Britain's best- and worst - motorway service stations have been revealed; One services has been described as 'tired and overdue a refit".
Byline: Brett Gibbons
A motorway service station on the outskirts of Birmingham has topped the poll of Britain's best for the second year running.
Norton Canes on the M6 Toll in Staffordshire received a customer satisfaction rating of 99 per cent in the survey by transport watchdogTransport Focus.
It is operated by Road Chef and situated between junctions T6 and T7. It can be accessed from both sides of the carriageway.
Severn View services on the M48 in Gloucestershire, overlooking the Severn Bridge, received the lowest rating, scoring a customer satisfaction rating of just 72 per cent.
The Moto-owned site has received several critical Google reviews in recent months.
One described it as "tired and overdue a refit", while another said it is "not very clean" and the restaurant had "flies buzzing about".
Other reviewers described the toilet facilities as "grim", "falling apart" and "dismal".
Transport Focus surveyed 11,600 customers for their opinion on subjects such as cleanliness, food and drink range, friendliness of staff and value for money at 111 service areas in England between February and April.
The second lowest ranked service area was Burtonwood on the M62 in Cheshire, where 73 per cent of visitors were satisfied.
This was followed by Cullompton on the M5 in Devon (74 per cent), Frankley southbound on the M5 in Worcestershire (75 per cent) and Charnock Richard southbound on the M6 in Lancashire (77 per cent).
Almost two-thirds of services received a satisfaction score of at least 90 per cent.
This is despite 59 per cent of all respondents rating the food or drink they bought as being value for money.
Transport Focus chief executive Anthony Smith said: "Motorway users tell us they have a good experience when visiting service areas, but it's clear that many do not feel the experience is good value for money.
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"They want pleasant, well maintained facilities with good quality food choices.
"Motorway services continue to play an important safety role, providing drivers with the opportunity to take a break.
"Drivers in the survey confirm they feel less stressed and are more alert after stopping at motorway services."
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|Publication:||Get Reading (Reading, England)|
|Date:||Aug 1, 2019|
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