Printer Friendly

Bibliography.

PROFESSIONAL DRESS: MEN AND WOMEN

Amiem, I. and Michael, A. (1999). Business Casual Made Easy.

Business Casual Publications L.C.

Bixler, Susan. (1997). The Professional Image. NY: Putnam

Murray, Jacqueline. (1989). The Power of Dress. Semiotics

Pante, Robert. (1984). Dressing to Win. NY: Doubleday

PROFESSIONAL DRESS: MEN

Boyer, G. Bruce. (1985). Elegance. NY: Norton

Flusser, Alan. (1985). Clothes and the Man. NY: Villard Books

Karpinski, Kenneth J. (1994). Red Socks Don't Work. Impact

Levitt, Mortimer. (1982). The Executive Look. NY: Atheneum

Spillane, Mary. (1993). Presenting Yourself. Piatkus

Thourlby, William. (1990). You Are What You Wear.

Forbes/Wittenburg & Brown

PROFESSIONAL DRESS: WOMEN

Cho, Emily. (1979). Looking Terrific. NY: Ballantine Books

Cho, Emily. (1982). Looking, Working, Living Terrific. NY: Ballantine Books

Fujii, Donna. (1991). Color with Style. Graphic-Sha Publishing Company, Ltd.

Mathis, Carla Mason and Connor, Helen Villa. (1993). The Triumph of Individual Style. Timeless Editions

Mitchell, Charlene. (1983). The Extra Edge: A Woman's Guide to Total Professional Style. Lakewood, CO: Acropolis Books

Patton, Jean E. (1991). Color to Color: The Black Woman's Guide to a Rainbow of Fashion and Beauty. NY: Fireside/Simon & Schuster

Pooser, Doris. (1992). Secrets of Style. Crisp Publications, Inc.

Spillane, Mary. (1993). Presenting Yourself: A Personal Image Guide for Women. Piatkus

Spillane, Mary. (1991). The Complete Style Guide. Piatkus

CUSTOMER SERVICE

Albrecht, Karl and Zemke, Ron. (1985). Service America. NY: Dow Jones-Irwin

Anderson, Kristin and Zemke, Ron. (1991). Delivering Knock

Your Socks Off Service. NY: American Management Association

Barlow, Janelle and Moller, Claus. (1996). A Complaint is a Gift. San Francisco: Berrett-Koehler.

Bell, Chip R. (1996). Customers as Partners. San Francisco: Berrett-Koehler.

Fromm, Bill and Schlesinger, Len. (1993). The Real Heroes of Business and Not a CEO Among Them. NY: Currency-Doubleday

LeBoeuf, Michael. (1989). How to Win Customers and Keep Them for Life. NY: Berkley Books

McIntyre, Maxine. (1991). How to Read People Like a Book (Audio Tape). 7286 E. El Caminito Dr., Scottsdale, AZ 85258

Stiel, Holly and Collins, Delta. (1994). Ultimate Service. Regents/Prentice Hall

Tuleja, Tad. (1987). Beyond the Bottom Line. NY: Penguin Books

Wiersema, Fred. (1996). Customer Intimacy. Santa Monica: Knowledge Exchange.

Willingham, Ron. (1992). Hey, I'm the Customer. New Jersey: Prentice Hall.

Zemke, Ron and Bell, Chip R. (1989). Service Wisdom. Lakewood Books

BODY LANGUAGE

Benton, D. A. (1992). Lions Don't Need to Roar. NY: Warner Books

Bixler, Susan. (1991). Professional Presence. NY: Putnam

Brooks, Michael. (1989). Instant Rapport. NY: Warner Books.

Fast, Julius. (1991). Subtext. NY: Viking

Mehrabian, Albert. (1981). Silent Messages. Wadsworth

Rankin, Jacqueline A. (1992). Body Language: First Impressions. Rancho Cucamonga, CA: Jaba.

BUSINESS ETIQUETTE

Axtell, Roger E. (1990). Dos and Taboos of Hosting International Visitors. NY: John Wiley & Sons, Inc.

Baldrige, Letitia. (1985). Letitia Baldrige's Complete Guide to Executive Manners. NY: Rawson Associates

Braganti, Nancy L. and Devine, Elizabeth. (1984). The Traveler's Guide to European Customs & Manners. Minnetonka, MN: Meadowbrook

Chesanow, Neil. (1985). The World-Class Executive. NY: Rawson Associates

Grant-Sokolosky, Valerie. (). Corporate Protocol. Tulsa, OK: Honor/Harrison House

Martin, Judith. (1989). Miss Manners' Guide for the Turn-of-the-Millennium. Pharos Books/Scripps Howard Co.

Pachter, Barbara and Brody, Marjorie. (1995). Complete Business Etiquette Handbook. NJ: Prentice HAll.

Scott, Blackie. (1983). It's Fun to Entertain. Atlanta: Peachtree Publishers, Ltd.

Vanderbilt, Amy. (1978). The Amy Vanderbilt Complete Book of Etiquette. NY: Doubleday

Yager, Jan. (1991). Business Protocol. NY: John Wiley & Sons, Inc.

Young Stewart, Marjabelle and Faux, Marian. (1994). Executive Etiquette in the New Workplace. NY: St. Martin's Griffin.

BUSINESS MANAGEMENT

Gee, Bobbie. (1993). Winning the Image Game. PageMill Press

Senge, Peter M. (1990). The Fifth Discipline. NY: Currency/Doubleday

SELF MANAGEMENT

Covey, Stephen R. (1990). The Seven Habits of Highly Effective People. NY: Fireside/Simon & Schuster.
COPYRIGHT 2000 Delmar Learning
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2000 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:Best Impressions in Hospitality
Article Type:Bibliography
Geographic Code:1USA
Date:Jan 1, 2000
Words:605
Previous Article:Chapter 10 The art of selecting uniforms.
Topics:

Terms of use | Privacy policy | Copyright © 2019 Farlex, Inc. | Feedback | For webmasters