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Articles from CRM Magazine (March 1, 2014)

1-29 out of 29 article(s)
Title Author Type Words
Big data prompts 'analytics everywhere' solutions: everyday users can turn data into insight. Klie, Leonard 547
Can Bitcoin be trusted? The cryptocurrency gains momentum despite its value volatility. Minsker, Maria 763
Cobrowsing presents a 'lucrative' customer service opportunity: companies can increase revenue and improve agent efficiency. Klie, Leonard 719
Creating an intelligent contact center of the future by starting today. Fernekees, Bob 225
Deploying an intelligent contact center in the cloud. 645
Fast facts & figures. Brief article 135
Four steps to improve CRM data quality. 751
Harnessing technology to improve the retail experience: mobile, in-store screens, and social media share focus at NRFs Big Show. Sluis, Sarah 674
Influencing customers in the age of information a Stanford professor shares insights on the shift from relative to absolute consumer decision-making. 766
Is your CRM system really helping you sell more effectively? 829
Know thyself: meeting others' expectations starts with coming to terms with your own. Lager, Marshall 597
Managing the contact center strategy more intelligently. 1546
More brands invest in video marketing: high-consideration purchases and touchpoints a strong fit for online videos. Sluis, Sarah 593
Omni-channel customer service demands the intelligent contact center. 828
Rising stars. Company overview 3934
Service elite. 2625
Service leaders. 6386
Six customer service investments to consider: emerging technology trends hold great promise. Herrell, Elizabeth 659
Social customer care: getting started the right way. 695
Speech analytics is an enterprise change agent: expanding beyond the contact center is a challenge to overcome. Fluss, Donna 1129
The 2014 CRM Service Awards. Cover story 170
The adoption rate challenge: give sales reps the right tools to drive CRM success. Dickie, Jim 723
The future contact center is here. 684
The intelligent call center: fueled by feedback and CRM. 702
The intelligent contact center: building customer loyalty and your bottom line. 758
The Power of Transformational Knowledge. 814
To app or not to app? Base your plan of action on this simple formula. Bernoff, Josh; Ask, Julie 717
Top 3 customer service trends for 2014. Myron, David 616
Winning the hearts & minds of customers: the anatomy of a successful multichannel contact center. 721

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