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Articles from CRM Magazine (November 1, 2014)

1-36 out of 36 article(s)
Title Author Type Words
3 tips for social CRM success. Myron, David 619
Business voicemail goes unanswered: most callers would rather hang up than leave a message. Klie, Leonard 391
CRM yields new efficiencies for City Harvest: the food rescue organization broadens its reach with Microsoft Dynamics. Klie, Leonard 653
Crush your competitors with digital self-service. 681
Cultivating customer engagement: best practices to help you get started. 702
Customer experience management made easier: integrate feedback in CRM. 761
Customer experience management: a three-legged stool. 741
Customer satisfaction plunges again: American Customer Satisfaction Index sees one of its biggest drops in 20 years. Klie, Leonard 695
Dynamic pricing gains ground: but it must factor in how much customers are willing to pay. Minsker, Maria 641
Empower agents to enhance the customer experience. 744
Engaging customers with a virtual assistant: 10 tips to go from valet to wallet. 724
Envisioning an exceptional customer experience from the outside in. 689
Express Entry[R] speeds e-commerce transactions and address accuracy with auto-completion. 389
Five traits of exceptional CX leaders: establishing and building relationships is key. Gibbons, Patrick 701
For Hewlett-Packard, FantasySalesTeam makes results a reality: tech leader sees sales gains--and a culture change--with gamification solution. Lager, Marshall 588
Happy customers, happy brand. Ruckstuhl, Ann 711
How to create meaningful customer experiences: tap into the power of purpose, empathy, and memories. Temkin, Bruce 661
How to create the right content for the right social channel: marketers should understand and leverage the unique qualities of each network to drive conversations and conversion. Minsker, Maria Cover story 2962
Is it time to move your contact center to the cloud? Make sure you understand the myths and realities. Fluss, Donna 652
Is social media still just hype? When used wisely, this channel can be a B2C gold mine. Wollan, Robert 709
Managing the new customer experience with PureCloud[SM]. 1494
Maximize the ROI of your CRM solution: learn how to get the most for the least: the payoff from your CRM system is determined as much by your commitment to it as by the strength of the technology. Felipe-Barkin, Eric 2332
More e-commerce experiences are in store: new technology enables retailers to bridge the physical and digital divide for the holiday shopping season. Minsker, Maria 392
Pint of view: signed, sealed, deliberate: a new spin on contact management piques my interest--and pique. Lager, Marshall 696
Sales tax accuracy and CRM: automating the quote-to-cash process to increase customer satisfaction and retention. 811
Search goes social: Googles SEO algorithms are changing, with social media playing a big part. Minsker, Maria 751
Speech analytics is starting to make a difference: with skilled analysts behind them, these solutions can enhance the customer journey. Fluss, Donna 1302
Stryker takes brochures into the digital age with Adobe's publishing suite: Adobe DPS cuts production time and cost for the medical device company. Minsker, Maria 759
Three ways to improve your customer experience. 773
Transforming customer connections. Mertz, Adam 981
Unlocking the contact center's hidden asset: how multichannel analytics can translate the voice of the customer into business intelligence. 785
Verizon puts a different spin on loyalty rewards: the new program rewards customers for everyday activities. Klie, Leonard 362
We're only in the second inning: mobile commerce is big. But we've just scratched the surface. Gershenhorn, Alan 724
Why is customer experience management so important? Fernekees, Bob 159
Why Twitter is not a strategy: though new technology is tempting, marketers have to get back to basics. Minsker, Maria Interview 718
Work-from-home: solutions are transforming call center operations: at-home agents can be as productive, if not more so, as those in the contact center. Klie, Leonard 2741

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