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CPCO ACTIVATES UPGRADED COMPUTER SYSTEM TO IMPROVE OUTAGE RESPONSE

 CPCO ACTIVATES UPGRADED COMPUTER SYSTEM TO IMPROVE OUTAGE RESPONSE
 JACKSON, Mich., April 27 /PRNewswire/ -- In keeping with a commitment made last fall to the Michigan Public Service Commission, Consumers Power Company has activated an enhanced computer system, its "Trouble Analysis System," to strengthen the utility's ability to identify and respond to customer electric outages.
 The computerized system enables Consumers Power to better prioritize repair jobs to restore service to the largest number of affected customers in the shortest amount of time following a major storm or other electric disruption. The improved Trouble Analysis System can prioritize individual repair activities according to pre-inserted codes for customers such as hospitals, large commercial and industrial customers or city water and sewer systems.
 "These technical improvements will enable Consumers Power to 'mass update' our Trouble Analysis System to more accurately estimate customer service restoration times," said Paul A. Elbert, the utility's senior vice president of energy distribution. "The enhanced system also vastly improves our ability to track downed wire reports -- a major 'lesson learned' in the aftermath of the widespread power outages that struck last summer."
 Other improvements to the Trouble Analysis System include: allowing processing of more customer calls; providing improved information about the condition of electric substations and circuits and allowing consolidation of multiple reports of the same interruption.
 Consumers Power's Trouble Analysis System, installed on the utility's mainframe computer, is accessible by customer service and electric operations employees at service centers throughout the company's 27,800-square-mile electric service area. The Trouble Analysis System improvement project is part of Consumers Power's five- year commitment to the Michigan Public Service Commission to enhance its service quality and the reliability of its electric utility system.
 Consumers Power Company, the principal subsidiary of CMS Energy Corporation (NYSE: CMS), is Michigan's largest natural gas and electric utility serving almost 6 million of the state's 9 million residents in 67 of the 68 Lower Peninsula counties.
 -0- 4/27/92
 /CONTACT: Charles E. MacInnis of Consumers Power, 517-788-0333/
 (CMS) CO: Consumers Power Company; CMS Energy Corporation ST: Michigan IN: UTI SU:


SB -- DE007 -- 3008 04/27/92 10:08 EDT
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Publication:PR Newswire
Date:Apr 27, 1992
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