American Teleservices Association: Hall of Fame welcomes Nadji Tehrani!
Last year, the ATA began a tradition of honoring those who paved the way in the teleservices industry and created the ATA Hall of Fame to honor industry leaders by presenting them with "Pioneer Awards." TMC is proud to announce that Nadji Tehrani was among the first distinguished honorees inducted to the American Teleservices Association's (ATA) Hall of Fame at the ATA's 20th Annual Convention at the JW Marriott Desert Ridge Resort & Spa in Phoenix, Arizona.
With a deep devotion to originality, he is a visionary who thrives on moving new ideas from the laboratory to the marketplace, in science, business and industry. Mr. Tehrani studied at The Sorbonne in Paris. Randolph Macon College and The University of Virginia.
"Nadji Tehrani has been one of the true pioneers and inspiring visionaries for the teleservices industry for over 20 years. His tireless efforts in editorials, communications to State Houses and Capitol Hill on behalf of the channel are well-documented. It is more than appropriate after almost two decades of Nadji honoring others for their contributions, that the American Teleservices Association presents its highest honor to Mr. Tehrani. As a recipient of the Pioneers Award, Mr. Tehrani joins the true leaders of the industry who discovered and created the worldwide marketing channel known as teleservices."
--Tim Searcy, Executive Director American Teleservices Association
A True Pioneer ...
Mr. Tehrani launched Telemarketing[TM] magazine in 1982 and has long been credited with contributing more than any other individual to the astounding growth of the teleservices industry. For over twenty years, Nadji Tehrani has been THE voice of the call center, CRM and teleservices industries. Wall Street analysts, Fortune 500 executives, politicians and contact center professionals have relied upon his keen insight and vision to help keep them abreast of this multibillion-dollar industry.
Although "CRM" (customer relationship management) didn't exist in its current form in the early 1980s, Tehrani and his staff covered the field of improving customer relationships when selling and servicing. State-of-the-art CRM technology then consisted of 3X5 index cards with customer data on the front and notes on the back.
As the market evolved, readers turned to Tehrani's insight to learn about every new CRM and call center technology and technique for improving automated sales and service. Through a combination of high-level strategic editorial and technical "how to" articles, Nadji Tehrani and his team have always tried to help CRM contact centers evolve and grow.
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|Publication:||Customer Interaction Solutions|
|Date:||Feb 1, 2004|
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