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COMPANIES REPORT INCREASED FOCUS ON TRAINING AND DEVELOPMENT

 COMPANIES REPORT INCREASED FOCUS ON TRAINING AND DEVELOPMENT
 MINNEAPOLIS, Aug. 31 /PRNewswire/ -- Despite a recessionary climate that would seem to encourage short-term thinking, North American companies have stepped up their training and development activities considerably in recent years, according to a new survey by the Wyatt Company.
 Thirty-one percent of 2,200 managers in the U.S. and Canada say training and development in their companies increased "significantly" over the past three years. Another 34 percent said it increased "somewhat." Just 11 percent reported that training and development decreased in that time period.
 "A company's ability to produce gains in quality, productivity and customer satisfaction depends most of all on the effectiveness of its workforce," said Peter Miller, in Wyatt's Minneapolis office. "Seeing this, companies are more willing than ever to invest in their people."
 Forty-six percent of respondents ranked quality management among their top-five training and development priorities. Also high on their lists were team building (ranked as a top-five priority by 45 percent of respondents) and improving performance management (43 percent) and customer service (33 percent).
 Leadership building was also ranked as a top-five objective by 46 percent of respondents, tying quality management as the most-cited priority. "As companies adapt to new business realities, senior executives are being called upon to inspire and motivate -- not just manage," said Miller.
 New training methods used
 Companies still rely most on on-the-job and classroom training (used "to a great extent" by 70 percent and 62 percent of companies, respectively). But many expect to adopt newer methods soon. While just 10 percent say they use computer-based training to a great extent today, 28 percent plan to do so in the next two years. Similarly, 12 percent use video-based training to a great extent today, while 23 percent plan to do so.
 For more information on "The Wyatt Communications and Training Survey," contact Robin Whittlef at 612-921-7830 or The Wyatt Company, 8400 Normandale Lake Boulevard, 15th Floor, Minneapolis, Minn., 55437.
 The Wyatt Company is an international consulting firm specializing in the areas of human resources, financial management and systems. The firm has 3,400 employees and offices in 69 cities worldwide.
 Amount of Training and Development Versus Three Years Ago
 --Increased significantly 31 percent
 --Increased somewhat 34 percent
 --Stayed about the same 24 percent
 --Decreased somewhat 8 percent
 --Decreased significantly 3 percent
 Five Highest Training and Development Priorities
 Percent of respondents citing
 as a top-five priority
 --Leadership building 46 percent
 --Quality management 46 percent
 --Team building 45 percent
 --Performance management 43 percent
 --Customer service 33 percent
 Training Methods Used Most Often Today
 Percent of companies reporting
 method is used "to a great extent"
 --On-the-job training 70 percent
 --Classroom training 62 percent
 --Performance/job aids 24 percent
 Training Methods Expected to Grow Fastest in Next Two Years
 Use method Expect to do so Increase
 "to a great extent" in two years
 today
 --Computer-based training 10 percent 28 percent 18 percent
 --Performance/job aids 24 percent 37 percent 13 percent
 --Video-based training 12 percent 23 percent 11 percent
 --Self-study programs 11 percent 21 percent 10 percent
 -0- 8/31/92
 /CONTACT: Peter Miller, 612-921-8737, or Liz Leffel, 612-921-8723, both of The Wyatt Company/ CO: The Wyatt Company ST: Minnesota IN: SU:


MA -- MN011 -- 5179 08/31/92 18:04 EDT
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Copyright 1992 Gale, Cengage Learning. All rights reserved.

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Date:Aug 31, 1992
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