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Title Author Type Date Words
Global Cloud-Based Contact Center Market Analysis & Outlook 2019-2025. Aug 12, 2019 620
GeoComm Software on Display During Baltimore County, Maryland 9-1-1 Center Tours Taking Place at APCO 2019. Conference notes Aug 11, 2019 422
DWP: Universal Credit staff to strike as union claims huge caseloads and stress-related absences; The Public and Commercial Services Union balloted members at one centre last week. Aug 11, 2019 399
Consilium Launches Video Customer Experience Solution on Its 12th Anniversary. Aug 10, 2019 713
Call centers may not make it to DOF's tax perks list. Aug 9, 2019 517
Customer Contact - Telephony Services. Aug 9, 2019 199
ASYAD GROUP LAUNCHES 24-HOUR CALL CENTRE DEDICATED FOR PORTS CUSTOMERS. Aug 4, 2019 336
Accountant who sent money abroad in fraud case jailed. Aug 3, 2019 196
Organised crime gangs renting expensive properties to house modern slavery victims; The organised gangs are also operating illegal call centres. Aug 3, 2019 333
Organised crime gangs renting expensive properties to house modern slavery victims; The organised gangs are also operating illegal call centres. Aug 3, 2019 333
Kazakhstan : Legal Call Center Opened at the Ministry of Defense. Aug 2, 2019 138
Australia : More Funding For Injured Wildlife. Aug 2, 2019 289
Accountant who sent money abroad for PPI call centre boss at centre of [pounds sterling]2.3m fraud probe jailed; Mahmood Sadiq Poptani, from Swansea, was jailed after he illegally moved money from the stricken firm. Aug 2, 2019 337
Request For Proposal Of Call Center Service Provider For Health Advice Call Center - Arogyavahini. Aug 1, 2019 165
Hodusoft Announces Omnichannel Contact Center Software for Healthcare Sector. Jul 31, 2019 524
Lamola increases access to justice this Mandela Month. Jul 31, 2019 658
What happens next? 3 Steps to contact centre compliance. Jul 31, 2019 984
When help is just one phone call away. Jul 31, 2019 788
Bee'ah launches residential recycling project in Sharjah. Jul 30, 2019 201
The Framework Agreement Aims To Provide A Call Center Solution And Multi-channel Management Tools For The Sites Of The Social Security Family Branch. Jul 30, 2019 240
Setting Up Of A 24x7 Control Room And Citizen Call Centre As A Common Help Line For Citizen Centric Services Delivery Wherein All Calls Related To Various Services Being Delivered By Multiple State Departments. Jul 30, 2019 118
BANK MUSCAT AUTOMATES PIN CREATION FOR ALL CARDS. Jul 29, 2019 440
The World Contact Center Market is growing continuously and expected to grow at a CAGR of 8.54 % from 2019 to 2023. Jul 29, 2019 705
The Purpose Of The Framework Agreement Is To Provide A Call Center Solution And Multi-channel Management Tools For The Sites Of The Social Security Family Branch. Reference Number: 03/19. Jul 29, 2019 184
Multilingual 911 helpline to provide vital services during Hajj. Jul 28, 2019 297
Multilingual 911 helpline to provide vital services during Hajj. Jul 28, 2019 297
late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jul 27, 2019 553
late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jul 26, 2019 279
Global Contact Center Outsourcing Market Report 2019 by Technology, Future Trends, Opportunities, Top Key Players & more. Report Jul 26, 2019 421
Call Center Software Market to Eyewitness Massive Growth by key players Nextiva, RingCentral, ChaseData. Jul 26, 2019 1007
Replicant launches with USD 7m in new funding and adds veteran CEO. Jul 26, 2019 247
8x8 Express offers emerging businesses a complete phone system. Jul 26, 2019 212
Replicant launches with USD 7m in new funding and adds veteran CEO. Jul 26, 2019 231
8x8 Express offers emerging businesses a complete phone system. Jul 26, 2019 199
​PPI call centre boss and his accountant jailed in £2.3m tax probe. Jul 26, 2019 691
Replicant launches with USD 7m in new funding and adds veteran CEO. Jul 26, 2019 247
8x8 Express offers emerging businesses a complete phone system. Jul 26, 2019 212
Ocado to create 300 jobs with move to former Vaux site in Sunderland; Online grocery firm is the first to take room at the Beam, the first first building on the former brewery site. Jul 26, 2019 510
80,000 jobs expected from call contact center industry. Jul 26, 2019 517
Mum spared jail over PS47,000 bank fraud; call centre worker passed security codes to crooks. Jul 25, 2019 646
late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jul 25, 2019 276
5 Point Plan for Super-Connected CX. Jul 25, 2019 962
British Council Regional Contact Centre Space Tender, Egypt. Jul 25, 2019 242
late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jul 24, 2019 256
late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jul 24, 2019 276
late breaksGREAT DEALS ON LAST-MINUTE HOLIDAYS. Jul 24, 2019 276
late breaksGREAT DEALS ON LAST-MINUTE HOLIDAYS; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jul 24, 2019 276
late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jul 24, 2019 276
Religious Ministry establishes Call Centre for registering pilgrims' complaints. Jul 24, 2019 167
late breaksGREAT DEALS ON LAST-MINUTE HOLIDAYS; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jul 24, 2019 274
Ip Voice Convergence Update. Jul 24, 2019 214
Provision Of Call Centre. Jul 23, 2019 167
Resourcing For Contact Centre Operations. Jul 22, 2019 208
Handling Telephone Customer Contact In An External Call Center And Training New Employees For The Internal Call Center. Jul 22, 2019 111
United States : Gant Travel Improves Contact Center Performance with NICE inContact CXone. Jul 22, 2019 481
Police install modern surveillance system to eradicate crime. Jul 22, 2019 235
Readers complaint: Ineffective direct debit. Jul 21, 2019 653
United States : 8x8 Acquires Wavecell, Entering Global Communications Platform-as-a-service (Cpaas) Market and Adding to Industry-leading Cloud Communications Platform. Jul 20, 2019 856
United States : Gant Travel Improves Contact Center Performance With Nice Incontact Cxone. Jul 20, 2019 481
Selection And Contracting Of Outsourced Reception Services And Information Call Center. Jul 19, 2019 111
Product Support For Call Center Call Centers And Call Distribution Systems And Use Of Voice Recording System With Product Support. Jul 18, 2019 154
Australia : Funding boost for RSPCA and 1300 ANIMAL. Jul 18, 2019 499
Outsourcing Service Of A Call Center And Telephone Support To Users And It Support Near The Cci Paris le-de-france. Jul 17, 2019 134
Selection Of Agency For Operating Call Centre For First Emergency Response System For Road Traffic Accidents. Jul 16, 2019 160
Five9 to use Microsoft teams. Jul 16, 2019 300
Five9 to use Microsoft teams. Jul 16, 2019 291
Five9 to use Microsoft teams. Jul 16, 2019 300
Services Of Information And Attention To The Clients Of Ibermutua, Mutua Collaborator With The Social Security Number 274, By Means Of Centralized Telephone Support (contact Center). Jul 15, 2019 151
Outsourcing Service Of A Call Center And Telephone Helpline For Users And Local It Support For The Cic Paris Ile-de-france Reference Number: 2019-da-051. Jul 15, 2019 134
Yandex, Uber JV to buy Vezet group call centers in Russia. Jul 15, 2019 248
Cops failed to act over suicide son. Jul 14, 2019 179
United States : Aspect Software Announces Aspect Via Workforce Management for Microsoft Azure. Jul 13, 2019 500
First-line Customer Contact Center Services. Jul 13, 2019 165
Federal Ombudsman visits CPLC-Central Reporting Cell. Jul 12, 2019 217
Azerbaijan : The first deputy minister's appointment in Goygol was scheduled for July 18. Jul 12, 2019 127
Ukraine : Visa Application Centre for visas to Ukraine officially launched in the State of Qatar. Jul 12, 2019 106
Provision Of Telephony And Contact Centre System Replacement. Jul 11, 2019 174
United Arab Emirates : Call Centre receives around 970 thousand calls in the first half of 2019. Jul 11, 2019 278
Global manufacturer transforms customer experience with NICE inContact CXone. Jul 11, 2019 382
Global manufacturer transforms customer experience with NICE inContact CXone. Jul 11, 2019 369
Global manufacturer transforms customer experience with NICE inContact CXone. Jul 11, 2019 382
Online casinos to overtake call centers in Manila. Jul 11, 2019 275
Online casinos to top call centers as space users. Jul 11, 2019 192
Traffic authority launches unified training system. Jul 10, 2019 888
United Arab Emirates : Dubai Taxi returns 70% of lost items during first half of 2019. Jul 9, 2019 259
Telephony And Contact Centre System Replacement. Jul 9, 2019 122
NICE inContact announces outcome-oriented innovations for customer services. Jul 9, 2019 295
NICE inContact announces outcome-oriented innovations for customer services. Jul 9, 2019 283
NICE inContact announces outcome-oriented innovations for customer services. Jul 9, 2019 295
Equiant Relocates to Chandler, Arizona. Jul 9, 2019 561
Telephony Services And Contact Center Solutions. Jul 8, 2019 190
This is why AI has a gender problem. Fung, Pascale Report Jul 7, 2019 2323
Charge For The Management Of Call Center Services Of The Health Service Of Illes Balears. Jul 7, 2019 125
Train assaults in Scotland shunted south of the border; Call handlers fail to understand Scottish accents, say critics. Jul 7, 2019 562
Dubai Taxi returns 70% of lost items. Jul 7, 2019 315
San Juan cop relieved for verbally abusing a call center agent in a viral video. Jul 7, 2019 433
The full story of Howl; Howl organiser and standup comedian Lorna Prichard explained how she became a comedian, and how Howl came about. Jul 6, 2019 970
150 AXED AT BANK'S SCOTS CALL CENTRE; Digital world blamed as voluntary terms offered. Jul 6, 2019 232
Licenses, Equipment And Software Packages For Call Center Expansion. Jul 6, 2019 156
United States : NICE inContact Announces New Outcome-Oriented Innovations for Customer Services. Jul 6, 2019 605
European Open Call Tender Issued Pursuant To Legislative Decree 50/2016 For The Award Of The Contact Center Service And On-site Support For Digital Health Services. Cig 79620202c2. Jul 5, 2019 152
Awarding Of The Service Of Preparation And Maintenance Of The Call Center Multi-channel Contact System 1515 Toll-free Environmental Emergency Number Of The Forestry Corps And Va Of Sardinia. Jul 5, 2019 228
Equipment For Information And Call Center In User Service In The Building "beomedicina",. Jul 5, 2019 237
Hotline Agreement (france-villeneuve-d~ascq: Call Centre). Jul 5, 2019 144
Call Center Service (italy-milan: Ip Telephone Services). Jul 4, 2019 170
Providing 13 Nos. Call Centre Agents To The Computer Based Power Failure Redressal Centre Established At Erode For A Period Of One Year. Jul 4, 2019 153
Providing Consultancy Services To The Lodz Voivodship Office In Ldz For Servicing The Hotline And The Call Center. Jul 4, 2019 208
Qatar : Vodafone Qatar Inaugurates Its New Modern Call Centre. Jul 4, 2019 256
Azerbaijan : 830 appeals have been received by the Call Center of the Ministry of Energy for 6 months of this year. Jul 4, 2019 195
Provision Of Call Center Services. Jul 3, 2019 338
Setting Up Of Project Management Unit (pmu) Forimplementation Of A Dashboard And Setting Up Of A Call Center For Rd Panchayat. Jul 3, 2019 131
Enhanced Call Center System. Jul 3, 2019 471
8X8 DEPLOYS SERVICE MANAGEMENT FOR CONTACT CENTERS. Jul 1, 2019 295
Request For Proposal Of Call Center Service Provider For Health Advice Call Center - Arogyavahini. Jul 1, 2019 160
Supply Of Call And Contact Center Management Platform In On-premises Mode Including Software Licenses, Training, Maintenance, Assistance And Optional Services For Software Development Consumption. Jul 1, 2019 105
Lithuanian National E. Health Contact Center And Cross-border Service Information System (lnkc Is) Creation, Testing And Deployment Services. Jul 1, 2019 153
United States : New Avaya Research Finds 94 Percent of Business and IT Decision Makers Recognize AI Can Transform the Performance of their Contact Center. Jul 1, 2019 604
New Workforce Management Transfers Power to Agents: With flex staffing, agents can self-serve their way to a better work-life balance. Fluss, Donna Jul 1, 2019 1361
From Automation to Transformation: Making the Transition to AI. Jul 1, 2019 598
Building Better Service Beyond Voice: Artificial intelligence is making it possible to personalize customer care. Del Rowe, Sam Jul 1, 2019 1775
EXPOSE FRAUDSTERS OR BE EXPOSED. Jul 1, 2019 1538
Vodafone Qatar inaugurates call centre. Jul 1, 2019 254
Vodafone Qatar inaugurates new modern call centre in Al Sadd. Jul 1, 2019 241
BI nabs 97 Chinese, 8 other foreigners in Binan call center raid; 1 minor rescued. Jun 29, 2019 450
United States : VAs Veterans Crisis Line setting gold standard in call-response rate. Jun 27, 2019 299
United States : Brown Joins Ohio Worker as he Reintroduces Bill to Keep Call Center Jobs in the U.S. Jun 27, 2019 494
Deployment And Operation Of A Call Center For Transport In Brittany. Jun 27, 2019 129
India : Agriculture related information including Weather conditions are provided to the farmers through Kisan Call Centres in 22 local languages. Jun 26, 2019 425
Service For Processing Incoming Calls (call Center) In The Framework Of The Census Of The Population Of The Republic Of Belarus In 2019. Jun 26, 2019 110
Purchase Of Services For Technical Support Of The Software Of The Contact Center Of The Belarusian Railway. Jun 26, 2019 112
PIA reschedules departure, arrival of its flights from Sialkot Airport. Jun 25, 2019 230
India : Call Centre Inaugurated in Mumbai DGFT. Jun 25, 2019 180
Facilities Civil Call Center Interior Facilities Construction. Jun 24, 2019 122
Misc. R And M Work In One Room Of Xen (cd) And Xen (dd) For Accommodation Of Call Centre. Jun 23, 2019 160
3 call center workers die in Camiguin van crash. Jun 23, 2019 422
late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jun 22, 2019 277
late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jun 21, 2019 277
SLACC assisted 28,620 callers seeking legal aid. Jun 21, 2019 148
Call Center Studio Launches Global Partner Program. Jun 21, 2019 292
Analysis, Performance And Bi In Contact Centre. Jun 21, 2019 179
Appointment Of It Managed Services Partner Across Data Center Infrastructure, Application And Production Support, Administrations, Database Support & Administration, Network Support, Security Support, End User Support, Call Center It Infra Support, Centra. Jun 20, 2019 101
late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jun 20, 2019 277
Hodusoft Added New Features of Video Calls and Chats in Its Omnichannel Contact Center Software. Jun 20, 2019 523
SLACC received 28620 calls for legal assistance: Wahab. Jun 19, 2019 490
late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jun 19, 2019 274
SLACC received 28620 calls seeking legal assistance throughout Pakistan: Murtaza Wahab. Jun 19, 2019 475
late breaksGREAT DEALS ON LAST-MINUTE HOLIDAYS; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jun 19, 2019 277
late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jun 19, 2019 274
SLACC doing exemplary work, says Wahab. Jun 19, 2019 477
Murtaza Wahab visits Sindh Legal Advisory Call Center. Jun 19, 2019 439
late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jun 19, 2019 277
late breaksGREAT DEALS ON LAST-MINUTE HOLIDAYS; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jun 19, 2019 279
late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jun 19, 2019 277
late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. Jun 19, 2019 277
United States : Manchin Introduces Bill to Protect American Call Center Jobs. Jun 18, 2019 329
Dubai RTA Call Centre wins lifestyle, transport awards. Jun 17, 2019 278
A survivor's story Tonsil cancer diagnosis leaves patient with powerful voice to help others Survivor: Wheaton mom reaches out to patients with similar struggles. Jun 17, 2019 555
A survivor's story Tonsil cancer diagnosis leaves patient with powerful voice to help others. Jun 17, 2019 557
RTA wins best call centre awards. Jun 16, 2019 175
Support North Dakotas Medicaid Members And Providers By Answering Their Questions About Medicaid Claims Payment, Claims Submission, And Prior Authorization. Jun 15, 2019 244
NENA: The 9-1-1 Association Develops New Database Tool to Help 9-1-1 Centers Save Lives in Partnership with GeoComm, Esri, and Uber. Jun 14, 2019 735
ROUNDUP: News in and around Metro Manila (June 14, 2019). Jun 14, 2019 1544
United States : Nice Incontact Cxone Takes Gold in Contact Center World Awards for Best Technology Innovation. Jun 14, 2019 482
United States : Casey Introduces Bill to Keep Call Center Jobs in the U.S. Jun 14, 2019 335
Australia : New provider for the National Relay Service. Jun 14, 2019 253
Call Center Management, User Support And It Operations. Jun 14, 2019 110
Rosemont reluctantly agrees to consolidate 911 dispatch center. Jun 13, 2019 485
Hodusoft Adds Contact Center Features to Its Enterprise Communications Solution. Jun 12, 2019 467
Telephone Service And Information ("call Center") Of The Treasury Securities. Jun 12, 2019 122
More than 500 calls to the cops. Jun 11, 2019 124
Bank Muscat Call Centre Wins Prestigious Middle East Call Centre Award. Jun 11, 2019 420
Service And Telephone Information (call Center) Of The Treasury Securities. Jun 10, 2019 120
Police file appeal against release of gangrape suspects on bail. Jun 8, 2019 493
United States : FDA announces Project Facilitate to assist physicians seeking access to unapproved therapies for patients with cancer. Jun 7, 2019 896
Minister to examine buy-out of call centre; TALK TALK. Jun 6, 2019 193
Merger for Wren to be Effective.. dublin chamber news. Jun 6, 2019 152
AVOXI announces expansion to phone number coverage area. Jun 5, 2019 214
AVOXI announces expansion to phone number coverage area. Jun 5, 2019 202
AVOXI announces expansion to phone number coverage area. Jun 5, 2019 214
68,893 local, overseas jobs available at Independence Day job fair. Jun 5, 2019 430
Sidra raises poison awareness via art competition for school students. Jun 3, 2019 330
DOLE to stage 21 job fairs nationwide on June 12. Jun 3, 2019 380
AI Driving Growth, Efficiencies in Contact Centers, NICE Speakers Affirm: NICE proves it's all-in with artificial intelligence at its annual users' conference. Britt, Phillip Conference news Jun 1, 2019 772
How to Empower Agents to Become SUPERS AGENTS: With artificial intelligence handling simple tasks, agents need to develop new skills to meet customer expectations. Del Rowe, Sam Jun 1, 2019 2093
Vertafore Ensures Great CX with NewVoiceMedia: The insurance software company has raised CSAT scores, reduced hold times, and increased chat interactions. Del Rowe, Sam Jun 1, 2019 638
8x8 Contact Center solution adoption accelerating. May 30, 2019 208
8x8 Contact Center solution adoption accelerating. May 30, 2019 198
8x8 Contact Center solution adoption accelerating. May 30, 2019 208
Scw - Care Navigation Service Telephony System. May 30, 2019 203
Avaya expands relationship with Collab9. May 28, 2019 419
Avaya expands relationship with Collab9. May 28, 2019 410
Avaya expands relationship with Collab9. May 28, 2019 419
Realization Of The Missions Of The It Contact Center Of The Lyon Mtropole (helpdesk). May 28, 2019 245
Realization Of The Missions Of The It Contact Center Of The Lyon Mtropole (helpdesk). May 27, 2019 231
Philip Morris Makes a Call Center in Bulgaria and Opens 100 Jobs. May 26, 2019 178
OSCE Office to assist in creation of call center in Prosecutor General's Office. May 24, 2019 182
CCU marks 14th anniversary for Contact Center. May 23, 2019 597
CCU marks Contact Center's 14th anniversary. May 23, 2019 251
Talented artist took his own life after death of brother and father; Kirk Jones, 44, had also been left traumatised when he tried to free a man trapped from a burning car in 2001, an inquest heard. May 23, 2019 796
Contact centre package scare; false-alarm evacuation sees staff wait outside for hours. May 23, 2019 331
Guwahati: CID busts illegal call centre, 37 arrested. May 22, 2019 206
8x8 introduces service management for contact centers. May 22, 2019 280
8x8 introduces service management for contact centers. May 22, 2019 269
8x8 introduces service management for contact centers. May 22, 2019 280
CCU Celebrates 14th Anniversary of Contact Center. May 22, 2019 614
United States : Klobuchar, Cortez Masto Introduce Legislation to Accelerate Deployment of Next Generation 9-1-1 Systems; House Companion Bill Included in Energy and Commerce Infrastructure Package. May 22, 2019 461
Call Center Framework Agreement. May 21, 2019 139
Health care administrator opens call center in Boise. May 21, 2019 497
THE AGE OF ARTIFICIAL INTELLIGENCE IS HERE. Behreandt, Dennis Cover story May 20, 2019 7069
Dubai RTA launches 24/7 smart service centre. May 19, 2019 581
United Arab Emirates : Al Tayer launches I-Counter to serve customers 24/7. May 18, 2019 693
DPDC call centre to ease customer service. May 17, 2019 145
United States : Eshoo, Shimkus Introduce Bipartisan Legislation To Fund And Improve 9-1-1 Systems. May 16, 2019 399
Introduce A Customer Contact Centre To Facilitate Its Customer First Programme. May 16, 2019 127
Acquisition, Delivery And Installation Of Office Furniture With Acoustic Screens At The Call Center Of The National Agency For Secured Securities In Charleville-mzires. May 15, 2019 143
HCC announces cancer screening suites working hours for Ramadan period. May 13, 2019 353
Dubai taxi booking mobile app S'hail down. May 13, 2019 288
New Zealand : Access Community Health suspend lowest paid workers as industrial action begins. May 13, 2019 179
PHCC announces working hours at screening facilities. May 12, 2019 297
Set Up Of A Call Center In Dg Regideso Pourl'opration Branch Ements Social. May 11, 2019 110
Discover Financial to fill 160 positions at West Valley call centre. May 10, 2019 261
Discover Financial to fill 160 positions at West Valley call centre. May 10, 2019 259
PSE&G unveils 24/7 customer call center in Newark. May 8, 2019 195
National Bank of Oman Hosts Oman Contact Centers Forum. May 7, 2019 268
vCloudx Enters Into a Strategic Partnership with Vion Consulting to Offer an Advanced Contact Center Platform. May 7, 2019 542
Texas Revamps Insurance Licensing Process, Call Center Response in Modernization Effort. May 6, 2019 996
US Consul General inaugurates Sahulat Centre in Muzaffargarh. May 4, 2019 210
Dubai Police to award firms for best customer service practices. May 4, 2019 328
Tablets rip-off is a bitter pill to swallow; Firm charges vast sums after cold calling vulnerable people. May 2, 2019 594
Sovcombank invests in artificial intelligence with 25% acquisition of ATS. May 2, 2019 167
Sovcombank invests in artificial intelligence with 25% acquisition of ATS. May 2, 2019 165
Scammers flog health supplements with a mark up of almost 700%; Cold callers targeting elderly woman and claiming to be health professionals. May 2, 2019 629
Azerbaijan : The minister will meet with citizens in Aghsu, the first deputy minister. May 2, 2019 238
Provision For Establishing Call Center Of Bangalore Metropolitan Transport Corporation. May 2, 2019 111
INFERENCE EXTENDS SUPPORT FOR GOOGLE CCAI. May 1, 2019 697
MITEL ENHANCES CONTACT CENTERS WITH CCAAS SOLUTION. May 1, 2019 361
Use of AI in Customer Service Doubled in 2018: Research finds massive growth in the number of companies using artificial intelligence to assist customers and contact center agents. Klie, Leonard May 1, 2019 751
Providing Contact Center Functionality To The General Directorate Of Public Finance (dgfip). Apr 30, 2019 360
249Labs Releases Talking Folio, a Voice Assistant Solution That Creates Interactive Communications for Customers Using Alexa and Google Home. Apr 29, 2019 227
Contract For Call Center At New Delhi. Apr 28, 2019 117
Contract For Call Center At New Delhi. Apr 27, 2019 110
QUARTER OF NHS CALLS END AT A&E; Big rise in number of hospital referrals from 111 line. Apr 27, 2019 377
Quarter of calls end up at A&E; NEWS BRIEFING. Apr 27, 2019 260
QUARTER OF NHS CALLS END AT A&E; Big rise in number of hospital referrals from 111 line. Apr 27, 2019 439
Provision Of Contact Center Functionalities To The General Directorate Of Public Finance (dgfip) Reference Number: Dgfip-dgssi-1800044. Apr 27, 2019 135
Up to 250 jobs at Cardiff call centre face axe. Apr 26, 2019 462
Over 200 call centre workers face redundancy. Apr 26, 2019 459
Memorizing disasters. Apr 26, 2019 931
Adnic customer service gets top recognition. Apr 25, 2019 240
India Call Center Market 2018 Emerging Trends, Technological Breakthroughs, Outlook & Forecast to 20. Apr 25, 2019 734
Ooredoo Wins Best Large Call Centre Middle East. Apr 24, 2019 212
West Shore Home staffing up to meet growing demands. Apr 24, 2019 653
ADNIC Customer Service Excellence Recognised With Call Center of the Year Award. Apr 22, 2019 272
Continuum Global Solutions expands call center operations with acquisition of King TeleServices. Apr 22, 2019 230
Continuum Global Solutions expands call center operations with acquisition of King TeleServices. Apr 22, 2019 228
Establishing And Operating A Telephone Solution For A Call Center. Apr 21, 2019 155
Revealed: The [pounds sterling]5,000 vodka-fuelled nights out and luxury cars of the Wolves of Wind Street fraudsters; The fraudsters kept a fridge for their bodybuilding drugs in their office and would spent [pounds sterling]5,000 or more on a night out drinking Grey Goose Vodka. Apr 21, 2019 1561
Indian citizen sentenced in US for call centre-linked fraud. Apr 19, 2019 256
Nextgen Contact Centre. Apr 18, 2019 116
CallVista's impending closing means 75 more jobs lost in Henrietta. Apr 18, 2019 212
Hodusoft Announce Omnichannel Contact Center Software for Financial Industries. Apr 17, 2019 485
Continuum Global Solutions Acquires King TeleServices to Expand Call Centre Operations. Apr 17, 2019 233
Continuum Global Solutions Acquires King TeleServices to Expand Call Centre Operations. Apr 17, 2019 236
Appointment Of A Service Provider For Providing Marketing And Sales Contact Centre Services For Air India Limed. Apr 17, 2019 165
Purchase Of Call Center Service For Agencies Of The Ministry Of Social Affairs. Apr 16, 2019 430
Establishment Of Call Center And Deployment Of Call Center Executives For Online Facilitation System For Students Ofss Application. Apr 16, 2019 114
COP CALL HANDLERS PAY CUT WARNING. Apr 15, 2019 235
A snout in the trough; VOICE OF THE. Apr 13, 2019 145
Digital Technology Award. Apr 12, 2019 1230
Digital Technology Award. Apr 12, 2019 1231
Moldova Republic of : The second headquarters for the 112 Call Center will be ready by the end of 2019. Apr 11, 2019 303
Azerbaijan : In the first quarter of this year, 548 appeals were received by the Call Center of the Ministry of Energy. Apr 11, 2019 182
Feds charge 24 in billion-dollar Medicare scam. Apr 10, 2019 488
Feds break up $1.2B Medicare orthopedic brace scam. Apr 9, 2019 679
Launch of call centre for presidential and legislative elections 2019 announced. Apr 9, 2019 233
The Purpose Of The Contract Is To Set Up A Call Center In Charge Of Registering Transport-on-demand (tad) Reservations For Tisso Customers. Apr 9, 2019 177
Establishment Of Call Center And Deployment Of Call Center Executives For Online Facilitation System For Students Ofss Application. Apr 9, 2019 112
The Purpose Of The Contract Is To Set Up A Call Center In Charge Of Registering Tandu Transport Bookings For Tisso Customers. Reference Number: 19-025. Apr 8, 2019 164
Rfp For Selection Of Agency To Operate Inbound Outbound Swavalamban Call Center. Apr 8, 2019 202
International Gsm Services For Norka Global Contact Centre. Apr 8, 2019 147
Loway Switzerland Announces the Release of QueueMetrics Call Center Suite Version 19.04. Apr 7, 2019 362
Provision Of Patient Telephone Services Through The Operation Of A Contact Center (cc) Platform For Ioba, A University Institute For Applied Ophthalmobiology. Apr 6, 2019 130
Govt to promote e-governance: chief secretary. Apr 5, 2019 212
In Modernization Effort, Texas Revamps Insurance Licensing, Call Center Response. Jones, Stephanie K. Apr 5, 2019 774
Purchase Of Call Center Service For Agencies Of The Ministry Of Social Affairs. Apr 5, 2019 428
FEARS FOR 285 CENTRICA JOBS; Scots call centre set to be axed. Apr 4, 2019 361
New CAI Defiance Headquarters to Break Ground in Spring. Apr 4, 2019 404
Manning, Operation And Maintenance Of The Customer Relation Management Cell (crmc) Call Centre For Hmwssb For A Period Of 02 Years Including All Taxes, Duties Etc. Complete As Directed By The Hmwssb O. Apr 4, 2019 184
Provision Of Call Center Services (inbound Calls). Apr 3, 2019 246
SoliCall Launches Noise Firewall on the Genesys AppFoundry. Apr 3, 2019 450
Sharpen Technologies to re-define contact center performance metrics. Apr 2, 2019 205
Sharpen Technologies to re-define contact center performance metrics. Apr 2, 2019 193
Sharpen Technologies to re-define contact center performance metrics. Apr 2, 2019 205
Tender For Implementation Of Call Centre For Bpsm. Apr 2, 2019 111
Tender For Implementation Of Call Centre For Bpsm. Apr 1, 2019 109
NICE LAUNCHES IVR OPTIMIZATION WITH AI. Apr 1, 2019 605
Barclays ends call centre operations in Maine, USA. Apr 1, 2019 127
Barclays ends call centre operations in Maine, USA. Apr 1, 2019 125
RISING STARS. Apr 1, 2019 2377
Workforce Optimization Ushers in the Real-Time Contact Center: AI, automation, and analytics are leading to an era of self-service and sophisticated agents. Fluss, Donna Apr 1, 2019 1439

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