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COMPAQ OFFERS FREE THREE-YEAR WARRANTY WITH ALL PC PRODUCTS; RAISES WORLDWIDE SUPPORT STANDARD

 HOUSTON, Dec. 1 ~PRNewswire~ -- Raising the worldwide standard for customer service and support, Compaq Computer Corporation (NYSE: CPQ) today announced it is now including a free three-year warranty with every personal computer it sells worldwide. With today's announcement, Compaq becomes the only computer manufacturer to provide a three-year warranty standard on all current PCs.
 In North America, Compaq also announced that effective today it has extended its free lifetime technical telephone support to seven days a week, 24 hours a day.
 "This is part two of a multifaceted worldwide strategy that Compaq kicked off in June when we set the standard for affordable products and lowered our prices," said Eckhard Pfeiffer, Compaq President and Chief Executive Officer. "Because we build the highest quality products, and offer extensive service and support programs through CompaqCare, no other competitor -- not IBM, not DEC, not HP, not AST, not Dell -- backs all of its products the way we do."
 "Over the past 18 months, Compaq has quickly transformed itself into the worldwide leader in service and support by making significant investments in differentiating its high quality programs and offering customers industry-first and exclusive capabilities," Pfeiffer added.
 Effective December 1, 1992, COMPAQ PCs worldwide come standard with a three-year warranty. Compaq also offers additional support programs around the world based on market needs. Specifically in North America, all COMPAQ desktop and portable personal computers come standard with a three-year warranty, including the first year on-site. All COMPAQ PC server products, including the COMPAQ ProSignia, COMPAQ SYSTEMPRO, COMPAQ SYSTEMPRO~LT, COMPAQ SYSTEMPRO~XL, and COMPAQ ProLiant, are now all covered for three years with on-site service. Discontinued products that are sold after Dec. 1 will continue to be covered by a one-year on- site warranty.
 Along with the new three-year warranty, Compaq (North America) is offering several warranty upgrade contracts (to extend the warranty period) and service upgrade contracts (to extend on-site service for desktops and portables) for Compaq customers who require additional coverage. Customers can call the Compaq Customer Support Center toll free ( 800-345-1518) for details.
 Customers in the U.S. and Canada can also call the support center around-the-clock to resolve problems for all COMPAQ PCs, regardless of their purchase date. The support center was previously available weekdays, from 7 a.m. to 7p.m. Support for COMPAQ PAGEMARQ printers will shift to round-the-clock beginning January 1, 1993.


Company Background
 Compaq Computer Corporation is a world leader in the manufacture of PC servers, desktop, portable and notebook personal computers, and network laser printers. Founded in 1982, the Company reported 1991 worldwide revenues of $3.3 billion.
 COMPAQ products are sold and supported in more than 85 countries through a network of more than 8,300 Compaq Marketing Partners, including authorized resellers (national chains, franchisors, retail outlets and superstores), specialized resellers, value added resellers (VARs), distributors, network integrators, systems integrators and authorized third party maintainers.
 NOTE TO EDITORS: COMPAQ, SYSTEMPRO, DESKPRO, Registered U.S. Patent and Trademark Office. ProSignia, ProLiant, QVision, COMPAQ INSIGHT Manager, trademarks of Compaq Computer Corporation. NetWare is a trademark of Novell, Inc. Windows is a trademark of Microsoft Corp. Product names mentioned herein may be trademarks and~or registered trademarks of their respective companies.
 -0- 12~1~92
 ~CONTACT: Mike Berman, John Sweney, Debra Globe, Yvonne Donaldson, Hedy Baker, Nora Hahn, or Linda Parsons, all of Compaq Computer, 713- 374-0484; or Tony Sapienza or Donna Ruane, of Miller Communications, 617-536-0470, for Compaq; or Tom Pearson of Pearson Communications, 215- 644-4420 (broadcast media)~
 (CPQ)


CO: Compaq Computer Corporation ST: Texas IN: CPR SU:

DH -- NE004 -- 2241 12~01~92 08:27 EST
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Publication:PR Newswire
Date:Nov 30, 1992
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