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BMC Software and KPN Announce Immediate Availability of BMC Software's Web Site Monitoring Service in Europe.

Business Editors/High-Tech Writers

HOUSTON & AMSTERDAM, Netherlands--(BUSINESS WIRE)--July 10, 2001

SiteAngel(TM) Now Included in KPN's E-business Management

Services Offerings, Giving Customers Round-the-Clock

Performance Monitoring and Availability

BMC Software Inc. (NYSE:BMC), the leading provider of enterprise management, and KPN, a leading European telecommunications company based in the Netherlands, today announced the immediate availability of BMC Software's SiteAngel(TM) Web site performance monitoring service in Europe. KPN will offer BMC Software's SiteAngel subscription-based service, giving European customers fast and local access to Web site performance and availability information, enabling them to improve customer satisfaction and assure business availability through better service management.

SiteAngel is a Web-based service that monitors online customer satisfaction and continuously measures the true end-to-end customer experience at a Web site. It can be accessed from any location via the Internet and is platform and browser independent. The detailed information about the customer's experience provided by SiteAngel can be used to ensure that Web sites are meeting the level of service agreed upon in service level agreements (SLAs). SiteAngel is now live in KPN's Datacenter and will simulate the customer's experience, at specified time intervals and provide information on response status and availability in the form of charts and graphs.

"Our customers demand performance monitoring and 24x365 availability which we are delivering by including BMC Software's SiteAngel in our set of offerings," said Cees de Jong, managing director, KPN Datacenter Inc. "Through this partnership, we can guarantee the best service for our customers who can now deal with a local company -- with the assurance that they are getting the best possible service without having to wait for a cross-ocean response."

KPN is the first partner in Europe to incorporate SiteAngel into its e-business management services as a value-added option. Bundled together with their other services, SiteAngel will make an immediate impact on the performance and availability of customers' Web sites.

"With the immediate availability of SiteAngel through KPN's Datacenter, European customers now have fast, local access to our Web site performance management service," said Mary Nugent, vice president and general manager, Service Provider Solutions, BMC Software. "This partnership is a key component in our global effort to make BMC Software's subscription service offerings locally available in worldwide markets. Together we provide a solid foundation for exceptional service level management."

This partnership is the result of an earlier major success with the implementation of a nerve center onsite at KPN. The nerve center, based on BMC Software's Service Assurance Center(R) methodology, allows KPN to streamline their overall business operations by enabling them to know exactly how their customers are using the application services, how the services are performing and whether they are available. The SiteAngel service is the next important BMC Software solution giving KPN the ability to extend their value in services in the e-business arena. For more information on this latest service offering, please visit

About SiteAngel

SiteAngel is an online service that monitors the performance and availability of static and dynamic Web pages to simulate the true end-user experience at an e-business Web site. SiteAngel is unique in its ability to record, playback and re-record a multi-step Web transaction from within a Web browser without requiring the user to install any software. SiteAngel excels at ease-of-use and no programming or scripting is required.

About KPN

KPN is a growth-orientated telecommunications company that fine-tunes its services to the way that its customers live and work. Today's customers want to determine where, when, how and with whom they communicate, and it is KPN's job to make that possible. KPN is pursuing growth in four core business areas: fixed telephony, mobile communications, IP/data services, Internet, call center and media services. KPN offers a full range of telecom and ICT services in the Netherlands and operates internationally under its own name or with partners.

About BMC Software

BMC Software Inc. (NYSE:BMC), is the leading provider of enterprise management solutions that assure business availability -- maintaining and optimizing business-critical systems with automated infrastructure management and unique service management capabilities. BMC Software is a member of the S&P 500, with fiscal year 2001 revenues exceeding $1.5 billion and offices worldwide. For more information, please visit BMC Software's Web site at

BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software Inc. All other trademarks or registered trademarks belong to their respective companies. (c) 2001 BMC Software Inc. All rights reserved.
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Publication:Business Wire
Date:Jul 10, 2001
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