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COMPUTER USERS FED UP WITH BAD SERVICE; CALL ON NEW TOLL-FREE SOFTWARE SUPPORT HOTLINE

 COMPUTER USERS FED UP WITH BAD SERVICE;
 CALL ON NEW TOLL-FREE SOFTWARE SUPPORT HOTLINE
 MIAMI, March 9 /PRNewswire/ -- Business as well as individual computer users that need help and are unsatisfied with long-distance, automated calls to computer software companies are now saying hello to toll-free assistance from real people.
 Subscribers of Miami-based Abacus Global Support call a toll-free number between the hours of 10 a.m. and 7 p.m., Monday through Friday to speak with consultants and get help with problems regarding computer software, equipment compatibility, hardware and applications of their personal computer. Annual subscriptions to the service cost $59.95 and allow unlimited calls to the firm.
 Support firms like Abacus Global Support are being established simply because of the demand for a service that can provide prompt, technical software assistance and confidence to computer users.
 Mark Glasser, president of IntraAmerican Trading, says the service has literally paid for itself in increased productivity levels throughout his company.
 "If my employees are spending huge amounts of time pouring through manuals, bothering each other for help, or holding on a long distance call, my company is wasting a lot of time and money. With the Global subscription, they call whenever they have a problem and have it solved -- usually in less than a minute," Glasser said.
 According to Antonio Vias, president of Abacus Global Support, most PC users will argue that software manufacturers can't provide the help the need, and the manufacturers' support representatives tend to agree. Microsoft, a leading computer software manufacturer most recognized for their "Windows" software, is bombarded daily with calls their representatives admit they can't handle.
 "On an average day I personally handle between 250 and 300 calls, and that is after they have been automated to other representatives," Microsoft operator Lynn Leque said. "We make a lot of products that are sold to millions of people, and when they (customers) call, we aren't always available to respond immediately."
 Vias said most software manufacturers don't have the human resources to handle all the calls regarding software support, so they automate their staff and create even more stress for the PC user.
 "When we formed Abacus Global Support we made a commitment to bring back that human side of personal service," Vias said. "We are not automated or recorded -- just people serving people on an international level."
 Independent graphic artist Donald Wolf had never used a personal computer until he recently purchased one. When he needed help using the different programs he had installed, he found it difficult to reach a technician through the manufacturers.
 "I was calling the manufacturers and spending a lot of time listening to recorded voices and a lot of money on toll charges," Wolf said. "I found the people at Global to be very knowledgeable and experienced in all types of software, and the fee is nominal for the service they are providing."
 Computer retailers are particularly welcoming Abacus Global Support to the industry. Many are offering to sell -- or include with the purchase of a computer system -- an annual subscription to the service.
 Mark Wertz, president of Charlotte, N.C.-based Orange Computer Systems, includes a subscription to the "Global" hotline with most system purchases.
 "We offer the subscriptions to help our customers gain confidence in working with their new systems...and our customer satisfaction levels have never been higher," Wertz said. "We even call them ourselves for on-site technical and applications support."
 In addition to software support, the company also provides its subscribers access to detailed information involving product problems as reported by industry manufacturers and distributors, to help the subscriber on future purchasing decisions.
 Subscriptions to the "Global" hotline are offered through computer retailers or directly through the company's corporate offices. For more information call the Abacus Global Support people at 800-848-9192 or your nearest computer retailer.
 -0- 3/9/92
 /CONTACT: Jack Michael Wolfe of Impact Communications, 305-477-7181, for Abacus Global Support/ CO: Abacus Global Support ST: Florida IN: CPR SU: PDT


AW-JJ -- FL008 -- 6488 03/09/92 14:47 EST
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Copyright 1992 Gale, Cengage Learning. All rights reserved.

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Date:Mar 9, 1992
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