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COMPAQ STRENGTHENS CUSTOMER SUPPORT NETWORK IDEA SERVCOM AUTHORIZED AS NEW THIRD-PARTY MAINTAINER

 COMPAQ STRENGTHENS CUSTOMER SUPPORT NETWORK
 IDEA SERVCOM AUTHORIZED AS NEW THIRD-PARTY MAINTAINER
 HOUSTON, Oct. 28 /PRNewswire/ -- In a move that further strengthens its customer support network, Compaq Computer Corporation (NYSE: CPQ) today announced that IDEA Servcom Incorporated, one of the largest independent service organizations in North America, is now authorized to provide complete warranty service and support to customers who purchase COMPAQ PCs, PC servers, and printers in the U.S.
 IDEA Servcom, which specializes in advanced and professional networking service and product services, brings an additional 1,000 service professionals in 400 locations to Compaq's nationwide network of Authorized Service Providers. COMPAQ products can now be serviced by more than 4,500 service professionals in 2,600 authorized service locations in the U.S.
 IDEA Servcom joins GE Computer Service (GE) and Intelogic Trace as third-party maintainers. IDEA Servcom also joins GE, Microage, BasiComputer, and JWP Information Services as Guaranteed Service Providers authorized to provide on-site warranty service to COMPAQ customers in the U.S., once dispatched by Compaq.
 Compaq's third-party maintainer program enables select service organizations to provide customers with Compaq warranty service as well as a broad range of customized support offerings. Authorized Third- Party Maintainers provide a variety of customized service offerings, including long-term service plans and on-site service analysis and maintenance.
 IDEA Servcom Incorporated is part of the IDEA group of companies. A privately held technology leader, the IDEA group of companies provides a full range of data communications and networking products and services for mainframe, midrange and personal computer systems.
 Compaq Computer Corporation is a world leader in the manufacture of PC servers, and desktop, portable, laptop and notebook personal computers, and network laser printers. Founded in 1982, Compaq reported 1991 worldwide revenues of $3.3 billion.
 COMPAQ products are sold and supported in more than 85 countries through a network of more than 8,300 Compaq Marketing Partners, including authorized resellers (national chains, franchisors, retail outlets and superstores), specialized resellers, value added resellers (VARs), distributors, systems integrators and authorized third-party maintainers.
 Compaq also offers a broad range of service and support programs, including free technical support through the Customer Support Center, worldwide product warranties and product information on CD-ROM.
 For customer support and information, call 800-345-1518.
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 NOTE TO EDITORS: COMPAQ, SYSTEMPRO, DESKPRO, Registered U.S. Patent and Trademark Office. ProSignia, ProLiant, QVision, COMPAQ INSIGHT Manager, trademarks of Compaq Computer Corporation. Product names mentioned herein may be trademarks and/or registered trademarks of their respective corporations.
 -0- 10/28/92
 /CONTACT: Bob Beach, Nora Hahn, 713-374-4613 of Compaq Computer; Tony Sapienza of Miller Communications, 617-536-0470, for Compaq; or Tom Pearson of Pearson Communications, 215-644-4420 (broadcast media), for Compaq; Ann Fullerton of IDEA Servcom, 800-428-1555 ext. 3903/
 (CPQ) CO: Compaq Computer Corporation; IDEA Servcom Incorporated ST: Texas IN: CPR SU:


CH -- NE004 -- 5862 10/28/92 09:59 EST
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Copyright 1992 Gale, Cengage Learning. All rights reserved.

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Publication:PR Newswire
Date:Oct 28, 1992
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