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1-44 out of 44 article(s)
Title Type Date Words
In retrospect: the history and advancement of the contact center and the customer experience. Company overview Jul 1, 2012 4373
CRM: yesterday, today and tomorrow. Jul 1, 2012 1404
CIS, TMC announce Speech Technology Excellence Award winners. Brief article Jul 1, 2012 173
InfoCision shares 30 years of call center wisdom. Interview Jul 1, 2012 1322
Hello, good people. Column Jul 1, 2012 799
Big time: IBM expands efforts in big data, analytics. Company overview Jun 1, 2012 1425
What's new in social CRM: Aegis, HP bring new solutions to market. Jun 1, 2012 979
Retail case study: social media creates a stream of new opportunity. Jun 1, 2012 489
Ergonomics in the contact center: interior Concepts offers guidance on reducing worker fatigue, increasing productivity. Interview Jun 1, 2012 890
IVR tips and trends. Jun 1, 2012 876
MonaVie smile: health and wellness distributor realizes $500k in savings using ShoreTel. Jun 1, 2012 237
CIS, TMC announce IP Contact Center Pioneer Award winners. Awards list Jun 1, 2012 193
Smartphones change the face of customer interaction. Jun 1, 2012 803
The virtual call center: what's new in Al, at-home agent and cloud-based offers. Company overview May 1, 2012 1449
OAISYS talks multichannel session recording. May 1, 2012 355
Workforce management: WFM solutions may be more beneficial & attainable than you think. May 1, 2012 954
Radialpoint helps carriers, CE outfits support the networked home. May 1, 2012 556
TMC congratulates CRM Excellence Award Winners. May 1, 2012 125
Take a number. May 1, 2012 684
How mobile is impacting customer interactions, and how companies can respond. Interview Apr 1, 2012 702
Leveraging mobile apps for call center efficiency. Apr 1, 2012 432
Industry veteran Genesys has new beginning. Apr 1, 2012 804
Invodo promotes the power of video in Customer Interaction Solutions. Interview Apr 1, 2012 1177
Avatars, training bring new twist to outsourced call center solutions. Apr 1, 2012 359
Home agent programs are a 'win-win'. Apr 1, 2012 871
BroadVision expands enterprise social networking solution. Apr 1, 2012 536
New rules. Apr 1, 2012 558
Uncovering treasure: new solutions enable businesses to realize the richness of customer data. Company overview Jan 1, 2012 2437
Intelliverse makes a comeback with new ION platform. Jan 1, 2012 857
IvyTalk spreads the message. Jan 1, 2012 351
Arcaris 'Gamifies' the call center. Jan 1, 2012 285
TMC, customer interaction solutions magazine congratulate CIS product of the year award winners. Jan 1, 2012 573
Proposed legislation would discourage call center offshoring. Jan 1, 2012 686
Not just another pretty face Hold-Free aims to improve customer service. Dec 1, 2011 561
Customer interaction space sees M&A. Dec 1, 2011 732
Virtual agents: home-based CSRs deliver new benefits to the contact center. Cover story Nov 1, 2011 1766
DVS helps organizations leverage the contact center as a competitive differentiator. Company overview Nov 1, 2011 1074
Kuhn offers vision of industry trends. Interview Nov 1, 2011 672
Capturing the value of voice, e-mail information. Nov 1, 2011 409
Considering the customer experience. Nov 1, 2011 839
IP contact centers, the cloud & social media form holistic customer interaction solutions. Oct 1, 2011 838
Artificial intelligence in customer service. Oct 1, 2011 226
CRM for small fry: SMBs get hooked on customer relationship management. Oct 1, 2011 830
Bring it on home. Oct 1, 2011 829

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