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Axeda Teams with jaalaM Technologies to Automate Remote Service of Networks and Communications Equipment; Linking Network Intelligence System and Device Relationship Management System to enable Proactive Diagnosis and Repair of Complex Network Problems.

Axeda Systems Inc. , the world's leading provider of device relationship management (DRM) enterprise software and services, and jaalaM Technologies, a leader in network intelligence software, announced today that they will collaborate to enable the proactive, remote diagnosis and repair of complex problems with computer networks and networking equipment. The companies plan to integrate jaalaM's appareNet(TM) Network Intelligence System with the Axeda Device Relationship Management System(TM) and jointly market the combined solution to networking equipment manufacturers and users. When used together, the two products will enable support technicians to rapidly pinpoint the cause of network performance slowdowns, then remotely diagnose and repair identified software, configuration, or equipment problems. jaalaM will join Axeda and the Gartner Group in a presentation of the technology and business opportunities for network remote diagnostics in an online seminar at 11:00AM EDT on June 17, 2003.

"When users experience slowdowns or failures with computer networks, it is often extremely difficult to identify the source of the problem due to complex interactions between multiple types of network equipment and software. The users' first reaction is often to call all of the equipment providers and demand immediate service. Without a clear understanding of where the true problem lies, support organizations often resort to 'blamestorming' -- attributing the failure to other devices on the network," said Robert M. Russell Jr., chairman and CEO, Axeda Systems. "Axeda DRM(TM) enables continuous monitoring of network equipment and proactive notification, diagnosis and repair of problems. With appareNet, remote service technicians are able to more rapidly isolate the precise source of the problem so that the exact network device can be targeted for service, reducing downtime and lowering overall cost of ownership for network users."

"If a network is perceived to be slow, it is incumbent on the network technicians and engineers to start the process of problem solving. In most networks, technicians cannot see what is happening with each network segment without physically going on-site and testing each and every one," said Glenn Wong, president and CEO, jaalaM Technologies. "By integrating our two solutions, remote service technicians will be able to access customer networks, without the need for expensive VPNs (virtual private networks), and determine which of the major components are at fault -- desktops, servers, filers, applications, or the network itself --and then interactively diagnose and repair problems."

Axeda and jaalaM plan to collaborate on a range of joint marketing, sales, and educational programs designed to accelerate the adoption of their integrated solutions. jaalaM's appareNet Network Intelligence System operates non-intrusively on live networks, to and from any location worldwide. Without requiring specialized hardware or remote agents, appareNet rapidly identifies the locations and causes of network faults and bottlenecks so that companies can boost the performance of, and get more uptime and value from, the enterprise network infrastructure they already have.

The Axeda DRM system lets support teams monitor, manage, and service equipment deployed at remote sites. The system allows the secure transmission of equipment data to service representatives via the Internet, alerting them if a device is operating outside preset performance standards. Unlike VPN or telephone-based systems, Axeda DRM leverages patent-pending Firewall-Friendly(TM) communications technology and established network security to allow remote access to equipment operating behind user firewalls without compromising security. Axeda DRM helps minimize support calls and time on the phone, automates the transfer of files to and from devices, and enables auditable service level agreements (SLAs), and self- healing systems. Axeda DRM also enables new, high-value managed-service offerings such as remote software management and system administration. Ultimately, Axeda DRM increases equipment uptime to further enhance user productivity and satisfaction.

Axeda will host an online seminar on June 17, 2003 at 11:00AM EDT to discuss how leading networking and telecom companies are leveraging remote service technologies to stay ahead of their competition. Axeda's Steven Spector will be joined by Tony Adams, Principal Analyst from Gartner Group's IT Services practice, and Kelly Daniels, Chief Technology Officer at jaalaM. Please visit to register for the event, or contact Axeda at or call +1-508-337-9200 for more information.

About jaalaM

jaalaM Technologies develops and markets patent-pending network intelligence software that can analyze even the most complex global network infrastructures, identify the sources of problems within minutes and then perform continuous monitoring to ensure maximum performance over time. Its AppareNet software has helped companies, government agencies and educational institutions improve network performance and achieve rapid returns on their investments. jaalaM's customers include FedEx, DHL Systems, the United States Department of Defense, Bank of New York, Electronic Arts, Ceridian, Starbucks and CNT. The company has head offices in Seattle, WA and Vancouver, Canada. For more information, visit

About Axeda(R)

Axeda Systems Inc. is the world's leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The Company's flagship product, the Axeda Device Relationship Management System(TM), is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers are Global 2000 companies in many markets including Medical Instrument, Enterprise Technology, Printer and Copier, Industrial and Building Automation Equipment. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at

About Device Relationship Management

Today's "intelligent" devices -- such as medical instruments, computers and storage systems, printers and copiers, energy systems, building control units, and industrial equipment -- are an important new source of business information. Device Relationship Management (DRM) systems allow companies to tap into valuable device performance and usage information any time, anywhere. Pioneered by Axeda, DRM technology provides a distributed information management system that leverages the Internet to allow timely, accurate and unbiased information to be communicated directly and automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. DRM helps turn reactive businesses into proactive businesses operating with increased efficiency at lower costs and generating new sources of revenue, with an ROI that is often measured in months.

All rights reserved. Axeda, Axeda Systems, Axeda DRM, Axeda Device Relationship Management System, Axeda Agents, Axeda Applications, Axeda Enterprise, Axeda Software Management, Axeda Supervisor, Automatic eCommerce, Firewall-Friendly, and Access. Insight. In Real Time. are trademarks or registered trademarks of Axeda Systems. DRM Leadership Alliance, DRM Leadership Forum, DRM Leadership Council, and DRM Integration Program are service marks of Axeda Systems. The Axeda logo and stylized bitstream design are trademarks of Axeda Systems. All other trademarks are either property of Axeda Systems or property of their respective owners.

This press release may contain certain forward-looking statements that relate to Axeda's future performance. These forward-looking statements include, but are not limited to, those regarding the integration of our DRM System with the jaalaM appareNet Network Intelligence System and the benefits from such integration, Axeda's products and markets, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the market. Such statements are subject to a number of risks and uncertainties that may cause the actual events or future results to differ from those discussed herein. Such factors include: our customers' ability to implement or integrate Axeda's DRM solutions successfully and in a timely fashion, or achieve benefits attributable to Axeda's DRM solutions; uncertainties in the market for DRM products and the potential for growth in the DRM market; the long sales cycle for DRM products; limited distribution channels; the difficulty of protecting proprietary rights; present and future competition; and Axeda's ability to manage technological change and respond to evolving industry standards. Investors are advised to read Axeda's Annual Report on Form 10-K and quarterly reports on Form 10-Q filed with the Securities and Exchange Commission, particularly those sections entitled "Factors Affecting Operating Results" and "Risk Factors" for a more complete discussion of these and other risks and uncertainties. Axeda assumes no obligation to update the forward-looking information contained in this press release.
 Press Contacts:
 Lisa-Marie Barker Tara Steinberg
 Axeda Systems Inc. jaalaM Technologies Inc.
 508-337-9200 604-433-2333 x152

 Investor Contact:
 Idalia Rodriguez
 Axeda Systems Inc.

CONTACT: Press, Lisa-Marie Barker of Axeda Systems Inc., +1-508-337-9200, or, or Tara Steinberg of jaalaM Technologies Inc., +1-604-433-2333, ext., 152, or; or Investors, Idalia Rodriguez of Axeda Systems Inc., +1-610-407-7345, or

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Date:Jun 16, 2003
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