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Byline: Steve Bradley

A DESPERATE blind Birmingham man caught short in the city centre was turned away by his bank for 'security reasons' when he asked to use the staff toilet.

Workers at Lloyds TSB in Temple Row told bursting James Linton, 40, of Handsworth that he should go to a nearby branch of McDonald's instead.

But the embarrassed customer 'had an accident' soon after leaving the bank on August 15 because he could not contain himself any longer.

James went to the branch, accompanied by his retriever guide dog Sharps, to pay in pounds 150. He had already tried to use a toilet at Snow Hill station only to find it locked. The former carer, who lives with wife Jayne, 43, has been a Lloyds TSB customer for around nine years but has now vowed to close down his account. He said: "They know me in the bank, and they know Sharps.

"I said to one of the girls there, 'Listen, love, I'm going to pay some money into my account in a minute but, please, if you don't mind, I'm bursting for the lavatory'. She said 'no' and I said 'please'.

"Then another member of staff said I should go to McDonald's. She told me for security reasons I couldn't use their toilet. I told them 'I'm not going to bomb your place - you can escort me to the toilet if you like'. All I had in my rucksack was a couple of bottles of water.

"It's a disgrace. I told them I would change my business from them.

"It's humiliating. This is the 21st century and they are supposed to care for disabled people."

A Lloyds TSB spokesman said today: "We apologise for the inconvenience caused by this matter, however due to security reasons we cannot allow customers access to staff toilets in areas of the branch that are closed off to members of the public."



Apologies: Lloyds TSB, Temple Row, Birmingham. 'Security risk': James Linton, 41, with his guide dog Sharps.
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Publication:Birmingham Mail (England)
Date:Sep 4, 2012
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