BUSINESS LIFE: Tool specialists are making the right connection; ADVERTISEMENT FEATURE.
Described by Seco's regional sales manager Julian Adams as "'A new way of interacting with our customers", Seco Connect will have a dedicated team of Seco personnel in the area supporting it.
According to Seco, the concept behind Seco Connect was simple - they wanted to provide an answer to the increasing demand for 'in depth component engineering support' from their customers.
Julian Adams said: "The procurement of tooling products while important is now not the primary demand of our customers.
"The correct application of tooling and manufacturing solutions is now the driving force, thus the 'Connection' between end user and manufacturer has become much shorter".
He added: "What's important to our customers in Coventry is that we provide them with the right tooling for the right job at the right time.
"With technical assistance, a comprehensive range and free next working day delivery on all standard products, I believe we have the ability to contribute to our customers' productivity".
Part of the Seco Connect concept focuses on making the ordering process as seamless as possible.
Seco's online store facilitates this by allowing companies to easily place orders 24 hours a day, 7 days a week.
There, you can check prices, availability and gain access to special online offers.
A blend of on-site and in-house technical support typifies the Seco Connect concept.
The company has three carbide tooling specialists in the Coventry and Rugby area dedicated to working with manufacturing businesses on a daily basis - the region's sales engineer Paul Frost, technical manager Mike Harrold, and service engineer Tom Massey.
They will be supported by a team of in-house technical support and sales personnel from their Technical Centre and 'Custom Tools' manufacturing facility in Alcester.
Their Online Store will have its own advisor, Sally Rice.
The company sees Coventry as one of the major manufacturing centres and believes that the Seco Connect concept will prove to be ideally suited to the area.
Paul Frost, Seco's sales engineer for Coventry, said: "We are now ideally placed to help increase the knowledge base and productivity of Coventry's manufacturing businesses by supplying the latest carbide grades and tooling technologies, backed up with comprehensive product support, quick deliveries, and training".
KNOWLEDGE: The Technical Centre in Alcester plays a key role in educating Seco engineers and customers. USING THE LATEST TECHNOLOGIES: Replacing grinding operations with Cubic Boride Nitride inserts.
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|Publication:||Coventry Evening Telegraph (England)|
|Date:||Jul 22, 2003|
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