Bosch Packaging Services wins Award of Excellence from PPMA.
Bosch Packaging Services Ltd., Derby, UK, subsidiary of
Germany's Robert Bosch GmbH, has won the 2005 PPMA (Processing and
Packaging Machinery Association) Award of Excellence for Customer
Service.
It was the second year in a row that the UK service company has received the award, having previously won in 2003/04 as Sigpack Services. This year's panel of judges highlighted the company's service e-portal and training concept and commended the Bosch approach by asking more suppliers to follow the company's example.
Launched last year, the e-portal allows customers to identify spare parts and access information such as a drawing or photograph, price, availability and normal delivery times, in addition to being able to order parts on line. The e-portal is customer and plant specific, and is protected with passwords by site and levels of procurement empowerment within the customer's organization.
It was the second year in a row that the UK service company has received the award, having previously won in 2003/04 as Sigpack Services. This year's panel of judges highlighted the company's service e-portal and training concept and commended the Bosch approach by asking more suppliers to follow the company's example.
Launched last year, the e-portal allows customers to identify spare parts and access information such as a drawing or photograph, price, availability and normal delivery times, in addition to being able to order parts on line. The e-portal is customer and plant specific, and is protected with passwords by site and levels of procurement empowerment within the customer's organization.
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| Title Annotation: | Frozen Food Packaging Trends |
|---|---|
| Publication: | Quick Frozen Foods International |
| Date: | Jan 1, 2006 |
| Words: | 140 |
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