| Title |
Author |
Type |
Date |
Words |
| Global Cloud-Based Contact Center Market Analysis & Outlook 2019-2025. |
|
|
Aug 12, 2019 |
620 |
| GeoComm Software on Display During Baltimore County, Maryland 9-1-1 Center Tours Taking Place at APCO 2019. |
|
Conference notes |
Aug 11, 2019 |
422 |
| DWP: Universal Credit staff to strike as union claims huge caseloads and stress-related absences; The Public and Commercial Services Union balloted members at one centre last week. |
|
|
Aug 11, 2019 |
399 |
| Consilium Launches Video Customer Experience Solution on Its 12th Anniversary. |
|
|
Aug 10, 2019 |
713 |
| Call centers may not make it to DOF's tax perks list. |
|
|
Aug 9, 2019 |
517 |
| Customer Contact - Telephony Services. |
|
|
Aug 9, 2019 |
199 |
| ASYAD GROUP LAUNCHES 24-HOUR CALL CENTRE DEDICATED FOR PORTS CUSTOMERS. |
|
|
Aug 4, 2019 |
336 |
| Accountant who sent money abroad in fraud case jailed. |
|
|
Aug 3, 2019 |
196 |
| Organised crime gangs renting expensive properties to house modern slavery victims; The organised gangs are also operating illegal call centres. |
|
|
Aug 3, 2019 |
333 |
| Organised crime gangs renting expensive properties to house modern slavery victims; The organised gangs are also operating illegal call centres. |
|
|
Aug 3, 2019 |
333 |
| Kazakhstan : Legal Call Center Opened at the Ministry of Defense. |
|
|
Aug 2, 2019 |
138 |
| Australia : More Funding For Injured Wildlife. |
|
|
Aug 2, 2019 |
289 |
| Accountant who sent money abroad for PPI call centre boss at centre of [pounds sterling]2.3m fraud probe jailed; Mahmood Sadiq Poptani, from Swansea, was jailed after he illegally moved money from the stricken firm. |
|
|
Aug 2, 2019 |
337 |
| Request For Proposal Of Call Center Service Provider For Health Advice Call Center - Arogyavahini. |
|
|
Aug 1, 2019 |
165 |
| Hodusoft Announces Omnichannel Contact Center Software for Healthcare Sector. |
|
|
Jul 31, 2019 |
524 |
| Lamola increases access to justice this Mandela Month. |
|
|
Jul 31, 2019 |
658 |
| What happens next? 3 Steps to contact centre compliance. |
|
|
Jul 31, 2019 |
984 |
| When help is just one phone call away. |
|
|
Jul 31, 2019 |
788 |
| Bee'ah launches residential recycling project in Sharjah. |
|
|
Jul 30, 2019 |
201 |
| The Framework Agreement Aims To Provide A Call Center Solution And Multi-channel Management Tools For The Sites Of The Social Security Family Branch. |
|
|
Jul 30, 2019 |
240 |
| Setting Up Of A 24x7 Control Room And Citizen Call Centre As A Common Help Line For Citizen Centric Services Delivery Wherein All Calls Related To Various Services Being Delivered By Multiple State Departments. |
|
|
Jul 30, 2019 |
118 |
| BANK MUSCAT AUTOMATES PIN CREATION FOR ALL CARDS. |
|
|
Jul 29, 2019 |
440 |
| The World Contact Center Market is growing continuously and expected to grow at a CAGR of 8.54 % from 2019 to 2023. |
|
|
Jul 29, 2019 |
705 |
| The Purpose Of The Framework Agreement Is To Provide A Call Center Solution And Multi-channel Management Tools For The Sites Of The Social Security Family Branch. Reference Number: 03/19. |
|
|
Jul 29, 2019 |
184 |
| Multilingual 911 helpline to provide vital services during Hajj. |
|
|
Jul 28, 2019 |
297 |
| Multilingual 911 helpline to provide vital services during Hajj. |
|
|
Jul 28, 2019 |
297 |
| late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jul 27, 2019 |
553 |
| late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jul 26, 2019 |
279 |
| Global Contact Center Outsourcing Market Report 2019 by Technology, Future Trends, Opportunities, Top Key Players & more. |
|
Report |
Jul 26, 2019 |
421 |
| Call Center Software Market to Eyewitness Massive Growth by key players Nextiva, RingCentral, ChaseData. |
|
|
Jul 26, 2019 |
1007 |
| Replicant launches with USD 7m in new funding and adds veteran CEO. |
|
|
Jul 26, 2019 |
247 |
| 8x8 Express offers emerging businesses a complete phone system. |
|
|
Jul 26, 2019 |
212 |
| Replicant launches with USD 7m in new funding and adds veteran CEO. |
|
|
Jul 26, 2019 |
231 |
| 8x8 Express offers emerging businesses a complete phone system. |
|
|
Jul 26, 2019 |
199 |
| PPI call centre boss and his accountant jailed in £2.3m tax probe. |
|
|
Jul 26, 2019 |
691 |
| Replicant launches with USD 7m in new funding and adds veteran CEO. |
|
|
Jul 26, 2019 |
247 |
| 8x8 Express offers emerging businesses a complete phone system. |
|
|
Jul 26, 2019 |
212 |
| Ocado to create 300 jobs with move to former Vaux site in Sunderland; Online grocery firm is the first to take room at the Beam, the first first building on the former brewery site. |
|
|
Jul 26, 2019 |
510 |
| 80,000 jobs expected from call contact center industry. |
|
|
Jul 26, 2019 |
517 |
| Mum spared jail over PS47,000 bank fraud; call centre worker passed security codes to crooks. |
|
|
Jul 25, 2019 |
646 |
| late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jul 25, 2019 |
276 |
| 5 Point Plan for Super-Connected CX. |
|
|
Jul 25, 2019 |
962 |
| British Council Regional Contact Centre Space Tender, Egypt. |
|
|
Jul 25, 2019 |
242 |
| late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jul 24, 2019 |
256 |
| late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jul 24, 2019 |
276 |
| late breaksGREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jul 24, 2019 |
276 |
| late breaksGREAT DEALS ON LAST-MINUTE HOLIDAYS; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jul 24, 2019 |
276 |
| late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jul 24, 2019 |
276 |
| Religious Ministry establishes Call Centre for registering pilgrims' complaints. |
|
|
Jul 24, 2019 |
167 |
| late breaksGREAT DEALS ON LAST-MINUTE HOLIDAYS; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jul 24, 2019 |
274 |
| Ip Voice Convergence Update. |
|
|
Jul 24, 2019 |
214 |
| Provision Of Call Centre. |
|
|
Jul 23, 2019 |
167 |
| Resourcing For Contact Centre Operations. |
|
|
Jul 22, 2019 |
208 |
| Handling Telephone Customer Contact In An External Call Center And Training New Employees For The Internal Call Center. |
|
|
Jul 22, 2019 |
111 |
| United States : Gant Travel Improves Contact Center Performance with NICE inContact CXone. |
|
|
Jul 22, 2019 |
481 |
| Police install modern surveillance system to eradicate crime. |
|
|
Jul 22, 2019 |
235 |
| Readers complaint: Ineffective direct debit. |
|
|
Jul 21, 2019 |
653 |
| United States : 8x8 Acquires Wavecell, Entering Global Communications Platform-as-a-service (Cpaas) Market and Adding to Industry-leading Cloud Communications Platform. |
|
|
Jul 20, 2019 |
856 |
| United States : Gant Travel Improves Contact Center Performance With Nice Incontact Cxone. |
|
|
Jul 20, 2019 |
481 |
| Selection And Contracting Of Outsourced Reception Services And Information Call Center. |
|
|
Jul 19, 2019 |
111 |
| Product Support For Call Center Call Centers And Call Distribution Systems And Use Of Voice Recording System With Product Support. |
|
|
Jul 18, 2019 |
154 |
| Australia : Funding boost for RSPCA and 1300 ANIMAL. |
|
|
Jul 18, 2019 |
499 |
| Outsourcing Service Of A Call Center And Telephone Support To Users And It Support Near The Cci Paris le-de-france. |
|
|
Jul 17, 2019 |
134 |
| Selection Of Agency For Operating Call Centre For First Emergency Response System For Road Traffic Accidents. |
|
|
Jul 16, 2019 |
160 |
| Five9 to use Microsoft teams. |
|
|
Jul 16, 2019 |
300 |
| Five9 to use Microsoft teams. |
|
|
Jul 16, 2019 |
291 |
| Five9 to use Microsoft teams. |
|
|
Jul 16, 2019 |
300 |
| Services Of Information And Attention To The Clients Of Ibermutua, Mutua Collaborator With The Social Security Number 274, By Means Of Centralized Telephone Support (contact Center). |
|
|
Jul 15, 2019 |
151 |
| Outsourcing Service Of A Call Center And Telephone Helpline For Users And Local It Support For The Cic Paris Ile-de-france Reference Number: 2019-da-051. |
|
|
Jul 15, 2019 |
134 |
| Yandex, Uber JV to buy Vezet group call centers in Russia. |
|
|
Jul 15, 2019 |
248 |
| Cops failed to act over suicide son. |
|
|
Jul 14, 2019 |
179 |
| United States : Aspect Software Announces Aspect Via Workforce Management for Microsoft Azure. |
|
|
Jul 13, 2019 |
500 |
| First-line Customer Contact Center Services. |
|
|
Jul 13, 2019 |
165 |
| Federal Ombudsman visits CPLC-Central Reporting Cell. |
|
|
Jul 12, 2019 |
217 |
| Azerbaijan : The first deputy minister's appointment in Goygol was scheduled for July 18. |
|
|
Jul 12, 2019 |
127 |
| Ukraine : Visa Application Centre for visas to Ukraine officially launched in the State of Qatar. |
|
|
Jul 12, 2019 |
106 |
| Provision Of Telephony And Contact Centre System Replacement. |
|
|
Jul 11, 2019 |
174 |
| United Arab Emirates : Call Centre receives around 970 thousand calls in the first half of 2019. |
|
|
Jul 11, 2019 |
278 |
| Global manufacturer transforms customer experience with NICE inContact CXone. |
|
|
Jul 11, 2019 |
382 |
| Global manufacturer transforms customer experience with NICE inContact CXone. |
|
|
Jul 11, 2019 |
369 |
| Global manufacturer transforms customer experience with NICE inContact CXone. |
|
|
Jul 11, 2019 |
382 |
| Online casinos to overtake call centers in Manila. |
|
|
Jul 11, 2019 |
275 |
| Online casinos to top call centers as space users. |
|
|
Jul 11, 2019 |
192 |
| Traffic authority launches unified training system. |
|
|
Jul 10, 2019 |
888 |
| United Arab Emirates : Dubai Taxi returns 70% of lost items during first half of 2019. |
|
|
Jul 9, 2019 |
259 |
| Telephony And Contact Centre System Replacement. |
|
|
Jul 9, 2019 |
122 |
| NICE inContact announces outcome-oriented innovations for customer services. |
|
|
Jul 9, 2019 |
295 |
| NICE inContact announces outcome-oriented innovations for customer services. |
|
|
Jul 9, 2019 |
283 |
| NICE inContact announces outcome-oriented innovations for customer services. |
|
|
Jul 9, 2019 |
295 |
| Equiant Relocates to Chandler, Arizona. |
|
|
Jul 9, 2019 |
561 |
| Telephony Services And Contact Center Solutions. |
|
|
Jul 8, 2019 |
190 |
| This is why AI has a gender problem. |
Fung, Pascale |
Report |
Jul 7, 2019 |
2323 |
| Charge For The Management Of Call Center Services Of The Health Service Of Illes Balears. |
|
|
Jul 7, 2019 |
125 |
| Train assaults in Scotland shunted south of the border; Call handlers fail to understand Scottish accents, say critics. |
|
|
Jul 7, 2019 |
562 |
| Dubai Taxi returns 70% of lost items. |
|
|
Jul 7, 2019 |
315 |
| San Juan cop relieved for verbally abusing a call center agent in a viral video. |
|
|
Jul 7, 2019 |
433 |
| The full story of Howl; Howl organiser and standup comedian Lorna Prichard explained how she became a comedian, and how Howl came about. |
|
|
Jul 6, 2019 |
970 |
| 150 AXED AT BANK'S SCOTS CALL CENTRE; Digital world blamed as voluntary terms offered. |
|
|
Jul 6, 2019 |
232 |
| Licenses, Equipment And Software Packages For Call Center Expansion. |
|
|
Jul 6, 2019 |
156 |
| United States : NICE inContact Announces New Outcome-Oriented Innovations for Customer Services. |
|
|
Jul 6, 2019 |
605 |
| European Open Call Tender Issued Pursuant To Legislative Decree 50/2016 For The Award Of The Contact Center Service And On-site Support For Digital Health Services. Cig 79620202c2. |
|
|
Jul 5, 2019 |
152 |
| Awarding Of The Service Of Preparation And Maintenance Of The Call Center Multi-channel Contact System 1515 Toll-free Environmental Emergency Number Of The Forestry Corps And Va Of Sardinia. |
|
|
Jul 5, 2019 |
228 |
| Equipment For Information And Call Center In User Service In The Building "beomedicina",. |
|
|
Jul 5, 2019 |
237 |
| Hotline Agreement (france-villeneuve-d~ascq: Call Centre). |
|
|
Jul 5, 2019 |
144 |
| Call Center Service (italy-milan: Ip Telephone Services). |
|
|
Jul 4, 2019 |
170 |
| Providing 13 Nos. Call Centre Agents To The Computer Based Power Failure Redressal Centre Established At Erode For A Period Of One Year. |
|
|
Jul 4, 2019 |
153 |
| Providing Consultancy Services To The Lodz Voivodship Office In Ldz For Servicing The Hotline And The Call Center. |
|
|
Jul 4, 2019 |
208 |
| Qatar : Vodafone Qatar Inaugurates Its New Modern Call Centre. |
|
|
Jul 4, 2019 |
256 |
| Azerbaijan : 830 appeals have been received by the Call Center of the Ministry of Energy for 6 months of this year. |
|
|
Jul 4, 2019 |
195 |
| Provision Of Call Center Services. |
|
|
Jul 3, 2019 |
338 |
| Setting Up Of Project Management Unit (pmu) Forimplementation Of A Dashboard And Setting Up Of A Call Center For Rd Panchayat. |
|
|
Jul 3, 2019 |
131 |
| Enhanced Call Center System. |
|
|
Jul 3, 2019 |
471 |
| 8X8 DEPLOYS SERVICE MANAGEMENT FOR CONTACT CENTERS. |
|
|
Jul 1, 2019 |
295 |
| Request For Proposal Of Call Center Service Provider For Health Advice Call Center - Arogyavahini. |
|
|
Jul 1, 2019 |
160 |
| Supply Of Call And Contact Center Management Platform In On-premises Mode Including Software Licenses, Training, Maintenance, Assistance And Optional Services For Software Development Consumption. |
|
|
Jul 1, 2019 |
105 |
| Lithuanian National E. Health Contact Center And Cross-border Service Information System (lnkc Is) Creation, Testing And Deployment Services. |
|
|
Jul 1, 2019 |
153 |
| United States : New Avaya Research Finds 94 Percent of Business and IT Decision Makers Recognize AI Can Transform the Performance of their Contact Center. |
|
|
Jul 1, 2019 |
604 |
| New Workforce Management Transfers Power to Agents: With flex staffing, agents can self-serve their way to a better work-life balance. |
Fluss, Donna |
|
Jul 1, 2019 |
1361 |
| From Automation to Transformation: Making the Transition to AI. |
|
|
Jul 1, 2019 |
598 |
| Building Better Service Beyond Voice: Artificial intelligence is making it possible to personalize customer care. |
Del Rowe, Sam |
|
Jul 1, 2019 |
1775 |
| EXPOSE FRAUDSTERS OR BE EXPOSED. |
|
|
Jul 1, 2019 |
1538 |
| Vodafone Qatar inaugurates call centre. |
|
|
Jul 1, 2019 |
254 |
| Vodafone Qatar inaugurates new modern call centre in Al Sadd. |
|
|
Jul 1, 2019 |
241 |
| BI nabs 97 Chinese, 8 other foreigners in Binan call center raid; 1 minor rescued. |
|
|
Jun 29, 2019 |
450 |
| United States : VAs Veterans Crisis Line setting gold standard in call-response rate. |
|
|
Jun 27, 2019 |
299 |
| United States : Brown Joins Ohio Worker as he Reintroduces Bill to Keep Call Center Jobs in the U.S. |
|
|
Jun 27, 2019 |
494 |
| Deployment And Operation Of A Call Center For Transport In Brittany. |
|
|
Jun 27, 2019 |
129 |
| India : Agriculture related information including Weather conditions are provided to the farmers through Kisan Call Centres in 22 local languages. |
|
|
Jun 26, 2019 |
425 |
| Service For Processing Incoming Calls (call Center) In The Framework Of The Census Of The Population Of The Republic Of Belarus In 2019. |
|
|
Jun 26, 2019 |
110 |
| Purchase Of Services For Technical Support Of The Software Of The Contact Center Of The Belarusian Railway. |
|
|
Jun 26, 2019 |
112 |
| PIA reschedules departure, arrival of its flights from Sialkot Airport. |
|
|
Jun 25, 2019 |
230 |
| India : Call Centre Inaugurated in Mumbai DGFT. |
|
|
Jun 25, 2019 |
180 |
| Facilities Civil Call Center Interior Facilities Construction. |
|
|
Jun 24, 2019 |
122 |
| Misc. R And M Work In One Room Of Xen (cd) And Xen (dd) For Accommodation Of Call Centre. |
|
|
Jun 23, 2019 |
160 |
| 3 call center workers die in Camiguin van crash. |
|
|
Jun 23, 2019 |
422 |
| late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jun 22, 2019 |
277 |
| late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jun 21, 2019 |
277 |
| SLACC assisted 28,620 callers seeking legal aid. |
|
|
Jun 21, 2019 |
148 |
| Call Center Studio Launches Global Partner Program. |
|
|
Jun 21, 2019 |
292 |
| Analysis, Performance And Bi In Contact Centre. |
|
|
Jun 21, 2019 |
179 |
| Appointment Of It Managed Services Partner Across Data Center Infrastructure, Application And Production Support, Administrations, Database Support & Administration, Network Support, Security Support, End User Support, Call Center It Infra Support, Centra. |
|
|
Jun 20, 2019 |
101 |
| late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jun 20, 2019 |
277 |
| Hodusoft Added New Features of Video Calls and Chats in Its Omnichannel Contact Center Software. |
|
|
Jun 20, 2019 |
523 |
| SLACC received 28620 calls for legal assistance: Wahab. |
|
|
Jun 19, 2019 |
490 |
| late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jun 19, 2019 |
274 |
| SLACC received 28620 calls seeking legal assistance throughout Pakistan: Murtaza Wahab. |
|
|
Jun 19, 2019 |
475 |
| late breaksGREAT DEALS ON LAST-MINUTE HOLIDAYS; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jun 19, 2019 |
277 |
| late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jun 19, 2019 |
274 |
| SLACC doing exemplary work, says Wahab. |
|
|
Jun 19, 2019 |
477 |
| Murtaza Wahab visits Sindh Legal Advisory Call Center. |
|
|
Jun 19, 2019 |
439 |
| late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jun 19, 2019 |
277 |
| late breaksGREAT DEALS ON LAST-MINUTE HOLIDAYS; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jun 19, 2019 |
279 |
| late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jun 19, 2019 |
277 |
| late breaks; GREAT DEALS ON LAST-MINUTE HOLIDAYS. |
|
|
Jun 19, 2019 |
277 |
| United States : Manchin Introduces Bill to Protect American Call Center Jobs. |
|
|
Jun 18, 2019 |
329 |
| Dubai RTA Call Centre wins lifestyle, transport awards. |
|
|
Jun 17, 2019 |
278 |
| A survivor's story Tonsil cancer diagnosis leaves patient with powerful voice to help others Survivor: Wheaton mom reaches out to patients with similar struggles. |
|
|
Jun 17, 2019 |
555 |
| A survivor's story Tonsil cancer diagnosis leaves patient with powerful voice to help others. |
|
|
Jun 17, 2019 |
557 |
| RTA wins best call centre awards. |
|
|
Jun 16, 2019 |
175 |
| Support North Dakotas Medicaid Members And Providers By Answering Their Questions About Medicaid Claims Payment, Claims Submission, And Prior Authorization. |
|
|
Jun 15, 2019 |
244 |
| NENA: The 9-1-1 Association Develops New Database Tool to Help 9-1-1 Centers Save Lives in Partnership with GeoComm, Esri, and Uber. |
|
|
Jun 14, 2019 |
735 |
| ROUNDUP: News in and around Metro Manila (June 14, 2019). |
|
|
Jun 14, 2019 |
1544 |
| United States : Nice Incontact Cxone Takes Gold in Contact Center World Awards for Best Technology Innovation. |
|
|
Jun 14, 2019 |
482 |
| United States : Casey Introduces Bill to Keep Call Center Jobs in the U.S. |
|
|
Jun 14, 2019 |
335 |
| Australia : New provider for the National Relay Service. |
|
|
Jun 14, 2019 |
253 |
| Call Center Management, User Support And It Operations. |
|
|
Jun 14, 2019 |
110 |
| Rosemont reluctantly agrees to consolidate 911 dispatch center. |
|
|
Jun 13, 2019 |
485 |
| Hodusoft Adds Contact Center Features to Its Enterprise Communications Solution. |
|
|
Jun 12, 2019 |
467 |
| Telephone Service And Information ("call Center") Of The Treasury Securities. |
|
|
Jun 12, 2019 |
122 |
| More than 500 calls to the cops. |
|
|
Jun 11, 2019 |
124 |
| Bank Muscat Call Centre Wins Prestigious Middle East Call Centre Award. |
|
|
Jun 11, 2019 |
420 |
| Service And Telephone Information (call Center) Of The Treasury Securities. |
|
|
Jun 10, 2019 |
120 |
| Police file appeal against release of gangrape suspects on bail. |
|
|
Jun 8, 2019 |
493 |
| United States : FDA announces Project Facilitate to assist physicians seeking access to unapproved therapies for patients with cancer. |
|
|
Jun 7, 2019 |
896 |
| Minister to examine buy-out of call centre; TALK TALK. |
|
|
Jun 6, 2019 |
193 |
| Merger for Wren to be Effective.. dublin chamber news. |
|
|
Jun 6, 2019 |
152 |
| AVOXI announces expansion to phone number coverage area. |
|
|
Jun 5, 2019 |
214 |
| AVOXI announces expansion to phone number coverage area. |
|
|
Jun 5, 2019 |
202 |
| AVOXI announces expansion to phone number coverage area. |
|
|
Jun 5, 2019 |
214 |
| 68,893 local, overseas jobs available at Independence Day job fair. |
|
|
Jun 5, 2019 |
430 |
| Sidra raises poison awareness via art competition for school students. |
|
|
Jun 3, 2019 |
330 |
| DOLE to stage 21 job fairs nationwide on June 12. |
|
|
Jun 3, 2019 |
380 |
| AI Driving Growth, Efficiencies in Contact Centers, NICE Speakers Affirm: NICE proves it's all-in with artificial intelligence at its annual users' conference. |
Britt, Phillip |
Conference news |
Jun 1, 2019 |
772 |
| How to Empower Agents to Become SUPERS AGENTS: With artificial intelligence handling simple tasks, agents need to develop new skills to meet customer expectations. |
Del Rowe, Sam |
|
Jun 1, 2019 |
2093 |
| Vertafore Ensures Great CX with NewVoiceMedia: The insurance software company has raised CSAT scores, reduced hold times, and increased chat interactions. |
Del Rowe, Sam |
|
Jun 1, 2019 |
638 |
| 8x8 Contact Center solution adoption accelerating. |
|
|
May 30, 2019 |
208 |
| 8x8 Contact Center solution adoption accelerating. |
|
|
May 30, 2019 |
198 |
| 8x8 Contact Center solution adoption accelerating. |
|
|
May 30, 2019 |
208 |
| Scw - Care Navigation Service Telephony System. |
|
|
May 30, 2019 |
203 |
| Avaya expands relationship with Collab9. |
|
|
May 28, 2019 |
419 |
| Avaya expands relationship with Collab9. |
|
|
May 28, 2019 |
410 |
| Avaya expands relationship with Collab9. |
|
|
May 28, 2019 |
419 |
| Realization Of The Missions Of The It Contact Center Of The Lyon Mtropole (helpdesk). |
|
|
May 28, 2019 |
245 |
| Realization Of The Missions Of The It Contact Center Of The Lyon Mtropole (helpdesk). |
|
|
May 27, 2019 |
231 |
| Philip Morris Makes a Call Center in Bulgaria and Opens 100 Jobs. |
|
|
May 26, 2019 |
178 |
| OSCE Office to assist in creation of call center in Prosecutor General's Office. |
|
|
May 24, 2019 |
182 |
| CCU marks 14th anniversary for Contact Center. |
|
|
May 23, 2019 |
597 |
| CCU marks Contact Center's 14th anniversary. |
|
|
May 23, 2019 |
251 |
| Talented artist took his own life after death of brother and father; Kirk Jones, 44, had also been left traumatised when he tried to free a man trapped from a burning car in 2001, an inquest heard. |
|
|
May 23, 2019 |
796 |
| Contact centre package scare; false-alarm evacuation sees staff wait outside for hours. |
|
|
May 23, 2019 |
331 |
| Guwahati: CID busts illegal call centre, 37 arrested. |
|
|
May 22, 2019 |
206 |
| 8x8 introduces service management for contact centers. |
|
|
May 22, 2019 |
280 |
| 8x8 introduces service management for contact centers. |
|
|
May 22, 2019 |
269 |
| 8x8 introduces service management for contact centers. |
|
|
May 22, 2019 |
280 |
| CCU Celebrates 14th Anniversary of Contact Center. |
|
|
May 22, 2019 |
614 |
| United States : Klobuchar, Cortez Masto Introduce Legislation to Accelerate Deployment of Next Generation 9-1-1 Systems; House Companion Bill Included in Energy and Commerce Infrastructure Package. |
|
|
May 22, 2019 |
461 |
| Call Center Framework Agreement. |
|
|
May 21, 2019 |
139 |
| Health care administrator opens call center in Boise. |
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May 21, 2019 |
497 |
| THE AGE OF ARTIFICIAL INTELLIGENCE IS HERE. |
Behreandt, Dennis |
Cover story |
May 20, 2019 |
7069 |
| Dubai RTA launches 24/7 smart service centre. |
|
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May 19, 2019 |
581 |
| United Arab Emirates : Al Tayer launches I-Counter to serve customers 24/7. |
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May 18, 2019 |
693 |
| DPDC call centre to ease customer service. |
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May 17, 2019 |
145 |
| United States : Eshoo, Shimkus Introduce Bipartisan Legislation To Fund And Improve 9-1-1 Systems. |
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May 16, 2019 |
399 |
| Introduce A Customer Contact Centre To Facilitate Its Customer First Programme. |
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May 16, 2019 |
127 |
| Acquisition, Delivery And Installation Of Office Furniture With Acoustic Screens At The Call Center Of The National Agency For Secured Securities In Charleville-mzires. |
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May 15, 2019 |
143 |
| HCC announces cancer screening suites working hours for Ramadan period. |
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May 13, 2019 |
353 |
| Dubai taxi booking mobile app S'hail down. |
|
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May 13, 2019 |
288 |
| New Zealand : Access Community Health suspend lowest paid workers as industrial action begins. |
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May 13, 2019 |
179 |
| PHCC announces working hours at screening facilities. |
|
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May 12, 2019 |
297 |
| Set Up Of A Call Center In Dg Regideso Pourl'opration Branch Ements Social. |
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May 11, 2019 |
110 |
| Discover Financial to fill 160 positions at West Valley call centre. |
|
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May 10, 2019 |
261 |
| Discover Financial to fill 160 positions at West Valley call centre. |
|
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May 10, 2019 |
259 |
| PSE&G unveils 24/7 customer call center in Newark. |
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May 8, 2019 |
195 |
| National Bank of Oman Hosts Oman Contact Centers Forum. |
|
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May 7, 2019 |
268 |
| vCloudx Enters Into a Strategic Partnership with Vion Consulting to Offer an Advanced Contact Center Platform. |
|
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May 7, 2019 |
542 |
| Texas Revamps Insurance Licensing Process, Call Center Response in Modernization Effort. |
|
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May 6, 2019 |
996 |
| US Consul General inaugurates Sahulat Centre in Muzaffargarh. |
|
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May 4, 2019 |
210 |
| Dubai Police to award firms for best customer service practices. |
|
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May 4, 2019 |
328 |
| Tablets rip-off is a bitter pill to swallow; Firm charges vast sums after cold calling vulnerable people. |
|
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May 2, 2019 |
594 |
| Sovcombank invests in artificial intelligence with 25% acquisition of ATS. |
|
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May 2, 2019 |
167 |
| Sovcombank invests in artificial intelligence with 25% acquisition of ATS. |
|
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May 2, 2019 |
165 |
| Scammers flog health supplements with a mark up of almost 700%; Cold callers targeting elderly woman and claiming to be health professionals. |
|
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May 2, 2019 |
629 |
| Azerbaijan : The minister will meet with citizens in Aghsu, the first deputy minister. |
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May 2, 2019 |
238 |
| Provision For Establishing Call Center Of Bangalore Metropolitan Transport Corporation. |
|
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May 2, 2019 |
111 |
| INFERENCE EXTENDS SUPPORT FOR GOOGLE CCAI. |
|
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May 1, 2019 |
697 |
| MITEL ENHANCES CONTACT CENTERS WITH CCAAS SOLUTION. |
|
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May 1, 2019 |
361 |
| Use of AI in Customer Service Doubled in 2018: Research finds massive growth in the number of companies using artificial intelligence to assist customers and contact center agents. |
Klie, Leonard |
|
May 1, 2019 |
751 |
| Providing Contact Center Functionality To The General Directorate Of Public Finance (dgfip). |
|
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Apr 30, 2019 |
360 |
| 249Labs Releases Talking Folio, a Voice Assistant Solution That Creates Interactive Communications for Customers Using Alexa and Google Home. |
|
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Apr 29, 2019 |
227 |
| Contract For Call Center At New Delhi. |
|
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Apr 28, 2019 |
117 |
| Contract For Call Center At New Delhi. |
|
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Apr 27, 2019 |
110 |
| QUARTER OF NHS CALLS END AT A&E; Big rise in number of hospital referrals from 111 line. |
|
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Apr 27, 2019 |
377 |
| Quarter of calls end up at A&E; NEWS BRIEFING. |
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Apr 27, 2019 |
260 |
| QUARTER OF NHS CALLS END AT A&E; Big rise in number of hospital referrals from 111 line. |
|
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Apr 27, 2019 |
439 |
| Provision Of Contact Center Functionalities To The General Directorate Of Public Finance (dgfip) Reference Number: Dgfip-dgssi-1800044. |
|
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Apr 27, 2019 |
135 |
| Up to 250 jobs at Cardiff call centre face axe. |
|
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Apr 26, 2019 |
462 |
| Over 200 call centre workers face redundancy. |
|
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Apr 26, 2019 |
459 |
| Memorizing disasters. |
|
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Apr 26, 2019 |
931 |
| Adnic customer service gets top recognition. |
|
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Apr 25, 2019 |
240 |
| India Call Center Market 2018 Emerging Trends, Technological Breakthroughs, Outlook & Forecast to 20. |
|
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Apr 25, 2019 |
734 |
| Ooredoo Wins Best Large Call Centre Middle East. |
|
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Apr 24, 2019 |
212 |
| West Shore Home staffing up to meet growing demands. |
|
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Apr 24, 2019 |
653 |
| ADNIC Customer Service Excellence Recognised With Call Center of the Year Award. |
|
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Apr 22, 2019 |
272 |
| Continuum Global Solutions expands call center operations with acquisition of King TeleServices. |
|
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Apr 22, 2019 |
230 |
| Continuum Global Solutions expands call center operations with acquisition of King TeleServices. |
|
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Apr 22, 2019 |
228 |
| Establishing And Operating A Telephone Solution For A Call Center. |
|
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Apr 21, 2019 |
155 |
| Revealed: The [pounds sterling]5,000 vodka-fuelled nights out and luxury cars of the Wolves of Wind Street fraudsters; The fraudsters kept a fridge for their bodybuilding drugs in their office and would spent [pounds sterling]5,000 or more on a night out drinking Grey Goose Vodka. |
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Apr 21, 2019 |
1561 |
| Indian citizen sentenced in US for call centre-linked fraud. |
|
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Apr 19, 2019 |
256 |
| Nextgen Contact Centre. |
|
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Apr 18, 2019 |
116 |
| CallVista's impending closing means 75 more jobs lost in Henrietta. |
|
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Apr 18, 2019 |
212 |
| Hodusoft Announce Omnichannel Contact Center Software for Financial Industries. |
|
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Apr 17, 2019 |
485 |
| Continuum Global Solutions Acquires King TeleServices to Expand Call Centre Operations. |
|
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Apr 17, 2019 |
233 |
| Continuum Global Solutions Acquires King TeleServices to Expand Call Centre Operations. |
|
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Apr 17, 2019 |
236 |
| Appointment Of A Service Provider For Providing Marketing And Sales Contact Centre Services For Air India Limed. |
|
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Apr 17, 2019 |
165 |
| Purchase Of Call Center Service For Agencies Of The Ministry Of Social Affairs. |
|
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Apr 16, 2019 |
430 |
| Establishment Of Call Center And Deployment Of Call Center Executives For Online Facilitation System For Students Ofss Application. |
|
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Apr 16, 2019 |
114 |
| COP CALL HANDLERS PAY CUT WARNING. |
|
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Apr 15, 2019 |
235 |
| A snout in the trough; VOICE OF THE. |
|
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Apr 13, 2019 |
145 |
| Digital Technology Award. |
|
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Apr 12, 2019 |
1230 |
| Digital Technology Award. |
|
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Apr 12, 2019 |
1231 |
| Moldova Republic of : The second headquarters for the 112 Call Center will be ready by the end of 2019. |
|
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Apr 11, 2019 |
303 |
| Azerbaijan : In the first quarter of this year, 548 appeals were received by the Call Center of the Ministry of Energy. |
|
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Apr 11, 2019 |
182 |
| Feds charge 24 in billion-dollar Medicare scam. |
|
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Apr 10, 2019 |
488 |
| Feds break up $1.2B Medicare orthopedic brace scam. |
|
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Apr 9, 2019 |
679 |
| Launch of call centre for presidential and legislative elections 2019 announced. |
|
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Apr 9, 2019 |
233 |
| The Purpose Of The Contract Is To Set Up A Call Center In Charge Of Registering Transport-on-demand (tad) Reservations For Tisso Customers. |
|
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Apr 9, 2019 |
177 |
| Establishment Of Call Center And Deployment Of Call Center Executives For Online Facilitation System For Students Ofss Application. |
|
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Apr 9, 2019 |
112 |
| The Purpose Of The Contract Is To Set Up A Call Center In Charge Of Registering Tandu Transport Bookings For Tisso Customers. Reference Number: 19-025. |
|
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Apr 8, 2019 |
164 |
| Rfp For Selection Of Agency To Operate Inbound Outbound Swavalamban Call Center. |
|
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Apr 8, 2019 |
202 |
| International Gsm Services For Norka Global Contact Centre. |
|
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Apr 8, 2019 |
147 |
| Loway Switzerland Announces the Release of QueueMetrics Call Center Suite Version 19.04. |
|
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Apr 7, 2019 |
362 |
| Provision Of Patient Telephone Services Through The Operation Of A Contact Center (cc) Platform For Ioba, A University Institute For Applied Ophthalmobiology. |
|
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Apr 6, 2019 |
130 |
| Govt to promote e-governance: chief secretary. |
|
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Apr 5, 2019 |
212 |
| In Modernization Effort, Texas Revamps Insurance Licensing, Call Center Response. |
Jones, Stephanie K. |
|
Apr 5, 2019 |
774 |
| Purchase Of Call Center Service For Agencies Of The Ministry Of Social Affairs. |
|
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Apr 5, 2019 |
428 |
| FEARS FOR 285 CENTRICA JOBS; Scots call centre set to be axed. |
|
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Apr 4, 2019 |
361 |
| New CAI Defiance Headquarters to Break Ground in Spring. |
|
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Apr 4, 2019 |
404 |
| Manning, Operation And Maintenance Of The Customer Relation Management Cell (crmc) Call Centre For Hmwssb For A Period Of 02 Years Including All Taxes, Duties Etc. Complete As Directed By The Hmwssb O. |
|
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Apr 4, 2019 |
184 |
| Provision Of Call Center Services (inbound Calls). |
|
|
Apr 3, 2019 |
246 |
| SoliCall Launches Noise Firewall on the Genesys AppFoundry. |
|
|
Apr 3, 2019 |
450 |
| Sharpen Technologies to re-define contact center performance metrics. |
|
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Apr 2, 2019 |
205 |
| Sharpen Technologies to re-define contact center performance metrics. |
|
|
Apr 2, 2019 |
193 |
| Sharpen Technologies to re-define contact center performance metrics. |
|
|
Apr 2, 2019 |
205 |
| Tender For Implementation Of Call Centre For Bpsm. |
|
|
Apr 2, 2019 |
111 |
| Tender For Implementation Of Call Centre For Bpsm. |
|
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Apr 1, 2019 |
109 |
| NICE LAUNCHES IVR OPTIMIZATION WITH AI. |
|
|
Apr 1, 2019 |
605 |
| Barclays ends call centre operations in Maine, USA. |
|
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Apr 1, 2019 |
127 |
| Barclays ends call centre operations in Maine, USA. |
|
|
Apr 1, 2019 |
125 |
| RISING STARS. |
|
|
Apr 1, 2019 |
2377 |
| Workforce Optimization Ushers in the Real-Time Contact Center: AI, automation, and analytics are leading to an era of self-service and sophisticated agents. |
Fluss, Donna |
|
Apr 1, 2019 |
1439 |
