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Blue Pumpkin Signs NACR as Reseller for Workforce Optimization Suite; New Partnership Enables Both Companies to Extend Market Reach.

SUNNYVALE, Calif., Aug. 18 /PRNewswire/ -- Blue Pumpkin, an industry leader in enterprise workforce optimization solutions, today announced signing North American Communications Resource (NACR) as a new partner, reselling the full suite of Blue Pumpkin solutions. The new relationship is set to help Blue Pumpkin accelerate sales and increase customer success through added value and expertise.

Named among the fastest-growing companies in its geography with 55 locations nationwide, NACR is one of the most successful and knowledgeable communications solutions providers in the United States. With design specialists averaging over 20 years of experience, NACR builds best-of-breed solutions from industry-leading solutions providers such as Blue Pumpkin and Avaya, tailoring its processes to fit each customer's preference.

"At NACR, we share a similar philosophy with Blue Pumpkin of investing in our own people to drive customer success, so it's a natural partnership," said Michael Fitzgibbons, vice-president of national sales for NACR. "We team up with Blue Pumpkin time and time again, because deploying their solutions is simply one of the smartest things a contact center can do to quickly improve the areas that matter -- employee performance, customer satisfaction and corporate profitability."

"As the newest addition to our 100+ strong community of tier-one partners, NACR helps us solidify our market lead by opening up new channels and markets nationwide," explained Roger Nunn, vice-president of worldwide sales for Blue Pumpkin. "Together, we also offer a substantial jump in value for our customers, paying special attention to solutions that can have an immediate impact on efficiency and effectiveness of contact center operations."

Recently named "Product of the Year" by Customer Inter@ction Solutions as well as Communications Solutions, the Blue Pumpkin Workforce Optimization Suite helps businesses increase revenue, customer satisfaction, employee satisfaction and profitability. Blue Pumpkin solutions include software and best-practices consulting that enable businesses to put the right people with the right skills in the right place, ensuring they are doing the right things and doing them well. Blue Pumpkin customers have enjoyed a return on investment of 400% and greater.

About Blue Pumpkin

Blue Pumpkin offers industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset -- its people. Addressing a broad range of key business challenges with both innovative technology and best-practices professional services, we help our customers achieve higher profitability, increased customer satisfaction, and improved employee productivity.

The integrated Blue Pumpkin Workforce Optimization Suite enables companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate the results, and implement on-going improvements. Our professional services introduce industry best-practices and change management to shape an environment that fully utilizes technology investments and fosters greater employee performance.

Founded in 1997 and rated on the 2002 Inc 500 list as the fifth fastest-growing private company in America, Blue Pumpkin solutions continue to deliver proven value and high ROI to more than 1,000 organizations worldwide such as AOL Time Warner, AT&T, Borders Group, eBay, E*TRADE, FedEx, General Mills, JetBlue Airways, Kaiser Permanente, Thomas Cook Direct, and many other Global 2000 companies. For more information, please visit

NOTE: Blue Pumpkin and the Blue Pumpkin logo are registered trademarks of Blue Pumpkin Software, Inc. All other trademarks are the property of their respective owners.

CONTACT: Renee Maler of Blue Pumpkin Software, Inc., +1-925-968-9495, or

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Publication:PR Newswire
Date:Aug 18, 2003
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