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HSBC's new boss has pledged to improve the bank's customer service.

John Flint also targeted boosting business customers and their mortgage market share. The bank pledged to turn their US arm around, invest more in technology and "simplify the organisation."

PROMISE Chief Flint " Flint stopped short of ruling out job cuts. He said: "The reality is that technology is transforming our industry in quite unusual and rapid ways. We have to be alert to that."

A big part of HSBC's push will be in Asia, and particularly China, where they are already major players. Flint said: "It is time for HSBC to get back into growth mode."

But investors were unimpressed as HSBC's share price was broadly flat.

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PROMISE Chief Flint