| Title |
Author |
Type |
Date |
Words |
| AZAL urges passengers to buy tickets for Baku-Nakhchivan-Baku route only via its call center. |
|
|
Nov 19, 2020 |
181 |
| 'It makes our day' BT workers are calling care home residents during their shifts to prevent loneliness; ADVERTISING FEATURE BT's Care Home Companion was set up just before lockdown and now friendships are blossoming. |
|
|
Nov 19, 2020 |
882 |
| 'It makes our day' BT workers are calling care home residents during their shifts to prevent loneliness; BT's Care Home Companion was set up just before lockdown and now friendships are blossoming. |
|
|
Nov 19, 2020 |
882 |
| 'It makes our day' BT workers are calling care home residents during their shifts to prevent loneliness; ADVERTISING FEATURE BT's Care Home Companion was set up just before lockdown and now friendships are blossoming. |
|
|
Nov 19, 2020 |
882 |
| Digital Services Operator Tricolor Deploys Advanced Omnichannel Contact Center. |
|
|
Nov 18, 2020 |
299 |
| Digital Services Operator Tricolor Deploys Advanced Omnichannel Contact Center. |
|
|
Nov 18, 2020 |
286 |
| OUTBREAK AFFECTS 15 HOUSING OFFICE STAFF. |
|
|
Nov 18, 2020 |
342 |
| Covid hits council call centre hard; BOSSES WARN OF LONGER WAIT TIMES AS FEWER STAFF WORK. |
DANIEL HOLLAND Local democracy reporter daniel.holland@reachplc.com @danhollandnews |
|
Nov 18, 2020 |
366 |
| Digital Services Operator Tricolor Deploys Advanced Omnichannel Contact Center. |
|
|
Nov 18, 2020 |
299 |
| The Brit Erin Brockovich; MUM'S LAW JOB AFTER DRUG GIANT BATTLE. |
EXCLUSIVE by JADE BEECROFT |
|
Nov 15, 2020 |
1173 |
| Why contact tracing is essential. |
|
|
Nov 14, 2020 |
714 |
| Call centre worker becomes 'England's Erin Brockovich' to help take on drugs giant; EXCLUSIVE: Jan Faulkner swapped life as a call centre worker to work for law firm taking action against Bayer Pharma after she was left housebound with an Essure contraceptive implant. |
By, Jade Beecroft |
|
Nov 14, 2020 |
1143 |
| Police claim leads in student murder case. |
|
|
Nov 12, 2020 |
362 |
| Contact tracing a weapon to combat Covid-19 transmission. |
|
|
Nov 11, 2020 |
889 |
| Ufone join hands with AJM Pharma for call centre solutions. |
|
|
Nov 11, 2020 |
247 |
| Raya Contact Center launches project enhancing employability of university students. |
Daily News Egypt |
|
Nov 7, 2020 |
255 |
| Almost 1,000 police off due to coronavirus; MORE THAN 9PC OF FORCE IS AFFECTED. |
NEAL KEELING |
|
Nov 7, 2020 |
379 |
| Cheonan call center facing lawsuit over COVID-19 outbreak. |
|
|
Nov 6, 2020 |
599 |
| Another call center hit by COVID-19 infection cluster. |
|
|
Nov 5, 2020 |
562 |
| IntelePeer Announces New CPaaS Connectors for Contact Centers. |
|
|
Nov 4, 2020 |
207 |
| Five9 to Acquire Inference Solutions. |
|
|
Nov 4, 2020 |
333 |
| IntelePeer Announces New CPaaS Connectors for Contact Centers. |
|
|
Nov 4, 2020 |
207 |
| Five9 to Acquire Inference Solutions. |
|
|
Nov 4, 2020 |
333 |
| IntelePeer Announces New CPaaS Connectors for Contact Centers. |
|
|
Nov 4, 2020 |
195 |
| Five9 to Acquire Inference Solutions. |
|
|
Nov 4, 2020 |
324 |
| Call centre workers hit by Covid-19. |
|
|
Nov 4, 2020 |
196 |
| Perak police bust condo call centre cons impersonating Pos Malaysia staff, Sabah and Terengganu cops. |
|
|
Nov 3, 2020 |
553 |
| ANAMA receives emergency calls regarding shells falling on Azerbaijan's territory Nov. 1. |
|
|
Nov 2, 2020 |
242 |
| Aria Solutions Acquired by Avtex. |
|
|
Oct 30, 2020 |
241 |
| Aria Solutions Acquired by Avtex. |
|
|
Oct 30, 2020 |
232 |
| Aria Solutions Acquired by Avtex. |
|
|
Oct 30, 2020 |
241 |
| Call centre for breast cancer awareness established in Karachi: First Lady. |
|
|
Oct 28, 2020 |
397 |
| AMBULANCE CALL STAFF OUTBREAK. |
ALEX MOORE Local Democracy Reporter |
|
Oct 27, 2020 |
216 |
| Ambulance call centre had Covid outbreak, report. |
|
|
Oct 27, 2020 |
206 |
| The 11-day Test & Trace disgrace. |
EXCLUSIVE by Alan Selby |
|
Oct 25, 2020 |
459 |
| Ideas to put quality management at the heart of your contact center. |
|
|
Oct 25, 2020 |
768 |
| Police could end up in call centres with cuts. |
CHRIS MCKEON Local Democracy Reporter chris.mckeon@liverpool.com @cjmckeon |
|
Oct 23, 2020 |
423 |
| Call centre hit by further virus cases. |
|
|
Oct 23, 2020 |
218 |
| Passer-by girl killed in shoot-out between Dolphin Force, robbers in Lahore. |
|
|
Oct 23, 2020 |
965 |
| Passer-by girl killed in shoot-out between Dolphin Force, robbers. |
|
|
Oct 23, 2020 |
965 |
| Advert for [pounds sterling]2,000-a-day Test and Trace boss asks for 'experience of failing call centres'; The job advert -which the government said it did not draft -offered a rate of "up to [pounds sterling]2,000 a day" and called for someone "who has examples of quick wins". |
By, Dan Bloom |
|
Oct 23, 2020 |
513 |
| CBTS, Five9 to Launch Comprehensive Intelligent Cloud Contact Center Solution. |
|
|
Oct 21, 2020 |
501 |
| CBTS, Five9 to Launch Comprehensive Intelligent Cloud Contact Center Solution. |
|
|
Oct 21, 2020 |
501 |
| CBTS, Five9 to Launch Comprehensive Intelligent Cloud Contact Center Solution. |
|
|
Oct 21, 2020 |
487 |
| UMYU Establishes Contact Centre In FCT. |
|
|
Oct 20, 2020 |
392 |
| UJET Unveils Next-Generation Virtual Agent for Less Robotic Interactions. |
|
|
Oct 19, 2020 |
388 |
| Booze frenzy mum punches mirror and slashes girl,14 in chest with shard of glass; Cops called as husband tried to restrain her. |
EXCLUSIVE BY ANDY SHIPLEY andy.shipley@reachplc.com |
|
Oct 17, 2020 |
446 |
| Prisoners made cold calls to elderly from jail says ex inmate; SUPERJAIL'S CALL CENTRE CONTACTED THE VULNERABLE SAYS MAN WHO'S BEEN INSIDE. |
STEVE BAGNALL Daily Post Reporter steve.bagnall@reachplc.com |
|
Oct 13, 2020 |
455 |
| Prisoners would 'cold-call elderly', reveals ex-inmate. |
STEVE BAGNALL newsdesk@walesonline.co.uk |
|
Oct 13, 2020 |
435 |
| Give Dame Judi job on checkouts; SMUULS MIRROR.co.uk SUNDAY 11.10.2020 SUNDAY MIRROR 21 The voice of treason MARK steel. |
|
|
Oct 11, 2020 |
527 |
| Councils to take over some Test and Trace work after string of failures and vast bill; Tory Robert Jenrick admitted council staff are 'bound to be better' than a call centre -prompting furious questions over why he didn't change tack earlier. |
By, Dan Bloom |
|
Oct 11, 2020 |
663 |
| Four-day ordeal to end broadband. |
JOANNE WELFORD joanne.welford@reachplc.com @joannewelford |
|
Oct 9, 2020 |
370 |
| Rain emergencies panel holds meeting. |
|
|
Oct 8, 2020 |
154 |
| Blue Prism automates next generation contact centers with an AI-Powered digital workforce. |
Chris Kelly |
|
Oct 7, 2020 |
541 |
| Talkdesk Adds Mobile Workforce Solutions With Talkdesk Remote, Talkdesk On The Go. |
|
|
Oct 5, 2020 |
398 |
| Talkdesk Adds Mobile Workforce Solutions With Talkdesk Remote, Talkdesk On The Go. |
|
|
Oct 5, 2020 |
382 |
| Talkdesk Adds Mobile Workforce Solutions With Talkdesk Remote, Talkdesk On The Go. |
|
|
Oct 5, 2020 |
398 |
| Taguig launches center to assist in blended learning amid pandemic. |
|
|
Oct 2, 2020 |
483 |
| Why I decided to head for the bright lights. |
EDD DRACOTT Reporter |
|
Oct 1, 2020 |
565 |
| ON THE (ONLINE) SCENE: Events highlight the role of contact centers during the pandemic. |
Britt, Phillip |
|
Oct 1, 2020 |
1013 |
| Contact Centres in the PostCovid Era--Time to Shift Collaboration to the Cloud. |
Gramsma, Anne-Meine |
|
Oct 1, 2020 |
1359 |
| DILG says national emergency hotline 911 now operational. |
|
|
Sep 30, 2020 |
232 |
| 17 call center employees in Clark Freeport Zone test positive for COVID-19. |
|
|
Sep 29, 2020 |
236 |
| Gov't braces for close to 300,000 returning jobless OFWs. |
|
|
Sep 25, 2020 |
562 |
| Call center agent caught with P.5 million shabu. |
|
|
Sep 24, 2020 |
226 |
| 8x8 Accelerates Contact Centre Deployment for Sefton Council. |
|
|
Sep 23, 2020 |
283 |
| 8x8 Accelerates Contact Centre Deployment for Sefton Council. |
|
|
Sep 23, 2020 |
271 |
| 8x8 Accelerates Contact Centre Deployment for Sefton Council. |
|
|
Sep 23, 2020 |
283 |
| Crook scams OAP out of PS1,000. |
|
|
Sep 21, 2020 |
297 |
| ibex Brings 500 Jobs to Ocho Rios With Region's First Contact Center. |
|
|
Sep 21, 2020 |
223 |
| ibex Brings 500 Jobs to Ocho Rios With Region's First Contact Center. |
|
|
Sep 21, 2020 |
239 |
| ibex Brings 500 Jobs to Ocho Rios With Region's First Contact Center. |
|
|
Sep 21, 2020 |
239 |
| NCC Set To Activate Emergency Call Centres Across Nigeria. |
|
|
Sep 21, 2020 |
733 |
| Next places call for extra staff; city desk. RECRUITMENT DRIVEN BY BOOM IN DEMAND. |
|
|
Sep 18, 2020 |
270 |
| Next places call for extra staff; FINANCE; RECRUITMENT DRIVEN BY BOOM IN DEMAND. |
Edited by GRAHAM HISCOTT |
|
Sep 18, 2020 |
274 |
| Standard Chartered poorest in protecting borrowers' rights. |
|
|
Sep 17, 2020 |
528 |
| Vonage announces selection of its contact centre by Dispute Service. |
|
|
Sep 16, 2020 |
240 |
| Replicant Raises USD 27M From to Modernize Customer Service with Artificial Intelligence. |
|
|
Sep 15, 2020 |
427 |
| Replicant Raises USD 27M From to Modernize Customer Service with Artificial Intelligence. |
|
|
Sep 15, 2020 |
411 |
| Replicant Raises USD 27M From to Modernize Customer Service with Artificial Intelligence. |
|
|
Sep 15, 2020 |
427 |
| Mathari Hospital to host 24-hour mental health call centre. |
|
|
Sep 15, 2020 |
505 |
| Call centre fined PS130k for phone calls about pensions. |
|
|
Sep 11, 2020 |
342 |
| Pypestream Integrates With Conviva. |
|
|
Sep 11, 2020 |
284 |
| Pypestream Integrates With Conviva. |
|
|
Sep 11, 2020 |
276 |
| Pypestream Integrates With Conviva. |
|
|
Sep 11, 2020 |
284 |
| PHCC's Community Call Centre extends working hours to 24/7. |
|
|
Sep 6, 2020 |
414 |
| Under-fire Test and Trace scheme reaches fewer than half of coronavirus contacts; EXCLUSIVE: Ministers have been accused of 'misrepresenting' data as analysis by the Mirror found only 45% of people who were in contact with a Covid-19 patient had been spoken to by tracers. |
By, Martin Bagot |
|
Sep 4, 2020 |
805 |
| Post-COVID-19, Contact Centers Should Reinvent Themselves: The pandemic has sped up changes that were overdue. |
Fluss, Donna |
|
Sep 1, 2020 |
756 |
| Better Service Requires an Omnichannel Contact Center: A CCW Digital survey highlights the need for companies to offer more outreach channels. |
Britt, Phillip |
|
Sep 1, 2020 |
693 |
| AI Has Complete Power Over the Customer Experience: Artificial intelligence and the data fed into it will be the key to good customer service. |
|
|
Sep 1, 2020 |
1487 |
| Contact Center Infrastructure. |
|
|
Sep 1, 2020 |
664 |
| Contact Center Analytics. |
|
|
Sep 1, 2020 |
612 |
| Contact Center Outsourcing. |
|
|
Sep 1, 2020 |
635 |
| Stop Trying to Make Us All Productive: Instead of hyper-focusing on productivity, companies must also consider their workers' well-being. |
Jacobs, Ian |
|
Sep 1, 2020 |
633 |
| Mindful Chef selects Vonage Contact Center. |
|
|
Sep 1, 2020 |
212 |
| Premiere pro-life contact center staffed by "heroes" marks 4 million served. |
Bourne, Lisa |
|
Sep 1, 2020 |
533 |
| DILG's Emergency Hotline 911 stalled by pandemic. |
|
|
Aug 30, 2020 |
533 |
| 2 DILG emergency call center agents positive for COVID-19. |
|
|
Aug 30, 2020 |
352 |
| DILG shuts down 911 hotline. |
|
|
Aug 30, 2020 |
308 |
| Call centre to expand and create 80 new jobs. |
GRAEME WHITFIELD Business editor graeme.whitfield@ncjmedia.co.uk @Graemewhitfield |
|
Aug 27, 2020 |
396 |
| 80 new jobs as firm expands team; MAITENANCE COMPANY WELCOMES APPLICATIONS. |
GRAEME WHITFIELD |
|
Aug 27, 2020 |
381 |
| 3CLogic, AVANT Communications to Expand Cloud Call Center Solution. |
|
|
Aug 26, 2020 |
346 |
| 3CLogic, AVANT Communications to Expand Cloud Call Center Solution. |
|
|
Aug 26, 2020 |
346 |
| 3CLogic, AVANT Communications to Expand Cloud Call Center Solution. |
|
|
Aug 26, 2020 |
333 |
| Avaya CCaaS Gets 2020 Contact Center Technology Award. |
|
|
Aug 25, 2020 |
294 |
| Avaya CCaaS Gets 2020 Contact Center Technology Award. |
|
|
Aug 25, 2020 |
294 |
| Avaya CCaaS Gets 2020 Contact Center Technology Award. |
|
|
Aug 25, 2020 |
282 |
| Housing staff threaten to strike over contracts; BOSSES WANT TO BRING IN 'AMAZON-STYLE' FLEXIBLE HOURS. |
LISA RAND ECHO Reporter lisa.rand@trinitymirror.com @lisarandonline |
|
Aug 22, 2020 |
449 |
| Sky office shut as thee staff fall ill; COVID-19 IN BRIEF. |
|
|
Aug 22, 2020 |
221 |
| Vonage Increases Collaboration with Microsoft; Integrates with Microsoft Dynamics 365. |
|
|
Aug 20, 2020 |
250 |
| Vonage Increases Collaboration with Microsoft; Integrates with Microsoft Dynamics 365. |
|
|
Aug 20, 2020 |
264 |
| Vonage Increases Collaboration with Microsoft; Integrates with Microsoft Dynamics 365. |
|
|
Aug 20, 2020 |
264 |
| QA redeployed employees to help manage online requests, customer phone calls. |
|
|
Aug 19, 2020 |
258 |
| Valenzuela City launches call center-like contact tracing hub. |
|
|
Aug 18, 2020 |
389 |
| Police chiefs 'worried' over surge in 999 calls; Chief constable fears genuine emergencies could be missed. |
STEVE ROBSON steve.robson@men-news.co.uk @SteveRobson04 |
|
Aug 16, 2020 |
538 |
| Call centre workers sent home. |
|
|
Aug 14, 2020 |
186 |
| NGO call centre offers hope to gender-based violence victims. |
|
|
Aug 13, 2020 |
712 |
| Scams back on rise as call centres open; THOUSANDS OF POUNDS SWINDLED BY FRAUDSTERS POSING AS AMAZON. |
OWEN EVANS Daily Post Reporter owen.evans@reachplc.com |
|
Aug 11, 2020 |
264 |
| 5 Bacolod residents die from COVID-19. |
|
|
Aug 11, 2020 |
416 |
| NHS worker Lauren: My nursing dreams have been ruined by SQA's 'downgrade' Student who worked through crisis gets poor result. |
EDEL KENEALY |
|
Aug 8, 2020 |
523 |
| Local test a far better and tracers 'doing than call centres' CORONAVIRUS PANDEMIIC: LATEST FROM THE UK Council teams 'tracing 98% of contacts against just over half for national system'. |
CATHERINE WYLIE |
|
Aug 7, 2020 |
893 |
| BT contact centre jobs are saved. |
COREENA FORD Business Reporter coreena.ford@ncjmedia.co.uk @scoopford |
|
Aug 6, 2020 |
475 |
| Kansas City Royals Ready for Baseball with 8x8. |
|
|
Aug 3, 2020 |
356 |
| Kansas City Royals Ready for Baseball with 8x8. |
|
|
Aug 3, 2020 |
344 |
| Kansas City Royals Ready for Baseball with 8x8. |
|
|
Aug 3, 2020 |
356 |
| Coronavirus Disease Outbreak in Call Center, South Korea. |
Park, Shin Young; Kim, Young-Man; Yi, Seonju; Lee, Sangeun; Na, Baeg-Ju; Kim, Chang Bo; Kim, Jung-il |
|
Aug 1, 2020 |
2473 |
| Where The Role Of A Contact Centre Agent Fits In A Post COVID World. |
Payne, Jeremy |
|
Aug 1, 2020 |
1282 |
| Ses Problemi Yasayan Cagri Merkezi Calisanlarinda Ses Terapisinin Etkililigi / The Efficacy of Voice Therapy in Call Center Agents with Disphonia. |
Yesilyurt, Maral; Yelken, Kursat |
|
Aug 1, 2020 |
2025 |
| Pakistan IT, ITeS export remittances surge by $994.848 million. |
|
|
Jul 31, 2020 |
896 |
| Iloilo City mayor urges call center to cooperate, allow COVID-19 testing. |
|
|
Jul 31, 2020 |
233 |
| QC LGU issues contact tracing guidelines for call centers, big companies. |
|
|
Jul 30, 2020 |
396 |
| What other industries can learn from call centers. |
|
|
Jul 29, 2020 |
1102 |
| We are not leaving town; BUSINESS OFFICES FOR SALE. |
KELLEY PRICE kelley.price@reachplc.com @kelleyprice_gaz |
|
Jul 29, 2020 |
244 |
| Covid cluster at call centre. |
MICHAEL PRINGLE |
|
Jul 29, 2020 |
481 |
| 3CLogic Announces New Release for Microsoft Dynamics 365. |
|
|
Jul 29, 2020 |
202 |
| 3CLogic Announces New Release for Microsoft Dynamics 365. |
|
|
Jul 29, 2020 |
202 |
| 3CLogic Announces New Release for Microsoft Dynamics 365. |
|
|
Jul 29, 2020 |
190 |
| Still work to do to tackle virus; TALKING POLITICS. |
WITH NEIL GRAY, MP for Airdrie & Shotts |
|
Jul 29, 2020 |
436 |
| Pub praised for handling of Covid outbreak fears; Owen's back in business after link to Sitel site. |
IAN BUNTING |
|
Jul 29, 2020 |
731 |
| Lifesize Changes Customer Engagement in the Contact Center with CxEngage Video. |
|
|
Jul 24, 2020 |
261 |
| Lifesize Changes Customer Engagement in the Contact Center with CxEngage Video. |
|
|
Jul 24, 2020 |
246 |
| Lifesize Changes Customer Engagement in the Contact Center with CxEngage Video. |
|
|
Jul 24, 2020 |
261 |
| Garmin suffers major outage leaving users unable to sync their smartwatches; Garmin Connect, the app that users of the company's wearable devices rely on to sync and monitor their fitness activities, has been significantly affected since Thursday morning. |
By, Jamie Harris & Shivali Best |
|
Jul 24, 2020 |
201 |
| GOVERNMENT RULES OUT LOCAL LOCKDOWN. |
JUDITH TONNER |
|
Jul 23, 2020 |
202 |
| REMAIN VIGILANT; MORE AT DAILYRECORD.CO.UK DAILY RECORD Thursday, July 23, 2020 DAILY RECORD Thursday, July 23, 2020 MORE AT DAILYRECORD.CO.UK PAGE 5 play it safe, not sorry First Minister warns Scots not to let their guard down after five businesses are linked to call centre virus outbreak. |
ANDY PHILIP AND JAMES MONCUR |
|
Jul 23, 2020 |
695 |
| NICE inContact CXone Wins UK National Innovation Award. |
|
|
Jul 23, 2020 |
393 |
| NICE inContact CXone Wins UK National Innovation Award. |
|
|
Jul 23, 2020 |
405 |
| NICE inContact CXone Wins UK National Innovation Award. |
|
|
Jul 23, 2020 |
405 |
| MSP 'not surprised' after virus outbreak at call centre. |
|
|
Jul 22, 2020 |
582 |
| OUTBREAK AT CALL CENTRE RISES TO 14 CASES; Positive tests more than double as delivery driver reveals 'shocking' lack of safety measures at site. |
TARA FITZPATRICK tara.fitzpatrick@reachplc.com |
|
Jul 22, 2020 |
604 |
| Putting profit before health of staff has to be punished. |
ANNIE BROWN a.brown@dailyrecord.co.uk Twitter: @anniebrownword |
|
Jul 22, 2020 |
189 |
| OUTBREAK AT CALL CENTRE RISES TO 19 CASES; Positive tests more than double as delivery driver reveals 'shocking' lack of safety measures at site. |
TARA FITZPATRICK tara.fitzpatrick@reachplc.com |
|
Jul 22, 2020 |
590 |
| AWS and Salesforce announce service cloud voice. |
|
|
Jul 22, 2020 |
428 |
| Cluster a warning shot to all of us; RECORD View. |
|
|
Jul 21, 2020 |
199 |
| Young staff complained in fear for their safety; DAILYRECORD MORE AT DAILYRECORD.CO.UK Tuesday, July 21, 2020 DAILY RECORD Tuesday, July 21, 2020 MORE AT DAILYRECORD.CO.UK CALL CENTRE OUTBREAK PAGE 5 Labour MSP urged police to investigate Sitel. |
EXCLUSIVE BY MARK MCGIVERN |
|
Jul 21, 2020 |
1463 |
| CORONAVIRUS CLUSTER AT TEST AND TRACE CALL CENTRE; HEALTH CHIEFS CLOSE BUILDING DOWN Safety measures and social distancing rules criticised as 200 workers face anxious Covid wait CLUSTER FEARS AT Track and Trace centre. |
SARAH VESTY |
|
Jul 20, 2020 |
424 |
| Humach Acquires InfinitAI to Expand AI-Driven Capabilities to Contact Centres. |
|
|
Jul 20, 2020 |
237 |
| Coronavirus breaks out at NHS Test and Trace call centre; Measures have been brought in by the region's health board to try and suppress the outbreak. |
By, Neil Shaw |
|
Jul 20, 2020 |
368 |
| Humach Acquires InfinitAI to Expand AI-Driven Capabilities to Contact Centres. |
|
|
Jul 20, 2020 |
208 |
| Coronavirus outbreak 'detected at UK test and trace call centre' as probe under way; A number of 'potentially linked cases' of Covid-19 in Lanarkshire are under investigation by the local health board with at least one positive case being reported and a number of suspected infections. |
By, Tom Davidson |
|
Jul 19, 2020 |
499 |
| Hayley the Tea Lady tried to go celibate and failed after a week; The tea lady is taking voice lessons to refine her Welsh accent and she is also going celibate in her new show. |
By, Katie Bellis |
|
Jul 18, 2020 |
537 |
| Aspect Announces Availability of Enterprise Contact Center Solution. |
|
|
Jul 17, 2020 |
151 |
| Aspect Announces Availability of Enterprise Contact Center Solution. |
|
|
Jul 17, 2020 |
151 |
| Clickatell Launches Chat Desk to Shake Up the $1.3 Trillion Call Center Industry. |
|
|
Jul 17, 2020 |
520 |
| UJET, PeakView Partnership to Deliver Industry Cloud Contact Center Technologies. |
|
|
Jul 16, 2020 |
399 |
| UJET, PeakView Partnership to Deliver Industry Cloud Contact Center Technologies. |
|
|
Jul 16, 2020 |
385 |
| UJET, PeakView Partnership to Deliver Industry Cloud Contact Center Technologies. |
|
|
Jul 16, 2020 |
399 |
| Dubai Health Authority contact centre receives over 1 million calls. |
Staff Report |
|
Jul 15, 2020 |
380 |
| Dubai Health Authority contact centre receives more than 1 million calls. |
Staff Report |
|
Jul 15, 2020 |
388 |
| Dubai Police handles 2.5 million emergency calls. |
Ali Al Shouk, Senior Reporter |
|
Jul 15, 2020 |
275 |
| Government of Mexico City Implements Avaya Contact Center Solutions. |
|
|
Jul 14, 2020 |
190 |
| Government of Mexico City Implements Avaya Contact Center Solutions. |
|
|
Jul 14, 2020 |
177 |
| Government of Mexico City Implements Avaya Contact Center Solutions. |
|
|
Jul 14, 2020 |
190 |
| CalMac's contact services judged highly; TRANSPORT. |
|
|
Jul 14, 2020 |
192 |
| Mexico Telecommunication Firm Alestra, Deploys Bright Pattern Contact Center Software for CENACED's Telehealth Services During COVID-19. |
|
|
Jul 14, 2020 |
396 |
| tv highlights. |
|
|
Jul 13, 2020 |
342 |
| Avaya contact tracing solutions to be utlized by Mexico City government. |
|
|
Jul 13, 2020 |
173 |
| Jinja to get national call centre. |
|
|
Jul 10, 2020 |
1186 |
| 3CLogic Partners with ServiceCX. |
|
|
Jul 9, 2020 |
170 |
| 3CLogic Partners with ServiceCX. |
|
|
Jul 9, 2020 |
178 |
| 3CLogic Partners with ServiceCX. |
|
|
Jul 9, 2020 |
178 |
| Surge in scam calls expected after lockdown; Warning that fraudsters are among the people going back to work. |
By, Lorna Hughes |
|
Jul 8, 2020 |
166 |
| AZAL to perform another additional special flight to Istanbul [VIDEO]. |
|
|
Jul 4, 2020 |
495 |
| Orange Business Services leverages the cloud to continue ZIM's digitalisation in the shipping sector. |
Chris Kelly |
|
Jul 3, 2020 |
566 |
| Jinja to get national call centre. |
|
|
Jul 3, 2020 |
602 |
| Orange Business Services Delivers Collaboration, Contact Center Services for ZIM. |
|
|
Jul 2, 2020 |
253 |
| Orange Business Services Delivers Collaboration, Contact Center Services for ZIM. |
|
|
Jul 2, 2020 |
239 |
| Orange Business Services Delivers Collaboration, Contact Center Services for ZIM. |
|
|
Jul 2, 2020 |
253 |
| Strategic, Technology Partnership Delivers Customer Interactions with Human-Centric Approach. |
|
|
Jul 1, 2020 |
308 |
| Building the Remote Contact Centre of the Future. |
Gramsma, Anne-Meine |
|
Jul 1, 2020 |
1038 |
| The accuracy of the FAST stroke assessment in identifying stroke at initial ambulance call into a South African private emergency call centre. |
Crause, K.; Stassen, W. |
Disease/Disorder overview |
Jul 1, 2020 |
3713 |
| A DEA APPROACH FOR PERFORMANCE ASSESSMENT OF CALL CENTRE AGENTS. |
Mendelova, Viera; Strnadova, Petra |
|
Jul 1, 2020 |
11304 |
| The Pandemic Can't Subvert Customer-Centricity: Customers need to remain at the heart of contact center interactions, CCW advocates. |
Britt, Phillip |
|
Jul 1, 2020 |
605 |
| The Top CUSTOMER SERVICE Trends & Technologies CONTACT CENTERS GROW USE OF THE CLOUD, AI, AND OTHER TECHNOLOGIES: COVID-inspired remote workforces force contact centers out of their on-premises comfort zones. |
Britt, Phillip |
|
Jul 1, 2020 |
1696 |
| The Last Line As Agents Already Know, Emotional Work Is Real Work: Compassion fatigue can be a big issue in contact centers. |
Jacobs, Ian |
|
Jul 1, 2020 |
579 |
| IDES also announced Thursday the number of nonfarm jobs decreased in all fourtee. |
705, By Jerry Nowicki Capitol News Illinois Jnowicki@Capitolnewsillinois.Com Springfield ' The U.S. |
|
Jun 30, 2020 |
406 |
| Manpower ministry in Oman received over 3,000 calls in May. |
Times News Service |
|
Jun 29, 2020 |
152 |
| Call centre industry thrives thanks to COVID-19. |
Mohamed Alaa El-Din |
|
Jun 28, 2020 |
437 |
| Infobip Deploys Cloud Contact Centre Solution at Ikeja Electric. |
|
|
Jun 26, 2020 |
501 |
| UJET Adds to Funding for Contact Center Transformation. |
|
|
Jun 25, 2020 |
226 |
| UJET Adds to Funding for Contact Center Transformation. |
|
|
Jun 25, 2020 |
214 |
| UJET Adds to Funding for Contact Center Transformation. |
|
|
Jun 25, 2020 |
226 |
| Marcos wants probe on BPOs that 'exploit' Filipino workers amid pandemic. |
|
|
Jun 24, 2020 |
447 |
| 3CLogic Integrates Cloud Contact Center for Microsoft Teams. |
|
|
Jun 24, 2020 |
202 |
| 3CLogic Integrates Cloud Contact Center for Microsoft Teams. |
|
|
Jun 24, 2020 |
202 |
| 3CLogic Integrates Cloud Contact Center for Microsoft Teams. |
|
|
Jun 24, 2020 |
190 |
| Marcos to DOLE: Look into alleged labor violations in call centers. |
|
|
Jun 22, 2020 |
399 |
| IVAs: Using AI to Serve Customers and Contact Centers: True omnichannel customer service is becoming closer to reality. |
Fluss, Donna |
|
Jun 22, 2020 |
748 |
| Automated Solutions Have Become Work-from-Home Agents, Too: Adoption and interest in AI-infused capabilities got better because things got worse. |
Jamison, Nancy |
|
Jun 22, 2020 |
738 |
| Companies Turn to IVAs to Deal with COVID Surges: Automated voice solutions have helped contact centers handle rising interaction volume during the pandemic. |
Klie, Leonard |
|
Jun 22, 2020 |
1966 |
| Infobip Launches Conversations - Contact Centre Solution for Connected Customer Experiences. |
|
|
Jun 20, 2020 |
699 |
| Dubai's Amer call centre receives one million calls this year. |
Ali Al Shouk, Senior Reporter |
|
Jun 20, 2020 |
461 |
| Funny and touching tale is perfect for these times. |
Andy Richardson andy.richardson@mnamedia.co.uk |
|
Jun 19, 2020 |
865 |
| Funny and touching tale is perfect for these times. |
Andy Richardson andy.richardson@mnamedia.co.uk |
|
Jun 19, 2020 |
865 |
| Worried Kenyan men jam Covid-19 hotlines, ministry says. |
|
|
Jun 18, 2020 |
584 |
| COVID-19: U.S Government Commissions Upgraded C/ River State Emergency Operation Center. |
|
|
Jun 18, 2020 |
604 |
| Palmer Johnson Power Systems Chooses Talkdesk Cloud Contact Center Innovations. |
|
|
Jun 18, 2020 |
279 |
| Palmer Johnson Power Systems Chooses Talkdesk Cloud Contact Center Innovations. |
|
|
Jun 18, 2020 |
265 |
| Palmer Johnson Power Systems Chooses Talkdesk Cloud Contact Center Innovations. |
|
|
Jun 18, 2020 |
279 |
| Capita inks contact centre contract with Irish Water. |
|
|
Jun 17, 2020 |
332 |
| Counties draft protocols on gradual reopening of economy. |
|
|
Jun 17, 2020 |
873 |
| guard.me Enhances Student Experiences with Avaya Contact Center Innovation. |
|
|
Jun 16, 2020 |
320 |
| COVID-19 Home Testing Kit Provider Deploys 8x8 Contact Centre for Vital Support. |
|
|
Jun 16, 2020 |
217 |
| guard.me Enhances Student Experiences with Avaya Contact Center Innovation. |
|
|
Jun 16, 2020 |
334 |
| COVID-19 Home Testing Kit Provider Deploys 8x8 Contact Centre for Vital Support. |
|
|
Jun 16, 2020 |
233 |
| guard.me Enhances Student Experiences with Avaya Contact Center Innovation. |
|
|
Jun 16, 2020 |
334 |
| COVID-19 Home Testing Kit Provider Deploys 8x8 Contact Centre for Vital Support. |
|
|
Jun 16, 2020 |
233 |
| Combating coronavirus: Patients in Dubai still opt for telehealth even with eased restrictions. |
Nandini Sircar |
|
Jun 13, 2020 |
501 |
| British Gas owner Centrica is cutting 5,000 jobs; British Gas has a large call centre in Cardiff where around 500 people work. |
By, PA & Jillian MacMath |
|
Jun 11, 2020 |
276 |
| OFW, call center agent are latest COVID-19 cases in Nueva Ecija. |
|
|
Jun 11, 2020 |
169 |
| Serenova Partners with Fuze to Deliver Unified Cloud Contact Center Solutions. |
|
|
Jun 10, 2020 |
302 |
| Serenova Partners with Fuze to Deliver Unified Cloud Contact Center Solutions. |
|
|
Jun 10, 2020 |
302 |
| Serenova Partners with Fuze to Deliver Unified Cloud Contact Center Solutions. |
|
|
Jun 10, 2020 |
287 |
| Spok Enables Banner Health's 2020 Technology Initiatives as Priorities Shift Due to COVID-19. |
|
|
Jun 10, 2020 |
339 |
| Five9 Launches Intelligent Virtual Assistant. |
|
|
Jun 8, 2020 |
361 |
| Five9 Launches Intelligent Virtual Assistant. |
|
|
Jun 8, 2020 |
370 |
| Five9 Launches Intelligent Virtual Assistant. |
|
|
Jun 8, 2020 |
370 |
| Coronavirus: Abu Dhabi launches 909 hotline for infected workers. |
Samihah Zaman, Staff Reporter |
|
Jun 8, 2020 |
460 |
| 371,000 calls to Covid-19 hotline in three months. |
|
|
Jun 6, 2020 |
473 |
| Customers could boycott BA over staff cuts - minister. |
JONATHAN WALKER Political Editor jon.walker@ncjmedia.co.uk |
|
Jun 6, 2020 |
543 |
| Customers may boycott airline over redundancies; government says ba will be judged for how it's axed staff. |
JONATHAN WALKER Political editor jon.walker@reachplc.com |
|
Jun 6, 2020 |
514 |
| The scandal of 'essential' call centre workers treated like dirt. |
ANNIE BROWN a.brown@dailyrecord.co.uk Twitter: @anniebrownword |
|
Jun 3, 2020 |
665 |
| ASIA TODAY: SOUTH KOREA CLAMPS DOWN AGAIN AS VIRUS REBOUNDS. |
|
|
Jun 2, 2020 |
779 |
| Strictly follow safety guidelines call. |
|
|
Jun 2, 2020 |
485 |
| Calls for action must be heeded; RECORD View. |
|
|
Jun 2, 2020 |
191 |
| TERRIFIED TO WORK. |
exclusive BY ANNIE BROWN |
|
Jun 2, 2020 |
1143 |
| 3CLogic to Improve Sales and Customer Service for Medicare Advisory Firm. |
|
|
Jun 2, 2020 |
225 |
| 3CLogic to Improve Sales and Customer Service for Medicare Advisory Firm. |
|
|
Jun 2, 2020 |
210 |
| 3CLogic to Improve Sales and Customer Service for Medicare Advisory Firm. |
|
|
Jun 2, 2020 |
225 |
| CXone Integrates with Microsoft Teams, Microsoft Dynamics 365 to Increase Efficiency. |
|
|
Jun 1, 2020 |
402 |
| Forgotten How To Fly..! |
|
|
Jun 1, 2020 |
501 |
| CCW Outlines 5 Strategies for Modernizing Contact Centers: Data will forge new contact center capabilities by 2025, CCW Digital Predicts. |
Britt, Phillip |
|
Jun 1, 2020 |
688 |
| Identity Resolution Moves into the Contact Center: The popular marketing technology is aiding in routing, fraud detection, and issue resolution. |
Britt, Phillip |
Cover story |
Jun 1, 2020 |
2068 |
| Navy Federal Deploys Verint for COVID-19 Response: The credit union turned to Verint analytics to address changing business conditions. |
Solis, Brian |
|
Jun 1, 2020 |
745 |
| What Post-Pandemic Contact Centers Will Look Like: Will agents return to the office or remain remote? The answer is, likely, yes to both. |
Jacobs, Ian |
|
Jun 1, 2020 |
646 |
| A method for determining intrinsic mode function number in variational mode decomposition and its application to bearing vibration signal processing. |
Wu, Shoujun; Feng, Fuzhou; Zhu, Junzhen; Wu, Chunzhi; Zhang, Guang |
|
May 31, 2020 |
6947 |
| Twilio to Power New York City's Contact Tracing Initiative. |
|
|
May 29, 2020 |
287 |
| Twilio to Power New York City's Contact Tracing Initiative. |
|
|
May 29, 2020 |
287 |
| Twilio to Power New York City's Contact Tracing Initiative. |
|
|
May 29, 2020 |
274 |
| NICE inContact, Zendesk to Support Remote Contact Center Teams. |
|
|
May 28, 2020 |
232 |
| NICE inContact, Zendesk to Support Remote Contact Center Teams. |
|
|
May 28, 2020 |
245 |
| NICE inContact, Zendesk to Support Remote Contact Center Teams. |
|
|
May 28, 2020 |
245 |
| TALKDESK LAUNCHES TALKDESK CXTALENT AND ACADEMY. |
|
|
May 27, 2020 |
828 |
| UK Healthcare Contact Center Accelerates Move to the Cloud. |
|
|
May 26, 2020 |
271 |
| UK Healthcare Contact Center Accelerates Move to the Cloud. |
|
|
May 26, 2020 |
284 |
| UK Healthcare Contact Center Accelerates Move to the Cloud. |
|
|
May 26, 2020 |
284 |
| Philippine Red Cross sets up call center for COVID-19 test results follow-ups. |
|
|
May 26, 2020 |
360 |
| PRC creates special desk in call center for disease test follow ups. |
|
|
May 26, 2020 |
233 |
| How HomeServe has had to adapt to ensure it is there for customers. |
JOHN CORSER john.corser@mnamedia.co.uk |
|
May 25, 2020 |
1099 |
| How HomeServe has had to adapt to ensure it is there for customers. |
JOHN CORSER john.corser@mnamedia.co.uk |
|
May 25, 2020 |
1103 |
| Virus fear for phone workers. |
/ Gordon Blackstock |
|
May 24, 2020 |
182 |
| Call centre workers' Covid fear. |
Gordon Blackstock |
|
May 24, 2020 |
182 |
| We are Ensuring Utmost Commitment to Customer Service Excellence - Ajay. |
|
|
May 23, 2020 |
1250 |
| Twilio providing communications for New York City's COVID contact tracing. |
|
|
May 22, 2020 |
182 |
| Avtex Acquires Assets of Contact Centre and Communication Solutions Firm CPI. |
|
|
May 22, 2020 |
206 |
| Avtex Acquires Assets of Contact Centre and Communication Solutions Firm CPI. |
|
|
May 22, 2020 |
236 |
| Cogito Delivers Insight to Support Service Leaders Amid Shift to Remote Work. |
|
|
May 21, 2020 |
191 |
| Cogito Delivers Insight to Support Service Leaders Amid Shift to Remote Work. |
|
|
May 21, 2020 |
207 |
| Cogito Delivers Insight to Support Service Leaders Amid Shift to Remote Work. |
|
|
May 21, 2020 |
207 |
| HMC announces Eid working hours. |
|
|
May 21, 2020 |
153 |
| AI-powered voice recognition startup eyes Western countries. |
|
|
May 21, 2020 |
481 |
| MAXIMUS, Genesys Announce Cloud-Based Omnichannel Contact Center Platform. |
|
|
May 18, 2020 |
317 |
| MAXIMUS, Genesys Announce Cloud-Based Omnichannel Contact Center Platform. |
|
|
May 18, 2020 |
317 |
| MAXIMUS, Genesys Announce Cloud-Based Omnichannel Contact Center Platform. |
|
|
May 18, 2020 |
305 |
| National Bank of Egypt hits deposits of LE1.5T. |
Egypt Today staff |
|
May 18, 2020 |
258 |
| PHCC launches Community Call Center. |
|
|
May 17, 2020 |
229 |
| Everdrone delivers defibrillators in Sweden via autonomous drones. |
|
|
May 15, 2020 |
241 |
| Everdrone delivers defibrillators in Sweden via autonomous drones. |
|
|
May 15, 2020 |
242 |
| UJET Powers Cloud Contact Center with Over 22,000 Agents. |
|
|
May 15, 2020 |
276 |
| UJET Powers Cloud Contact Center with Over 22,000 Agents. |
|
|
May 15, 2020 |
290 |
| UJET Powers Cloud Contact Center with Over 22,000 Agents. |
|
|
May 15, 2020 |
290 |
| KEEPING US ALL CONNECTED; JOBS Great tips & career advice at TRICIA mirror.co.uk/jobs PHILLIPS mirrorjobs@mirror.co.uk. |
Edited by TRICIA PHILLIPS |
|
May 14, 2020 |
831 |
| KEEPING US ALL CONNECTED; JOBS Great tips & career advice at TRICIA mirror.co.uk/jobs PHILLIPS Edited by mirrorjobs@mirror.co.uk. |
TRICIA PHILLIPS |
|
May 14, 2020 |
829 |
| My calling is helping youths realise their overseas dreams, says Nigerian-Canadian based. |
|
|
May 12, 2020 |
1155 |
| Call centre for virus-hit soon. |
|
|
May 12, 2020 |
630 |
| Still banking on them: The case of my missing Dh99. |
Bikram Vohra |
|
May 12, 2020 |
504 |
| Elgin furloughs some employees through the end of the year Furloughs: Union employees expected to join in 'shared sacrifice'. |
Elena Ferrarin eferrarin@dailyherald.com |
|
May 12, 2020 |
545 |
| Elgin furloughs some employees through the end of the year. |
Elena Ferrarin eferrarin@dailyherald.com |
|
May 12, 2020 |
545 |
| 8x8, Inc, Virgin Media to partner on voice and comms. |
|
|
May 12, 2020 |
185 |
| Vonage Contact Center helps London's Al Rayan Bank avoid business disruption during COVID-19. |
|
|
May 11, 2020 |
206 |
