| Title |
Author |
Type |
Date |
Words |
| Tehran International Book Fair fetches $7.1m. |
|
|
May 23, 2022 |
204 |
| 'People die outside': Scores refuse to leave Ukrainian metro. |
|
|
May 21, 2022 |
670 |
| International cybercrime conference discusses 'call centre' scams. |
|
|
May 20, 2022 |
174 |
| BIR inspects call centers' compliance with return-to-onsite work order. |
|
|
May 18, 2022 |
421 |
| Vergent LMS New Communications Capability Powered by TCN. |
|
|
May 17, 2022 |
270 |
| Vergent LMS New Communications Capability Powered by TCN. |
|
|
May 17, 2022 |
268 |
| Sparkhound Provides Support to Clients 24/7 with 8x8 Contact Center. |
|
|
May 17, 2022 |
300 |
| Sparkhound Provides Support to Clients 24/7 with 8x8 Contact Center. |
|
|
May 17, 2022 |
288 |
| Sparkhound Provides Support to Clients 24/7 with 8x8 Contact Center. |
|
|
May 17, 2022 |
299 |
| LiveVox Study: Contact Centers Increase Adoption of AI, But Struggle to Capture ROI. |
|
|
May 16, 2022 |
220 |
| LiveVox Study: Contact Centers Increase Adoption of AI, But Struggle to Capture ROI. |
|
|
May 16, 2022 |
221 |
| LiveVox Study: Contact Centers Increase Adoption of AI, But Struggle to Capture ROI. |
|
|
May 16, 2022 |
206 |
| Nev Wilshire to be honoured at Swansea stadium as host of TV stars turn out for match; A number of former Swans stars and other celebrities are set to line up in memory of the much-loved businessman and reality TV star. |
By, Tom Coleman |
|
May 16, 2022 |
414 |
| New building of PBM Head Office Call Center inaugurated. |
|
|
May 14, 2022 |
215 |
| New building of PBM Head Office Call Center inaugurated. |
|
|
May 13, 2022 |
217 |
| AT&T launches nationwide location-based routing with Intrado. |
|
|
May 10, 2022 |
189 |
| Sabah party presses state govt for own emergency call centre after man dies due to late ambulance despatch. |
|
|
May 7, 2022 |
893 |
| Balancing contact centre customer wait time and agent staffing: there's a bot for that. |
|
|
May 4, 2022 |
217 |
| Pindrop, Google Cloud to Transform Contact Center Security with AI. |
|
|
May 4, 2022 |
155 |
| Pindrop, Google Cloud to Transform Contact Center Security with AI. |
|
|
May 4, 2022 |
156 |
| US IT firm eyes high-value BPO in PH -- Lopez. |
|
|
May 2, 2022 |
558 |
| NICE CXone Digitizes Contact Center Operations for Australia Bank. |
|
|
May 2, 2022 |
219 |
| NICE CXone Digitizes Contact Center Operations for Australia Bank. |
|
|
May 2, 2022 |
230 |
| NICE CXone Digitizes Contact Center Operations for Australia Bank. |
|
|
May 2, 2022 |
229 |
| Discrete Event Simulation Model Performed with Data Analytcs for a Call Center Optmization. |
Serper, Nisan Guniz; Sen, Elif; Uslu, Banu Calis |
Report |
May 1, 2022 |
7531 |
| Dealers who ran 'drug call centre' found with stun gun; Natasha Hanson and Khristopher Burton supplied Class A drugs from Merseyside to Shrewsbury. |
By, Lynda Roughly |
|
Apr 30, 2022 |
623 |
| Khoros Reveals How to Best Retain Contact Center Agents. |
|
|
Apr 28, 2022 |
236 |
| Khoros Reveals How to Best Retain Contact Center Agents. |
|
|
Apr 28, 2022 |
235 |
| Khoros Reveals How to Best Retain Contact Center Agents. |
|
|
Apr 28, 2022 |
225 |
| Dialpad Expands Contact Center and Communications Industry. |
|
|
Apr 26, 2022 |
245 |
| Dialpad Expands Contact Center and Communications Industry. |
|
|
Apr 26, 2022 |
237 |
| Dialpad Expands Contact Center and Communications Industry. |
|
|
Apr 26, 2022 |
246 |
| State pensioners underpaid by £1billion being 'cut off' by DWP call centre staff; The DWP estimates it has underpaid 134,000 pensioners, mostly women, over £1billion of their state pension entitlement, with some errors dating as far back as 1985 -but some are struggling to get that money back. |
By, Emma Munbodh |
|
Apr 26, 2022 |
920 |
| Scammers beware we are closing in on you. |
|
|
Apr 25, 2022 |
336 |
| Royal Family: The Queen gets 7,000 phone calls a week and needs her own call centre where staff earn £23,000 a year; The Queen receives an ungodly amount of calls on a weekly basis. |
By, Rafi Mauro-Benady |
|
Apr 24, 2022 |
347 |
| Contact Center Philippines and AI. |
|
|
Apr 23, 2022 |
1054 |
| Five9, Deloitte Canada To Deliver Cloud-Based Contact Center Solutions to Canadian Market. |
|
|
Apr 21, 2022 |
230 |
| Five9, Deloitte Canada To Deliver Cloud-Based Contact Center Solutions to Canadian Market. |
|
|
Apr 21, 2022 |
216 |
| Five9, Deloitte Canada To Deliver Cloud-Based Contact Center Solutions to Canadian Market. |
|
|
Apr 21, 2022 |
229 |
| Kenya Prisons refutes 'Kamiti Call Center' story. |
|
|
Apr 20, 2022 |
551 |
| 3 AVLC Policemen Held For Kidnapping Businessman. |
|
|
Apr 18, 2022 |
385 |
| Another 68 Thais freed from online scam gangs in Cambodia as police crackdown intensifies. |
|
|
Apr 17, 2022 |
280 |
| Three AVLC policemen held for kidnapping businessman. |
|
|
Apr 17, 2022 |
392 |
| 68 Thais rescued from slave conditions at Chinese-run call centres. |
|
|
Apr 16, 2022 |
206 |
| 211 help hotline to expand beyond Lake County Hotline: Lake County hosts one of four call centers in state so far. |
Mick Zawislak mzawislak@dailyherald.com |
|
Apr 16, 2022 |
474 |
| Contact centre answers MD Blake's call for sponsorship. |
|
|
Apr 15, 2022 |
345 |
| Tesco to open 59 new stores with 14 more towns getting an Express branch; Up to 290,000 shop staff, along with call centre and warehouse workers, at Tesco will also get a 'thank you' bonus, the UK's largest supermarket chain said. |
By, Emma Munbodh |
|
Apr 15, 2022 |
586 |
| Operation of '11 11' center to be supervised. |
|
|
Apr 14, 2022 |
170 |
| UJET Offers New Global Certified Delivery Partner Program. |
|
|
Apr 13, 2022 |
289 |
| UJET Offers New Global Certified Delivery Partner Program. |
|
|
Apr 13, 2022 |
298 |
| UJET Offers New Global Certified Delivery Partner Program. |
|
|
Apr 13, 2022 |
299 |
| Avaya OneCloud Improves Experiences While Significantly Reducing Costs. |
|
|
Apr 11, 2022 |
310 |
| Avaya OneCloud Improves Experiences While Significantly Reducing Costs. |
|
|
Apr 11, 2022 |
311 |
| Avaya OneCloud Improves Experiences While Significantly Reducing Costs. |
|
|
Apr 11, 2022 |
301 |
| Bank Muscat's Contact Centre enhances customer experience and communications. |
By: Times News Service |
|
Apr 11, 2022 |
817 |
| Ferry firm 'sorry' as call centre struggles. |
WILLIAM TELFORD william.telford@reachplc.com |
|
Apr 9, 2022 |
415 |
| Call Center of Azerbaijan`s Ministry of Energy receives more than 1,000 appeals in Q1. |
|
|
Apr 8, 2022 |
173 |
| Etihad teams up with Spitch.ai for virtual assistant. |
|
|
Apr 7, 2022 |
491 |
| Jenne Cloud Services Brokerage Joins Talkdesk Partner Program. |
|
|
Apr 7, 2022 |
192 |
| Jenne Cloud Services Brokerage Joins Talkdesk Partner Program. |
|
|
Apr 7, 2022 |
191 |
| Jenne Cloud Services Brokerage Joins Talkdesk Partner Program. |
|
|
Apr 7, 2022 |
182 |
| 'Up to 20,000 tabs': Michael slams One Centre Square for discarded cigarette butts outside; He has said the owners should be 'ashamed of themselves'. |
By, Emily Craigie |
|
Apr 7, 2022 |
640 |
| HMC launches innovative Interactive Voice Recording patient feedback system. |
|
|
Apr 6, 2022 |
318 |
| Firms set eyes on growth in latest equity round boost; Here we feature the latest equity investments into Welsh firms to support expansion and job creation plans. |
|
|
Apr 6, 2022 |
1110 |
| Firms set eyes on growth in latest equity round boost; Here we feature the latest equity investments into Welsh firms to support expansion and job creation plans. |
|
|
Apr 6, 2022 |
1117 |
| Human Settlements Call Centre goes the extra mile. |
|
|
Apr 5, 2022 |
296 |
| OAG eyes extradition pact with Asean. |
|
|
Apr 4, 2022 |
285 |
| EC's Call Centre Receives 571 Calls In Two Days. |
|
|
Apr 1, 2022 |
472 |
| ON THE AIR. |
Wiese, Verne; Hernandez, Phil; McMillan, Stewart G.; Doorey, Andrew; Erickson, Joelle; Jacobs, Richa |
|
Apr 1, 2022 |
646 |
| The Great Digital Shift: Why the New 'Gold Standard' of Customer Experience Is More than Just a Digital Journey. |
Mullaney, Laura |
|
Apr 1, 2022 |
1302 |
| Help fight hunger Run: Food bank feeds families. |
Kim Becker kbecker@dailyherald.com |
|
Mar 31, 2022 |
1123 |
| Help fight hunger: Annual 5K/10K Run & Walk helps Northern Illinois Food Bank feed families. |
Kim Becker kbecker@dailyherald.com |
|
Mar 31, 2022 |
1123 |
| Call centre to help Ukrainian refugees. |
|
|
Mar 31, 2022 |
483 |
| More entrapped call centre victims, this time from Malaysia, seek Khmer Times assistance. |
|
|
Mar 31, 2022 |
699 |
| Karmo market fire: FEMA gives update. |
|
|
Mar 31, 2022 |
319 |
| Vergent LMS, Universal Contact Centers to Provide First-Party Customer Experience Service. |
|
|
Mar 30, 2022 |
234 |
| Vergent LMS, Universal Contact Centers to Provide First-Party Customer Experience Service. |
|
|
Mar 30, 2022 |
232 |
| Crunch time? Thai police indicate major joint ops against phone scammers. |
|
|
Mar 29, 2022 |
762 |
| Call Center Philippines: Leverage AI to Provide an Exceptional CX. |
By: Times News Service |
|
Mar 28, 2022 |
755 |
| 61 suspects nabbed in online call centres scam to be tried in Cambodia and Thailand. |
|
|
Mar 26, 2022 |
461 |
| Call center agent shot dead in Bacolod. |
|
|
Mar 25, 2022 |
180 |
| Morgan & Morgan Deploys 3CLogic Hybrid Cloud to Streamline IT Service Desk. |
|
|
Mar 25, 2022 |
205 |
| Morgan & Morgan Deploys 3CLogic Hybrid Cloud to Streamline IT Service Desk. |
|
|
Mar 25, 2022 |
192 |
| Morgan & Morgan Deploys 3CLogic Hybrid Cloud to Streamline IT Service Desk. |
|
|
Mar 25, 2022 |
204 |
| Demand for energy advice sees firm grow. |
TOM KEIGHLEY Business writer tom.keighley@reachplc.com |
|
Mar 25, 2022 |
443 |
| Call centre worker told ex to hang herself so he could 'push her like a swing'; Dad Connor Randall appeared at Teesside Magistrates' Court. |
By, Georgia Banks |
|
Mar 24, 2022 |
536 |
| 59 Thais among 61 arrested in crackdown on 'call centre' gangs in Cambodia. |
|
|
Mar 24, 2022 |
390 |
| UJET Wins Best of Enterprise Connect 2022 Overall Award. |
|
|
Mar 24, 2022 |
197 |
| UJET Wins Best of Enterprise Connect 2022 Overall Award. |
|
|
Mar 24, 2022 |
198 |
| UJET Wins Best of Enterprise Connect 2022 Overall Award. |
|
|
Mar 24, 2022 |
187 |
| PEZA, call centers pin hopes on next president to make 'hybrid' work permanent. |
|
|
Mar 23, 2022 |
406 |
| New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations. |
|
|
Mar 23, 2022 |
249 |
| New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations. |
|
|
Mar 23, 2022 |
233 |
| New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations. |
|
|
Mar 23, 2022 |
248 |
| GIC 1919 extends services for 24-hours across digital channels. |
|
|
Mar 23, 2022 |
299 |
| Call centre scammers beware of music CD. |
|
|
Mar 23, 2022 |
274 |
| P482,000 worth of marijuana seized from nabbed call center agent. |
|
|
Mar 23, 2022 |
195 |
| DSI releases song warning people about call centre scams, but faces criticism. |
|
|
Mar 23, 2022 |
253 |
| Boryspil mayor calls on civilians to leave town. |
|
|
Mar 22, 2022 |
215 |
| Dialpad Delivers AI Contact Center Advancements. |
|
|
Mar 22, 2022 |
174 |
| Dialpad Delivers AI Contact Center Advancements. |
|
|
Mar 22, 2022 |
182 |
| Dialpad Delivers AI Contact Center Advancements. |
|
|
Mar 22, 2022 |
181 |
| 8x8 Reimagines Contact Center with 8x8 Agent Workspace. |
|
|
Mar 21, 2022 |
245 |
| LiveVox Focusing on Practical AI Solutions and Digital Messaging for Contact Center. |
|
|
Mar 21, 2022 |
166 |
| 8x8 Reimagines Contact Center with 8x8 Agent Workspace. |
|
|
Mar 21, 2022 |
246 |
| LiveVox Focusing on Practical AI Solutions and Digital Messaging for Contact Center. |
|
|
Mar 21, 2022 |
167 |
| 8x8 Reimagines Contact Center with 8x8 Agent Workspace. |
|
|
Mar 21, 2022 |
236 |
| LiveVox Focusing on Practical AI Solutions and Digital Messaging for Contact Center. |
|
|
Mar 21, 2022 |
153 |
| Biman's Dhaka-Toronto route tickets up for sale. |
|
|
Mar 20, 2022 |
193 |
| Google Adds Dialpad as Chrome Enterprise Recommended Partner. |
|
|
Mar 18, 2022 |
185 |
| Google Adds Dialpad as Chrome Enterprise Recommended Partner. |
|
|
Mar 18, 2022 |
184 |
| Google Adds Dialpad as Chrome Enterprise Recommended Partner. |
|
|
Mar 18, 2022 |
175 |
| Hontiveros, Pangilinan back work-from-home set-up for call center workers. |
|
|
Mar 18, 2022 |
542 |
| Cyber attack contact plan to cost [euro]1m. |
DARRAGH MCDONAGH |
|
Mar 17, 2022 |
292 |
| Nuneaton DWP contact centre staff sent to Coventry as site is to close; Sites up and down the country are closing -some with no alternatives for staff. |
By, Claire Harrison |
|
Mar 17, 2022 |
391 |
| Raya among top 100 outsourcing companies around world. |
|
|
Mar 14, 2022 |
486 |
| Few callers to Russian-Ukrainian tourist help centre. |
|
|
Mar 14, 2022 |
217 |
| Raya among top 100 outsourcing companies around world. |
Mohamed Alaa El-Din |
|
Mar 14, 2022 |
498 |
| Optum vows long term commitment in PH. |
|
|
Mar 11, 2022 |
784 |
| 'They wanted my organs': Call gang survivor tells all. |
|
|
Mar 11, 2022 |
551 |
| Police warn people against falling for 'Deepfake' scams. |
|
|
Mar 11, 2022 |
244 |
| INTERVIEW WITH PROFESSOR ABHUERE ON 2023 PRESIDENTIAL ELECTION AND THE WAY FORWARD FOR EDO STATE. |
|
|
Mar 11, 2022 |
5372 |
| Call gang survivor tells all, tortured and abducted. |
|
|
Mar 11, 2022 |
498 |
| TAT sets up call centre in Phuket to help stranded Russians, Ukrainians. |
|
|
Mar 9, 2022 |
179 |
| Call centre opens for stranded Ukrainian, Russian tourists. |
|
|
Mar 9, 2022 |
379 |
| Talkative eyes further growth after new funding. |
SION BARRY Business editor sion.barry@walesonline.co.uk |
|
Mar 9, 2022 |
506 |
| Gov't says no extension of work-from-home setup for call centers. |
|
|
Mar 9, 2022 |
627 |
| net2phone Adquiere Integra, Una Plataforma de CCaaS Omnicanal. |
|
|
Mar 7, 2022 |
617 |
| Saga of rescued Thai nationals from call scammers in Cambodia continues with another 56 rescued. |
|
|
Mar 4, 2022 |
273 |
| Sandler Partners Joins LiveVox Channel Program. |
|
|
Mar 2, 2022 |
170 |
| Sandler Partners Joins LiveVox Channel Program. |
|
|
Mar 2, 2022 |
163 |
| Sandler Partners Joins LiveVox Channel Program. |
|
|
Mar 2, 2022 |
171 |
| ANGKASA PURA AIRPORTS CONTACT CENTER ACHIEVES 2ND PLACE IN THE 2022 CONTACT CENTER SERVICE EXCELLENCE INDEX (CCSEI) CATEGORY PUBLIC SERVICE. |
|
|
Feb 28, 2022 |
514 |
| Most people pin hopes on police to do away with "call centre" gangs: Poll. |
|
|
Feb 27, 2022 |
387 |
| Up to 1,200 Thais rescued from call centre gangs in Cambodia. |
|
|
Feb 25, 2022 |
259 |
| AnswerNet Closes Acquisition of Telemarketing Call Center Solutions Firm Quality Contact Solutions. |
|
|
Feb 24, 2022 |
241 |
| AnswerNet Closes Acquisition of Telemarketing Call Center Solutions Firm Quality Contact Solutions. |
|
|
Feb 24, 2022 |
214 |
| Novo Nordisk Picks Vonage Contact Center to Enhance Customer Experience. |
|
|
Feb 23, 2022 |
180 |
| Novo Nordisk Picks Vonage Contact Center to Enhance Customer Experience. |
|
|
Feb 23, 2022 |
191 |
| Novo Nordisk Picks Vonage Contact Center to Enhance Customer Experience. |
|
|
Feb 23, 2022 |
192 |
| 118 Held On Charge Of Operating Illegal Call Centres. |
|
|
Feb 23, 2022 |
675 |
| Cyber police helping 48 Thais to return home from Cambodia after call-centre scam. |
|
|
Feb 23, 2022 |
315 |
| KL police raid online scam call centre, nine individuals nabbed. |
|
|
Feb 22, 2022 |
205 |
| Mike Ashley backed Studio calls in administrator and halts orders; We look at what happens to orders and the steps you can take to try to get your money back when a company goes under. |
By, Catherine Furze |
|
Feb 22, 2022 |
1023 |
| Call centre manager's PS365k flight delays fraud; 'TRUSTED TEAM MEMBER' SIPHONED OFF LARGE SUMS. |
Rob Kennedy Court reporter rob.kennedy@reachplc.com |
|
Feb 20, 2022 |
523 |
| Longbenton former British Airways manager jailed for £365,000 compensation fraud; Anthony Robertson, of Longbenton, siphoned off huge sums from his employer while working as a call centre manager. |
By, Rob Kennedy |
|
Feb 18, 2022 |
554 |
| Thai police set to mount multi pronged operations to nab Thai cybercriminals hiding in Cambodia. |
|
|
Feb 13, 2022 |
559 |
| City's Mobile Office service resumes. |
|
|
Feb 13, 2022 |
501 |
| 21 suspects captured in crackdown on scam operations in Cambodia. |
|
|
Feb 13, 2022 |
254 |
| Thai police cast net to seize cybercriminals hiding in Cambodia. |
|
|
Feb 12, 2022 |
186 |
| Thailand call center gang deported back home. |
|
|
Feb 12, 2022 |
463 |
| Glenview native realizes dream in 'Jeopardy!' college tourney. |
Dave Oberhelman doberhelman@dailyherald.com |
|
Feb 11, 2022 |
479 |
| What is, a bucket list item? |
Dave Oberhelman doberhelman@dailyherald.com |
|
Feb 10, 2022 |
659 |
| Programming glitch takes rental assistance portal offline for two days. |
BETH HUNDSDORFER Capitol News Illinois bhundsdorfer@capitolnewsillinois.com |
|
Feb 10, 2022 |
343 |
| Prince Abdulaziz bin Saud Inspects Work Progress at General Directorate of Passports, Inaugurates New Saudi E-Passport. |
|
|
Feb 10, 2022 |
187 |
| Virgin Media makes outsourcing announcement to call centre staff on Teesside; Teesside staff were told of the plans on Thursday. |
By, Georgia Banks |
|
Feb 10, 2022 |
315 |
| Medical emergencies at the forefront as City and Province work together. |
|
|
Feb 6, 2022 |
612 |
| Woman wins £28,000 after claiming Scottish Power 'knowingly' overcharged customers; Thippawan MacLean told a tribunal she believed it was "wrong" to ask customers to pay a final bill based on an "estimated reading" and claimed this could lead to "overbilling". |
By, Levi Winchester |
|
Feb 2, 2022 |
633 |
| Wealthify Creates Customer Interactions with Talkdesk Contact Centre Solution. |
|
|
Feb 2, 2022 |
209 |
| Wealthify Creates Customer Interactions with Talkdesk Contact Centre Solution. |
|
|
Feb 2, 2022 |
199 |
| Wealthify Creates Customer Interactions with Talkdesk Contact Centre Solution. |
|
|
Feb 2, 2022 |
210 |
| PS28k job axe win; Call centre worker fired after questioning Scottish Power ethics. |
RECORD REPORTER |
|
Feb 1, 2022 |
227 |
| Job as 999 call handler manager on offer with an impressive salary; But you will need to be quick to apply -the closing date is at one minute to midnight tonight. |
By, Alan Weston |
|
Feb 1, 2022 |
398 |
| FIVE9 EXTENDS ITS DIGITAL WORKFORCE SOLUTIONS. |
|
|
Feb 1, 2022 |
903 |
| UJET INTRODUCES FLEXIBLE OPTIONS FOR CONTACT CENTERS. |
|
|
Feb 1, 2022 |
544 |
| The Pandemic Changed Everything: Where Next for CX and the Contact Center in 2022? |
Nowakowski, Artur |
|
Feb 1, 2022 |
1067 |
| 'Whistleblower' sacked after saying energy firm ripped off customers wins payout; The call centre worker refused to take payments from customers because she said the policy was neither 'legally nor morally appropriate'. |
By, Neil Shaw |
|
Jan 31, 2022 |
695 |
| 'Whistleblower' sacked after saying energy firm ripped off customers wins payout; The call centre worker refused to take payments from customers because she said the policy was neither 'legally nor morally appropriate'. |
By, Neil Shaw |
|
Jan 31, 2022 |
695 |
| Pindrop, Five9 To Provide Greater Access to Authentication and Fraud Protection for Five9 Customers. |
|
|
Jan 31, 2022 |
185 |
| Pindrop, Five9 To Provide Greater Access to Authentication and Fraud Protection for Five9 Customers. |
|
|
Jan 31, 2022 |
169 |
| Pindrop, Five9 To Provide Greater Access to Authentication and Fraud Protection for Five9 Customers. |
|
|
Jan 31, 2022 |
184 |
| Thai teen allegedly escapes call hub scam in Cambodia's Poipet. |
|
|
Jan 26, 2022 |
305 |
| Sprinklr Seeks To Unify Customer Care with New Voice Offering. |
|
|
Jan 26, 2022 |
191 |
| Sprinklr Seeks To Unify Customer Care with New Voice Offering. |
|
|
Jan 26, 2022 |
179 |
| Sprinklr Seeks To Unify Customer Care with New Voice Offering. |
|
|
Jan 26, 2022 |
190 |
| NTRA receives 121,700 customer complaints within 6 months. |
Daily News Egypt |
|
Jan 23, 2022 |
254 |
| Brighton Beach Police Station temporarily closed for COVID-19 decontamination. |
|
|
Jan 22, 2022 |
152 |
| CSC contact center posts 99.69% resolution rate for 2021. |
|
|
Jan 22, 2022 |
340 |
| UJET Launches Options for Small and Medium Contact Centers. |
|
|
Jan 21, 2022 |
186 |
| UJET Launches Options for Small and Medium Contact Centers. |
|
|
Jan 21, 2022 |
187 |
| UJET Launches Options for Small and Medium Contact Centers. |
|
|
Jan 21, 2022 |
176 |
| Chinese nationals running a call centre scam. |
|
|
Jan 20, 2022 |
286 |
| Impact of COVID-19 on the 937 Telephone Medical Consultation Service in Saudi Arabia. |
Alhraiwil, Najla J.; Al-Aqeel, Sinaa; AlFaleh, Amjad F.; AlAgeel, Alaa A.; AlAbed, Mostafa A.; Al-Sh |
|
Jan 18, 2022 |
3446 |
| Call centre staff 'burnt out after months of overwork'; A survey of 750 workers in contact centres and other offices found that half said their workload has increased dramatically since the start of the pandemic. |
By, Alan Jones, PA Industrial Correspondent & Matt Gibson |
|
Jan 17, 2022 |
269 |
| London crime: 'Prolific caller' jailed for 4 months after phoning police 994 times in 2021; Police advise the public to only call 999 in an emergency. |
By, Ian Molyneaux |
|
Jan 16, 2022 |
274 |
| Vital service boost for NHS 24. |
|
|
Jan 15, 2022 |
232 |
| Outsourcing Philippines: the pros and cons. |
|
|
Jan 10, 2022 |
719 |
| There's something about the holidays that gets me thinking about home security. |
Laura Daily Special To The Washington Post |
|
Jan 9, 2022 |
1162 |
| NEW CONTACT CENTRES FOR VULNERABLE WOMEN. |
|
|
Jan 6, 2022 |
330 |
| Prodigal introduces new product suite with enhancements to increase efficiencies for financial services. |
|
|
Jan 5, 2022 |
210 |
| Prodigal introduces new product suite with enhancements to increase efficiencies for financial services. |
|
|
Jan 5, 2022 |
208 |
| City services arrest 156 suspects in the past week. |
|
|
Jan 3, 2022 |
464 |
| SEATTLE FIRE DEPARTMENT IMPLEMENTS CORTI TRIAGE. |
|
|
Jan 1, 2022 |
466 |
| SEATTLE FIRE DEPARTMENT LAUNCHES CORTI TRIAGE. |
|
|
Jan 1, 2022 |
501 |
| North East defied pandemic to secure at least 10,000 jobs; We continue our review of the year in business with a round-up of major job announcements during 2021. |
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Dec 29, 2021 |
769 |
| Hello, no one can help you. |
Susan Estrich |
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Dec 29, 2021 |
654 |
| BPO Philippines: CX takes center stage. |
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Dec 24, 2021 |
620 |
| 8x8 XCaaS Offers Integrated Cloud Contact Center In Philippines. |
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Dec 22, 2021 |
222 |
| 8x8 XCaaS Offers Integrated Cloud Contact Center In Philippines. |
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Dec 22, 2021 |
223 |
| 8x8 XCaaS Offers Integrated Cloud Contact Center In Philippines. |
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Dec 22, 2021 |
212 |
| Call centre will help new Gikomba market end arson. |
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Dec 20, 2021 |
341 |
| Call Center Philippines: The hourly cost breakdown. |
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Dec 18, 2021 |
704 |
| Five9 Wins Aragon Research Innovation Award for Intelligent Contact Centers. |
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Dec 17, 2021 |
170 |
| Five9 Wins Aragon Research Innovation Award for Intelligent Contact Centers. |
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Dec 17, 2021 |
159 |
| Five9 Wins Aragon Research Innovation Award for Intelligent Contact Centers. |
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Dec 17, 2021 |
171 |
| Xiaomi opens its first-ever Exclusive Service Center at Market Market. |
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Dec 16, 2021 |
563 |
| City proudly supports Cape Town as Africa's call centre hub. |
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Dec 15, 2021 |
567 |
| New jobs at BT as base given huge makeover; more than 150 roles will be up for grabs at centre. |
COREENA FORD Business writer coreena.ford@reachplc.com @scoopford |
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Dec 14, 2021 |
577 |
| Canada's DMV Veterinary Centers Deploys 8x8 Contact Center for Microsoft Teams. |
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Dec 14, 2021 |
196 |
| Canada's DMV Veterinary Centers Deploys 8x8 Contact Center for Microsoft Teams. |
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Dec 14, 2021 |
197 |
| Canada's DMV Veterinary Centers Deploys 8x8 Contact Center for Microsoft Teams. |
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Dec 14, 2021 |
184 |
| Family shares Nev's own message for loved ones. |
JOHN JONES Reporter john.jones@walesonline.co.uk |
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Dec 13, 2021 |
643 |
| TV'S CALL CENTRE NEV IS DEAD AT 61; Ex-colleague's tribute: 'He had a heart of gold'. |
john jones |
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Dec 13, 2021 |
421 |
| Nev Wilshire's best moments from The Call Centre that fans will never forget; A true character of Welsh TV, Nev won't be forgotten for his love of singing and questionable romantic advice. |
By, Kathryn Williams |
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Dec 13, 2021 |
570 |
| FIRS CollectsN4.9Trillion Taxes in 2021 - Chairman. |
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Dec 8, 2021 |
590 |
| 3CLogic To Provide Voice, SMS Services For Nissan's HR Service Center. |
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Dec 8, 2021 |
161 |
| 3CLogic To Provide Voice, SMS Services For Nissan's HR Service Center. |
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Dec 8, 2021 |
162 |
| Nissan selects 3CLogic to provide voice and SMS services at HR service centre. |
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Dec 7, 2021 |
171 |
| FIRS nets N4.9tr revenue, launches contact centre. |
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Dec 6, 2021 |
603 |
| Pindrop to Offer Enterprise-Grade Technology to Amazon Connect Customers. |
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Dec 3, 2021 |
287 |
| Pindrop to Offer Enterprise-Grade Technology to Amazon Connect Customers. |
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Dec 3, 2021 |
297 |
| Pindrop to Offer Enterprise-Grade Technology to Amazon Connect Customers. |
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Dec 3, 2021 |
298 |
| NCOC to strictly enforce vaccination regime. |
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Dec 2, 2021 |
454 |
| FIFA Arab Cup: SC explains how to claim lost items. |
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Dec 2, 2021 |
235 |
| HMC's Clinical Imaging Services launches Appointments Call Center. |
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Dec 1, 2021 |
389 |
| HMC Clinical Imaging Services launches appointments call centre. |
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Nov 30, 2021 |
361 |
| Minister lauds success of National Mental Health Helpline call centre. |
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Nov 29, 2021 |
756 |
| Revisit your service level. |
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Nov 28, 2021 |
652 |
| National Mental Health Helpline records over 40,000 calls in 18 months. |
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Nov 28, 2021 |
519 |
| TRG Pakistan CEO accused of sexual assault by former employee in US, denies allegation. |
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Nov 17, 2021 |
404 |
| European, UK Contact Centers Adopt Remote Work Models. |
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Report |
Nov 14, 2021 |
325 |
| European, UK Contact Centers Adopt Remote Work Models. |
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Report |
Nov 14, 2021 |
334 |
| European, UK Contact Centers Adopt Remote Work Models. |
|
Report |
Nov 14, 2021 |
335 |
| Woman's filler 'turns lip into slug which exploded showering doctor in pus'; Alex Oakley paid £150 for 1ml of filler after seeing a deal and being recommended the practitioner by friends, but has since regretted the decision and paid £2,000 for it to be fixed. |
By, Kate Buck |
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Nov 10, 2021 |
1290 |
| RingCentral Helps Dental Support Organization to Run Its Business. |
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Nov 9, 2021 |
246 |
| RingCentral Helps Dental Support Organization to Run Its Business. |
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Nov 9, 2021 |
235 |
| RingCentral Helps Dental Support Organization to Run Its Business. |
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Nov 9, 2021 |
245 |
| UJET, Playvox To Optimize Contact Center Agent, Customer Experience. |
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Nov 4, 2021 |
211 |
| UJET, Playvox To Optimize Contact Center Agent, Customer Experience. |
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Nov 4, 2021 |
200 |
| UJET, Playvox To Optimize Contact Center Agent, Customer Experience. |
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Nov 4, 2021 |
210 |
| Jobs boost as firm looks to recruit 250 people. |
KELLEY PRICE kelley.price@reachplc.com @kelleyprice_gaz |
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Nov 4, 2021 |
383 |
| Man forced to wait 5 hours for ambulance on floor after 999 call diverted 200 miles away; Leon Moody's family, who live in Oxfordshire, were stunned when they were put through to a team 200 miles away in Yorkshire as it was the nearest available call centre. |
By, Ed Cullinane |
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Nov 2, 2021 |
544 |
| Khoros To Integrate Amazon Connect Into Its Digital Contact Center Solution. |
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Nov 1, 2021 |
278 |
| Khoros To Integrate Amazon Connect Into Its Digital Contact Center Solution. |
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Nov 1, 2021 |
291 |
| Khoros To Integrate Amazon Connect Into Its Digital Contact Center Solution. |
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Nov 1, 2021 |
290 |
| New stall aims to fill gap in fashion market; THRIFT SHOP FOCUSES ON PRE-OWNED BRAND CLOTHING. |
EVE WATSON eve.watson@reachplc.com @_evewatson |
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Nov 1, 2021 |
404 |
| SPRINKLR INTRODUCES NEXT-GEN UNIFIED MODERN CARE. |
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Nov 1, 2021 |
549 |
| Netagen Gets Toronto Fire NG9-1-1 Contract For Next Generation 911. |
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Oct 29, 2021 |
195 |
| Netagen Gets Toronto Fire NG9-1-1 Contract For Next Generation 911. |
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Oct 29, 2021 |
206 |
| Netagen Gets Toronto Fire NG9-1-1 Contract For Next Generation 911. |
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Oct 29, 2021 |
207 |
| City Call Centre telephone lines temporarily down. |
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Oct 28, 2021 |
306 |
| Partido Reporma sets trend; first to put up hotlines and info center. |
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Oct 28, 2021 |
426 |
| Dialpad Partners With Workair. |
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Oct 28, 2021 |
192 |
| Dialpad Partners With Workair. |
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Oct 28, 2021 |
191 |
| Dialpad Partners With Workair. |
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Oct 28, 2021 |
186 |
| Partido Reporma sets trend: First to put up hotlines and info center. |
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Oct 27, 2021 |
431 |
| KT to help businesses expand AI customer service calls. |
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Oct 25, 2021 |
385 |
| Improve agents productivity with soft skills. |
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Oct 24, 2021 |
623 |
| Ufone collaborates with PBA for 'Mera Pakistan, Mera Ghar' helpline initiative Islamabad. |
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Oct 24, 2021 |
330 |
| Call off the chain gang... [...]; DM1ST MIRROR SATURDAY 23.10.2021 VAl's Week The warm and wise words of Mrs Savage (that's Robbie's mum). |
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Oct 23, 2021 |
493 |
| Nigerians Made 34m Emergency Calls in 8 Months- NCC. |
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Oct 22, 2021 |
309 |
| Robbie Savage's mum Val's inspirational fight for her Covid booster third jab; Robbie Savage's mum Val battled to get her hands on a Covid booster jab after being told she needed to have her second vaccine dose before she was eligible -even though she had already received it. |
By, Val Savage |
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Oct 22, 2021 |
526 |
| Dialpad Acquires Koopid to Offer Omnichannel Support Through Dialpad Contact Center. |
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Oct 20, 2021 |
158 |
| Khoros To Transform Contact Centers for Digital Age. |
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Oct 19, 2021 |
172 |
| LiveVox Launches SmartStart Program, Powering Speed-to-Value for Contact Centers. |
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Oct 19, 2021 |
167 |
| Khoros To Transform Contact Centers for Digital Age. |
|
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Oct 19, 2021 |
171 |
| LiveVox Launches SmartStart Program, Powering Speed-to-Value for Contact Centers. |
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Oct 19, 2021 |
166 |
| Khoros To Transform Contact Centers for Digital Age. |
|
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Oct 19, 2021 |
162 |
| LiveVox Launches SmartStart Program, Powering Speed-to-Value for Contact Centers. |
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Oct 19, 2021 |
156 |
| Cyara Unveils Real-Time Voice Quality Monitoring and Diagnostics. |
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Oct 19, 2021 |
152 |
| Cyara Unveils Real-Time Voice Quality Monitoring and Diagnostics. |
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Oct 19, 2021 |
161 |
| Cyara Unveils Real-Time Voice Quality Monitoring and Diagnostics. |
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Oct 19, 2021 |
162 |
| ahlibank's call centre advances its banking services under 'Ahli Connect'. |
By: Times News Service |
|
Oct 18, 2021 |
339 |
| Pact inked for integrated cloud contact centre. |
By: Times News Service |
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Oct 16, 2021 |
377 |
| Crestone Services Group Acquires Communications and Utility Services Firm Americom Technology. |
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Oct 12, 2021 |
258 |
| Crestone Services Group Acquires Communications and Utility Services Firm Americom Technology. |
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Oct 12, 2021 |
232 |
| Riled up by robot as freezer broken; VAL'S WEEK The warm and wise words of Mrs Savage (that's Robbie's mum). |
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Oct 9, 2021 |
182 |
| Governor inaugurates PBA joint Call Centre helpline for 'Mera Pakistan Mera Ghar'. |
|
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Oct 6, 2021 |
363 |
| Ufone collaborates with PBA for 'Mera Pakistan, Mera Ghar'. |
|
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Oct 6, 2021 |
330 |
| Gesy call centre has handled over 700,000 queries. |
George Psyllides |
|
Oct 5, 2021 |
252 |
| Cyclone Shaheen: Municipality announces 24|7 call centre in Oman. |
By: Times News Service |
|
Oct 2, 2021 |
163 |
| Cyclone Shaheen: Municipality announces 24|7 call centre. |
By: Times News Service |
|
Oct 2, 2021 |
163 |
| PH Government lauds the Local Contact Center Sector for being a frontliner towards economic recovery. |
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Oct 1, 2021 |
627 |
| CallMiner Combines Conversation Analytics Platform With Microsoft Azure Speech to Text. |
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Sep 30, 2021 |
230 |
| CallMiner Combines Conversation Analytics Platform With Microsoft Azure Speech to Text. |
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Sep 30, 2021 |
217 |
| CallMiner Combines Conversation Analytics Platform With Microsoft Azure Speech to Text. |
|
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Sep 30, 2021 |
229 |
| Ufone, PBA join hand to better serve in 'Mera Pakistan, MeraGhar' initiative. |
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Sep 30, 2021 |
413 |
| Market demand hike to lift PHL BPO firms. |
|
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Sep 29, 2021 |
595 |
| PH contact center sector forecasts strong rebound. |
|
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Sep 28, 2021 |
830 |
| Talkdesk Introduces Business Phone System Natively Built On Cloud Contact Center Platform. |
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Sep 28, 2021 |
197 |
| Talkdesk Introduces Business Phone System Natively Built On Cloud Contact Center Platform. |
|
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Sep 28, 2021 |
184 |
| Talkdesk Introduces Business Phone System Natively Built On Cloud Contact Center Platform. |
|
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Sep 28, 2021 |
198 |
| Fifteen complaints received a day about Gesy doctors. |
George Psyllides |
|
Sep 27, 2021 |
355 |
| Johor cops bust online gambling syndicate, seven arrested during raids. |
|
|
Sep 27, 2021 |
287 |
| Fifteen complaints received a day about Gesy doctors. |
|
|
Sep 27, 2021 |
345 |
| PS72M COVID PASS WASTE; Call centres, print service... then plan is axed. |
EXCLUSIVE BY ANDY BUCKWELL |
|
Sep 26, 2021 |
318 |
| Francophone job centre to help jobseekers. |
|
|
Sep 24, 2021 |
160 |
| Jake Gyllenhaal carries claustrophobic 'The Guilty'. |
Lindsey Bahr AP Film Writer |
Movie review |
Sep 24, 2021 |
700 |
| Student turned sex worker explains what her job is really like; She now earns four times as much, and explains who her clients are, what they want and how she feels. |
By, Estel Farell Roig & Neil Shaw |
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Sep 19, 2021 |
1201 |
| Broke student who works in massage parlour reveals extras that earn her up to £900 a day; Camilla sees up to 11 clients a day and makes anywhere from £40 to £900 a day at the Bristol massage parlour, where she makes as much in a week as she did over a month at her old job. |
By, Estel Farell Roig & Matthew Dresch |
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Sep 19, 2021 |
1102 |
