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Business continuity solutions for insurance.

INSURANCE IS ALL ABOUT ONE THING: PEACE OF MIND. FOR INSURANCE companies delivering that peace of mind--property & casualty and life & annuities writers and health benefits plan providers--the thing that lets their executives sleep at night is knowing that the information their employees and customers need is always available, and always secure.

The insurance industry faces the daily realization that with legislation such as the Health Insurance Portability and Accountability Act (HIPAA) and the Gramm-Leach-Bliley Act, both of which require companies to keep customer information private and secure, they cannot afford to lose or expose critical customer and company data for even a minute.

This data must be available to those who need it, 24 hours a day, 7 days a week. When confidential information is at stake the impacts of a system outage can have far-reaching consequences from both legal and financial perspectives. Insurance carriers must imagine the affect on their customers and their agents if one of their call centers were to lose operations due to a natural of other disaster.

With IT insurance budgets expected to increase 11 percent from 2003 to 2005, according to Celent, insurance carriers are focusing their priorities on business continuity and security solutions from providers such as Sprint, that can help them meet the requirements of government legislation and ensure the data needed to run a successful business is available at all times, even during a disaster.

Sprint offers insurance companies a full portfolio of business continuity and security solutions that are designed to keep information assets safe, secure and accessible at all times.

The first step a company must take towards implementing an effective business continuity and security strategy is to know their strengths, weaknesses and liabilities should the unforeseen happen. Sprint Resilience Evaluation services enable insurance companies to accurately assess their company's ability to prevent business interruptions.

Insurance providers can also benefit from a security policy and procedure review; IT infrastructure and application assessment of business services; and a network assessment which includes points of failure, access diversity and equipment design and implementation.

The Sprint Voice Availability solution is custom tailored to a company's business needs and allows their call centers to stay connected with customers at all times. This solution features components such as traffic routing, alternate routing/route advance, and multi-carrier routing. What are the benefits for an insurance carrier? Every call has a greater chance of getting through. Companies are ensured service availability in the event of an emergency. And they have a proactive single point of contact and around-the-clock support for managing toll-free programs that use multiple carriers.

The Emergency Management solutions portfolio utilizes Sprint Attended Conferencing[SM] services and PCS 3G wireless phones to keep executives and employees in constant communication at any time and anywhere during the execution of their recovery plans.

The Sprint Anywhere Office solution features multi-device communication options that can give insurance company employees the availability of continuous access to policyholder and provider information, and the flexibility to be able to communicate with partners, coworkers and customers from alternate office locations, while traveling or while on the site of a customer claim.

Insurance companies must maintain continuous operations to serve the needs of their employees, partners, and most importantly, customers. They cannot afford to be ill-prepared for an unplanned or planned business emergency. By partnering with Sprint, an insurance company can assess vulnerabilities, stay connected with customers, effectively execute recovery plans during times of disaster and remain productive at all times.


To learn more about how Sprint solutions can help your organization ensure continuity of business operations, join Sprint and Ziff Davis Market Experts for one of our interactive, industry-focused e-seminars. Learn more about this event and register online at
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Title Annotation:Special Advertising Section
Publication:Best's Review
Geographic Code:1USA
Date:Sep 1, 2003
Previous Article:Coming up ... in Spetember. (Companies).
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