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1-133 out of 133 article(s)
Title Author Type Date Words
Psych! Don't send callers to a web site: they used their phones for a reason, so don't redirect them elsewhere. Hura, Susan L. Jun 1, 2008 809
C3 adds SIP interface to its system. Brief article Oct 29, 2007 200
Appliance call center: a successful mixed-initiative case study. Cheetham, William; Goebel, Kai Jun 22, 2007 7726
IVR fuels additional sales at an auto dealer: automated call solution has led to $70,000 in additional service department revenue. Wiedier, Scott Mar 1, 2007 1659
THE CALL CENTER SHIFT. YORGEY, LISA A. Brief Article Jul 1, 2001 207
Eurosoft Systems launches CTI product. Brief Article Jan 16, 2001 137
Ring in bells ..45m times. Dec 28, 2000 102
Mirror Money: BIG SAVINGS ARE ON THE LINE. Dec 20, 2000 310
Phone calls in line for change. Dec 14, 2000 128
Looking forward; Bill Fleming made the change from marketing to a call centre after being made redundant. Nov 2, 2000 572
Inside Graybar A Profile of the Nation's Top Electrical Distributor. Syverson, Nancy Nov 1, 2000 3839
Wireless Everything. Brief Article Nov 1, 2000 122
Where to Set Up Shop. YORGEY, LISA A. Nov 1, 2000 370
SS7 makes the switch. Cable, Reg Oct 1, 2000 1219
Geeks in the Wire. Robinson Jr., Clarence A. Oct 1, 2000 3278
Nice work for the aviation industry. Oct 1, 2000 509
Britain's General Medical Council awards call centre contract to Parity. Sep 5, 2000 103
Call Center Strategies for Tomorrow. Manus, Fred Sep 1, 2000 616
How to Establish a Medical Call Center. Gilman, Rick Sep 1, 2000 599
NATURAL MICROSYSTEMS DEBUTS VERSION 3.5 OF SS7 SOFTWARE. Product Announcement Sep 1, 2000 1010
NATURAL MICROSYSTEMS DEBUTS VERSION 3.5 OF SS7 SOFTWARE. Sep 1, 2000 1010
Numbers game pays off as call centres bring jobs. Pain, Steve Aug 22, 2000 565
Standard Life faces another challenge. Aug 15, 2000 399
VOYANT INTRODUCES READIVOICE 2.00.0 CONFERENCING PLATFORM. Aug 1, 2000 682
Hire Realistically, Execute Accordingly. Wetzler, Andrew Aug 1, 2000 631
The New Telemarketing Service Bureau. HAEGELE, KATIE Aug 1, 2000 1147
Keeping the Lines Clear. WALTERS, DENNIS H. Statistical Data Included Aug 1, 2000 2220
DIALING FOR EMPLOYEES. ROLNICK, JODY Brief Article Aug 1, 2000 962
Cellular Intercept: Not Getting Any Easier. Kocks, Kathleen Aug 1, 2000 2666
Nurse Call/Pager. Brief Article Aug 1, 2000 158
Latest conferencing and training products. Buyers Guide Jul 1, 2000 851
BENCHMARKS: CALL STATISTICS. Jun 30, 2000 665
Vocalis and BT Syncordia Solutions to develop products for call centre market. Brief Article Jun 21, 2000 104
One-platform call center levels the playing field. Henderson, Jay Buyers Guide Jun 1, 2000 1241
Wireless connects Paraguayan community. Sarch, Ray Jun 1, 2000 730
IPVERSE UNVEILS 2ND PHASE OF MULTI-PROTOCOL SOFTSWITCH. Product Announcement Jun 1, 2000 892
WEBLEY DEBUTS VOICE RECOGNITION DRIVEN ANSWERING SERVICE. Jun 1, 2000 869
NUANCE COMMUNICATIONS NAMES SYNTELLECT AS PLATINUM PARTNER. Jun 1, 2000 317
BROADMEDIA INTRODUCES G-PHONE DLX IP PHONE. Product Announcement Jun 1, 2000 775
E-TEL INTEGRATES H.323 TECHNOLOGY INTO VOIP TELEPHONES. Jun 1, 2000 282
Taping and Monitoring Telephone Calls. WINSTON, JAY Brief Article Jun 1, 2000 635
The Role of Telemarketing in E-Commerce. Simms, Richard May 1, 2000 546
Threat to Standard Life status is growing. Apr 26, 2000 261
County leads way in fire call checks. Clarke, Samantha Apr 11, 2000 226
Instant call tracing aid for fire service; NEW EQUIPMENT WILL SPEED UP RESPONSE - AND NET HOAX CALLERS. Clarke, Samantha Apr 11, 2000 228
Keeping Them Happy. DEFALCO, LISA Apr 1, 2000 957
Managing mega-networks: What's happening at the edge? Kim, Philip Apr 1, 2000 1820
Latest network management products. Buyers Guide Apr 1, 2000 965
Latest wireless products. Buyers Guide Apr 1, 2000 1403
Turn calls into business intelligence. Tutorial Apr 1, 2000 974
Call centre fury. Mar 23, 2000 85
pounds 4m call centre will cut the frustration. Mar 18, 2000 255
SEVEN GADGETS. Mar 12, 2000 356
Color duplex multiplexers. Brief Article Mar 1, 2000 91
CLARENT TRIPLES CARRIER GATEWAY PORT DENSITY. Product Announcement Mar 1, 2000 599
BELL ATLANTIC INTRODUCES VISUALINK MULTIMEDIA CALL CENTER. Product Announcement Mar 1, 2000 558
The Spirit of Radio. Jones, James B. Mar 1, 2000 1385
Hi- Tech Telemarketing. SIMMS, RICHARD Mar 1, 2000 843
Swedish surfers tricked into using international telephone numbers. Brief Article Mar 1, 2000 121
Lineplex launches new call switching system. Brief Article Feb 1, 2000 134
ACT NETWORKS AND SUMITOMO CORP. SIGN DISTRIBUTION AGREEMENT. Feb 1, 2000 305
WORLDWIDE TOLL-FREE SERVICE UNVEILED. Feb 1, 2000 322
NET2PHONE UNVEILS PHONE-TO-PHONE OVER IP IN U.K. Feb 1, 2000 509
ACT Teleconferencing and Clarent partner for new Internet conferencing system. Brief Article Feb 1, 2000 99
Zetron Provides Communication Solution For Kazakhstan Pipeline. Brief Article Feb 1, 2000 529
Tools and Training to Empower Your Call Center. Knowlton, Michael Brief Article Feb 1, 2000 733
Internet telephony to improve. Jan 11, 2000 196
Needled by having to give my PIN. Economics, NEVILL BOYD MAUNSELL Jan 8, 2000 604
Shouldn't we be talking about voice over anything? Dalias, Robert Jan 1, 2000 1601
Web Based Control. Tom, Steve Jan 1, 2000 625
DIALAMERICA Anticipates the New Millennium. Company Profile Jan 1, 2000 1627
VOCI UNVEILS CTI-ENABLED SPEECH RECOGNITON APPLICATION. Product Announcement Jan 1, 2000 1126
Quintus' WebCenter CRM system allows call centres to use the Internet for customer interaction. Brief Article Dec 30, 1999 140
-BT offers new services to Business Highway and ISDN subscribers. Brief Article Nov 17, 1999 115
Little-known secrets. Nov 1, 1999 1132
Demand for call centres continues. Oct 7, 1999 469
Call out for help. Calder, Marjorie Sep 30, 1999 604
BT to Kickstart UK Home Network Market. Sep 7, 1999 411
Navara Helps Mobile Workers Talk to Remedy's Call Center. Sep 3, 1999 235
BTClick goes for VOIP helpdesk support. Sep 1, 1999 127
CALL WORKERS QUIT AS BT CUTS PAY AGAIN. Hardaker, Paul Aug 25, 1999 533
City View: Blair must give BT web warning. Aug 23, 1999 557
BT to close call centre. Aug 12, 1999 139
-BT to offer local call rate helpdesk using 'voice over Internet'. Aug 11, 1999 111
Customer service is key from kiosks to call center. Aug 1, 1999 279
Net threat to vital call centre jobs. Jul 26, 1999 170
Energis simplifies access to call centre data with new offering. Brief Article Jul 13, 1999 151
Marconi and royalblue to jointly develop a phone network-based ATC. Brief Article Jul 13, 1999 131
Energis simplifies access to call centre data with new offering. Jul 13, 1999 151
999 calls blunder 'human error'. Jul 5, 1999 80
Heaven ... almost heaven. Matlack, William H. Jr. Jun 1, 1999 1308
ARE MISSED TELEPHONE CALLS COSTING YOUR PROPERTY MANAGEMENT COMPANY A FORTUNE? ORIENTE, ERNEST F. Brief Article May 1, 1999 647
COMPUTERS THREAT TO SCOTS CALL CENTRE JOBS. McDOUGALL, DAN Apr 22, 1999 434
Know Where You're @ Online. Low, Bob Apr 15, 1999 870
NEW SYSTEM FOR LIVE READINGS BY PSYCHICS. Apr 7, 1999 118
15 HOURS FREE ON THE PHONE; GET WIRED WITH THE DAILY RECORD. Mar 13, 1999 474
LOW-COST BIZFON TELEPHONE SYSTEM INTRODUCED FOR SMALL BUSINESS. Feb 1, 1999 1239
Call centre girls going nowhere. Jan 6, 1999 116
-FROST & SULLIVAN STUDY US PHONE MARKET. Dec 3, 1998 295
Connect to a career; A new roadshow is set to publicise the opportunities in the call centre industry. Sep 3, 1998 373
THE DALLAS SOLUTION Sep 1, 1998 309
All right, already ... enough layers! Walsh, Kevin Sep 1, 1998 766
Call of the mild; A POLITE TELEPHONE MANNER? THIS COULD BE THE JOB FOR YOU. Jun 25, 1998 579
Internet rings the changes. Jun 23, 1998 428
Surfing just got cheaper. Jun 16, 1998 175
CAREER; ON CALL. Oct 9, 1997 110
A natter of choice! Hill, Mike Oct 5, 1997 508
Speak carefully; this is a big schtick. Hotch, Ripley Editorial Oct 1, 1997 611
House CALLS. Aug 21, 1997 348
BT slash cost of peak rate calls. Apr 30, 1997 101
How to put an end to travelling hang-ups. Apr 18, 1997 279
The human touch; A Californian study has predicted call centres have a limited future. But bosses say they are here to stay. Apr 3, 1997 305
Pick up the phone and dial into cheap talk. Boliver, Diane Dec 22, 1996 535
SEX LINE BLUNDER. Llewellin, Magnus Oct 19, 1996 177
PLAGUE OF THE SEX LINES; Sleaze bills tear whole families apart. Jul 14, 1996 1864
Dial up hi-tech savings; CABLE '96. Apr 30, 1996 340
Phones for the future; CABLE '96. Apr 30, 1996 222
PBX/Centrex/ACD Directory. Directory Apr 1, 1994 1594
Marriott serves world-wide customers world-class service. Apr 1, 1994 540
Georgia Power puts cash guarantee behind its service. Feb 1, 1994 575
Fidelity management call center networks ACDs nationwide. Sep 1, 1993 832
USAA enhances call center through its ACD. Brooks, Tom Jul 1, 1993 700
WEPCO's intelligent link to VRU improves service. Feb 1, 1993 698
Buying the benefits of ACD for one-seventh the price. Tanzillo, Kevin Jun 1, 1992 924
Travel firm has no reservations about ACD software. Mar 1, 1992 720
Milacron serves machine tool customers with PC-based ACD. Dec 1, 1991 438
Telecomm novice finds ACD relieves over-taxed system. Rosenberg, Arthur M. Jul 1, 1991 988
Utility's switch adds agents within seconds. Tanzillo, Kevin Jul 1, 1991 906
How a new PBX helps deliver customers to Salt Lake City papers. Jul 1, 1991 1051
How Blue Cross ACD handles 30,000 calls efficiently, quickly. Jun 1, 1991 1012
Kitchen appliance makers cooks up $30,000 savings. May 1, 1990 436
Voice response unit eases taxpayer aid. Parnell, Robert J. Jan 1, 1990 1067
Call center backs up hot line. Jan 1, 1990 437

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