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Bibliography.

Allen, Robert Y., Robert F. Spohn, and I. Herbert Wilson. Selling Dynamics. New York: McGraw-Hill Book Company, 1984.

Brownstone, David M. Successful Selling Skills for Small Business New York: John Wiley & Sons Inc., 1978.

Burke, James E, Ph.D., and Barry F. Resnick, Ed.D. Marketing and Selling the Travel Product. Cincinnati, OH: South Western Publishing Co., 1991.

Chaput, Jean-Marc. Living Is Selling. Toronto, ON: Ampersand Publishing Services Inc., 1975.

Clabaugh, Maurice G., Jr., and Jessie L. Forbes. Professional Selling. St. Paul, MN: West Publishing Company, 1992.

Davidoff, Philip G., and Doris S. Davidoff. Sales and Marketing for Travel and Tourism. Englewood Cliffs, NJ: Prentice Hall Career and Technology, 1994.

English, Richard. Successful Selling. London, UK: Columbus Press Limited, 1996.

Fisher, Judith E. Telephone Skills at Work. Burr Ridge, IL: Irwin Professional Publishing, 1994.

Joselyn, Dr. Robert W, CTC. Essential Sales Skills: Mastering the Art of Collaborative Selling. Toronto, ON: Canadian Institute of Travel Counsellors of Ontario, 1998.

Jung, Gerald P. A Practical (wide to Selling Travel. Englewood Cliffs, NJ: Prentice Hall, 1993.

MacNeill, Debra J. Customer Service Excellence. Chicago, IL: Irwin Professional Publishing, 1994.

McGill, Ann M. Supervising the Difficult Employee. Burr Ridge, IL: Irwin Professional Publishing, 1994.

McNamara, Dawn, CTC, DMATP. Closing More Sales. Vancouver, BC: Canadian Institute of Travel Counsellors of British Columbia and Yukon.

Metalka, Charles J. The Dictionary of Tourism, 2nd Ed. Wheaton, IL: Merton House Travel and Tourism Publishers Inc., 1986.

Noble, Cinnie, C.M., LL.B. The Disabled Traveller: A Guide for Travel Counsellors. Toronto, ON: Canadian Institute of Travel Counsellors of Ontario, 1991.

Pimentel, Larry, CTC. The Magic of Selling. San Francisco, CA: Seabourn Cruise Line.

The Psychology of Travel Selling [begin strikethrough] The [end strikethrough] B.E.S.T. Formula for Sales Success. Vancouver, BC: Canadian Institute of Travel Counsellors of British Columbia and Yukon.

Reilly, Robert T., Travel and Tourism Marketing Techniques, 2nd Ed. Albany, New York: Delmar Learning, 1988.

Robinson, Leslie, M.Ed, DMATP, CTC. Maintaining a Diverse Clientele. Toronto, ON: Canadian Institute of Travel Counsellors of Ontario, 1997.

--. Making The Sale. Toronto, ON: Canadian Institute of Travel Counsellors of Ontario, 1997.

Wright, David. Professional Travel Counselling. Etobicoke, ON: Canadian Institute of Travel Counsellors of Ontario, 1995.

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Author:Kay, H. Kenner
Publication:Selling Tourism
Article Type:Bibliography
Date:Jan 1, 2003
Words:368
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