Printer Friendly Launches Accessibility Communications Solution. has introduced alexis 2.0, a PC-based technology that encompasses e-mail, fax, voice mail, Web, teleconferencing, videoconferencing, remote access and full Internet-based messaging and call control. The solution is targeted at any size company with a highly mobile workforce. alexis 2.0 consists of four components including alexis Workgroup, alexis Office, alexis Enhanced Services Platform (ESP) and alexis Call Center. The Workgroup function of the alexis 2.0 is the basis for all communications solutions and includes remote offices with a mobile sales force and remote field offices or telecommuters such as field dispatched service reps. The alexis Workgroup addresses the needs of the workforce by providing a single telephone number to mobile employees, not only for messages, but also for real-time accessibility to their customers. Users have the capability of receiving faxes, voice and e-mail messages delivered directly to a Microsoft Outlook Inbox. Workgroup also incorporates remote notification, talking e-mail and personal assistant with Find Me/Follow Me Call Forwarding and Automatic Speech Recognition (ASR) with Dual Tone Multi Frequency (DTMF) fall back for finding contacts and placing calls. alexis Office integrates a conferencing manager, call center manager, personal assistant and operator on a single server. It ties normal PBX functionality with voice mail and e-mail messaging. alexis personal assistant offers sophisticated call routing and voice control for all communications. alexis Call Center is designed for handling inbound calls by distributing calls to agents. The features include automatic speech recognition and IVR for effective call routing.
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Publication:Customer Interaction Solutions
Article Type:Product Announcement
Date:Mar 1, 2001
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