CIRCUITS ASSEMBLY opens 2006 Service Excellence Awards.
The SEAs honor companies in electronics manufacturing for excelling in the critical area of customer service. The program also allows participants to benchmark themselves against peers in terms of customer satisfaction.
"We are proud of the decade-long recognition we've received from CIRCUITS ASSEMBLY magazine and its Service Excellence Awards program," said Karen Vincent, director of sales and program management at MassTech EMS. "The awards both validate and raise awareness of our commitment to delivering outstanding services in engineering and creative supply chain solutions that help customers reach their larger business goals. What means most to us is that the awards reflect our clients' perspective on our services. We look forward to participating in this program year after year."
Customers are surveyed to determine a participating company's level of customer satisfaction in various categories, including: dependability/timely delivery; ease of use; manufacturing quality; responsiveness to requests and changes; technology; and value for the price. All customer responses and ratings are tabulated by a third party and provided in a confidential report to the participating company.
This year, CIRCUITS ASSEMBLY will recognize three categories of EMS providers based on revenues (under $100 million; $100 million to $500 million; $500 million and over) and the following categories of suppliers: dispensing; pick-and-place; repair and rework; screen printing; test and inspection; materials (solder paste); and manufacturing or supply chain management software.
CIRCUITS ASSEMBLY will honor winners during Apex 2006 in Anaheim, CA. Proceeds from the program help fund the SMTA's Charles Hutchins Educational Grant. For more information, contact associate editor Robin Norvell at firstname.lastname@example.org or visit circuitsassembly.com/cms/sea.
Edited by Mike Buetow
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|Title Annotation:||Industry NEWS|
|Date:||Nov 1, 2005|
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