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 BOSTON, Aug. 2 /PRNewswire/ -- Claris Corp. announced today the expansion of the Claris Support Portfolio with new subscription technical support services for individual users and small to large businesses in the United States and Canada, effective Sept. 1, 1993. In addition, the company has expanded its basic warranty and post-warranty customer support program with support for the hearing impaired and French-speaking Canadian users of Claris software.
 The new subscription services -- Claris Help Desk, Claris Professional Support and Claris Advantage -- all provide high-priority phone and online access to Claris support specialists and other valuable resources. Unlike pay-for-support programs offered by other software vendors, all three new Claris Support Portfolio programs support all currently selling Claris and Claris Clear Choice Macintosh and Windows software products. Including Claris software now bundled with PCs and Macintosh CPUs. Subscribers pay only one annual fee per program, which helps them to accurately forecast and budget for ongoing priority technical support from Claris, regardless of the number and type of Claris products in use.
 Further, each program entitles subscribers to discounts on third-party training products on Claris software.
 The Claris Support Portfolio: Support for all Claris software
 products to meet changing needs of Claris customers
 The following new subscription support programs have been added to the Claris Support Portfolio, which consists of basic services, Claris Solutions Alliance services, 900 GuideLine and Technical Training Seminars:
 Claris Help Desk -- Provides multi-level support for up to five help desk staff members at the customer site who support other PC and Macintosh users. It is primarily designed to assist larger corporate users. Services include: Toll-free priority phone access; TechInfo Library (quarterly database updated monthly and distributed on disk); Quarterly multi-page TechInfo Journal Newsletter; Quarterly Service Activity Reports; Beta Review Programs eligibility; Technical Support Training; Technical Account Management; Claris press releases and a private online forum on America Online (AOL) and CompuServe. Annual subscription cost: $3,999.
 Claris Professional Support -- Supports one user within small- to medium-sized businesses with all of the above services except for Quarterly Service Activity Reports; Beta Programs; Technical Support Training; and Technical Account Management. Annual subscription cost: $499
 Claris Advantage -- Support for single users or individuals within self-owned or small businesses with toll-free priority phone access; TechInfo Newsletter; Training discounts; and support volume discounts. Annual subscription cost: $129.
 The Claris Support Portfolio also offers priority technical support services to third-party developers, training organizations and consultants who are members of the Claris Solutions Alliance.
 DataQuest sees Claris' Support Portfolio having
 strong competitive edge
 "Claris has thrown a sharp curve at its competitors," according to Bob Johnson, software service industry analyst, DataQuest, the Dunn & Bradstreet market research firm. "When you buy a Claris service contract, it covers all current Claris products, in any quantity, for any number of users. To make this offer, Claris has balanced marketing objectives against support capabilities and demands. The marketing objectives are to simplify support contract administration and leverage the fact that, when users decide to purchase additional products from among competing vendors, Claris tips the odds in its favor, because Claris support costs are already covered."
 The Claris Support Portfolio program also includes a 900 technical assistance phone line and a roster of comprehensive training programs led by Claris experts, which allows users to utilize services on a "pay- as-you-go" basis.
 Claris technical phone support specialists are available for assistance Monday-Thursday, 6 a.m. to 6 p.m. (PDT) and Fridays, 6 a.m. to 2 p.m. (PDT).
 For more information on the Claris Support Portfolio, customers may call Claris customer assistance at 800-3-CLARIS.
 Claris Corp., a leading worldwide vendor of Macintosh and Windows software for business, government, education and home, is a subsidiary of Apple Computer Inc. (NASDAQ-NMS: AAPL), with headquarters in Santa Clara, Calif.
 NOTE: Claris is a registered trademark of Claris Corp. All other trademarks are property of their respective owners.
 -0- 8/2/93
 /CONTACT: Kevin J. Mallon, 408-987-7227; or Ines Anderson, 408-987-7154, both of Claris/

CO: Claris Corp.; Apple Computer Inc. ST: Massachusetts, California IN: CPR SU:

TB-GT -- SJ003 -- 8151 08/02/93 08:04 EDT
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Publication:PR Newswire
Date:Aug 2, 1993

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