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Aviva supports move to end nuisance calls.

Global Banking News-January 8, 2018--Aviva supports move to end nuisance calls

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Global Banking News - 08 January 2018

Following research that showed that consumers were bombarded with more than six million nuisance calls and texts every day in 2017, Aviva (LSE: AV) has called for an end to such calls.

Analysis of Ofcom data commissioned by the Norwich insurer showed 2.2 billion calls and texts relating to an injury-related claim, pension, PPI or other insurance-related matters were received last year. About 895 million calls and texts were made following an injury claim for an accident or other insurance queries, such as pursuing a holiday sickness claim.

Customers were especially wary of nuisance calls chasing an accident claim.

Research also showed that cold callers relentlessly target those more than 65 years of age.

The move comes as MPs prepare to debate the Financial Guidance and Claims Bill, which could consider the impact of cold-calling on consumers and recommend a ban on cold calls to the secretary of state, who would then have the power to introduce it.

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Publication:Global Banking News (GBN)
Date:Jan 8, 2018
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