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BuildingLink.com changing ways of communicating.

A new web-enabled software product called BuildingLink.com is changing and improving the way building management companies communicate with their building staffs in properties all over the city. The top-to-bottom system is also helping buildings' boards of directors and occupants enjoy a more interactive level of communications with and support from their management.

With introductory fees beginning as low as $500 per year, per building, the board and tenants can maintain a 24/7 presence on matters relating to the day-to-day operations of their building. BuildingLink.com operates through a standard dial-up modem or dedicated Internet line connected to BuildingLink.com's servers. Because the system is web-enabled, users can access it via any standard web browser from their office or while traveling on business or vacation.

The program has several basic modules and others that can be custom-designed and activated for a building's particular needs. All information is accessible to only those with need-appropriate passwords. "BuildingLink.com has several tenant-friendly options," said Jerry Kestenbaum, whose parent company has more than 20 years experience in the building services field. "However, this is a sophisticated, all-in-one tool for boards of directors and property management companies."

A Handle on Maintenance

The maintenance module lets occupants post requests for repairs and check on their progress. The maintenance staff can periodically review the status of all job orders by type of repair, date, status (completed or active), apartment or section of the building.

They can arrange job orders in priority order of importance, date filed, or by category (say, all electrical repairs), then schedule the appropriate service companies, and keep progress reports on the status of jobs, including e-mail status reports to tenants.

Pre-formatted answers lets maintenance supervisors respond to occupants' most frequently asked questions. BuildingLink.com provides a library where management and the tenants' board of directors can post information such as official notices, minutes of meetings, downloadable forms, and emergency instructions. Documents can be posted that include attachments or links to other web sites. The board can conduct surveys to determine tenants' opinions on policy changes, proposed cost increases and other matters relating to building operation and maintenance.

Management can develop reports that analyze problems, including calculating charges for repairs billed to occupants. Documenting and archiving communications between management and tenants helps to avoid "he said-she said" misunderstandings. Tenants can specify what type of library documents and notices they want posted automatically to their personal e-mail accounts. They can also publish bulletin board items, post emergency or temporary instructions that the Front Desk can follow when visitors, messengers, and workmen arrive.

Setting an Industry Standard

Kestenbaum notes that each module has its own Help Desk function; thus, making a tutorial or instruction manual unnecessary. The program's ease of operation translates into greater operating and cost efficiencies through time and money saved. Because data is stored securely on BuildingLink.com's servers, management does not need to invest in its own building management hardware and software, and costly updates.

The program will be constantly updated to meet clients' needs. "We expect our product will define the industry standard for web-enabled inter- and intra-building communications systems, and implementing it will be the easiest buy or build decision that management can make."

To schedule a demonstration of BuildingLink.com, call 212-501-7117.

Handle on Maintenance

The maintenance module lets occupants post requests for repairs and check on their progress. The maintenance staff can periodically review the status of all job orders by type of repair, date, status (completed or active), apartment or section of the building. They can arrange job orders in priority order of importance, date filed, or by category (say, all electrical repairs), then schedule the appropriate service companies, and keep progress reports on the status of jobs, including e-mail status reports to tenants. Pre-formatted answers lets maintenance supervisors respond to occupants' most frequently asked questions. BuildingLink.com provides a library where management and the tenants' board of directors can post information such as official notices, minutes of meetings, downloadable forms, and emergency instructions. Documents can be posted that include attachments or links to other web sites. The board can conduct surveys to determine tenants' opinions on policy changes, proposed cost increases and othe r matters relating to building operation and maintenance.
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Publication:Real Estate Weekly
Article Type:Brief Article
Geographic Code:1USA
Date:Jun 14, 2000
Words:706
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