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CAB issues app on air passengers' bill of rights.

AIRLINES operating in the Philippines will no longer have an excuse to be remiss in their obligations to passengers, as the Civil Aeronautics Board (CAB) launched on Thursday its air passenger bill of rights mobile app, an interactive platform that gives passengers an easy access to a copy of their rights as air passengers.

Wyrlou E. Samodio, who heads the legal division of the air-services regulator, said the app will help the flying public whenever they demand for compensation during delays or flight cancellations.

'Developed and powered by Dynamic Outsource Solutions Inc., this mobile application is intended to apprise users, particularly air passengers, of their basic rights and provides for the minimum entitlements in cases of flight delays and cancellations,' he said in a mobile-phone reply.

The app, named APBR, is initially available for Android users.

'We launched the app to reach more people. With the APBR in their hands-in their cell phones-they will be guided and informed of their rights or entitlements. Airlines will no longer have a reason to ignore or be remiss of their obligations to passengers,' Samodio said.

The app was launched in celebration of the 71st anniversary of the regulator.

Aside from the passenger bill of rights, the app allows users to connect directly to a chat box. It also lists contact numbers of the rights bureau of the regulator.

'The app is part of CAB's campaign to intensify its information drive about the APBR. It seeks to increase awareness and education of passengers and other concerned stakeholders of the rights and obligations enshrined in the APBR through technology and innovation,' Samodio said.

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Publication:Business Mirror (Makati City, Philippines)
Date:Oct 5, 2018
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