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COMPAQ BOOSTS SERVICE AND SUPPORT NETWORK WITH GE AND TRW AUTHORIZATIONS THIRD-PARTY MAINTAINERS BROADLY EXPAND SUPPORT TO COMPAQ CUSTOMERS

COMPAQ BOOSTS SERVICE AND SUPPORT NETWORK WITH GE AND TRW AUTHORIZATIONS
 THIRD-PARTY MAINTAINERS BROADLY EXPAND SUPPORT TO COMPAQ CUSTOMERS
 HOUSTON, Nov. 5 /PRNewswire/ -- Compaq Computer Corporation (NYSE: CPQ) today further strengthened its customer service and support capabilities by authorizing General Electric and TRW to provide complete warranty service and support for the entire line of COMPAQ PCs and PC systems in the United States.
 By joining the Compaq Authorized Third-Party Maintainer Program, General Electric Computer Service (GE) and TRW Customer Service Division (TRW) bring an additional 1,600 service professionals in 430 locations to the existing nationwide network of Authorized Dealers that provide high-quality service and support to Compaq customers. Compaq products can now be serviced by approximately 3,200 service professionals in 2,200 authorized service locations in the U.S.
 "Compaq provides one of the strongest and broadest customer service and support networks in the industry," said Ross Cooley, vice president, North America, Compaq Computer Corporation. "The addition of these third-party maintainers complements the extensive support offerings of Authorized Dealers and gives Compaq customers a comprehensive array of service options."
 The Compaq Authorized Third-Party Maintainer program, which began in 1986, allows select service organizations to provide customers with Compaq warranty service as well as a broad range of customized support offerings. TRW and GE, leaders in providing nationwide, multivendor microcomputer maintenance solutions, join Intelogic Trace (IT) as national service providers through the Authorized Maintainer Program.
 "This agreement demonstrates Compaq's confidence in GE's ability to deliver dependable, top-quality service across the country," said Patrick J. Horgan, manager of marketing and sales, GE Computer Service. "We are extremely pleased to establish this relationship with Compaq as it enhances our ability to provide the highest quality service on the wide range of Compaq products."
 "TRW looks forward to playing an important part in Compaq's overall customer service and support program," said Arthur B. Branstine, vice president and general manager, TRW Customer Service Division. "TRW's full range of customized support and service plans, including on-site maintenance, will complement services provided by Compaq and its dealer network."
 The move was applauded by Compaq customer Ron Swanson, who manages the Workstation Services Group for Chevron Corp. He agrees that these new third-party maintainer authorizations will improve multivendor service and support for PCs and PC systems.
 "The new third-party maintainer authorizations are a very positive move for Chevron because it improves our capability to provide the most effective ongoing support for the company's installed PCs and workstations," said Swanson.
 Compaq Authorized Third-Party Maintainer Program
 Compaq Authorized Third-Party Maintainers provide a variety of customized service offerings, including long-term service plans and on-site service analysis and maintenance. With offices across the U.S., Compaq Authorized Maintainers offer responsive and flexible service to Compaq customers requiring on-site service in multiple locations.
 In addition to providing basic warranty services, requirements of the Authorized Maintainer program include participation in Compaq certification training and adequate stocking of spare parts.
 Additionally, Authorized Third-Party Maintainers offer a comprehensive menu of services, including 24-hours-a-day, 7-days a week, year-round service response at every location nationwide; technical hot-line support; systems configuration and installation; and on-site and remote systems monitoring, diagnostics and maintenance.
 Demonstrating an expertise in the service and support of PCs and PC systems in Local Area Network and Wide Area Network environments, 25 percent of the total service staff at GE, IT and TRW are certified in supporting key operating systems, including Banyan and Novell.
 Additionally, authorized maintainers have access to the complete range of Compaq support resources, including product training, documentation and technical support. Customers can purchase support contracts directly from Compaq Authorized Third-Party Maintainers or through participating Authorized Dealers who resell maintainer service contracts.
 Commitment to Service and Support
 Compaq is committed to providing both its resellers and end users a wide variety of support programs to meet their needs. Resellers have access to technical support lines; QuickFind, a comprehensive CD-ROM-based documentation system; and expedited cross ship, for overnight delivery of warranty parts.
 Customers have easy access to Compaq through the Customer Support Center (800-345-1518), a toll-free service designed to provide product information and basic support on COMPAQ products; the Compaq Telephone Support Agreement, a fee-based service offering problem resolution to customers using COMPAQ platforms in multivendor connected environments; and Compaq Technical Training Courses.
 Company Background
 Compaq Computer Corporation is a world leader in the manufacture of PC systems, and desktop, portable, laptop and notebook personal computers. COMPAQ products are sold in more than 69 countries through a network of more than 3,500 Authorized COMPAQ Computer Resellers.
 Founded in February 1982, Compaq ranks No. 377 in Fortune Magazine's 1991 "Global 500" listing of the world's largest companies. In the 1991 Fortune 500, Compaq ranked No. 136. The Company reported 1990 worldwide sales of $3.6 billion.
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 NOTE: COMPAQ, DESKPRO and SYSTEMPRO are registered trademarks (Registered U.S. Patent and Trademark Office) of Compaq Computer Corporation.
 -0- 11/5/91
 /CONTACT: Mike Berman, Debra Globe, Nora Hahn, John Sweney, Hedy Baker, Catherine Macora all of Compaq Computer Corporation, 713-374-4616; Tony Sapienza of Miller Communications, 617-536-0470; or Tom Pearson of Pearson Communications, 215-648-3975, for Compaq Computer/
 (CPQ) CO: Compaq Computer Corporation ST: Texas IN: CPR SU: KM -- NE017 -- 1277 11/05/91 13:18 EST
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No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1991 Gale, Cengage Learning. All rights reserved.

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Date:Nov 5, 1991
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