Apropos Technology, Maxxar form strategic relationship.
The relationship combines Maxxar's expertise in speech-enabled interactive information solutions with Apropos' multichannel communications management solutions.
Maxxar's Total Natural Transaction system provides a set of interactive self-service delivery features used by financial services organizations, including natural language speech recognition, speech-enabled lending, text-to-speech and touch-tone IVR.
The combined offering targets customers transitioning from automated to agent-assisted interactions. Apropos' multichannel support also expands Maxxar's ability to deliver online communications support to its banking and credit union customers.
As Maxxar maintains relationships with leading core data processors in the financial services field, this partnership also expands Apropos' integration with these providers.
By Glenn J. Kalinoski, Executive Editor, Customer Inter@ction Solutions
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|Title Annotation:||Speech Technologies|
|Author:||Kalinoski, Glenn J.|
|Publication:||Customer Interaction Solutions|
|Article Type:||Brief Article|
|Date:||Oct 1, 2005|
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