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 TRENTON and JERSEY CITY, N.J., Aug. 26 /PRNewswire/ -- New Jersey's cable television companies today pledged their adherence to a Commitment to Customer Service, part of an ambitious new direction entitled Cable Television: Changing With New Jersey.
 The announcement by the New Jersey Cable Television Association (NJCTA) of the Commitment to Customer Service was made simultaneously at the State House in Trenton and the Liberty Science Center in Jersey City. It came during a demonstration of some of the new information and entertainment services that changing cable technology is capable of bringing to New Jersey consumers, schools and businesses. The NJCTA announcement and the demonstration were cablecast throughout the state to more than 2 million cable homes over the Cable Television Network of New Jersey (CTN).
 The four point Commitment to Customer Service addresses a wide range of consumer concerns regarding cable television service and communication with cable companies. It also establishes a state-wide rebate program and a monitoring system to assure compliance with the Commitment to Customer Service.
 Frank DeJoy, president of the New Jersey Cable Television Association and vice president and general manager of Suburban Cablevision, the state's largest cable system, said, "Our industry began just a few short decades ago as a way for consumers to get a clear television picture. Now, we stand at the threshold of letting customers select among hundreds of channels, and providing two-way communications and interactive television."
 "But as a service industry, what counts at the end of each day is how we served our customers, that day. Promises for the future have to be built on satisfying our customers today. Throughout New Jersey, cable television operators have been working hard to change and improve all aspects of their operations. Over the last several years, members of our association have spent tens of millions of dollars just on new communications systems to speed their response to subscriber calls."
 "Today's pledge to a new Commitment to Customer Service is one more sign of our commitment to Changing With New Jersey, changing in response to our customers needs," Mr. DeJoy concluded.
 Mr. DeJoy made his remarks during a demonstration that highlighted how the convergence of cable television, computer and communications technologies are rapidly expanding the range of services available to New Jersey residents.
 The demonstration showcased present technical capabilities of New Jersey's cable television operators, and reviewed potential services that will be enabled as technological deployments under the Cable Television: Changing With New Jersey program advance. Distance learning, home banking and telemedicine were among the demonstration segments.
 Throughout the demonstration, audiences in both the State House and Liberty Science Center were linked in an interactive videoconference transmitted over the advanced hybrid fiber optic and coaxial cable facilities of New Jersey cable systems.
 The New Jersey Cable Television Association represents 42 cable systems in New Jersey. Cable television can reach virtually every home in New Jersey and more than 2,000 schools and libraries are also served by cable, free of charge.
 -0- 8/26/93
 /CONTACT: Beth Helms or Tony Herrling, 908-281-3416, or Lynn Nowak, 609-392-3223, all for New Jersey Cable Television Association/

CO: New Jersey Cable Television Association ST: New Jersey IN: ENT SU:

SM-OS -- NY028 -- 6108 08/26/93 11:52 EDT
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Publication:PR Newswire
Date:Aug 26, 1993

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