory Robert Jenrick admitted council staff are 'bound to be better' than a call centre -prompting furious questions over why he didn't change tack earlier. By, Dan Bloom Oct 11, 2020 663
Four-day ordeal to end broadband. JOANNE WELFORD joanne.welford@reachplc.com @joannewelford Oct 9, 2020 370
Rain emergencies panel holds meeting. Oct 8, 2020 154
Blue Prism automates next generation contact centers with an AI-Powered digital workforce. Chris Kelly Oct 7, 2020 541
Talkdesk Adds Mobile Workforce Solutions With Talkdesk Remote, Talkdesk On The Go. Oct 5, 2020 398
Talkdesk Adds Mobile Workforce Solutions With Talkdesk Remote, Talkdesk On The Go. Oct 5, 2020 382
Talkdesk Adds Mobile Workforce Solutions With Talkdesk Remote, Talkdesk On The Go. Oct 5, 2020 398
Taguig launches center to assist in blended learning amid pandemic. Oct 2, 2020 483
Why I decided to head for the bright lights. EDD DRACOTT Reporter Oct 1, 2020 565
ON THE (ONLINE) SCENE: Events highlight the role of contact centers during the pandemic. Britt, Phillip Oct 1, 2020 1013
Contact Centres in the PostCovid Era--Time to Shift Collaboration to the Cloud. Gramsma, Anne-Meine Oct 1, 2020 1359
DILG says national emergency hotline 911 now operational. Sep 30, 2020 232
17 call center employees in Clark Freeport Zone test positive for COVID-19. Sep 29, 2020 236
Gov't braces for close to 300,000 returning jobless OFWs. Sep 25, 2020 562
Call center agent caught with P.5 million shabu. Sep 24, 2020 226
8x8 Accelerates Contact Centre Deployment for Sefton Council. Sep 23, 2020 283
8x8 Accelerates Contact Centre Deployment for Sefton Council. Sep 23, 2020 271
8x8 Accelerates Contact Centre Deployment for Sefton Council. Sep 23, 2020 283
Crook scams OAP out of PS1,000. Sep 21, 2020 297
ibex Brings 500 Jobs to Ocho Rios With Region's First Contact Center. Sep 21, 2020 223
ibex Brings 500 Jobs to Ocho Rios With Region's First Contact Center. Sep 21, 2020 239
ibex Brings 500 Jobs to Ocho Rios With Region's First Contact Center. Sep 21, 2020 239
NCC Set To Activate Emergency Call Centres Across Nigeria. Sep 21, 2020 733
Next places call for extra staff; city desk. RECRUITMENT DRIVEN BY BOOM IN DEMAND. Sep 18, 2020 270
Next places call for extra staff; FINANCE; RECRUITMENT DRIVEN BY BOOM IN DEMAND. Edited by GRAHAM HISCOTT Sep 18, 2020 274
Standard Chartered poorest in protecting borrowers' rights. Sep 17, 2020 528
Vonage announces selection of its contact centre by Dispute Service. Sep 16, 2020 240
Replicant Raises USD 27M From to Modernize Customer Service with Artificial Intelligence. Sep 15, 2020 427
Replicant Raises USD 27M From to Modernize Customer Service with Artificial Intelligence. Sep 15, 2020 411
Replicant Raises USD 27M From to Modernize Customer Service with Artificial Intelligence. Sep 15, 2020 427
Mathari Hospital to host 24-hour mental health call centre. Sep 15, 2020 505
Call centre fined PS130k for phone calls about pensions. Sep 11, 2020 342
Pypestream Integrates With Conviva. Sep 11, 2020 284
Pypestream Integrates With Conviva. Sep 11, 2020 276
Pypestream Integrates With Conviva. Sep 11, 2020 284
PHCC's Community Call Centre extends working hours to 24/7. Sep 6, 2020 414
Under-fire Test and Trace scheme reaches fewer than half of coronavirus contacts; EXCLUSIVE: Ministers have been accused of 'misrepresenting' data as analysis by the Mirror found only 45% of people who were in contact with a Covid-19 patient had been spoken to by tracers. By, Martin Bagot Sep 4, 2020 805
Post-COVID-19, Contact Centers Should Reinvent Themselves: The pandemic has sped up changes that were overdue. Fluss, Donna Sep 1, 2020 756
Better Service Requires an Omnichannel Contact Center: A CCW Digital survey highlights the need for companies to offer more outreach channels. Britt, Phillip Sep 1, 2020 693
AI Has Complete Power Over the Customer Experience: Artificial intelligence and the data fed into it will be the key to good customer service. Sep 1, 2020 1487
Contact Center Infrastructure. Sep 1, 2020 664
Contact Center Analytics. Sep 1, 2020 612
Contact Center Outsourcing. Sep 1, 2020 635
Stop Trying to Make Us All Productive: Instead of hyper-focusing on productivity, companies must also consider their workers' well-being. Jacobs, Ian Sep 1, 2020 633
Mindful Chef selects Vonage Contact Center. Sep 1, 2020 212
Premiere pro-life contact center staffed by "heroes" marks 4 million served. Bourne, Lisa Sep 1, 2020 533
DILG's Emergency Hotline 911 stalled by pandemic. Aug 30, 2020 533
2 DILG emergency call center agents positive for COVID-19. Aug 30, 2020 352
DILG shuts down 911 hotline. Aug 30, 2020 308
Call centre to expand and create 80 new jobs. GRAEME WHITFIELD Business editor graeme.whitfield@ncjmedia.co.uk @Graemewhitfield Aug 27, 2020 396
80 new jobs as firm expands team; MAITENANCE COMPANY WELCOMES APPLICATIONS. GRAEME WHITFIELD Aug 27, 2020 381
3CLogic, AVANT Communications to Expand Cloud Call Center Solution. Aug 26, 2020 346
3CLogic, AVANT Communications to Expand Cloud Call Center Solution. Aug 26, 2020 346
3CLogic, AVANT Communications to Expand Cloud Call Center Solution. Aug 26, 2020 333
Avaya CCaaS Gets 2020 Contact Center Technology Award. Aug 25, 2020 294
Avaya CCaaS Gets 2020 Contact Center Technology Award. Aug 25, 2020 294
Avaya CCaaS Gets 2020 Contact Center Technology Award. Aug 25, 2020 282
Housing staff threaten to strike over contracts; BOSSES WANT TO BRING IN 'AMAZON-STYLE' FLEXIBLE HOURS. LISA RAND ECHO Reporter lisa.rand@trinitymirror.com @lisarandonline Aug 22, 2020 449
Sky office shut as thee staff fall ill; COVID-19 IN BRIEF. Aug 22, 2020 221
Vonage Increases Collaboration with Microsoft; Integrates with Microsoft Dynamics 365. Aug 20, 2020 250
Vonage Increases Collaboration with Microsoft; Integrates with Microsoft Dynamics 365. Aug 20, 2020 264
Vonage Increases Collaboration with Microsoft; Integrates with Microsoft Dynamics 365. Aug 20, 2020 264
QA redeployed employees to help manage online requests, customer phone calls. Aug 19, 2020 258
Valenzuela City launches call center-like contact tracing hub. Aug 18, 2020 389
Police chiefs 'worried' over surge in 999 calls; Chief constable fears genuine emergencies could be missed. STEVE ROBSON steve.robson@men-news.co.uk @SteveRobson04 Aug 16, 2020 538
Call centre workers sent home. Aug 14, 2020 186
NGO call centre offers hope to gender-based violence victims. Aug 13, 2020 712
Scams back on rise as call centres open; THOUSANDS OF POUNDS SWINDLED BY FRAUDSTERS POSING AS AMAZON. OWEN EVANS Daily Post Reporter owen.evans@reachplc.com Aug 11, 2020 264
5 Bacolod residents die from COVID-19. Aug 11, 2020 416
NHS worker Lauren: My nursing dreams have been ruined by SQA's 'downgrade' Student who worked through crisis gets poor result. EDEL KENEALY Aug 8, 2020 523
Local test a far better and tracers 'doing than call centres' CORONAVIRUS PANDEMIIC: LATEST FROM THE UK Council teams 'tracing 98% of contacts against just over half for national system'. CATHERINE WYLIE Aug 7, 2020 893
BT contact centre jobs are saved. COREENA FORD Business Reporter coreena.ford@ncjmedia.co.uk @scoopford Aug 6, 2020 475
Kansas City Royals Ready for Baseball with 8x8. Aug 3, 2020 356
Kansas City Royals Ready for Baseball with 8x8. Aug 3, 2020 344
Kansas City Royals Ready for Baseball with 8x8. Aug 3, 2020 356
Coronavirus Disease Outbreak in Call Center, South Korea. Park, Shin Young; Kim, Young-Man; Yi, Seonju; Lee, Sangeun; Na, Baeg-Ju; Kim, Chang Bo; Kim, Jung-il Aug 1, 2020 2473
Where The Role Of A Contact Centre Agent Fits In A Post COVID World. Payne, Jeremy Aug 1, 2020 1282
Ses Problemi Yasayan Cagri Merkezi Calisanlarinda Ses Terapisinin Etkililigi / The Efficacy of Voice Therapy in Call Center Agents with Disphonia. Yesilyurt, Maral; Yelken, Kursat Aug 1, 2020 2025
Pakistan IT, ITeS export remittances surge by $994.848 million. Jul 31, 2020 896
Iloilo City mayor urges call center to cooperate, allow COVID-19 testing. Jul 31, 2020 233
QC LGU issues contact tracing guidelines for call centers, big companies. Jul 30, 2020 396
What other industries can learn from call centers. Jul 29, 2020 1102
We are not leaving town; BUSINESS OFFICES FOR SALE. KELLEY PRICE kelley.price@reachplc.com @kelleyprice_gaz Jul 29, 2020 244
Covid cluster at call centre. MICHAEL PRINGLE Jul 29, 2020 481
3CLogic Announces New Release for Microsoft Dynamics 365. Jul 29, 2020 202
3CLogic Announces New Release for Microsoft Dynamics 365. Jul 29, 2020 202
3CLogic Announces New Release for Microsoft Dynamics 365. Jul 29, 2020 190
Still work to do to tackle virus; TALKING POLITICS. WITH NEIL GRAY, MP for Airdrie & Shotts Jul 29, 2020 436
Pub praised for handling of Covid outbreak fears; Owen's back in business after link to Sitel site. IAN BUNTING Jul 29, 2020 731
Lifesize Changes Customer Engagement in the Contact Center with CxEngage Video. Jul 24, 2020 261
Lifesize Changes Customer Engagement in the Contact Center with CxEngage Video. Jul 24, 2020 246
Lifesize Changes Customer Engagement in the Contact Center with CxEngage Video. Jul 24, 2020 261
Garmin suffers major outage leaving users unable to sync their smartwatches; Garmin Connect, the app that users of the company's wearable devices rely on to sync and monitor their fitness activities, has been significantly affected since Thursday morning. By, Jamie Harris & Shivali Best Jul 24, 2020 201
GOVERNMENT RULES OUT LOCAL LOCKDOWN. JUDITH TONNER Jul 23, 2020 202
REMAIN VIGILANT; MORE AT DAILYRECORD.CO.UK DAILY RECORD Thursday, July 23, 2020 DAILY RECORD Thursday, July 23, 2020 MORE AT DAILYRECORD.CO.UK PAGE 5 play it safe, not sorry First Minister warns Scots not to let their guard down after five businesses are linked to call centre virus outbreak. ANDY PHILIP AND JAMES MONCUR Jul 23, 2020 695
NICE inContact CXone Wins UK National Innovation Award. Jul 23, 2020 393
NICE inContact CXone Wins UK National Innovation Award. Jul 23, 2020 405
NICE inContact CXone Wins UK National Innovation Award. Jul 23, 2020 405
MSP 'not surprised' after virus outbreak at call centre. Jul 22, 2020 582
OUTBREAK AT CALL CENTRE RISES TO 14 CASES; Positive tests more than double as delivery driver reveals 'shocking' lack of safety measures at site. TARA FITZPATRICK tara.fitzpatrick@reachplc.com Jul 22, 2020 604
Putting profit before health of staff has to be punished. ANNIE BROWN a.brown@dailyrecord.co.uk Twitter: @anniebrownword Jul 22, 2020 189
OUTBREAK AT CALL CENTRE RISES TO 19 CASES; Positive tests more than double as delivery driver reveals 'shocking' lack of safety measures at site. TARA FITZPATRICK tara.fitzpatrick@reachplc.com Jul 22, 2020 590
AWS and Salesforce announce service cloud voice. Jul 22, 2020 428
Cluster a warning shot to all of us; RECORD View. Jul 21, 2020 199
Young staff complained in fear for their safety; DAILYRECORD MORE AT DAILYRECORD.CO.UK Tuesday, July 21, 2020 DAILY RECORD Tuesday, July 21, 2020 MORE AT DAILYRECORD.CO.UK CALL CENTRE OUTBREAK PAGE 5 Labour MSP urged police to investigate Sitel. EXCLUSIVE BY MARK MCGIVERN Jul 21, 2020 1463
CORONAVIRUS CLUSTER AT TEST AND TRACE CALL CENTRE; HEALTH CHIEFS CLOSE BUILDING DOWN Safety measures and social distancing rules criticised as 200 workers face anxious Covid wait CLUSTER FEARS AT Track and Trace centre. SARAH VESTY Jul 20, 2020 424
Humach Acquires InfinitAI to Expand AI-Driven Capabilities to Contact Centres. Jul 20, 2020 237
Coronavirus breaks out at NHS Test and Trace call centre; Measures have been brought in by the region's health board to try and suppress the outbreak. By, Neil Shaw Jul 20, 2020 368
Humach Acquires InfinitAI to Expand AI-Driven Capabilities to Contact Centres. Jul 20, 2020 208
Coronavirus outbreak 'detected at UK test and trace call centre' as probe under way; A number of 'potentially linked cases' of Covid-19 in Lanarkshire are under investigation by the local health board with at least one positive case being reported and a number of suspected infections. By, Tom Davidson Jul 19, 2020 499
Hayley the Tea Lady tried to go celibate and failed after a week; The tea lady is taking voice lessons to refine her Welsh accent and she is also going celibate in her new show. By, Katie Bellis Jul 18, 2020 537
Aspect Announces Availability of Enterprise Contact Center Solution. Jul 17, 2020 151
Aspect Announces Availability of Enterprise Contact Center Solution. Jul 17, 2020 151
Clickatell Launches Chat Desk to Shake Up the $1.3 Trillion Call Center Industry. Jul 17, 2020 520
UJET, PeakView Partnership to Deliver Industry Cloud Contact Center Technologies. Jul 16, 2020 399
UJET, PeakView Partnership to Deliver Industry Cloud Contact Center Technologies. Jul 16, 2020 385
UJET, PeakView Partnership to Deliver Industry Cloud Contact Center Technologies. Jul 16, 2020 399
Dubai Health Authority contact centre receives over 1 million calls. Staff Report Jul 15, 2020 380
Dubai Health Authority contact centre receives more than 1 million calls. Staff Report Jul 15, 2020 388
Dubai Police handles 2.5 million emergency calls. Ali Al Shouk, Senior Reporter Jul 15, 2020 275
Government of Mexico City Implements Avaya Contact Center Solutions. Jul 14, 2020 190
Government of Mexico City Implements Avaya Contact Center Solutions. Jul 14, 2020 177
Government of Mexico City Implements Avaya Contact Center Solutions. Jul 14, 2020 190
CalMac's contact services judged highly; TRANSPORT. Jul 14, 2020 192
Mexico Telecommunication Firm Alestra, Deploys Bright Pattern Contact Center Software for CENACED's Telehealth Services During COVID-19. Jul 14, 2020 396
tv highlights. Jul 13, 2020 342
Avaya contact tracing solutions to be utlized by Mexico City government. Jul 13, 2020 173
Jinja to get national call centre. Jul 10, 2020 1186
3CLogic Partners with ServiceCX. Jul 9, 2020 170
3CLogic Partners with ServiceCX. Jul 9, 2020 178
3CLogic Partners with ServiceCX. Jul 9, 2020 178
Surge in scam calls expected after lockdown; Warning that fraudsters are among the people going back to work. By, Lorna Hughes Jul 8, 2020 166
AZAL to perform another additional special flight to Istanbul [VIDEO]. Jul 4, 2020 495
Orange Business Services leverages the cloud to continue ZIM's digitalisation in the shipping sector. Chris Kelly Jul 3, 2020 566
Jinja to get national call centre. Jul 3, 2020 602
Orange Business Services Delivers Collaboration, Contact Center Services for ZIM. Jul 2, 2020 253
Orange Business Services Delivers Collaboration, Contact Center Services for ZIM. Jul 2, 2020 239
Orange Business Services Delivers Collaboration, Contact Center Services for ZIM. Jul 2, 2020 253
Strategic, Technology Partnership Delivers Customer Interactions with Human-Centric Approach. Jul 1, 2020 308
Building the Remote Contact Centre of the Future. Gramsma, Anne-Meine Jul 1, 2020 1038
The accuracy of the FAST stroke assessment in identifying stroke at initial ambulance call into a South African private emergency call centre. Crause, K.; Stassen, W. Disease/Disorder overview Jul 1, 2020 3713
A DEA APPROACH FOR PERFORMANCE ASSESSMENT OF CALL CENTRE AGENTS. Mendelova, Viera; Strnadova, Petra Jul 1, 2020 11304
The Pandemic Can't Subvert Customer-Centricity: Customers need to remain at the heart of contact center interactions, CCW advocates. Britt, Phillip Jul 1, 2020 605
The Top CUSTOMER SERVICE Trends & Technologies CONTACT CENTERS GROW USE OF THE CLOUD, AI, AND OTHER TECHNOLOGIES: COVID-inspired remote workforces force contact centers out of their on-premises comfort zones. Britt, Phillip Jul 1, 2020 1696
The Last Line As Agents Already Know, Emotional Work Is Real Work: Compassion fatigue can be a big issue in contact centers. Jacobs, Ian Jul 1, 2020 579
IDES also announced Thursday the number of nonfarm jobs decreased in all fourtee. 705, By Jerry Nowicki Capitol News Illinois Jnowicki@Capitolnewsillinois.Com Springfield ' The U.S. Jun 30, 2020 406
Manpower ministry in Oman received over 3,000 calls in May. Times News Service Jun 29, 2020 152
Call centre industry thrives thanks to COVID-19. Mohamed Alaa El-Din Jun 28, 2020 437
Infobip Deploys Cloud Contact Centre Solution at Ikeja Electric. Jun 26, 2020 501
UJET Adds to Funding for Contact Center Transformation. Jun 25, 2020 226
UJET Adds to Funding for Contact Center Transformation. Jun 25, 2020 214
UJET Adds to Funding for Contact Center Transformation. Jun 25, 2020 226
Marcos wants probe on BPOs that 'exploit' Filipino workers amid pandemic. Jun 24, 2020 447
3CLogic Integrates Cloud Contact Center for Microsoft Teams. Jun 24, 2020 202
3CLogic Integrates Cloud Contact Center for Microsoft Teams. Jun 24, 2020 202
3CLogic Integrates Cloud Contact Center for Microsoft Teams. Jun 24, 2020 190
Marcos to DOLE: Look into alleged labor violations in call centers. Jun 22, 2020 399
IVAs: Using AI to Serve Customers and Contact Centers: True omnichannel customer service is becoming closer to reality. Fluss, Donna Jun 22, 2020 748
Automated Solutions Have Become Work-from-Home Agents, Too: Adoption and interest in AI-infused capabilities got better because things got worse. Jamison, Nancy Jun 22, 2020 738
Companies Turn to IVAs to Deal with COVID Surges: Automated voice solutions have helped contact centers handle rising interaction volume during the pandemic. Klie, Leonard Jun 22, 2020 1966
Infobip Launches Conversations - Contact Centre Solution for Connected Customer Experiences. Jun 20, 2020 699
Dubai's Amer call centre receives one million calls this year. Ali Al Shouk, Senior Reporter Jun 20, 2020 461
Funny and touching tale is perfect for these times. Andy Richardson andy.richardson@mnamedia.co.uk Jun 19, 2020 865
Funny and touching tale is perfect for these times. Andy Richardson andy.richardson@mnamedia.co.uk Jun 19, 2020 865
Worried Kenyan men jam Covid-19 hotlines, ministry says. Jun 18, 2020 584
COVID-19: U.S Government Commissions Upgraded C/ River State Emergency Operation Center. Jun 18, 2020 604
Palmer Johnson Power Systems Chooses Talkdesk Cloud Contact Center Innovations. Jun 18, 2020 279
Palmer Johnson Power Systems Chooses Talkdesk Cloud Contact Center Innovations. Jun 18, 2020 265
Palmer Johnson Power Systems Chooses Talkdesk Cloud Contact Center Innovations. Jun 18, 2020 279
Capita inks contact centre contract with Irish Water. Jun 17, 2020 332
Counties draft protocols on gradual reopening of economy. Jun 17, 2020 873
guard.me Enhances Student Experiences with Avaya Contact Center Innovation. Jun 16, 2020 320
COVID-19 Home Testing Kit Provider Deploys 8x8 Contact Centre for Vital Support. Jun 16, 2020 217
guard.me Enhances Student Experiences with Avaya Contact Center Innovation. Jun 16, 2020 334
COVID-19 Home Testing Kit Provider Deploys 8x8 Contact Centre for Vital Support. Jun 16, 2020 233
guard.me Enhances Student Experiences with Avaya Contact Center Innovation. Jun 16, 2020 334
COVID-19 Home Testing Kit Provider Deploys 8x8 Contact Centre for Vital Support. Jun 16, 2020 233
Combating coronavirus: Patients in Dubai still opt for telehealth even with eased restrictions. Nandini Sircar Jun 13, 2020 501
British Gas owner Centrica is cutting 5,000 jobs; British Gas has a large call centre in Cardiff where around 500 people work. By, PA & Jillian MacMath Jun 11, 2020 276
OFW, call center agent are latest COVID-19 cases in Nueva Ecija. Jun 11, 2020 169
Serenova Partners with Fuze to Deliver Unified Cloud Contact Center Solutions. Jun 10, 2020 302
Serenova Partners with Fuze to Deliver Unified Cloud Contact Center Solutions. Jun 10, 2020 302
Serenova Partners with Fuze to Deliver Unified Cloud Contact Center Solutions. Jun 10, 2020 287
Spok Enables Banner Health's 2020 Technology Initiatives as Priorities Shift Due to COVID-19. Jun 10, 2020 339
Five9 Launches Intelligent Virtual Assistant. Jun 8, 2020 361
Five9 Launches Intelligent Virtual Assistant. Jun 8, 2020 370
Five9 Launches Intelligent Virtual Assistant. Jun 8, 2020 370
Coronavirus: Abu Dhabi launches 909 hotline for infected workers. Samihah Zaman, Staff Reporter Jun 8, 2020 460
371,000 calls to Covid-19 hotline in three months. Jun 6, 2020 473
Customers could boycott BA over staff cuts - minister. JONATHAN WALKER Political Editor jon.walker@ncjmedia.co.uk Jun 6, 2020 543
Customers may boycott airline over redundancies; government says ba will be judged for how it's axed staff. JONATHAN WALKER Political editor jon.walker@reachplc.com Jun 6, 2020 514
The scandal of 'essential' call centre workers treated like dirt. ANNIE BROWN a.brown@dailyrecord.co.uk Twitter: @anniebrownword Jun 3, 2020 665
ASIA TODAY: SOUTH KOREA CLAMPS DOWN AGAIN AS VIRUS REBOUNDS. Jun 2, 2020 779
Strictly follow safety guidelines call. Jun 2, 2020 485
Calls for action must be heeded; RECORD View. Jun 2, 2020 191
TERRIFIED TO WORK. exclusive BY ANNIE BROWN Jun 2, 2020 1143
3CLogic to Improve Sales and Customer Service for Medicare Advisory Firm. Jun 2, 2020 225
3CLogic to Improve Sales and Customer Service for Medicare Advisory Firm. Jun 2, 2020 210
3CLogic to Improve Sales and Customer Service for Medicare Advisory Firm. Jun 2, 2020 225
CXone Integrates with Microsoft Teams, Microsoft Dynamics 365 to Increase Efficiency. Jun 1, 2020 402
Forgotten How To Fly..! Jun 1, 2020 501
CCW Outlines 5 Strategies for Modernizing Contact Centers: Data will forge new contact center capabilities by 2025, CCW Digital Predicts. Britt, Phillip Jun 1, 2020 688
Identity Resolution Moves into the Contact Center: The popular marketing technology is aiding in routing, fraud detection, and issue resolution. Britt, Phillip Cover story Jun 1, 2020 2068
Navy Federal Deploys Verint for COVID-19 Response: The credit union turned to Verint analytics to address changing business conditions. Solis, Brian Jun 1, 2020 745
What Post-Pandemic Contact Centers Will Look Like: Will agents return to the office or remain remote? The answer is, likely, yes to both. Jacobs, Ian Jun 1, 2020 646
A method for determining intrinsic mode function number in variational mode decomposition and its application to bearing vibration signal processing. Wu, Shoujun; Feng, Fuzhou; Zhu, Junzhen; Wu, Chunzhi; Zhang, Guang May 31, 2020 6947
Twilio to Power New York City's Contact Tracing Initiative. May 29, 2020 287
Twilio to Power New York City's Contact Tracing Initiative. May 29, 2020 287
Twilio to Power New York City's Contact Tracing Initiative. May 29, 2020 274
NICE inContact, Zendesk to Support Remote Contact Center Teams. May 28, 2020 232
NICE inContact, Zendesk to Support Remote Contact Center Teams. May 28, 2020 245
NICE inContact, Zendesk to Support Remote Contact Center Teams. May 28, 2020 245
TALKDESK LAUNCHES TALKDESK CXTALENT AND ACADEMY. May 27, 2020 828
UK Healthcare Contact Center Accelerates Move to the Cloud. May 26, 2020 271
UK Healthcare Contact Center Accelerates Move to the Cloud. May 26, 2020 284
UK Healthcare Contact Center Accelerates Move to the Cloud. May 26, 2020 284
Philippine Red Cross sets up call center for COVID-19 test results follow-ups. May 26, 2020 360
PRC creates special desk in call center for disease test follow ups. May 26, 2020 233
How HomeServe has had to adapt to ensure it is there for customers. JOHN CORSER john.corser@mnamedia.co.uk May 25, 2020 1099
How HomeServe has had to adapt to ensure it is there for customers. JOHN CORSER john.corser@mnamedia.co.uk May 25, 2020 1103
Virus fear for phone workers. / Gordon Blackstock May 24, 2020 182
Call centre workers' Covid fear. Gordon Blackstock May 24, 2020 182
We are Ensuring Utmost Commitment to Customer Service Excellence - Ajay. May 23, 2020 1250
Twilio providing communications for New York City's COVID contact tracing. May 22, 2020 182
Avtex Acquires Assets of Contact Centre and Communication Solutions Firm CPI. May 22, 2020 206
Avtex Acquires Assets of Contact Centre and Communication Solutions Firm CPI. May 22, 2020 236
Cogito Delivers Insight to Support Service Leaders Amid Shift to Remote Work. May 21, 2020 191
Cogito Delivers Insight to Support Service Leaders Amid Shift to Remote Work. May 21, 2020 207
Cogito Delivers Insight to Support Service Leaders Amid Shift to Remote Work. May 21, 2020 207
HMC announces Eid working hours. May 21, 2020 153
AI-powered voice recognition startup eyes Western countries. May 21, 2020 481
MAXIMUS, Genesys Announce Cloud-Based Omnichannel Contact Center Platform. May 18, 2020 317
MAXIMUS, Genesys Announce Cloud-Based Omnichannel Contact Center Platform. May 18, 2020 317
MAXIMUS, Genesys Announce Cloud-Based Omnichannel Contact Center Platform. May 18, 2020 305
National Bank of Egypt hits deposits of LE1.5T. Egypt Today staff May 18, 2020 258
PHCC launches Community Call Center. May 17, 2020 229
Everdrone delivers defibrillators in Sweden via autonomous drones. May 15, 2020 241
Everdrone delivers defibrillators in Sweden via autonomous drones. May 15, 2020 242
UJET Powers Cloud Contact Center with Over 22,000 Agents. May 15, 2020 276
UJET Powers Cloud Contact Center with Over 22,000 Agents. May 15, 2020 290
UJET Powers Cloud Contact Center with Over 22,000 Agents. May 15, 2020 290
KEEPING US ALL CONNECTED; JOBS Great tips & career advice at TRICIA mirror.co.uk/jobs PHILLIPS mirrorjobs@mirror.co.uk. Edited by TRICIA PHILLIPS May 14, 2020 831
KEEPING US ALL CONNECTED; JOBS Great tips & career advice at TRICIA mirror.co.uk/jobs PHILLIPS Edited by mirrorjobs@mirror.co.uk. TRICIA PHILLIPS May 14, 2020 829
My calling is helping youths realise their overseas dreams, says Nigerian-Canadian based. May 12, 2020 1155
Call centre for virus-hit soon. May 12, 2020 630
Still banking on them: The case of my missing Dh99. Bikram Vohra May 12, 2020 504
Elgin furloughs some employees through the end of the year Furloughs: Union employees expected to join in 'shared sacrifice'. Elena Ferrarin eferrarin@dailyherald.com May 12, 2020 545
Elgin furloughs some employees through the end of the year. Elena Ferrarin eferrarin@dailyherald.com May 12, 2020 545
8x8, Inc, Virgin Media to partner on voice and comms. May 12, 2020 185
Vonage Contact Center helps London's Al Rayan Bank avoid business disruption during COVID-19. May 11, 2020 206

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