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Apropos Technology, Maxxar form strategic relationship.

Apropos Technology has announced that Maxxar, a business unit of Open Solutions Inc. and a provider of IVR solutions, joined the Apropos Technology Alliance Partner program.

The relationship combines Maxxar's expertise in speech-enabled interactive information solutions with Apropos' multichannel communications management solutions.

Maxxar's Total Natural Transaction system provides a set of interactive self-service delivery features used by financial services organizations, including natural language speech recognition, speech-enabled lending, text-to-speech and touch-tone IVR.

The combined offering targets customers transitioning from automated to agent-assisted interactions. Apropos' multichannel support also expands Maxxar's ability to deliver online communications support to its banking and credit union customers.

As Maxxar maintains relationships with leading core data processors in the financial services field, this partnership also expands Apropos' integration with these providers.

By Glenn J. Kalinoski, Executive Editor, Customer Inter@ction Solutions
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Title Annotation:Speech Technologies
Author:Kalinoski, Glenn J.
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Oct 1, 2005
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