COM2001.com Launches Accessibility Communications Solution.
COM2001.com has introduced alexis 2.0, a PC-based technology that
encompasses e-mail, fax, voice mail, Web, teleconferencing,
videoconferencing, remote access and full Internet-based messaging and
call control. The solution is targeted at any size company with a highly
mobile workforce. alexis 2.0 consists of four components including
alexis Workgroup, alexis Office, alexis Enhanced Services Platform (ESP)
and alexis Call Center. The Workgroup function of the alexis 2.0 is the
basis for all communications solutions and includes remote offices with
a mobile sales force and remote field offices or telecommuters such as
field dispatched service reps. The alexis Workgroup addresses the needs
of the workforce by providing a single telephone number to mobile
employees, not only for messages, but also for real-time accessibility
to their customers. Users have the capability of receiving faxes, voice
and e-mail messages delivered directly to a Microsoft Outlook Inbox.
Workgroup also incorporates remote notification, talking e-mail and
personal assistant with Find Me/Follow Me Call Forwarding and Automatic
Speech Recognition (ASR) with Dual Tone Multi Frequency (DTMF) fall back
for finding contacts and placing calls. alexis Office integrates a
conferencing manager, call center manager, personal assistant and
operator on a single server. It ties normal PBX functionality with voice
mail and e-mail messaging. alexis personal assistant offers
sophisticated call routing and voice control for all communications.
alexis Call Center is designed for handling inbound calls by
distributing calls to agents. The features include automatic speech
recognition and IVR for effective call routing.