Printer Friendly

BeVocal unveils new voice solution.

BeVocal, a provider of managed call automation solutions to enterprises and service providers, has unveiled The ARC Approach, a voice solution delivery model intended to ensure that clients systematically achieve their desired customer care automation and caller satisfaction results. ARC (Aligned Incentives, Results Guaranteed and Continuous Improvement) enables customers to determine key performance metrics and goals, to receive fast and frequent tuning cycles to achieve those goals, and to align pricing with results.

Whereas customer premise equipment (CPE) vendors take their fees upfront, BeVocal's fees are earned based on the system's performance after deployment.

To ensure that customer automation goals are met, BeVocal applies its "Continuous Improvement Process to each deployment. This process has five distinct parts: high impact improvement levers; results-driven client teams; relevant KPIs and call statistics; enhanced analytical and tuning tools; and regular tune-ups.

The final component of ARC is "Results Guaranteed." BeVocal's speech and performance monitoring expertise enables the company to estimate an application's achievable automation rate, then utilize the appropriate tools and techniques to ensure clients meet their automation goals.

"This model provides for the continuous design and performance optimization of speech applications; in doing so, BeVocal's customers can dramatically improve call deflection rates and customer service without heavy upfront investment," Daniel Hong, Datamonitor voice business analyst, said.

[ILLUSTRATION OMITTED]

www.bevocal.com
COPYRIGHT 2005 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

Article Details
Printer friendly Cite/link Email Feedback
Title Annotation:The ARC Approach
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Mar 1, 2005
Words:218
Previous Article:Genesys, Microsoft deliver combined solution to fuse instant messaging, telephony.
Next Article:Apptera introduces v-Business solutions for the enterprise.
Topics:


Related Articles
BeVocal introduces "Hosting Lite". (New Products).
BeVocal introduces VoCare.
BASEBALL TELECAST ADDS CARTOON TO DRAW KIDS.
Case study: Accounts Recovery Corporation gains competitive advantage from VoIP call recording and monitoring technology.
Vowels: a voice-based Web engine for locating speeches.
Speech Technology Excellence Award[TM].
Make believe.
Cameron Jamie: 37th International Theatre Festival of the Venice Biennale.

Terms of use | Copyright © 2017 Farlex, Inc. | Feedback | For webmasters