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Big drop in customer complaints against Yorkshire Water.

FEWER people complained about Yorkshire Water in the past 12 months.

The number of complaints fell again, but there were still more than 7,000 complaints about the company.

The vast majority were about the cost of water and sewage supplies.

The total of 7,228 was a 19.7% fall on last year's tally of 9,003.

Across the country, customer complaints to water companies have fallen for a seventh successive year - but the gap between the industry's best and worst performers remains unacceptable, according to the Consumer Council for Water.

CCWater's annual Written Customer Complaints report has revealed most water companies are doing a good job in meeting the water watchdog's challenge to get more things 'right first time' for customers. That's reflected in a 13.4% fall in written customer complaints to water companies in England and Wales during 2014/15 - down from more than 123,000 to fewer than 107,000. Telephone calls made by customers to water companies to resolve problems have also continued to fall broadly in line with written complaints.

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Publication:Huddersfield Daily Examiner (Huddersfield, England)
Date:Sep 17, 2015
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