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CLAB 2003 to showcase the latest banking technology.

Technology offers many benefits to Latin American financial institutions seeking to compete effectively in today's global marketplace. Many of the latest solutions designed to enhance productivity, lower operating costs and improve customer service will be showcased at the Technology & Marketing Conference--CLAB 2003. Sponsored by Asociacion Bancaria Salvadorena (ABANSA), this regional technology and marketing conference will be held August 27-29, 2003, at the Radisson Hotel, San Salvador, El Salvador. (Visit for more information.) Whether or not you plan to attend CLAB 2003, here are several new technology solutions for Latin America.


Group 1 Software's highly effective DOC1 customer communication management solution provides significant benefits to Brazil's Banco Itau and other Latin American financial institutions. DOC1 allows financial services organizations to create customer-friendly account statements, trade confirms and other mission-critical documents as well as include one-to-one marketing messages on the documents. DOC1 also generates an exact replica of that statement, which is available to agents at the bank's call center, enhancing productivity and improving customer service. Both customers and call center agents can view the statements over the web and request reprints for local printing.

"We help companies find, reach and keep their high-value customers," says Ann Jurczyk, vice president, marketing of the Group 1 Software's DOC1 division. "We offer a single, integrated solution that enables branch offices, call centers and account managers to create and distribute personalized communications over the web."

For financial institutions, as well as service companies like BellSouth Peru and COMCEL, the delivery of targeted messages is an ideal way to strengthen customer relationships. DOC1 provides a quick and easy way to generate personalized business communications such as invoices and statements with cross-selling messages that turn routine documents into strategic selling tools.

Latin American banks also benefit from Group 1 Software's DataSight solution, which allows them to consolidate customer data--often located in different departments throughout the institution--for an accurate understanding of the products and services being utilized by an individual customer. This information is the foundation for effective cross-selling, which can then be analyzed by Group 1 Software's modeling solutions to implement the most effective targeted marketing campaigns.

Group 1 Software (NASDAQ: GSOF) is a leading provider of software solutions for customer communications management, data quality, marketing automation and direct marketing applications. Founded in 1982 and headquartered in Lanham, Maryland, Group 1's solutions are used by leaders in the financial services, banking, retail, telecommunications, utilities, e-commerce, and insurance industries. For more information, visit or visit Group 1's booth at CLAB in El Salvador.

Temenos brings global experience to Latin America

Temenos is one of the world's leading banking software vendors with offices and staff in over 20 different, countries and a growing list of local and regional partners and distributors, which also includes top-echelon and global names such as IBM and Oracle

To highlight the importance of the area and its determination to focus and support the Latin American market, Temenos has created a new Americas South region based out of Miami with a local support center' already in place and staffed in Ecuador. "Aggressive, plans also provide, for new offices to follow shortly in Mexico and Chile and to further emphasize our belief in growing local and domestic business," states Enrique Ramos O'Reilly, General Manager--Temenos Americas South Region.

The Temenos GLOBUS[TM] system is a modular banking solution that includes core functions designed to administer accounts, transactions and contracts, it includes specialized modules for treasury/investment, retail banking, risk, exposure and liquidity management, private banking, corporate/commercial and strong trade finance capabilities. The product is fully multi-currency capable and provides branch and multi-company support, along with fully automated accounting, accruals, commissions, statements and support for fixed and floating interest rates and varying rates and rules for taxation and inflation.

"The software has been developed (and still is) by bankers, for bankers," says O'Reilly. "We offer Latin America the benefits of first-class technology, excellent business functionality and our international experience combined with local expertise." Temenos now serves more than 350 financial institutions in 110 countries, including Dresdner Bank Lateinamerika AG, Banco Santander as well as Fleet BankBoston.

Recently, Temenos has packaged its software as a ready-to-use solution for mid-size and smaller banks in a configuration called GLOBUS emerge, which is available in English, Spanish, Portuguese and French (simultaneously),

"eMerge is being offered in Latin America with a highly competitive licensing fee and a shorter implementation time, reducing significantly the institution's costs. This is particularly important in Latin America, where we understand both the potential for growth and the constraints on finance and resources faced by many institutions," says O'Reilly

The Temenos Company and products will be showcased at the CLAB event in El Salvador in August.

For company and product information, please see Contact information: Telephone, 305-913-6963; fax, 305-913-6434; e-mail


With its OnBase[R] integrated document management software, Hyland Software Inc. is a leading provider of electronic document management solutions. Thanks to a new partnership with SQN Banking Systems[TM], Hyland is now able to offer check fraud detection technology to financial institutions throughout the Americas.

"We are excited about this joint initiative," says Alfonso Zubizarreta, vice president of Latin America sales. "Partnering with SQN Banking Systems will accelerate the acceptance and use of OnBase by Latin American banking institutions as the archival standard for fraud detection and investigative information."

Hyland Software's OnBase enterprise software offers, the full spectrum of integrated document management capabilities in a single, web-enabled application. A highly effective online system, OnBase electronically captures, stores and manages paper documents, e-mails, videos, application files, and web content. OnBase integrates seamlessly with ERP, CRM and e-business applications to create a single point of access to information.

"Our business solutions help reduce costs," says Zubizarreta. "We provide an environment where multiple people can share documents, accelerating the speed of business and reducing the time spent searching for paper documents."

Fraud detection is just one of many bank operational tasks that can be automated through the OnBase software. Financial institutions are implementing OnBase in departments like investment management, loan processing and treasury products to enhance product offerings while simultaneously reducing unit costs.

With an office in Brazil and representatives in 15 Latin countries, Hyland now serves about 130 regional customers, including Banco de Bogota, Banco General, Banco del Cafe, ABN--AMRO, and Banco Salvadoreno. "We have a strong commitment to the region," says Zubizarreta. "We understand our customers' cultures, and we speak their languages."

A globally recognized electronic document management solutions provider, Hyland Software serves more than 3,500 organizations and government agencies throughout the world. For more information, visit
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Title Annotation:Special Advertising Feature
Publication:Latin Trade
Date:Aug 1, 2003
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