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BLUE SHIELD ASSISTS HEARING-IMPAIRED MEDICARE BENEFICIARIES

 BLUE SHIELD ASSISTS HEARING-IMPAIRED MEDICARE BENEFICIARIES
 CAMP HILL, Pa., Feb. 3 /PRNewswire/ -- Hearing-impaired Medicare beneficiaries in Pennsylvania and Delaware will now have an easier time getting answers to their inquiries regarding Medicare Part B claims.
 Telecommunication Devices for the Deaf (TDDs) are now being answered by service representatives in the Medicare Beneficiary Services operations at Pennsylvania Blue Shield, the administrator of Part B claims in Pennsylvania and Delaware. The devices allow hearing-impaired persons to communicate through telephones by displaying messages with a keyboard and small display screen.
 "Our hearing-impaired beneficiaries have requested such a service, and we're pleased to implement it throughout our service area which spans five states," said Robert E. Warren, vice president, Medicare Benefits Management at Pennsylvania Blue Shield. "Providing quick, accurate information to beneficiaries is a daily priority that we're always looking for ways to improve on, and the addition of TDDs will do that." Requiring no voice communication, TDDs connect with a standard phone jack, have a keyboard, display screen and are portable. Many units include printers for preserving messages.
 Hearing impaired Medicare beneficiaries using a TDD and residing in Pennsylvania and Delaware can call, toll-free, 1-800-242-8471 for information on a Medicare claim. The number will be answered weekdays, 8 a.m. to 4:30 p.m. During evenings, weekends and holidays, incoming messages will be recorded and returned by a Beneficiary Services representative during business hours.
 Pennsylvania Blue Shield, the nation's largest Medicare Part B carrier, serves 3.3 million beneficiaries in Pennsylvania, Delaware, New Jersey and the District of Columbia metropolitan area.
 /delval/
 -0- 2/3/92
 /CONTACT: Brian Herrmann of Pennsylvania Blue Shield, 717-763-3319/ CO: Pennsylvania Blue Shield ST: Pennsylvania IN: INS SU: PDT


CC -- PH036 -- 6303 02/03/92 15:52 EST
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Publication:PR Newswire
Date:Feb 3, 1992
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