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Aspect and SER team up for contact center solution.

Aspect Communications Corp., a provider of enterprise customer contact solutions, and SER Solutions Inc., a provider of outbound contact center solutions, have announced an agreement for Aspect to market and sell SER's outbound solution, Call Processing System (CPS) and automated quality assurance products, SERTAINTY and SERTIFY. Additionally, Aspect and SER will embark on a phased development effort to integrate SER's outbound contact center solution into the Aspect Enterprise Contact Server. The companies said the initial integration will deliver consolidated inbound and outbound reports on agent productivity and contact center operations. and
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Title Annotation:Happenings ...; Aspect Communications Corp.; SER Solutions Inc.
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Feb 1, 2004
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