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Title Author Type Date Words
Tehran International Book Fair fetches $7.1m. May 23, 2022 204
'People die outside': Scores refuse to leave Ukrainian metro. May 21, 2022 670
International cybercrime conference discusses 'call centre' scams. May 20, 2022 174
BIR inspects call centers' compliance with return-to-onsite work order. May 18, 2022 421
Vergent LMS New Communications Capability Powered by TCN. May 17, 2022 270
Vergent LMS New Communications Capability Powered by TCN. May 17, 2022 268
Sparkhound Provides Support to Clients 24/7 with 8x8 Contact Center. May 17, 2022 300
Sparkhound Provides Support to Clients 24/7 with 8x8 Contact Center. May 17, 2022 288
Sparkhound Provides Support to Clients 24/7 with 8x8 Contact Center. May 17, 2022 299
LiveVox Study: Contact Centers Increase Adoption of AI, But Struggle to Capture ROI. May 16, 2022 220
LiveVox Study: Contact Centers Increase Adoption of AI, But Struggle to Capture ROI. May 16, 2022 221
LiveVox Study: Contact Centers Increase Adoption of AI, But Struggle to Capture ROI. May 16, 2022 206
Nev Wilshire to be honoured at Swansea stadium as host of TV stars turn out for match; A number of former Swans stars and other celebrities are set to line up in memory of the much-loved businessman and reality TV star. By, Tom Coleman May 16, 2022 414
New building of PBM Head Office Call Center inaugurated. May 14, 2022 215
New building of PBM Head Office Call Center inaugurated. May 13, 2022 217
AT&T launches nationwide location-based routing with Intrado. May 10, 2022 189
Sabah party presses state govt for own emergency call centre after man dies due to late ambulance despatch. May 7, 2022 893
Balancing contact centre customer wait time and agent staffing: there's a bot for that. May 4, 2022 217
Pindrop, Google Cloud to Transform Contact Center Security with AI. May 4, 2022 155
Pindrop, Google Cloud to Transform Contact Center Security with AI. May 4, 2022 156
US IT firm eyes high-value BPO in PH -- Lopez. May 2, 2022 558
NICE CXone Digitizes Contact Center Operations for Australia Bank. May 2, 2022 219
NICE CXone Digitizes Contact Center Operations for Australia Bank. May 2, 2022 230
NICE CXone Digitizes Contact Center Operations for Australia Bank. May 2, 2022 229
Discrete Event Simulation Model Performed with Data Analytcs for a Call Center Optmization. Serper, Nisan Guniz; Sen, Elif; Uslu, Banu Calis Report May 1, 2022 7531
Dealers who ran 'drug call centre' found with stun gun; Natasha Hanson and Khristopher Burton supplied Class A drugs from Merseyside to Shrewsbury. By, Lynda Roughly Apr 30, 2022 623
Khoros Reveals How to Best Retain Contact Center Agents. Apr 28, 2022 236
Khoros Reveals How to Best Retain Contact Center Agents. Apr 28, 2022 235
Khoros Reveals How to Best Retain Contact Center Agents. Apr 28, 2022 225
Dialpad Expands Contact Center and Communications Industry. Apr 26, 2022 245
Dialpad Expands Contact Center and Communications Industry. Apr 26, 2022 237
Dialpad Expands Contact Center and Communications Industry. Apr 26, 2022 246
State pensioners underpaid by £1billion being 'cut off' by DWP call centre staff; The DWP estimates it has underpaid 134,000 pensioners, mostly women, over £1billion of their state pension entitlement, with some errors dating as far back as 1985 -but some are struggling to get that money back. By, Emma Munbodh Apr 26, 2022 920
Scammers beware we are closing in on you. Apr 25, 2022 336
Royal Family: The Queen gets 7,000 phone calls a week and needs her own call centre where staff earn £23,000 a year; The Queen receives an ungodly amount of calls on a weekly basis. By, Rafi Mauro-Benady Apr 24, 2022 347
Contact Center Philippines and AI. Apr 23, 2022 1054
Five9, Deloitte Canada To Deliver Cloud-Based Contact Center Solutions to Canadian Market. Apr 21, 2022 230
Five9, Deloitte Canada To Deliver Cloud-Based Contact Center Solutions to Canadian Market. Apr 21, 2022 216
Five9, Deloitte Canada To Deliver Cloud-Based Contact Center Solutions to Canadian Market. Apr 21, 2022 229
Kenya Prisons refutes 'Kamiti Call Center' story. Apr 20, 2022 551
3 AVLC Policemen Held For Kidnapping Businessman. Apr 18, 2022 385
Another 68 Thais freed from online scam gangs in Cambodia as police crackdown intensifies. Apr 17, 2022 280
Three AVLC policemen held for kidnapping businessman. Apr 17, 2022 392
68 Thais rescued from slave conditions at Chinese-run call centres. Apr 16, 2022 206
211 help hotline to expand beyond Lake County Hotline: Lake County hosts one of four call centers in state so far. Mick Zawislak mzawislak@dailyherald.com Apr 16, 2022 474
Contact centre answers MD Blake's call for sponsorship. Apr 15, 2022 345
Tesco to open 59 new stores with 14 more towns getting an Express branch; Up to 290,000 shop staff, along with call centre and warehouse workers, at Tesco will also get a 'thank you' bonus, the UK's largest supermarket chain said. By, Emma Munbodh Apr 15, 2022 586
Operation of '11 11' center to be supervised. Apr 14, 2022 170
UJET Offers New Global Certified Delivery Partner Program. Apr 13, 2022 289
UJET Offers New Global Certified Delivery Partner Program. Apr 13, 2022 298
UJET Offers New Global Certified Delivery Partner Program. Apr 13, 2022 299
Avaya OneCloud Improves Experiences While Significantly Reducing Costs. Apr 11, 2022 310
Avaya OneCloud Improves Experiences While Significantly Reducing Costs. Apr 11, 2022 311
Avaya OneCloud Improves Experiences While Significantly Reducing Costs. Apr 11, 2022 301
Bank Muscat's Contact Centre enhances customer experience and communications. By: Times News Service Apr 11, 2022 817
Ferry firm 'sorry' as call centre struggles. WILLIAM TELFORD william.telford@reachplc.com Apr 9, 2022 415
Call Center of Azerbaijan`s Ministry of Energy receives more than 1,000 appeals in Q1. Apr 8, 2022 173
Etihad teams up with Spitch.ai for virtual assistant. Apr 7, 2022 491
Jenne Cloud Services Brokerage Joins Talkdesk Partner Program. Apr 7, 2022 192
Jenne Cloud Services Brokerage Joins Talkdesk Partner Program. Apr 7, 2022 191
Jenne Cloud Services Brokerage Joins Talkdesk Partner Program. Apr 7, 2022 182
'Up to 20,000 tabs': Michael slams One Centre Square for discarded cigarette butts outside; He has said the owners should be 'ashamed of themselves'. By, Emily Craigie Apr 7, 2022 640
HMC launches innovative Interactive Voice Recording patient feedback system. Apr 6, 2022 318
Firms set eyes on growth in latest equity round boost; Here we feature the latest equity investments into Welsh firms to support expansion and job creation plans. Apr 6, 2022 1110
Firms set eyes on growth in latest equity round boost; Here we feature the latest equity investments into Welsh firms to support expansion and job creation plans. Apr 6, 2022 1117
Human Settlements Call Centre goes the extra mile. Apr 5, 2022 296
OAG eyes extradition pact with Asean. Apr 4, 2022 285
EC's Call Centre Receives 571 Calls In Two Days. Apr 1, 2022 472
ON THE AIR. Wiese, Verne; Hernandez, Phil; McMillan, Stewart G.; Doorey, Andrew; Erickson, Joelle; Jacobs, Richa Apr 1, 2022 646
The Great Digital Shift: Why the New 'Gold Standard' of Customer Experience Is More than Just a Digital Journey. Mullaney, Laura Apr 1, 2022 1302
Help fight hunger Run: Food bank feeds families. Kim Becker kbecker@dailyherald.com Mar 31, 2022 1123
Help fight hunger: Annual 5K/10K Run & Walk helps Northern Illinois Food Bank feed families. Kim Becker kbecker@dailyherald.com Mar 31, 2022 1123
Call centre to help Ukrainian refugees. Mar 31, 2022 483
More entrapped call centre victims, this time from Malaysia, seek Khmer Times assistance. Mar 31, 2022 699
Karmo market fire: FEMA gives update. Mar 31, 2022 319
Vergent LMS, Universal Contact Centers to Provide First-Party Customer Experience Service. Mar 30, 2022 234
Vergent LMS, Universal Contact Centers to Provide First-Party Customer Experience Service. Mar 30, 2022 232
Crunch time? Thai police indicate major joint ops against phone scammers. Mar 29, 2022 762
Call Center Philippines: Leverage AI to Provide an Exceptional CX. By: Times News Service Mar 28, 2022 755
61 suspects nabbed in online call centres scam to be tried in Cambodia and Thailand. Mar 26, 2022 461
Call center agent shot dead in Bacolod. Mar 25, 2022 180
Morgan & Morgan Deploys 3CLogic Hybrid Cloud to Streamline IT Service Desk. Mar 25, 2022 205
Morgan & Morgan Deploys 3CLogic Hybrid Cloud to Streamline IT Service Desk. Mar 25, 2022 192
Morgan & Morgan Deploys 3CLogic Hybrid Cloud to Streamline IT Service Desk. Mar 25, 2022 204
Demand for energy advice sees firm grow. TOM KEIGHLEY Business writer tom.keighley@reachplc.com Mar 25, 2022 443
Call centre worker told ex to hang herself so he could 'push her like a swing'; Dad Connor Randall appeared at Teesside Magistrates' Court. By, Georgia Banks Mar 24, 2022 536
59 Thais among 61 arrested in crackdown on 'call centre' gangs in Cambodia. Mar 24, 2022 390
UJET Wins Best of Enterprise Connect 2022 Overall Award. Mar 24, 2022 197
UJET Wins Best of Enterprise Connect 2022 Overall Award. Mar 24, 2022 198
UJET Wins Best of Enterprise Connect 2022 Overall Award. Mar 24, 2022 187
PEZA, call centers pin hopes on next president to make 'hybrid' work permanent. Mar 23, 2022 406
New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations. Mar 23, 2022 249
New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations. Mar 23, 2022 233
New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations. Mar 23, 2022 248
GIC 1919 extends services for 24-hours across digital channels. Mar 23, 2022 299
Call centre scammers beware of music CD. Mar 23, 2022 274
P482,000 worth of marijuana seized from nabbed call center agent. Mar 23, 2022 195
DSI releases song warning people about call centre scams, but faces criticism. Mar 23, 2022 253
Boryspil mayor calls on civilians to leave town. Mar 22, 2022 215
Dialpad Delivers AI Contact Center Advancements. Mar 22, 2022 174
Dialpad Delivers AI Contact Center Advancements. Mar 22, 2022 182
Dialpad Delivers AI Contact Center Advancements. Mar 22, 2022 181
8x8 Reimagines Contact Center with 8x8 Agent Workspace. Mar 21, 2022 245
LiveVox Focusing on Practical AI Solutions and Digital Messaging for Contact Center. Mar 21, 2022 166
8x8 Reimagines Contact Center with 8x8 Agent Workspace. Mar 21, 2022 246
LiveVox Focusing on Practical AI Solutions and Digital Messaging for Contact Center. Mar 21, 2022 167
8x8 Reimagines Contact Center with 8x8 Agent Workspace. Mar 21, 2022 236
LiveVox Focusing on Practical AI Solutions and Digital Messaging for Contact Center. Mar 21, 2022 153
Biman's Dhaka-Toronto route tickets up for sale. Mar 20, 2022 193
Google Adds Dialpad as Chrome Enterprise Recommended Partner. Mar 18, 2022 185
Google Adds Dialpad as Chrome Enterprise Recommended Partner. Mar 18, 2022 184
Google Adds Dialpad as Chrome Enterprise Recommended Partner. Mar 18, 2022 175
Hontiveros, Pangilinan back work-from-home set-up for call center workers. Mar 18, 2022 542
Cyber attack contact plan to cost [euro]1m. DARRAGH MCDONAGH Mar 17, 2022 292
Nuneaton DWP contact centre staff sent to Coventry as site is to close; Sites up and down the country are closing -some with no alternatives for staff. By, Claire Harrison Mar 17, 2022 391
Raya among top 100 outsourcing companies around world. Mar 14, 2022 486
Few callers to Russian-Ukrainian tourist help centre. Mar 14, 2022 217
Raya among top 100 outsourcing companies around world. Mohamed Alaa El-Din Mar 14, 2022 498
Optum vows long term commitment in PH. Mar 11, 2022 784
'They wanted my organs': Call gang survivor tells all. Mar 11, 2022 551
Police warn people against falling for 'Deepfake' scams. Mar 11, 2022 244
INTERVIEW WITH PROFESSOR ABHUERE ON 2023 PRESIDENTIAL ELECTION AND THE WAY FORWARD FOR EDO STATE. Mar 11, 2022 5372
Call gang survivor tells all, tortured and abducted. Mar 11, 2022 498
TAT sets up call centre in Phuket to help stranded Russians, Ukrainians. Mar 9, 2022 179
Call centre opens for stranded Ukrainian, Russian tourists. Mar 9, 2022 379
Talkative eyes further growth after new funding. SION BARRY Business editor sion.barry@walesonline.co.uk Mar 9, 2022 506
Gov't says no extension of work-from-home setup for call centers. Mar 9, 2022 627
net2phone Adquiere Integra, Una Plataforma de CCaaS Omnicanal. Mar 7, 2022 617
Saga of rescued Thai nationals from call scammers in Cambodia continues with another 56 rescued. Mar 4, 2022 273
Sandler Partners Joins LiveVox Channel Program. Mar 2, 2022 170
Sandler Partners Joins LiveVox Channel Program. Mar 2, 2022 163
Sandler Partners Joins LiveVox Channel Program. Mar 2, 2022 171
ANGKASA PURA AIRPORTS CONTACT CENTER ACHIEVES 2ND PLACE IN THE 2022 CONTACT CENTER SERVICE EXCELLENCE INDEX (CCSEI) CATEGORY PUBLIC SERVICE. Feb 28, 2022 514
Most people pin hopes on police to do away with "call centre" gangs: Poll. Feb 27, 2022 387
Up to 1,200 Thais rescued from call centre gangs in Cambodia. Feb 25, 2022 259
AnswerNet Closes Acquisition of Telemarketing Call Center Solutions Firm Quality Contact Solutions. Feb 24, 2022 241
AnswerNet Closes Acquisition of Telemarketing Call Center Solutions Firm Quality Contact Solutions. Feb 24, 2022 214
Novo Nordisk Picks Vonage Contact Center to Enhance Customer Experience. Feb 23, 2022 180
Novo Nordisk Picks Vonage Contact Center to Enhance Customer Experience. Feb 23, 2022 191
Novo Nordisk Picks Vonage Contact Center to Enhance Customer Experience. Feb 23, 2022 192
118 Held On Charge Of Operating Illegal Call Centres. Feb 23, 2022 675
Cyber police helping 48 Thais to return home from Cambodia after call-centre scam. Feb 23, 2022 315
KL police raid online scam call centre, nine individuals nabbed. Feb 22, 2022 205
Mike Ashley backed Studio calls in administrator and halts orders; We look at what happens to orders and the steps you can take to try to get your money back when a company goes under. By, Catherine Furze Feb 22, 2022 1023
Call centre manager's PS365k flight delays fraud; 'TRUSTED TEAM MEMBER' SIPHONED OFF LARGE SUMS. Rob Kennedy Court reporter rob.kennedy@reachplc.com Feb 20, 2022 523
Longbenton former British Airways manager jailed for £365,000 compensation fraud; Anthony Robertson, of Longbenton, siphoned off huge sums from his employer while working as a call centre manager. By, Rob Kennedy Feb 18, 2022 554
Thai police set to mount multi pronged operations to nab Thai cybercriminals hiding in Cambodia. Feb 13, 2022 559
City's Mobile Office service resumes. Feb 13, 2022 501
21 suspects captured in crackdown on scam operations in Cambodia. Feb 13, 2022 254
Thai police cast net to seize cybercriminals hiding in Cambodia. Feb 12, 2022 186
Thailand call center gang deported back home. Feb 12, 2022 463
Glenview native realizes dream in 'Jeopardy!' college tourney. Dave Oberhelman doberhelman@dailyherald.com Feb 11, 2022 479
What is, a bucket list item? Dave Oberhelman doberhelman@dailyherald.com Feb 10, 2022 659
Programming glitch takes rental assistance portal offline for two days. BETH HUNDSDORFER Capitol News Illinois bhundsdorfer@capitolnewsillinois.com Feb 10, 2022 343
Prince Abdulaziz bin Saud Inspects Work Progress at General Directorate of Passports, Inaugurates New Saudi E-Passport. Feb 10, 2022 187
Virgin Media makes outsourcing announcement to call centre staff on Teesside; Teesside staff were told of the plans on Thursday. By, Georgia Banks Feb 10, 2022 315
Medical emergencies at the forefront as City and Province work together. Feb 6, 2022 612
Woman wins £28,000 after claiming Scottish Power 'knowingly' overcharged customers; Thippawan MacLean told a tribunal she believed it was "wrong" to ask customers to pay a final bill based on an "estimated reading" and claimed this could lead to "overbilling". By, Levi Winchester Feb 2, 2022 633
Wealthify Creates Customer Interactions with Talkdesk Contact Centre Solution. Feb 2, 2022 209
Wealthify Creates Customer Interactions with Talkdesk Contact Centre Solution. Feb 2, 2022 199
Wealthify Creates Customer Interactions with Talkdesk Contact Centre Solution. Feb 2, 2022 210
PS28k job axe win; Call centre worker fired after questioning Scottish Power ethics. RECORD REPORTER Feb 1, 2022 227
Job as 999 call handler manager on offer with an impressive salary; But you will need to be quick to apply -the closing date is at one minute to midnight tonight. By, Alan Weston Feb 1, 2022 398
FIVE9 EXTENDS ITS DIGITAL WORKFORCE SOLUTIONS. Feb 1, 2022 903
UJET INTRODUCES FLEXIBLE OPTIONS FOR CONTACT CENTERS. Feb 1, 2022 544
The Pandemic Changed Everything: Where Next for CX and the Contact Center in 2022? Nowakowski, Artur Feb 1, 2022 1067
'Whistleblower' sacked after saying energy firm ripped off customers wins payout; The call centre worker refused to take payments from customers because she said the policy was neither 'legally nor morally appropriate'. By, Neil Shaw Jan 31, 2022 695
'Whistleblower' sacked after saying energy firm ripped off customers wins payout; The call centre worker refused to take payments from customers because she said the policy was neither 'legally nor morally appropriate'. By, Neil Shaw Jan 31, 2022 695
Pindrop, Five9 To Provide Greater Access to Authentication and Fraud Protection for Five9 Customers. Jan 31, 2022 185
Pindrop, Five9 To Provide Greater Access to Authentication and Fraud Protection for Five9 Customers. Jan 31, 2022 169
Pindrop, Five9 To Provide Greater Access to Authentication and Fraud Protection for Five9 Customers. Jan 31, 2022 184
Thai teen allegedly escapes call hub scam in Cambodia's Poipet. Jan 26, 2022 305
Sprinklr Seeks To Unify Customer Care with New Voice Offering. Jan 26, 2022 191
Sprinklr Seeks To Unify Customer Care with New Voice Offering. Jan 26, 2022 179
Sprinklr Seeks To Unify Customer Care with New Voice Offering. Jan 26, 2022 190
NTRA receives 121,700 customer complaints within 6 months. Daily News Egypt Jan 23, 2022 254
Brighton Beach Police Station temporarily closed for COVID-19 decontamination. Jan 22, 2022 152
CSC contact center posts 99.69% resolution rate for 2021. Jan 22, 2022 340
UJET Launches Options for Small and Medium Contact Centers. Jan 21, 2022 186
UJET Launches Options for Small and Medium Contact Centers. Jan 21, 2022 187
UJET Launches Options for Small and Medium Contact Centers. Jan 21, 2022 176
Chinese nationals running a call centre scam. Jan 20, 2022 286
Impact of COVID-19 on the 937 Telephone Medical Consultation Service in Saudi Arabia. Alhraiwil, Najla J.; Al-Aqeel, Sinaa; AlFaleh, Amjad F.; AlAgeel, Alaa A.; AlAbed, Mostafa A.; Al-Sh Jan 18, 2022 3446
Call centre staff 'burnt out after months of overwork'; A survey of 750 workers in contact centres and other offices found that half said their workload has increased dramatically since the start of the pandemic. By, Alan Jones, PA Industrial Correspondent & Matt Gibson Jan 17, 2022 269
London crime: 'Prolific caller' jailed for 4 months after phoning police 994 times in 2021; Police advise the public to only call 999 in an emergency. By, Ian Molyneaux Jan 16, 2022 274
Vital service boost for NHS 24. Jan 15, 2022 232
Outsourcing Philippines: the pros and cons. Jan 10, 2022 719
There's something about the holidays that gets me thinking about home security. Laura Daily Special To The Washington Post Jan 9, 2022 1162
NEW CONTACT CENTRES FOR VULNERABLE WOMEN. Jan 6, 2022 330
Prodigal introduces new product suite with enhancements to increase efficiencies for financial services. Jan 5, 2022 210
Prodigal introduces new product suite with enhancements to increase efficiencies for financial services. Jan 5, 2022 208
City services arrest 156 suspects in the past week. Jan 3, 2022 464
SEATTLE FIRE DEPARTMENT IMPLEMENTS CORTI TRIAGE. Jan 1, 2022 466
SEATTLE FIRE DEPARTMENT LAUNCHES CORTI TRIAGE. Jan 1, 2022 501
North East defied pandemic to secure at least 10,000 jobs; We continue our review of the year in business with a round-up of major job announcements during 2021. Dec 29, 2021 769
Hello, no one can help you. Susan Estrich Dec 29, 2021 654
BPO Philippines: CX takes center stage. Dec 24, 2021 620
8x8 XCaaS Offers Integrated Cloud Contact Center In Philippines. Dec 22, 2021 222
8x8 XCaaS Offers Integrated Cloud Contact Center In Philippines. Dec 22, 2021 223
8x8 XCaaS Offers Integrated Cloud Contact Center In Philippines. Dec 22, 2021 212
Call centre will help new Gikomba market end arson. Dec 20, 2021 341
Call Center Philippines: The hourly cost breakdown. Dec 18, 2021 704
Five9 Wins Aragon Research Innovation Award for Intelligent Contact Centers. Dec 17, 2021 170
Five9 Wins Aragon Research Innovation Award for Intelligent Contact Centers. Dec 17, 2021 159
Five9 Wins Aragon Research Innovation Award for Intelligent Contact Centers. Dec 17, 2021 171
Xiaomi opens its first-ever Exclusive Service Center at Market Market. Dec 16, 2021 563
City proudly supports Cape Town as Africa's call centre hub. Dec 15, 2021 567
New jobs at BT as base given huge makeover; more than 150 roles will be up for grabs at centre. COREENA FORD Business writer coreena.ford@reachplc.com @scoopford Dec 14, 2021 577
Canada's DMV Veterinary Centers Deploys 8x8 Contact Center for Microsoft Teams. Dec 14, 2021 196
Canada's DMV Veterinary Centers Deploys 8x8 Contact Center for Microsoft Teams. Dec 14, 2021 197
Canada's DMV Veterinary Centers Deploys 8x8 Contact Center for Microsoft Teams. Dec 14, 2021 184
Family shares Nev's own message for loved ones. JOHN JONES Reporter john.jones@walesonline.co.uk Dec 13, 2021 643
TV'S CALL CENTRE NEV IS DEAD AT 61; Ex-colleague's tribute: 'He had a heart of gold'. john jones Dec 13, 2021 421
Nev Wilshire's best moments from The Call Centre that fans will never forget; A true character of Welsh TV, Nev won't be forgotten for his love of singing and questionable romantic advice. By, Kathryn Williams Dec 13, 2021 570
FIRS CollectsN4.9Trillion Taxes in 2021 - Chairman. Dec 8, 2021 590
3CLogic To Provide Voice, SMS Services For Nissan's HR Service Center. Dec 8, 2021 161
3CLogic To Provide Voice, SMS Services For Nissan's HR Service Center. Dec 8, 2021 162
Nissan selects 3CLogic to provide voice and SMS services at HR service centre. Dec 7, 2021 171
FIRS nets N4.9tr revenue, launches contact centre. Dec 6, 2021 603
Pindrop to Offer Enterprise-Grade Technology to Amazon Connect Customers. Dec 3, 2021 287
Pindrop to Offer Enterprise-Grade Technology to Amazon Connect Customers. Dec 3, 2021 297
Pindrop to Offer Enterprise-Grade Technology to Amazon Connect Customers. Dec 3, 2021 298
NCOC to strictly enforce vaccination regime. Dec 2, 2021 454
FIFA Arab Cup: SC explains how to claim lost items. Dec 2, 2021 235
HMC's Clinical Imaging Services launches Appointments Call Center. Dec 1, 2021 389
HMC Clinical Imaging Services launches appointments call centre. Nov 30, 2021 361
Minister lauds success of National Mental Health Helpline call centre. Nov 29, 2021 756
Revisit your service level. Nov 28, 2021 652
National Mental Health Helpline records over 40,000 calls in 18 months. Nov 28, 2021 519
TRG Pakistan CEO accused of sexual assault by former employee in US, denies allegation. Nov 17, 2021 404
European, UK Contact Centers Adopt Remote Work Models. Report Nov 14, 2021 325
European, UK Contact Centers Adopt Remote Work Models. Report Nov 14, 2021 334
European, UK Contact Centers Adopt Remote Work Models. Report Nov 14, 2021 335
Woman's filler 'turns lip into slug which exploded showering doctor in pus'; Alex Oakley paid £150 for 1ml of filler after seeing a deal and being recommended the practitioner by friends, but has since regretted the decision and paid £2,000 for it to be fixed. By, Kate Buck Nov 10, 2021 1290
RingCentral Helps Dental Support Organization to Run Its Business. Nov 9, 2021 246
RingCentral Helps Dental Support Organization to Run Its Business. Nov 9, 2021 235
RingCentral Helps Dental Support Organization to Run Its Business. Nov 9, 2021 245
UJET, Playvox To Optimize Contact Center Agent, Customer Experience. Nov 4, 2021 211
UJET, Playvox To Optimize Contact Center Agent, Customer Experience. Nov 4, 2021 200
UJET, Playvox To Optimize Contact Center Agent, Customer Experience. Nov 4, 2021 210
Jobs boost as firm looks to recruit 250 people. KELLEY PRICE kelley.price@reachplc.com @kelleyprice_gaz Nov 4, 2021 383
Man forced to wait 5 hours for ambulance on floor after 999 call diverted 200 miles away; Leon Moody's family, who live in Oxfordshire, were stunned when they were put through to a team 200 miles away in Yorkshire as it was the nearest available call centre. By, Ed Cullinane Nov 2, 2021 544
Khoros To Integrate Amazon Connect Into Its Digital Contact Center Solution. Nov 1, 2021 278
Khoros To Integrate Amazon Connect Into Its Digital Contact Center Solution. Nov 1, 2021 291
Khoros To Integrate Amazon Connect Into Its Digital Contact Center Solution. Nov 1, 2021 290
New stall aims to fill gap in fashion market; THRIFT SHOP FOCUSES ON PRE-OWNED BRAND CLOTHING. EVE WATSON eve.watson@reachplc.com @_evewatson Nov 1, 2021 404
SPRINKLR INTRODUCES NEXT-GEN UNIFIED MODERN CARE. Nov 1, 2021 549
Netagen Gets Toronto Fire NG9-1-1 Contract For Next Generation 911. Oct 29, 2021 195
Netagen Gets Toronto Fire NG9-1-1 Contract For Next Generation 911. Oct 29, 2021 206
Netagen Gets Toronto Fire NG9-1-1 Contract For Next Generation 911. Oct 29, 2021 207
City Call Centre telephone lines temporarily down. Oct 28, 2021 306
Partido Reporma sets trend; first to put up hotlines and info center. Oct 28, 2021 426
Dialpad Partners With Workair. Oct 28, 2021 192
Dialpad Partners With Workair. Oct 28, 2021 191
Dialpad Partners With Workair. Oct 28, 2021 186
Partido Reporma sets trend: First to put up hotlines and info center. Oct 27, 2021 431
KT to help businesses expand AI customer service calls. Oct 25, 2021 385
Improve agents productivity with soft skills. Oct 24, 2021 623
Ufone collaborates with PBA for 'Mera Pakistan, Mera Ghar' helpline initiative Islamabad. Oct 24, 2021 330
Call off the chain gang... [...]; DM1ST MIRROR SATURDAY 23.10.2021 VAl's Week The warm and wise words of Mrs Savage (that's Robbie's mum). Oct 23, 2021 493
Nigerians Made 34m Emergency Calls in 8 Months- NCC. Oct 22, 2021 309
Robbie Savage's mum Val's inspirational fight for her Covid booster third jab; Robbie Savage's mum Val battled to get her hands on a Covid booster jab after being told she needed to have her second vaccine dose before she was eligible -even though she had already received it. By, Val Savage Oct 22, 2021 526
Dialpad Acquires Koopid to Offer Omnichannel Support Through Dialpad Contact Center. Oct 20, 2021 158
Khoros To Transform Contact Centers for Digital Age. Oct 19, 2021 172
LiveVox Launches SmartStart Program, Powering Speed-to-Value for Contact Centers. Oct 19, 2021 167
Khoros To Transform Contact Centers for Digital Age. Oct 19, 2021 171
LiveVox Launches SmartStart Program, Powering Speed-to-Value for Contact Centers. Oct 19, 2021 166
Khoros To Transform Contact Centers for Digital Age. Oct 19, 2021 162
LiveVox Launches SmartStart Program, Powering Speed-to-Value for Contact Centers. Oct 19, 2021 156
Cyara Unveils Real-Time Voice Quality Monitoring and Diagnostics. Oct 19, 2021 152
Cyara Unveils Real-Time Voice Quality Monitoring and Diagnostics. Oct 19, 2021 161
Cyara Unveils Real-Time Voice Quality Monitoring and Diagnostics. Oct 19, 2021 162
ahlibank's call centre advances its banking services under 'Ahli Connect'. By: Times News Service Oct 18, 2021 339
Pact inked for integrated cloud contact centre. By: Times News Service Oct 16, 2021 377
Crestone Services Group Acquires Communications and Utility Services Firm Americom Technology. Oct 12, 2021 258
Crestone Services Group Acquires Communications and Utility Services Firm Americom Technology. Oct 12, 2021 232
Riled up by robot as freezer broken; VAL'S WEEK The warm and wise words of Mrs Savage (that's Robbie's mum). Oct 9, 2021 182
Governor inaugurates PBA joint Call Centre helpline for 'Mera Pakistan Mera Ghar'. Oct 6, 2021 363
Ufone collaborates with PBA for 'Mera Pakistan, Mera Ghar'. Oct 6, 2021 330
Gesy call centre has handled over 700,000 queries. George Psyllides Oct 5, 2021 252
Cyclone Shaheen: Municipality announces 24|7 call centre in Oman. By: Times News Service Oct 2, 2021 163
Cyclone Shaheen: Municipality announces 24|7 call centre. By: Times News Service Oct 2, 2021 163
PH Government lauds the Local Contact Center Sector for being a frontliner towards economic recovery. Oct 1, 2021 627
CallMiner Combines Conversation Analytics Platform With Microsoft Azure Speech to Text. Sep 30, 2021 230
CallMiner Combines Conversation Analytics Platform With Microsoft Azure Speech to Text. Sep 30, 2021 217
CallMiner Combines Conversation Analytics Platform With Microsoft Azure Speech to Text. Sep 30, 2021 229
Ufone, PBA join hand to better serve in 'Mera Pakistan, MeraGhar' initiative. Sep 30, 2021 413
Market demand hike to lift PHL BPO firms. Sep 29, 2021 595
PH contact center sector forecasts strong rebound. Sep 28, 2021 830
Talkdesk Introduces Business Phone System Natively Built On Cloud Contact Center Platform. Sep 28, 2021 197
Talkdesk Introduces Business Phone System Natively Built On Cloud Contact Center Platform. Sep 28, 2021 184
Talkdesk Introduces Business Phone System Natively Built On Cloud Contact Center Platform. Sep 28, 2021 198
Fifteen complaints received a day about Gesy doctors. George Psyllides Sep 27, 2021 355
Johor cops bust online gambling syndicate, seven arrested during raids. Sep 27, 2021 287
Fifteen complaints received a day about Gesy doctors. Sep 27, 2021 345
PS72M COVID PASS WASTE; Call centres, print service... then plan is axed. EXCLUSIVE BY ANDY BUCKWELL Sep 26, 2021 318
Francophone job centre to help jobseekers. Sep 24, 2021 160
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Student turned sex worker explains what her job is really like; She now earns four times as much, and explains who her clients are, what they want and how she feels. By, Estel Farell Roig & Neil Shaw Sep 19, 2021 1201
Broke student who works in massage parlour reveals extras that earn her up to £900 a day; Camilla sees up to 11 clients a day and makes anywhere from £40 to £900 a day at the Bristol massage parlour, where she makes as much in a week as she did over a month at her old job. By, Estel Farell Roig & Matthew Dresch Sep 19, 2021 1102

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