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Articles from CRM Magazine (September 1, 2005)

1-26 out of 26 article(s)
Title Author Type Words
'Information at your fingertips': these five business drivers will propel real-time CRM. Goldenberg, Barton 502
12 tips for generating rich data: here, a guide to uncovering the bounty buried in your data warehouse. Bannan, Karen 2394
A prescription for ricohvery: office automation meets SFA with ACT! and WiredContact. Lager, Marshall 687
Accommodating customers with Automated Agents: a hotel group selects Voxify to provide callers with a consistent customer experience. Bailor, Coreen 656
An employee scorecard boosts productivity: Telus rings in more work with 25 percent fewer people by monitoring individual performance. DeFelice, Alexandra 585
Blogs can boost sales: use online journals to eliminate status calls and leverage team resources. Lager, Marshall 582
Business problem: customer satisfaction levels are too low and agents are not cross- and upselling products enough. Tech solution: agent training applications. Beasty, Colin 669
CRM gets the call: hosting, performance evaluation solutions, and a creative call center layout help telecoms improve their Customer relationship efforts. Britt, Phillip 1892
CRM's 7 deadly warning bells. Krell, Eric Cover Story 1948
Destination CRM dashboard. 573
Email response times lag still: companies are undervaluing the channel as more customers seek support. Bailor, Coreen 477
Find out what employees are afraid of: fear keeps many workers from reaching their full level of commitment and productivity. Arussy, Lior 637
Is it done yet? eSuds eliminates the guesswork around college washing machines' availability. Britt, Phillip 703
Lawyers learn to share: BranchIT helps a global firm leverage its relationships to better serve clients. DeFelice, Alexandra 593
Life After the 30-Second Spot. Beasty, Colin 763
Losing the name game. McMurtrie, Mary Ellen Letter to the Editor 183
Microsoft says 2.No: version 3.0 focuses on the SMB market with hosting options, Outlook integration, and marketing automation tools. DeFelice, Alexandra; Myron, David 612
Nailing satisfaction and cost. Bailor, Coreen 310
Nortel's extreme makeover: financial woes behind it, the company is focusing on new products and brand awareness. Bailor, Coreen 308
Online banking: consumer trust versus loyalty. Myron, David 511
Prepaid profitability: companies are moving to converged prepaid and postpaid billing systems to support all customer payment preferences. Thompson, Darla 662
Secret of my success: despite theft and terrorism biotechnology company Alltech retains customer data and tracks products in its supply chain. Beasty, Colin 682
Statistically speaking. 527
Surveys: a dying breed? EFM solutions are replacing the old-school method of customer feedback. Beasty, Colin 480
What would Genghis do? CRM the Mongol way, and we ain't talkin' pencils. Lager, Marshall 721
Who isn't responsible for customer experience? Barcellos, Christopher Letter to the Editor 198

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