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Business Management and Practice for the Contract Security Guard Operator.

Business Management and Practice for the Contract Security Guard Operator

Business Management and Practice for the Contract Security Guard Operator by Robert R. Rockwell highlights an assortment of business practices for persons engaged in or planning to establish a contract security service. Although this book is intended as a reference for the above-mentioned individuals, we must not lose sight of the value it presents to another audience--the contract service user.

Rockwell's extensive background both in and as a consultant to the contract security services industry allows him to define articulately areas that must be addressed in the early stages of business to avoid failure. Rockwell hits the nail on the head when he emphasizes the impact certain actions have on a contract security service, such as the losses of unrecovered uniforms due to front-end turnover, unbilled (absorbed) overtime due to poor scheduling, and uncontrolled payroll (the most variable cost and most difficult to control).

Business Management and Practice for the Contract Security Guard Operator also addresses catch-22 situations such as the chronic problem of employees who resign and fail to return their uniforms and equipment. Most state labor laws prohibit firms from with-holding a uniform deposit or retaining final paychecks pending the return of all uniforms and equipment.

I was delighted to see Rockwell stress the fact that "the company operations department drives the business," "all other company functions must support guard operations and good service," and the importance of having an accounting or financial manager who has "a grasp of all facets of the organization and understands the application of business principles to guard operations."

This book is well written and easy to read with extensive financial tables and figures. It will serve as an eye-opener for contract security services and will discourage those unqualified individuals who feel they can hang a shingle on their house and plunge into this extremely difficult, competitive industry.
COPYRIGHT 1989 American Society for Industrial Security
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1989 Gale, Cengage Learning. All rights reserved.

Article Details
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Author:Law, John K.
Publication:Security Management
Article Type:Book Review
Date:Feb 1, 1989
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