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Airline In-Flight Services News.

New York (AirGuide - Airline In-Flight Services News) Apr 28, 2013

Rush to help airlines, travelers could crack open U.S. budget door Congress got rid of a headache on Friday when it rescued the flying public from flight delays caused by its budget cutting. But in the view of many U.S. lawmakers, the pain is just about to begin. Members of Congress and groups representing people hit by across-the-board budget cuts, ranging from cancer patients to welfare recipients, say the quick action on air traffic control staffing underscored the importance of being visible to millions of Americans. "What are we going to do, every time there's a fire we're going to put it out by moving some funds around? That's a shell game," said Representative Gerald Connolly, a Democrat from northern Virginia. "I'm going to predict that there's going to be more weeping and gnashing of teeth, as sequestration sets in and we're going to continue to approach this on a piecemeal basis," he said. Next in line for individual funding relief will be advocates for national parks, low-income housing, AIDS funding, meals on wheels and Community Development Block Grants, Connolly said, adding that budget cuts for these and other safety-net services will be felt severely by local communities. Representatives for some of these other programs said it was the television images of lines in airports and the interviews with angry passengers that led to action, combined with the lobbying power of the travel industry. "It means we worry about who's going to scream the loudest now," said Chris Hansen, president of the American Cancer Society Cancer Action Network, which has been lobbying against cuts in federal funding of medical research. A heavy dose of lobbying from the airline and travel industry preceded the legislation enacted Friday, which permitted the Federal Aviation Administration to move money to avoid the furloughs of air traffic controllers that were causing the delays. Sequestration - the $109 billion in automatic across-the-board budget cuts enacted by Congress and signed by President Barack Obama - formally took effect in March and barring Congressional action to replace it may continue for a decade. Some programs won relief from Congress in March, notably the meat and poultry industry, which fought successfully to prevent furloughs of U.S. Department of Agriculture meat inspectors. But because the furloughs in other programs, such as the FAA, were not immediately implemented, the impact was slow to build. TRAVEL LOBBY The travel industry began to accelerate its lobbying effort after it learned early last week from the FAA that as many as 6,700 flights per day could be delayed, potentially reducing capacity at major airports by 30 to 40 percent. Nicholas Calio, president of Airlines for America, or A4A, the main airlines industry group, worked the phones throughout the week, said Jean Medina, senior vice president for communications at A4A. "He certainly was in very close contact with a lot of people to make sure they understood what needed to happen," she said. Its first course of action was to ask the administration for a 30-day delay. When that was denied, the industry group began focusing on a legislative fix that would clear both houses with bipartisan support and be signed into law by Obama. US Airways Chief Executive Doug Parker, who would head the world's largest airline if his carrier's merger with AMR Corp's American Airlines is approved, said he spent the past week making calls to government officials in his airline's hub markets to express concern about the furloughs. "What I know is we're doing great disservice to the flying public and to the citizens of the United States and we need for this to get resolved," Parker told Reuters from Arizona earlier this week. The non-profit U.S. Travel Association said it mounted its own "sequester offensive" in response to the furloughs and began a consumer texting campaign that connected travelers who had been delayed at airports to members of Congress. The association also asked industry workers to contact their representatives in Congress to explain that the travel delays put their jobs at risk. "We were in frequent contact with Congress urging them to solve this problem as soon as possible," Erik Hansen, director of domestic policy at the U.S. Travel Association, said on Friday. "We were able to generate hundreds of calls and emails to Congress and we're hoping that helped to move the ball forward," Hansen said. VISIBILITY Airlines for America reported about $6.3 million in lobbying expenses in 2012 according to the Center for Responsive Politics; the U.S. Travel Association spent about $1.7 million; US Airways and Delta about $2.8 million each. While other interest groups have a lobbying presence in the national capital, they are hard pressed to match the visibility of air travel. Compared to "longer lines at airports," said Cynthia Pellegrini, a vice president at the March of Dimes, which raises funds to improve the health of mothers and babies, "you can't see that a child's belly is emptier because her family couldn't get food assistance." "We are not as well-heeled as the travel industry," said Deborah Weinstein, executive director of the Coalition on Human Needs, an alliance of social welfare organizations. "But I think as more people learn of this appalling choice," that Congress made on Friday, "they will get as mad as I am." Senator Amy Klobuchar, a Democrat from Minnesota, home to a major Delta Air Lines hub in Minneapolis, was among the members backing an FAA budget fix on Thursday when the Senate passed it. She called it a "practical, pragmatic answer to an immediate problem," but acknowledged that it does nothing to get Congress closer to fixing the problems caused by sequestration. More effects of the cuts, demonstrated dramatically to the public, could do that, she added. She may not have long to wait. Organizations that have been more quietly protesting the budget cuts were rethinking their strategy on Friday in the wake of Congress' action. "It is inexplicable why proven and effective Meals on Wheels programs get overlooked from exemption from the sequester when both the business and social case exists," said Ellie Hollander, President and CEO of Meals on Wheels Association of America. "I guess that's because we need to be a different kind of squeaky wheel." Apr 26, 2013

Routehappy Launch Helps Flyers Find The Happiest Flight For The Lowest Price, Revealing Hidden Details About Flight Experience For The First Time Routehappy (routehappy.com) launches today, with the mission to help people fly better for less. For the first time, flyers can quickly and easily find flights with more comfortable seats on better planes with the amenities they care about. The industry's first "Happiness Factors" and "Happiness Scores" are Routehappy's secret sauce. Routehappy ranks billions of flights and connections worldwide, which are then matched with a powerful low fare search engine. Scores and prices are presented side-by-side for a fresh new approach to flight search. Routehappy's team of Flight Geniuses spent over a year researching, analyzing, and grading aircraft types, seats, amenities and trip duration to engineer its signature Happiness Scores based on the Happiness Factors flyers care about most. Routehappy presents more flight details than any other source. Flight data includes seat size (pitch and width), business and first class seat types, seat layout, entertainment, Wi-Fi, in-seat power, plane quality, trip duration and more. "Flight search today is almost entirely about price and schedule. But there's a wide range of other factors that matter when people buy flights," said Robert Albert, Founder & CEO of Routehappy. "Routehappy's unique default Happiness sort makes it easy for flyers to see the happiest flight on every route. Consumers who want the best bang for their buck can now easily book flights on new planes, with more legroom, wider seats and better on-board amenities." Now Every Flyer Has Access To Expert Knowledge When Booking Flights Routehappy offers unique Happiness Factors flyers won't find anywhere else, explaining each one with expert tips from our team of Flight Geniuses. Flyers can filter results by Happiness Factors including:

Nicer aircraft: highlighting the most and the least comfortable planes, including better regional jets and the most modern, spacious aircraft loaded with features. Seat: 25+ types analyzed by legroom, width and style, revealing roomier economy seats, plus the full range of premium seats, including recliner, angled and full flat pod. Seat layout: 55+ variations show flights with fewer people per row and the lowest number of middle seats: including planes that have nine versus 10 seats across in the same space. Entertainment: 20+ types, from overhead monitors to full on demand in-seat video, plus the very latest in "Netflix on a plane" streaming to your own device. In-seat power: nearly a dozen kinds, from adapter-required to plugs + USB.

Wi-Fi: the most comprehensive and updated source for Wi-Fi availability on flights, including rapidly expanding international coverage. Flyer ratings: real flyer ratings, reviews, tips and pictures for airlines & airports worldwide. Routehappy Uses Big Data to Solve a Big Problem For Flyers and Airlines Airlines are investing millions of dollars upgrading planes and airports with new amenities and services, yet online travel agencies and other metasearch sites do not reveal the many product differences among flights, causing flyers to focus on price and schedule alone. Routehappy is solving this industry problem with big data. Routehappy's team of airline and data experts manually gathers disparate product information about flights from hundreds of sources, including airline websites, airline press releases, airline staff, industry analysts and experts, blogs, forums, news stories, commercial sources, and the Routehappy community of real travelers. Data is fed into Flightpad, a proprietary system that scores product attributes across flights and matches them with dynamic fares and availability. Routehappy's Evolution to Next Generation Metasearch Routehappy matches Happiness Factors and Happiness Scores to a low fare search engine with pricing and availability from Amadeus, a global travel technology company and leader in fare search solutions. Users search on Routehappy but book directly with airlines and online travel agencies. At launch, Routehappy users can purchase directly through American Airlines, Delta Air Lines, United Airlines and priceline.com. Routehappy will continue to add flight inventory and booking partners as the site evolves. Apr 26, 2013

DonOt leave your heart in San Francisco when flying nonstop to Paris Hearts are aflutter from the US West Coast to France over new nonstop air service. From the city known for the famous song, OI left my heart in San Francisco,O nonstop air service took off today to one of the most romantic cities in the world [ETH] Paris. United Airlines today launched daily nonstop service from San Francisco to Paris, connecting Bay Area travelers to the City of Light and strengthening the airlineOs largest West Coast hub. OWe are excited to offer customers new service between two of the worldOs most culturally and economically diverse cities,O said John Slater, UnitedOs Vice President of Sales [ETH] Americas. OOur customers tell us that they value convenient, nonstop service to top business and leisure destinations throughout the globe, and the launch of todayOs flight reflects our commitment to meeting our customersO needs.O OWe are thrilled about UnitedOs new nonstop service between San Francisco and Paris,O said Joe DOAllesandro, President and CEO of the San Francisco Travel Association. OFrance is one of San Francisco's most important and fastest growing international markets, and this new service will increase our competitiveness and give potential visitors a new option to visit California.O San Francisco to Paris Service Flight 990 departs San Francisco daily at 2:45 p.m. and arrives at Paris Charles de Gaulle Airport at 10:45 a.m. the next day. For the return, flight 991 departs Paris at 10:05 a.m. and arrives in San Francisco at 1:00 p.m. the same day. (All times are local.) United operates this new service with Boeing 767-300 aircraft, which offer 30 flat-bed seats in United BusinessFirst, 49 seats in United Economy Plus and 135 seats in United Economy. The BusinessFirst cabin includes 15.4-inch touchscreen monitors for personal on-demand entertainment, electrical and USB outlets, iPod jacks and five-course meals with fine wines. Seats in Economy Plus offer customers more legroom to stretch out and relax. Each seat in United Economy features a 9-inch touchscreen with personal on-demand entertainment, and all rows include access to electrical outlets. Apr 26, 2013

Airspace Lounge(TM) Now Serving All Airline Passengers at Cleveland Hopkins International Airport All airline passengers flying in and out of Cleveland Hopkins International Airport (CLE) now have access to a new-generation airport lounge where they can work, eat and simply relax before their scheduled flights. Airspace Lounge, operated by Swissport, is open at CLE and located post-security adjacent to the Concourse A and B gates with easy access to the Concourse C and D gates. For as low as $20 per day, any passenger flying on any airline has the opportunity to enjoy Airspace Lounge's space and amenities, which include an extensive complimentary food and beverage offering and access to business technology. "Airspace Lounge invites all airline passengers flying on any airline to visit our newest facility at CLE," said Anthony Tangorra, president of Airspace Lounge and senior vice president - lounges at Swissport. "All of our lounges are specially designed to accommodate airport travelers seeking a comfortable location near their gate but off the concourse and away from the hustle and bustle of air travel. Some travelers like to work while they're waiting to depart and others enjoy reading or engaging with technology. At Airspace Lounge, customers can do it all while also enjoying complimentary food and beverages." Airspace Lounge opened at Baltimore/Washington International Thurgood Marshall Airport (BWI) in May 2011 and has also announced an opening in late spring at Terminal 5 of John F. Kennedy International Airport (JFK). Airspace Lounge will open each day before the first Concourse A/B CLE flight until boarding of the last CLE Concourse A/B departure of the day. Customers will be offered complimentary food and beverages, such as a hot breakfast sandwich, hearty sandwiches or thoughtfully crafted cheese plates in the afternoon and evening, or a free alcoholic beverage* from the full-service bar. Other snacks, coffee, tea and soft drinks are also included and available throughout the day. Travelers will enjoy complimentary wireless internet, power outlets at every seat, the use of computers with printing and scanning capability, a separate area for informal meetings and comfortable seating and workspace areas. This lounge, along with Airspace Lounges at BWI and the forthcoming lounge at JFK Terminal 5, will be a member of the American Express Airport Lounge Access Program providing complimentary access and amenities to Platinum Card[umlaut] members, their immediate family or up to two guests. "Now more than ever, people are looking for a place to be productive when they're on the road or a place to relax and unwind," said Tina LaForte, vice president of AIRMALL Cleveland, operators of the AIRMALL at Cleveland Hopkins International Airport. "Airspace Lounge offers both, and at AIRMALL, we're pleased to be adding the concept to an already dynamic airport concessions program at Cleveland Hopkins." "The new Airspace Lounge is a welcome addition to our revamped concession program at CLE," said Airport Director Ricky Smith. "For a nominal fee, passengers who are not affiliated with another airline club will have access to similar amenities." For more information about Airspace Lounge, visit www.airspacelounge.com. * Must be 21 years of age or older to consume alcohol. Please drink responsibly. About Airspace Lounge Airspace Lounge is the leading airport lounge developer in the United States. With headquarters located in Dulles, Va., Airspace Lounge was created to offer innovative airport lounge solutions for customers, airports and airlines throughout the world. For more information, please visit www.airspacelounge.com. Find us on Facebook at www.facebook.com/AirspaceLounge and Twitter @airspacelounge. About Swissport International Ltd. Swissport International Ltd. provides ground services for around 118 million passengers and 3.5 million tonnes of cargo a year on behalf of some 650 client-companies in the aviation sector. With a workforce of around 40,000 personnel, Swissport is active at 191 stations in 38 countries on five continents, and generates annual consolidated operating revenue of approximately CHF 2 billion. www.swissport.com. Apr 25, 2013

California Capital Airshow Announces Stellar 2013 Performer Line Up The California Capital Airshow (CCA) today announced a robust and varied performerOs roster and will host five plus hours of thrills, chills and jaw-dropping excitement. The Show, October 5-6, 2013, at Mather Airport, will feature spine-tingling performances including headliner, the Royal Canadian Air Force Jet Demonstration Team, known as the Snowbirds, thrilling demonstrations, world-class aerobatics, wingsuit flyers, barnstorming, wing walking, World War II aircraft and endless entertainment and displays along the ramp. Nearly all of this high-flying action hasnOt been seen in the Sacramento regionEever! Such acts including the Snowbirds, The Horsemen, flying three F-86 Sabre Jets, five time national aerobatic champion, Kirby Chambliss, the Red Bull Air Force wing suit flyers, FranklinOs Flying Circus Dracula and the Rise of Vacul, Greg Shelton and Ashley Battles barnstorming and wing walking act, and the Indy Boys. Additionally, CCA is excited for the return of aerobatic daredevils, Michael Goulian and John Klatt Airshows. OWe are proud to be one of the few shows in the nation this year with a military jet demonstration team,O said Darcy Brewer, executive director of the California Capital Airshow. OWe have a stellar line up planned, non-stop action, and more interactive activities than ever before, specifically for teens and young children. Once inside the Airshow gates, the young and the young-at-heart can come alive with imagination and possibilities. A day at the Airshow could literally change a young personsO view of their education and inspire them to look beyond the horizon and know that they too can be a part of history in their own way.O The CCA will be all things Oshiny, fast and loudO for all ages and so much more! Tickets are now available online and can be easily purchased at the Airshow web site, http://www.californiacapitalairshow.com/buytickets.php. The CCA web site will be updated regularly with news, attraction information and more. Fans can follow the Airshow on Facebook and Twitter (#calcapairshow). High-resolution images can be found here. About California Capital Airshow Established in 2004, the California Capital Airshow has become one of the largest and highly- respected shows in the nation. As part of its community relations, the non-profit organization has awarded over 80 scholarships to deserving students from our region with an interest in aviation, aerospace, aeronautics and related fields. For more information about the California Capital Airshow, please visit www.californiacapitalairshow.com. Apr 25, 2013

Claudia Simon, Director of Marketing, Iberostar Hotels & Resorts Iberostar Hotels & Resorts, with 100 hotels in 16 countries worldwide, has made a strong commitment to Mexico and the Caribbean and will open its latest property, the Iberostar Playa Mita on the Riviera Nayarit, later this year. Iberostar will begin taking reservations for the resort in May. The company will operate a total of 10 properties in Mexico after the new property opens. In the Caribbean, Iberostar features three resorts in Jamaica and six in the Dominican Republic. We spoke with Claudia Simon, IberostarOs director of marketing, about the new Iberostar Playa Mita and other company developments in the region. WhatOs new with Iberostar? We started off the year with five of our resorts receiving the AAA Four Diamond award. Our teams were ecstatic about that since it shows our strong dedication to outstanding quality and superior service and amenities. New to the AAA Four Diamond list is our family property, Iberostar Paraiso Maya in the Riviera Maya. In Jamaica, Iberostar Rose Hall Suites and Iberostar Grand Hotel Rose Hall were honored for the second year in a row. Lastly, Iberostar Grand Hotel Paraso and Iberostar Cancun were once again honored with the AAA Four Diamond award Do you have any upcoming resort openings? Iberostar will launch its 10th property in Mexico -- Iberostar Playa Mita. Opening in December, it will be our brandOs first property on the west coast of Mexico, specifically in the growing leisure destination of Riviera Nayarit. This all-inclusive beachfront resort is 25 miles from Puerto VallartaOs International Airport and is a true treasure for guests of all ages. What makes Iberostar Playa Mita special is its offerings. Although Iberostar Playa Mita will be a Premium category hotel, itOs truly a hybrid since it has features similar to our Premium Gold resorts and even to our Grand Collection hotels. It will house 452 guest rooms, including 120 oceanfront junior suites, all of which will be augmented with a dedicated concierge service, as well as two presidential suites. This hotel will have more oceanfront junior suites than any of our Premium and Premium Gold properties. What are some of the other features and amenities of your new resort? Iberostar Playa Mita will have two main pools, plus a kidOs pool and Splash Park -- a new feature for one of our Premium properties. There will be four restaurants, including gourmet, Japanese, American Steakhouse and Mexican. Other hotel highlights include an international buffet, 24-hour room service, Kids Club program, disco and theater with live nightly entertainment, SPA Sensations and more. Golfers will have access to the Litibu Golf Club, located onsite, featuring an 18-hole oceanfront championship course designed by Greg Norman. We also will be unveiling a lot of new programs for travel agents, including new webinars and travel agent fam trips. What other hotels have you opened in the last few years in Mexico and the Caribbean? We officially opened our Premium Gold property Iberostar Cancun in February 2012. We invested $100 million in the purchase and renovation of the Iberostar Cancun after it closed its doors in August 2011 for the refurbishment of facilities. Iberostar Cancun features 426 fully equipped rooms with sea views, including 16 junior suites and four master suites, a presidential suite and two beach suite villas. How many hotels to do you have in Mexico and the Caribbean? Iberostar will offer 10 properties in Mexico when the Iberostar Playa Mita opens in December. Within the Caribbean, Iberostar offers three properties in Jamaica and six in the Dominican Republic. What types of clients do you target for your resorts? Our hotels truly cater to every type of clientele. We have three tiers of hotel segmentation. Premium properties are tailored for families and couples who are budget conscious and looking for a hassle-free, all-inclusive vacation where they can enjoy the pool, beach and good food. Premium Gold properties are upscale resorts tailored toward families looking for a little bit more. They want concierge service, 24-hour room service and larger rooms. These hotels have access to sister Premium properties. Grand Collection properties are our luxury, adults-only resorts. They include butler service, elegant suites with concierge, 24-hour room service, gourmet dining and more. For even more luxury, guests can book Grand Star Service, which are reserved for oceanfront suites. This includes private check-in and butler unpacking and packing if you desire. How was business for Iberostar last year? We ended 2012 with a 10 percent increase compared to 2011 figures. We see Mexico coming back and are happy to note that revenue and hotel occupancy levels are growing. One of the key factors behind the brandOs revenue growth was the positive performance of its Mexico and Caribbean hotels. Demand for these hotels rose in 2012 thanks to the positive trends shown by the U.S., Canadian and European markets. How is business looking for Iberostar in 2013 and beyond? Our company plans to invest over $100 million dollars in 2013, providing a qualitative boost to the brandOs expanding portfolio. In addition to the new Iberostar Playa Mita, the brand will also focus on refurbishment of properties in Europe and Latin America and we also will break ground on a new property in Cartagena, Colombia. How important are travel agents to IberostarOs business? Travel agents are an integral part of the Iberostar brand, contributing well over 75 percent of overall sales year over year. We have a strong following -- a large base of loyal agents who love Iberostar and have booked our properties for years. They are our true brand ambassadors. ItOs wonderful to hear them speak of Iberostar and how they know we will take care of their clients. We thank them for their loyalty and we rely on them greatly to further our business and exposure to U.S. consumers. With the opening of the new Iberostar Playa Mita, Iberostar will need this continued support to drive sales and bookings in a new market. We frequently offer specific programs, incentives and partnerships for agents and have created an Iberostar Agent Incentive Website to let agents know about our latest offerings.

Apr 25, 2013

How passengers ranked the UK's airports Manchester Airport has been named by travelers as the best in the UK, according to a survey by leading global travel search site Skyscanner. How passengers ranked the UK's airports: 1st Manchester Airport 2nd London Gatwick Airport 3rd Newcastle Airport 4th Birmingham International Airport 5th London Heathrow Airport 6th Liverpool John Lennon Airport 7th Glasgow International Airport 8th Edinburgh Airport 9th East Midlands Airport 10th Bristol Airport 11th Belfast International Airport 12th London Stansted Airport 13th London City Airport 14th London Luton Airport 15th Aberdeen Airport Fifteen of the busiest airports in the UK were rated in a study by 1600 British flyers with Manchester Airport, the third busiest in the country welcoming more than 9 million passengers each year, hitting the top spot, voted as having the best customer service, facilities and shopping as well as the best bars and restaurants. Passengers of the airport also commended it for being well organized, passenger friendly and for its accessibility. London Gatwick Airport, Britain's second busiest, handling more than 34 million passengers every year, came in second place, with passengers praising its staff and large check-in areas. Newcastle Airport just pipped Birmingham to the last podium spot and was voted by passengers as the easiest airport to travel though. Passengers of the airport commented on its simple layout and good choice of food and drink options. At the other end of the scale, Aberdeen Airport, which handles more than 3 million passengers per year took the bottom spot and was given the thumbs down for its facilities including comments from its passengers that its baggage carousel area is in need of updating. The UK's two busiest airports performed well with both Gatwick and Heathrow making the top five. However, the three other main airports in the capital did not fare as well, with Luton, City and Stansted all named in the bottom five. Passengers of London City commented on its expensive parking, whilst Stansted was blasted for its extremely long queues at check-in. Heathrow named easiest airport to get to (and from!) The UK's busiest airport and the fifth best overall, Heathrow was named the best airport in the UK for its transport links, earning 18% of the vote. Although the airport is served by Heathrow Express, which has the dubious honor of being one of the most expensive trains journeys in the world, it is also served by several low cost options such as London Underground, Heathrow Connect and coach services. Manchester Airport, which has its own train station and offers services linking the airport with over 100 destinations across the UK, came a close second with 15% finding the airport the easiest to get to in the country. Gatwick Airport took third place with 12% of the vote, while Birmingham (9%) and London Stansted (6%) completed the top five. Skyscanner's Victoria Bailie commented: "The UK's leading airports handle millions of passengers every year and the results of our study shows that whilst Manchester is the third busiest in the UK, it still manages to keep passengers happy. Many of the UK's busiest airports including Gatwick and Heathrow performed very well in our study, particularly Heathrow which topped the transport poll. Whilst the airport serves the busiest city in the UK, Heathrow offers passengers a variety of means to get to and from the airport to suit a range of budgets and if time is tight, passengers can travel to the airport from the central London in just 15 minutes." Apr 24, 2013

Smashburger Ramps Up Non-Traditional Restaurant Growth Smashburger, the rapidly expanding better burger restaurant concept, is pleased to announce the addition of three new franchise partnerships for airport locations in Dallas, TX, Philadelphia, PA and San Jose, Costa Rica, accelerating the companyOs growth in non-traditional locations. Smashburger has partnered with the following seasoned franchisees to introduce the brandOs smashed burgers and sizzling menu offerings to travelers at the following venues: Dallas/Fort Worth International Airport [ETH] Smashburger has partnered with Roz Mallet of PhaseNext Hospitality to open a Smashburger location at Dallas/Fort Worth International Airport, Terminal B, in early 2014. Mallet is a current Smashburger franchisee with a restaurant location on Fort Bliss, and is also a franchise owner for Buffalo Wild Wings and Corner Bakery Caf. Philadelphia International Airport [ETH] Smashburger has partnered with Irfan Mandani of New York Ice Cream Inc. to open a location at Philadelphia International Airport, Terminal F, in summer 2013. Mandani is also a franchise owner for PeetOs Coffee & Tea, Jamba Juice and Hagen-Dazs. Juan Santamaria International Airport [ETH] Smashburger has partnered with Richard Eisenberg of QSR International to open a new restaurant in the main terminal of Juan Santamaria International Airport in San Jose, Costa Rica, in Spring 2013. Eisenberg is a current franchisee of Smashburger and is developing 18 units in Latin America. This restaurant will be the first international airport location for the brand. He is also a franchisee of the Quiznos, KFC, Cinnabon and Teriyaki Experience brands. Brett Willis, Senior Vice President of Franchise Sales for Smashburger, commented, OSmashburger is a brand well positioned for travelers who are looking for a better burger option and menu variety while they are on the go. TodayOs travelers want speed and value but do not want to sacrifice on taste or quality. Smashburger fills that gap. We continue to explore opportunities to bring SmashburgerOs fast casual dining experience to airports, as well as food courts and college campuses across the U.S. and internationally.O Smashburger first debuted its better burger offering to airport travelers in 2011 with the opening of its Newark International Airport location in Terminal C, which is operated in partnership with local franchise owner Scott Gillman of Mascott Corporation. Since then, the brand has also partnered with HMSHost to make the restaurantOs debut at Salt Lake City International Airport, Concourse D. Dave Prokupek, chairman and CEO of Smashburger added, OWe have found that our airport locations serve as a great introduction to the brand and our food for consumers who may not have a Smashburger yet in their home cities. We are very pleased to add these three airports to our non-traditional portfolio. We look forward to continued growth in this sector.O About Smashburger Smashburger is AmericaOs fastest growing, fast casual Obetter burgerO restaurant with more than 200 corporate and franchise restaurants operating in 29 states and in four international countries. The company began in 2007 with the vision of Rick Schaden and funding by Consumer Capital PartnersNthe private equity firm that he and his father Richard own. By offering fresh, premium Osmashed to orderO burgers, chicken sandwiches, salads, signature side items and hand-spun Haagen-Dazs shakes, Smashburger has modernized the way people think about burgers. Known for localizing its menu in every market with regionally inspired burgers and side items and offering local craft beers, Smashburger has received numerous awards including topping Fast CasualOs 2012 Top Mover & Shakers list, AmericaOs Most Promising Company by Forbes magazine, INC. 500Os List of AmericaOs Fastest Growing Companies, INCOs #9 Hire Power Award winner, and is regularly voted Obest burgerO in cities all around the world. To learn more, visit www.smashburger.com. About Consumer Capital Partners Consumer Capital Partners is an innovative investment and operating company, focused on starting up, operating and investing in consumer, franchising and lifestyle brands. Consumer Capital Partners also engages in modern channels of giving across a broad spectrum of contemporary causes. To learn more about CCP, please visit www.consumercp.com. Apr 24, 2013

JAL Group renews in-flight entertainment TOKYO, Japan - JAL Group has started JAL NEW SKY PROJECT since January 2013.Responding to its action slogan "Welcome! New Sky", JAL endeavors to provide our passengers more pleasant surprise with fresh products and services. As one part of this project, aiming to offer our passengers more exciting experience during the flight , JAL Group renews its in-flight entertainment to "New Sky Entertainment JAL Mooove!" from "JAL ENTERTAINMENT NETWORK (JEN)"from May 2013. JAL will provide not only the latest and talked-about movies but also the movies with new visual points. Monthly theme for in-flight movies will be considered, for example, Academy Award movies in May and Mystery & Suspense movies in June. (Not available in some aircrafts) Meanwhile, JAL expands the line-up of in-flight entertainment [SKY MANGA], the world's first electronic manga service in the in-flight entertainment program. (Only available in Boeing 787 aircraft) @ With the assistance from "MAGAZINEHOUSE", JAL improves its in-flight Magazine which is not only for introduction of in-flight entertainment and easy to read but also for conveying attraction and interest in every entertainment to our passengers. Apr 23, 2013

Air Canada Toronto-Dublin Flights to be Extended Year-round in 2014 with Introduction of Air Canada rouge Service Air Canada today announced that its current seasonal service between Toronto and Dublin, Ireland will be converted to year-round service operated by its new leisure carrier, Air Canada rouge, beginning in 2014. Air Canada will operate the route this year from May 17 through to September 30, 2013 and Air Canada rouge will commence year-round service starting May 1, 2014. Bookings on the new Air Canada rouge service will become available starting in June 2013 on aircanada.com and through travel agents. "Air Canada has been serving Ireland since its predecessor, Trans-Canada Air Lines, first flew to Shannon in 1947. Today, there is a very strong market for both leisure customers and visiting friends and relatives, so this is an ideal market for our new leisure carrier, Air Canada rouge, to operate more cost effectively on a year-round basis," said Ben Smith, Executive Vice President and Chief Commercial Officer at Air Canada. "This is the fourth European destination announced for Air Canada rouge, which will begin flying this July to Edinburgh, Venice and Athens in addition to a number of Caribbean destinations. We intend to grow Air Canada rouge quickly from four aircraft to 32 aircraft by the end of 2014 and 42 aircraft by the end of 2015." Air Canada rouge's July 1 launch network also includes eleven destinations in the Caribbean. Its startup fleet consists of two Airbus A319 aircraft and two Boeing 767-300ER aircraft that will grow to ten aircraft by the end of 2013, 32 aircraft by the end of 2014 and 42 aircraft by the end of 2015. Air Canada rouge's Boeing 767-300ER aircraft feature a two-cabin configuration with three customer comfort options including rouge, rouge Plus with preferred seating with additional legroom, and, beginning in winter 2013, Premium rouge offering both additional room and enhanced service. The airline's Airbus A319 aircraft are configured with rouge and rouge Plus preferred seating. All flights will offer customers streamed wireless inflight entertainment, stylish and modern cabin interiors with innovative new seats, and the ability to earn and redeem Aeroplan miles. For more information and bookings, please visit: http://www.aircanada.com/en/about/rouge.html About Air Canada Air Canada is Canada's largest domestic and international airline serving more than 175 destinations on five continents. Canada's flag carrier is the 15th largest commercial airline in the world and in 2012 served close to 35 million customers. Air Canada provides scheduled passenger service directly to 59 Canadian cities, 51 destinations in the United States and 67 cities in Europe, the Middle East, Asia, Australia, the Caribbean, Mexico and South America. Air Canada is a founding member of Star Alliance, the world's most comprehensive air transportation network serving 1,329 destinations in 194 countries. Air Canada rewards its most loyal customers through its top tier recognition program, Altitude, that offers frequent flyers a range of priority travel services, lounge access and upgrades to Executive Class, complementing their membership in Aeroplan, Canada's premier loyalty program, which provides numerous ways to earn and redeem Aeroplan Miles with over 150 travel and retail partners. Apr 23, 2013

Americans don't want in-flight cell phone use, knives on planes A Travel Leaders Group survey found that nearly 80% of Americans are not in favor of in-flight cell phone use. The survey also found that 73% of Americans do not want pocket knives to be allowed on flights. Apr 23, 2013

Americans Say No to Cell Phone Use, Pocket Knives In-Flight The majority of Americans are not in favor of cell phone use and airline passengers carrying pocket knives in-flight, according to a Travel Leaders Group survey. The survey results were released days before the Transportation Security Administration (TSA) starts to allow certain items onboard planes as part of carry-on baggage, including pocket knives with blades less than 2.36 inches long, toy bats, two golf clubs, and ski poles. Those allowances begin April 25. According to the poll, 73 percent said they do not want pocket knives allowed in airplane cabins. Also, a nearly 80 percent indicated that they do not want fellow airline passengers to be able to make cell phone calls in-flight. Specifically, when asked whether they are in favor or against the TSAOs ruling, 54.8 percent said they donOt think any of the items in the list should be allowed, and another 18.2 percent said they are okay with every item except pocket knives. Regarding in-flight cell phone use, 47.9 percent said they are opposed to it, and 31.3 percent said they are in favor, as long as it is not used for conversations. The survey asked for opinions on other matters. When asked, OWhich of the following TSA security measures would you most like to eliminate?O the top responses were: Oremoving of shoesO (27.9 percent), Olimits on liquids in carry-on baggageO (24.1 percent), and Onone, do not eliminate any security measuresO (19.8 percent). When asked, OWhat is your level of satisfaction with airport security today?O 82 percent indicated that they are satisfied or neutral with todayOs security measures. When asked, ODo you ever fly in coach class?O over 94 percent of those polled said Oyes.O Of those, 49.5 percent said that what makes coach class uncomfortable is Olack of leg room,O 17.2 percent indicated Oseat size,O and 15 percent said Opitch of the seat [ETH] person in front of me reclines too much.O When asked, OHow much extra time do you typically allow at the airport before your domestic (U.S.) flight?O the top responses were one hour and 30 minutes (27.5 percent), one hour (27.4 percent) and two hours (21.8 percent). Apr 22, 2013

Virgin America Serves Up New High-Style, Low-Fare Flights From Los Angeles To Las Vegas Virgin America, the award-winning U.S. airline known for its low fares, mood-lit cabins and upscale service, today celebrates the launch of its new daily nonstop flight service from Los Angeles International Airport (LAX) to Las Vegas McCarran International Airport (LAS) with a red carpet welcome for guests onboard its inaugural flight. The three daily roundtrip flights will add to the airline's existing service from San Francisco International Airport (SFO) to LAS and from New York's Kennedy International Airport (JFK) to LAS. With its custom-designed leather seats, food and cocktails on demand and touch-screen entertainment at every seat, Virgin America brings its stylish design and award-winning service to those seeking the perfect way to kick off a weekend getaway at some of the best resorts, restaurants, and shopping destinations in the world. Today, the airline celebrates with a red carpet welcome for its first LAX-LAS flight guests at the McCarran Airport arrival gate and a launch party at The Chandelier at The Cosmopolitan of Las Vegas. In addition, to mark its latest Vegas expansion, the airline today launches a first-of-its-kind seat-to-seat delivery service on flights nationwide. The feature allows guests to use the airline's Red* in-flight entertainment platform to order a drink, meal or snack for fellow guests onboard, using the Red system's on-demand food ordering system. Travelers can now send an in-flight cocktail to that friendly stranger in seat 4A [ETH] and then follow up with a text message using the seat-to-seat chat function also on Red. "With service named best in the U.S., Virgin America's upscale flight experience is a perfect match for those headed to one of the world's most iconic travel destinations. Although there is competition in this market, we saw an opportunity to provide travelers not only attractive fares but a better, more stylish flight option," said David Cush, Virgin America's President and CEO. "With our custom-designed cabins, award-winning service and our new Loft at LAX, our guests' Vegas experience now can begin at the airport. Whether traveling for escape or to one of the many trade events or conferences hosted here each year, we hope that choosing Virgin America will become one of their better Vegas decisions!" Virgin America's new seat-to-seat delivery feature on the Red system is live on flights nationwide and Sir Richard Branson helped introduce the innovative new feature with a special video. Travelers can now use the airline's touch-screen seatback personal entertainment platform to send a cocktail, snack or meal to a fellow traveler onboard their flight using a digital seat map. Virgin America already features a seat-to-seat chat platform via its Red in-flight entertainment system, so that travelers can send text messages to other guests on their aircraft. As part of the launch of the unique feature, Virgin America is kicking off an online promotion inviting users to share how they are using or would use the new "Seat-to-Seat" feature [ETH] including their best in-flight pick-up lines. Social media submissions are being collected from April 22nd through May 22nd. The top five entries will be voted on by Virgin America fans with the top two entries scoring grand prize packages including mood-lit Virgin America flights to Las Vegas from anywhere in the Virgin America U.S. domestic network, a two-night stay in a Terrace Studio at The Cosmopolitan of Las Vegas, dinner for two at a restaurant of choice from the Restaurant Collection at The Cosmopolitan, and VIP entry to Marquee Nightclub & Dayclub at The Cosmopolitan. For contest rules and terms and conditions, visit http://www.virginamerica.com/html/pdf/130422_get_lucky_woobox_tc.pdf To celebrate the new service, Virgin America today launched a fare sale with the new Las Vegas-Los Angeles flights from $39* (taxes and fees included and restrictions applying). For more, visit http://www.virginamerica.com/vx/booking/fare-sale At McCarran today, the airline's inaugural LAX-LAS guests will receive a Vegas welcome with a Virgin twist at a red carpet reception at the LAS arrival gate. First flight guests, including celebrities, Virgin Group Founder Sir Richard Branson and Virgin America CEO David Cush, will be met by local Las Vegas officials and LAS leadership. After walking the LAS red carpet upon arrival, flight guests will be treated to tray-passed hors d'oeuvres and signature cocktails like the "Virgintini" and "The Cosmopolitan," designed by Property Mixologist Christopher Hopkins from The Cosmopolitan of Las Vegas. "The Virgin brand and Las Vegas are both known for delivering a world-class experience to travelers [ETH] and for having a bit of fun along the way," said Clark County Commissioner Tom Collins, Chairman of the Board for the Las Vegas Convention and Visitors Authority. "With record visitation numbers in 2012, every new airline seat provides the opportunity for continued growth. This new route is estimated to generate a non-gaming economic impact of more than $91 million annually for Las Vegas." This evening, Virgin America will toast the launch of its newest route with a red carpet bash at one of the most talked about hotspots: The Chandelier at The Cosmopolitan of Las Vegas. Branson will help host a champagne-soaked launch event to fete travelers arriving from the airline's star-studded inaugural flight from Los Angeles. The exclusive event features celebrity appearances and signature cocktails in the dramatic three-story architectural wonder created with 2 million crystals, The Chandelier. Located at the heart of The Strip, The Cosmopolitan of Las Vegas offers guests a decidedly different perspective. The resort features oversized residential-style living spaces with expansive, one-of-a-kind private terraces, a 100,000 square foot casino, Sahra Spa & Hammam and Violet Hour Hair Nails Beauty, three unique pool experiences, 150,000 square feet of state-of-the-art convention and meeting space, an eclectic line-up of new-to-market retailers and signature restaurants. With outstanding service, beautifully designed cabins and unrivalled in-flight entertainment, Virgin America has swept the travel awards since its 2007 launch. The airline's Red entertainment platform offers guests their own seatback touch-screen TV, with 25 films, live TV, Google Maps, video games, seat-to-seat chat, music videos, a 4,000-song library and an on-demand menu that allows flyers to order a cocktail or snack from their seatback any time during a flight. In addition to a Main Cabin that offers custom-designed leather seating with a deeper, more comfortable pitch, the airline's First Class offers plush white leather seating with 55 inches of pitch, 165 degrees of recline and lumbar massagers. The carrier's Main Cabin Select option offers 38-inches of pitch, free food and cocktails, an all-access pass to media content, dedicated overhead bins and priority check-in/boarding. "Virgin America has been a wonderful partner since its first flight arrived at McCarran International Airport, and we welcome their new nonstop service with open arms," said Steve Sisolak, Chairman of the Clark County Board of Commissioners. "Regardless if people are traveling to Las Vegas for leisure or business, we are always pleased to offer travelers more options, and we're thankful that Virgin America is providing this additional capacity for Southern California residents and other travelers headed to our region." The new LAX-LAS route will also carry the codes of Virgin America codeshare partners Virgin Australia and Singapore Airlines, offering seamless connectivity for international guests traveling to and from Las Vegas via LAX. In addition, the addition of Virgin America LAX-LAS service creates convenient new online connections for guests traveling to and from Virgin America's Boston, Dallas-Fort Worth, Newark, Fort Lauderdale, Washington Dulles, New York JFK, Chicago, and Seattle destinations via LAX, building on existing connections over SFO. In 2012, the airline launched its first domestic lounge, the Virgin America Loft at Los Angeles International Airport's (LAX) Terminal 3. In keeping with the airline's mission to reinvent the U.S. travel experience, the Virgin America Loft offers the amenities today's travelers demand within a space that reflects the look and feel of the airline's next generation mood-lit aircraft and overall design aesthetic. The Virgin America Loft extends the airline's signature cabin experience into the airport space with amenities like a cocktail bar and dining experience with a Virgin twist N including a "Lofty Libations" artisanal cocktail selection. As the only airline to offer both power outlets near every seat and in-flight WiFi on every aircraft, the Virgin America Loft is equipped with ample power sources and complimentary WiFi. High-resolution photos and a video tour of the Virgin America Loft are available at www.virginamerica.com/vx/lax-loft-photos. Apr 22, 2013

Alaska Airlines Alaska Airlines Upgrading its Aircraft With New Seats and Power Outlets. Travelers flying on Alaska Airlines starting this fall will enjoy new aircraft seats that feature a personal space-enhancing design and are equipped with power outlets. The airline is also nearing a decision on an enhanced inflight entertainment system that will allow customers to watch movies, television shows and other programming streamed to any Wi-Fi-enabled device. The $100 million project to upgrade the cabins on all of Alaska's Boeing 737-800, -900 and -900ER aircraft is expected to be finished by the end of 2014. "Passengers have responded very favorably to the innovative and comfortable Recaro seats on our 737-900ERs. Two other features we know they want the most are power for their electronic devices and enhanced inflight entertainment," said Joe Sprague, Alaska Airlines' vice president of marketing. "Upgrading our other Next Generation 737 aircraft with Recaro seats, along with adding seat power and an improved inflight entertainment system, will complement our award-winning personal service and make flying more enjoyable for our customers." Alaska Airlines became the North America launch customer for the main cabin Recaro seat when the carrier took delivery of its first Boeing 737-900ER in November 2012. The seat's slimmer design and location of the literature pocket at the top of the seatback enables Alaska to reconfigure its cabins while maintaining the same passenger comfort standards and personal space that are on its aircraft today. Six seats will be added to the airline's 737-800s and nine seats to its 737-900s. Alaska will be the only U.S. airline to provide power outlets at every seat on its equipped aircraft, which will include nearly three-quarters of the fleet. The outlets, supplying both 110-volt and USB power for tablets and smart phones, will be conveniently located on the seatback in front of each passenger. The inflight entertainment solution under consideration will allow programming to be streamed wirelessly from a server onboard the aircraft to any Wi-Fi-enabled device, including passengers' own laptops, tablets and smart phones as well as tablets provided by Alaska. After reconfiguring its aircraft, Alaska Airlines' 737-800s will accommodate 163 passengers (16 in first class and 147 in the main cabin). The carrier's 737-900s will accommodate 181 passengers (16 in first class and 165 in the main cabin). Its 737-900ERs, which are not being reconfigured with more seats, also accommodate 16 passengers in first class and 165 in the main cabin. Alaska Airlines' aircraft will provide passengers with the current fleet standard seat pitch of 31 to 32 inches and 3 inches of recline. Apr 23, 2013

Etihad Airways, Air Canada Etihad Airways and Air Canada to Introduce Codeshare Services. Etihad Airways and Air Canada have signed a Memorandum of Understanding (MoU) for a commercial cooperation agreement that will enhance travel services between the United Arab Emirates and Canada . While the two carriers currently have interline agreements in place for passenger and cargo services, Etihad Airways and Air Canada intend to offer customers through-checked bags, reciprocal codeshare services and frequent flyer benefits. The MoU provides for reciprocal codeshare services to Etihad's Abu Dhabi hub and select points in North America served by Air Canada via its Toronto hub. The two parties have commenced discussions to finalize details with the objective of introducing codeshare services in the third quarter of 2013. The agreement will also allow frequent flyer mileage accrual on codeshare flights by members of Etihad Guest and Aeroplan programs and reciprocal premium lounge access at Toronto and Abu Dhabi airports for eligible passengers of both airlines. This announcement follows the recent decision by the Governments of the UAE and Canada to restore the previous visa regime which means Canadian nationals can once again obtain a free visa on arrival in the UAE. James Hogan , Etihad Airways' President and Chief Executive Officer, said: "This is without doubt a significant development in the relationship between Etihad Airways and Air Canada and very much supports the aim to simplify travel between the United Arab Emirates and Canada . "The benefits contained within the agreement give Etihad Airways and Air Canada passengers far greater choice, flexibility and convenience and will greatly enhance business and leisure travel between the UAE and Canada and feed passengers onto each other's flight networks." The UAE is Canada's largest merchandise export market in the Middle East region and more than 40,000 Canadians reside in the UAE. Furthermore approximately 150 Canadian companies are based in the UAE. Calin Rovinescu, Air Canada's President and Chief Executive Officer, said: "We are pleased to establish a mutually beneficial commercial cooperation that will provide our customers with more travel options and frequent flyer benefits. We look forward to introducing Air Canada codeshare service on Etihad Airways' flights to Abu Dhabi , via Toronto and London Heathrow, and welcoming their customers on Air Canada in the near future." Subject to regulatory approval, Etihad Airways will place its EY code on Air Canada flights between Toronto and select North American points. In return, Air Canada will place its AC code on Etihad Airways' non-stop services between Toronto and Abu Dhabi , as well as Etihad Airways' flights between London Heathrow and Abu Dhabi . Etihad Airways and Air Canada will also work together to enhance cargo services into and out of Abu Dhabi and Toronto , and beyond on each other's networks. About Etihad Airways Etihad Airways, the national airline of the United Arab Emirates , began operations in 2003, and in 2012 carried 10.3 million passengers. From its hub at Abu Dhabi International Airport, Etihad Airways serves 88 passenger and cargo destinations in the Middle East , Africa , Europe , Asia, Australia and the Americas, with a fleet of 73 Airbus and Boeing aircraft, and over 90 aircraft on firm order, including 10 Airbus A380s, the world's largest passenger aircraft. Etihad Airways also holds equity investments in airberlin, Air Seychelles , Virgin Australia and Aer Lingus. For more information, please visit: www.etihad.com. About Air Canada Air Canada is Canada's largest domestic and international airline serving more than 175 destinations on five continents. Canada's flag carrier is the 15th largest commercial airline in the world and in 2012 served close to 35 million customers. Air Canada provides scheduled passenger service directly to 59 Canadian cities, 51 destinations in the United States and 67 cities in Europe , the Middle East , Asia, Australia , the Caribbean, Mexico and South America. Air Canada is a founding member of Star Alliance , the world's most comprehensive air transportation network serving 1,329 destinations in 194 countries. Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax that ranked Air Canada in a worldwide survey of more than 18 million airline passengers as Best International Airline in North America in 2012 for the third consecutive year. For more information, please visit: www.aircanada.com. Apr 25, 2013

Kenya Airways Airport lounges becoming a key tool in the fight for market share. When the new Jomo Kenyatta International Airport terminal facility eventually open its doors to passengers next year, Kenya Airways will be opening two state-of-the-art lounges in Terminal Four. Presently, Kenya Airways offer two lounges at the existing terminal, however, they are distant from the boarding gates and near the main immigration facilities where arriving passengers go through passport control. While the upstairs lounge was doubled in size a few months ago, passengers using either of the two lounges during peak traffic times know that space is at a premium in these facilities and that, food and service quality notwithstanding, they no longer can be called state-of-the-art airline lounges. The new terminal will, however, introduce, according to information availed by a source close to the airline, the latest in premium passenger lounge quality, comprising dining areas, dedicated rest areas, shower facilities, a sauna and treatment rooms for massage, besides the OusualO amenities of comfortable arm chairs along with an array of reading materials and news channels. The fight for premium passengers in Africa, largely dominated by the alliance affiliation of market leaders like Kenya Airways, Ethiopian Airlines, and South African Airways, the latter two being members of global market leader, Star Alliance, and the former a member of the KLM/Air France led SkyTeam, is according to some aviation experts won on the ground, as in-flight service levels and cabin layouts are all now very similar when it comes to the business class products offered. OLounges are becoming a key tool in the fight for market share in the premium segment of travel. Those passengers insist on state-of-the-art aircraft and great in-flight services, and we all offer that now - punctuality, superior service on check-in and when connecting through the airline hubs to onward flights - the amenities in the lounges. OEthiopian has taken this game to the next level when they opened the first section of their new lounge in Addis, and Kenya Airways is now almost compelled to level the playing field again. Because of the delays in completing Terminal Four it will be a bit longer until they can showcase their response to the move by their rivals, but when the new lounges are open, they will be the best available in Africa. OThe same will be the case when the next airport phase comes on line, which you call Project Greenfield. That new mega-terminal is going to be used by Kenya Airways and the alliance partners, maybe two thirds or even more of the projected space and capacity, and there the premium lounges will be even better. Kenya Airways transit traffic forms more and more the bulk of their business, and business class travelers are the ones every airline wants to attract and keep. If they are happy in the air with an airlineOs product, they must be equally happy on the ground with the service they get. If there are shortcomings, they will eventually walk away and start using a rival airline. Competition is tough and such investments are as important as ordering new planes,O said a source from the Kenya Airways head office in Embakasi on condition of anonymity for not being an official spokesperson of the airline. Recent efforts to obtain an authoritative response from the Kenya Airports Authority on the anticipated completion of the new Terminal Four, as well as reasons for the delays in opening this new facility, were unsuccessful as emails sent to the main mail portal went unanswered. Apr 25, 2013

United Airlines United Airlines begins new nonstop San Francisco to Paris flights. United Airlines launched daily nonstop service from San Francisco to Paris, connecting Bay Area travelers to the City of Light and strengthening the airline's largest West Coast hub. San Francisco to Paris Service Flight 990 departs San Francisco daily at 2:45 p.m. and arrives at Paris Charles de Gaulle Airport at 10:45 a.m. the next day. For the return, flight 991 departs Paris at 10:05 a.m. and arrives in San Francisco at 1 p.m. the same day. (All times are local.) United operates this new service with Boeing 767-300 aircraft, which offer 30 flat-bed seats in United BusinessFirst, 49 seats in United Economy Plus and 135 seats in United Economy. The BusinessFirst cabin includes 15.4-inch touchscreen monitors for personal on-demand entertainment, electrical and USB outlets, iPod jacks and five-course meals with fine wines. Seats in Economy Plus offer customers more legroom to stretch out and relax. Each seat in United Economy features a 9-inch touchscreen with personal on-demand entertainment, and all rows include access to electrical outlets. United in San Francisco San Francisco is United's largest West Coast hub. With approximately 9,000 employees in the Bay Area, United offers nearly 300 flights a day from San Francisco International Airport, more than any other airline, including nearly 30 daily nonstop flights to more than 15 international destinations. United also operates an extensive maintenance center at San Francisco International Airport, where the airline's technicians are completing a multi-year project to upgrade the airline's cabins with new interiors, flat-bed seats and personal on-demand entertainment in United Global First and United BusinessFirst, and new entertainment systems for customers in United Economy. United's San Francisco-based technicians are also outfitting the airline's fleet with satellite Wi-Fi. Apr 26, 2013

US Airways US Airways to upgrade international experience for customers. US Airways is making international travel more comfortable and convenient with several in-flight enhancements starting this spring and summer. Beginning May 1, passengers traveling in the Economy cabin will receive complimentary headsets and complimentary wine with their main meal on flights to and from Europe, the Middle East and South America. Earlier this month, the airline also expanded DineFresh, its premium chilled meal option paired with wine that has been available on trans-Atlantic flights departing its hubs at Philadelphia and Charlotte, N.C. since last August, to select trans-Atlantic flights headed to Philadelphia and Charlotte. DineFresh meals must be pre-ordered at least 24 hours prior to departure. In July, US Airways will introduce new amenity kits in Envoy, its international business class. The airline has teamed up with Red Flower, a New York-based, eco-friendly beauty and lifestyle brand, to offer passengers traveling in Envoy a soft classic jute-lined bag filled with delicately scented botanical products including Ocean moisturizing body lotion, Italian Blood Orange lip balm and an Italian Blood Orange facial towelette with whole essential oils of pink grapefruit and blood orange which provide an instant boost and a sense of invigoration. In May, US Airways resumes daily seasonal service to Athens, Greece; Barcelona, Spain; Glasgow, Scotland; Lisbon, Portugal; Shannon, Ireland and Venice, Italy from Philadelphia. Daily, seasonal service will also operate from Charlotte hub to Dublin, Ireland; Madrid, Spain; Paris and Rome. Additional seasonal frequencies are also being added to Frankfurt, Germany from both Philadelphia and Charlotte, giving customers a choice of four daily non-stop flights from the East Coast. The seasonal flights supplement existing year-round service to 12 destinations in Europe and the Middle East. On June 8, US Airways will launch daily, non-stop year-round service to Sao Paulo, Brazil from Charlotte. The enhancements in Envoy and economy follow a multi-million dollar investment in upgrades to US Airways' domestic First Class service and the addition of Gogo inflight internet on more than 90 percent of the US Airways fleet. On April 1, the airline began offering customers in First Class a choice of snacks in addition to their meal on long-haul flights and a continental-style breakfast on the go that includes a yogurt smoothie, croissant, almond butter, jam and a mint on overnight long-haul flights. Apr 25, 2013

WestJet WestJet announces appointment of Brigid Pelino to Executive Vice-President, People and Culture. WestJet today announced the appointment of Brigid Pelino to the position of Executive Vice-President, People and Culture, effective mid-August 2013. Brigid Pelino joins WestJet after 13 years with Tim Hortons where she was Executive Vice-President, Human Resources. Prior to Tim Hortons, Brigid held increasingly senior human resource roles in Canadian Tire Corporation, Honeywell Aerospace based in Los Angeles and General Electric. "We look forward to welcoming Brigid to the WestJet team," commented Gregg Saretsky, WestJet President and CEO. "Her experience at Tim Hortons, one of Canada's iconic customer service brands, will bring tremendous insight and value to WestJet as we continue to grow and as we launch WestJet Encore's first flight on June 24, 2013." "WestJet is a jewel in the Canadian business landscape!" commented Brigid Pelino. "Their approach with employee ownership and empowerment is renowned and I could not be more thrilled to become a 'WestJetter' and be part of the team." Brigid Pelino holds an honours bachelor of arts (economics and accounting) degree from the University of Toronto and a masters industrial relations degree from the University of Toronto. Recently, Brigid served as the Executive Chair, Canada for the Women's Foodservice Forum - an organization dedicated to the development of women leaders in the industry. Brigid lives in Oakville, Ontario with her three children and will be relocating to Calgary by the end of the summer. About WestJet WestJet is Canada's most preferred airline, offering scheduled service to 85 destinations in North America, Central America and the Caribbean. Powered by an award-winning culture of care, WestJet pioneered low-cost flying in Canada. Recognized nationally as a top employer, WestJet now has more than 9,000 WestJetters across Canada. Operating a fleet of more than 100 Boeing Next-Generation 737 and Bombardier Q400 NextGen aircraft, WestJet strives to be one of the five most successful international airlines in the world. Apr 25, 2013 AirGuideOnline ISSN 1544-3760 04/29/2013

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