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Bahrain : Upgrade Your Batelco Fixed Broadband Package by SMS - New Service Announced by Batelco for Fixed Broadband Customers.

Batelco, Bahrain's leading telecommunication services provider, is delighted to announce a convenient new service allowing customers to upgrade their Fixed Broadband service via SMS. The new service is aimed at further enhancing the overall Broadband experience for existing Batelco customers, giving them the opportunity to upgrade by sending a short text message.

All customers have to do is send a simple text SMS to 4554, where the system will then cross check the customers' circuit number against their CPR and mobile number registered in Batelco's database. The service is very intelligent as it will check the line attainability according to the customer's upgrade request, provide customer information regarding any line faults, and also provides them with a unique ticket number should they need to follow-up regarding any faults.

Once a request is sent via SMs, customers will receive a reply SMS confirming that their request has been received and will be processed in a time frame of 1 hour, in an optimal scenario where the line is attainable and there are no faults with the customer's line, and undergoing the existing Terms and Conditions.

Customers can upgrade their existing packages to any higher value package, as Batelco offers an excellent range of packages with eight options to choose from starting from its entry level 640kb/BD10 package up to its professional 16MB/BD100 package. Visit to review the full line-up of Fixed Broadband packages with details about speed, threshold, rates and additional deals.

Batelco Group General Manager Media Relations Ahmed Al Janahi said that the Company continuously reviews all its products and services to better serve its customers.

"We are delighted to be delivering this new service for our customers. Batelco considers the needs of its customers as its number one priority and listens to their feedback in order to deliver products and services that improves their communication facilities," he said.

In addition to, details about Batelco's products and services may be obtained by visiting any Batelco Retail Shop or by phoning 196.

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Publication:Mena Report
Geographic Code:7BAHR
Date:Apr 13, 2012
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