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BOSTON TECHNOLOGY INTRODUCES EXTENDED PORTFOLIO OF APPLICATIONS AND SERVICES FOR CO ACCESS FAMILY OF ENHANCED SERVICES PLATFORMS

BOSTON TECHNOLOGY INTRODUCES EXTENDED PORTFOLIO OF APPLICATIONS AND

SERVICES FOR CO ACCESS FAMILY OF ENHANCED SERVICES PLATFORMS
 WAKEFIELD, Mass., June 16 /PRNewswire/ -- Boston Technology, Inc. (NASDAQ: BSTN) announced today new applications and services for its CO ACCESS(tm) series of enhanced services platforms, extending the array of applications and services to include Facsimile (FAX), Interactive Voice Response (IVR),and InfoDirect. The company also introduced a new product, the Capacity Manager, under design to meet real-time system engineering information requirements and to support system capacity engineering planning needs. The new applications and products will broaden the enhanced services market for Boston Technology's customers, the regional Bell Operating Companies (RBOCs), interexchange carriers, independent telephone companies, cellular providers and international telecommunications companies.
 "Basic call answering and voice messaging are becoming more and more widely accepted as telephone companies and service providers continue to roll out these services to their residential, business and cellular customers," stated David Gergacz, Boston Technology's president and chief operating officer. "Today Boston Technology's domestic and international customers are adding to their basic services more sophisticated capabilities and applications to truly take advantage of the public switched telephone network. With our new applications and platform, Boston Technology continues to stay at the leading edge of the enhanced services industry. In addition, these new applications provide telephone companies and service providers significant leverage to penetrate new business markets and increase their revenue streams while also increasing use of the public switched network.
 "We believe that the introduction of these new products and services position us well for maintaining our lead in the evolving enhanced services industry," Gergacz continued. "In addition, we believe that we are well prepared to take advantage of the readiness of the global market as international telecommunications companies begin to deploy enhanced services to their customers." Fax Services Distribute Information More Efficiently and Cost Effectively
 Boston Technology's new fax product line works in conjunction with the CO ACCESS family of platforms, allowing subscribers to use a Touch Tone(R) telephone to give instructions regarding faxes being sent or received. Subscribers can use the CO ACCESS system to send and receive faxes and can take advantage of a variety of sophisticated options, such as storing a fax in the CO ACCESS system until the subscriber is near a fax machine and able to receive it.
 Never Busy Fax Services, the first in the Fax product line, will allow callers to send a fax to a subscriber even when the remote fax is busy. If the subscriber's fax line is busy or if there is no answer, the call is automatically forwarded to the CO ACCESS system where the fax is stored until the line is clear and the fax can be sent. Never Busy Fax is supported by a new Fax Processing Unit, which is compatible with the entire CO ACCESS family of products. The unit is UNIX(tm)- based and can be purchased in 12-port increments. IVR Allows Information Exchange
 Boston Technology's IVR product enables service providers to create a wide range of services for business subscribers, from a simple information tree, to an order entry service, to a sophisticated transaction processing service. Services are designed to provide an easy-to-follow, logical questioning pattern to allow callers to enter requested information through their telephone keypads. This information is then either stored as a voice message or downloaded as a Dual Tone Multi-Frequency (DTMF) signal to a host computer system.
 To customize IVR services for service providers, Boston Technology will utilize an advanced Service Creation Environment. In addition, system administration parameters can be adjusted to allow service providers to sell different variations of their services to different customers.
 As an example, a service provider can offer merchandise order processing services to streamline a customer's business, allowing callers to enter account numbers, select products, and place orders using a Touch Tone keypad. The information input by the customer may be transmitted to a database where it can be processed or stored.
 In addition to providing information to a host database, callers to IVR services can leave messages or they can receive information via fascimile. InfoDirect Makes Information Services Widely Available
 InfoDirect allows service providers to offer high-margin information services to their customers, transforming their basic voice mailboxes into personal information sources. These services can include nationally produced information services, such as horoscopes, stock market summary reports, national sports news, and industry news. In addition, service providers can create their own unique information services customized for specific geographic areas, such as community events hotline or state lottery results.
 Subscribers to InfoDirect services receive information on the topics they have selected within minutes of an update on their selected topics. The information is automatically deposited in the subscribers' voice mailboxes. For example, a subscriber could select from thousands of stocks, bonds, and mutual funds for personal portfolio management. At the close of stock market activities, InfoDirect will automatically deposit a closing price report of the selected information into the subscribers' mailbox. In addition, the subscribers can access the InfoDirect system at any time during the day and receive an up-to-the- minute stock market report or any news about his or her stocks' activities. The subscriber can make changes to the portfolio as frequently as needed by simply accessing InfoDirect and making them directly.
 InfoDirect also works in conjunction with partitioned mailboxes, allowing each member of a household to select his or her own specific information services. The Capacity Manager for Reliable and Efficient Service Delivery
 In addition to new applications, Boston Technology also introduced a new product, The Capacity Manager, designed to meet real-time system performance engineering requirements and to support system capacity engineering planning needs. The Capacity Manager is being developed to support Boston Technology's CO ACCESS systems as a network engineering tool to manage the deployment of enhanced services.
 The Capacity Manager includes a performance simulator (which Boston Technology is demonstrating at the Supercomm '92 trade show today) that will utilize hypothetical call profiles and application scenarios, based on a customer's business plan, in order to analyze capacity requirements. It also includes the ability to provide on-line monitoring of system performance under various call volume conditions. This data can then be used to project network engineering requirements or to study the impact of new applications.
 With The Capacity Manager, service providers can capitalize on Boston Technology's extensive experience in working with telephone companies to deploy enhanced services into the public network. Ultimately, it will help service providers to introduce new enhanced services while maximizing the potential of the CO ACCESS platform.
 Boston Technology will be exhibiting its products and applications at the Supercomm '92 trade show in Chicago from June 16-18 at Booth Nos. 552 and 553.
 Based in Wakefield, Mass., Boston Technology is the industry's technology leader in providing network-based enhanced services systems. The company develops, manufactures, markets and supports enhanced voice processing platforms for Regional Bell Operating Companies, independent telephone companies, long distance companies, cellular and international telecommunications companies.
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 NOTE: CO ACCESS is a trademark of Boston Technology, Inc. Touch Tone is a registered trademark of AT&T.
 -0- 6/16/92
 /CONTACT: Katherine Raphaelson of Boston Technology, 617-246-9000, ext. 3504/
 (BSTN) CO: Boston Technology, Inc. ST: Massachusetts IN: TLS CPR SU: PDT


SH-TM -- NE009 -- 0661 06/16/92 12:05 EDT
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