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BAD WEATHER CAUSES SOUTHERN BELL TO IMPORT REPAIR CREWS

BAD WEATHER CAUSES SOUTHERN BELL TO IMPORT REPAIR CREWS
    MIAMI, July 7 /PRNewswire/ -- Due to service interruptions caused by last week's heavy rains, Southern Bell has imported about 90 BellSouth Telecommunications technicians from Tennessee, Georgia, South Carolina and Alabama to answer an overwhelming number of customer trouble reports.
    "During the past week, we've had three times the number of trouble reports than we normally do," said Southern Bell spokesman Spero Canton. "The only way we can respond to that customer demand is to increase the number of repair crews in the field."
    On a normal day Southern Bell might receive 2,000 customer trouble calls, but during last week's heavy rains that number rose to an average of 7,500 calls per day.
    "Most of the service interruptions were caused by either wet cables, dropped outside wires or faulty inside telephone jacks.  When possible, calls are re-routed to other trunk lines in order to ensure continued service but in some cases that isn't possible," said Canton.
    The additional employees, who arrived in South Florida during the weekend, are service technicians, cable repair technicians and cable splicers.
    "Shifting BellSouth technicians to areas which have experienced severe weather conditions is not unusual," said Canton.  "Whenever a large number of customers have service interruptions due to bad weather, technicians from all over the Southeast respond.  We have the flexibility and manpower to address severe weather situations."
    -0-             07/07/92
    CONTACT:  Spero C. Canton, director of media relations of Southern Bell, 305-530-5455 CO:  SOUTHERN BELL IN:  TLS ST:  FL -- FL008 -- X835  07/07/92
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Publication:PR Newswire
Date:Jul 7, 1992
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