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Avoid jargon speak.

The ALZ Platinum 1700 is an outstanding product. It is equipped with the Xenol Power Booster and Sky-Top Infrared scanning system. Plus, our patented XLT cooling system has also been integrated into the existing refractory circulator.

Huh? Did you understand this? Neither did I. It's not uncommon for sales people to use industry jargon or techno-babble during a sales conversation. However, the best salespeople discuss their products and services in terms that each customer will understand. Although this sounds easy, many sales people find it difficult to execute.

During a recent sales training workshop, a participant stated that his customers needed to hear the name of each feature of his product. When asked why, he replied, "So they know why my products are better than my competitors.' "

Reciting the names of your products or its features does not communicate to your customers why they are different or better than your competitors'. Explaining how they impact or affect your customer in easily accessible terms does.

Make it easy for your prospect to understand the value of your solution and avoid speaking in tongues.

Source: Kelley Robertson, www.Fearless-Selling.ca.
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Title Annotation:COMMUNICATION KEYS
Publication:Senior Market Advisor
Date:Dec 17, 2011
Words:188
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