Apology from Chester Grosvenor Hotel after refusal to lend defibrillator to unwell shopper; 'Internal miscommunication' cited as reason the man who was suspected of having a heart attack was refused use of life-saving equipment.
Byline: Joel Leaver
Chester's most iconic hotel has issued an apology after denying use of a life-saving defibrillator to a man suspected of having a heart attack.
The incident unfolded on Saturday (December 21) when Chester city centre was packed with Christmas shoppers.
One man who was in the Grosvenor shopping centre noticed an older gentleman who was unwell,North Wales Live reports.
The quick-thinking shopper said he went into the five-star hotel to ask to use its defibrillator.
But Nathan Roberts, whose Facebook post about the incident has been shared 6,000 times, said he was refused.
The hotel has since issued a statement saying a "miscommunication" was to blame.
Mr Roberts wrote: "After speaking with the gentleman's wife, and with him, I realised that he was having a heart attack, a member of staff from the shopping centre called the emergency services while I went into the hotel to ask for their defibrillator."
He added he was told they wouldn't "lend" the device.
Mr Roberts wrote: "First of all you don't lend a defibrillator, you use it to save someone's life regardless of whose property it is."
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He added: "If you are unwilling to provide life-saving equipment to someone who needs it then shame on you."
He went on to thank the Macdonald New Blossoms Hotel for providing their defibrillator, which subsequently helped resolve the medical situation.
Mr Roberts' post quickly attracted widespread support, with many Facebook users condemning the actions of the Chester Grosvenor.
"How sickening. It had literally never crossed my mind this could be an issue," one wrote. In a statement posted on its Facebook, the hotel said: "The hotel has always made its defibrillator available to the local community when requested, many times over the past year.
"We apologise unreservedly and we deeply regret that, on this occasion, an internal miscommunication resulted in its use being denied.
"The defibrillator will continue to be made available for use in all emergency situations."
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The Chester Grosvenor Hotel