Adomo Introduces Advanced Speech and Mobile Capabilities for Adomo Voice Messaging; Innovation Fast-track Yields Release 5.0 With Speech-enabled Auto Attendant and Name Addressing, as well as Find Me, Follow Me Flexible Call Routing.
Built from the ground up to support today's converged networking environment, the Adomo architecture supports legacy PBXs, new Voice over IP (VoIP) technologies, and wireless Smartphones/PDAs -- all on a quick-to-deploy and easy-to-manage appliance platform. Deeply and seamlessly integrated into Microsoft Exchange and Active Directory, Adomo Voice Messaging users can send, receive and manage voicemail using all the same tools they use for email. Adomo's addition of enhanced speech recognition capabilities delivers a superior caller and user experience, while one-number 'Find Me, Follow Me' call routing increases organizational responsiveness.
"Adomo has re-invented voice messaging, providing our callers and employees with a modern speech interface to replace cumbersome keypad spelling of names," said Steve Hunt, CIO of SI International, Inc. The company, an information technology (IT) solutions contractor to the federal government and an Adomo customer since June, was among the first to upgrade to the new Adomo Voice Messaging software. "Integration with our Active Directory and Exchange environment has been exceptionally easy. This new Adomo 5.0 release, with voice recognition and 'Find me, Follow me' capability, will dramatically improve our caller experience and our employee's accessibility. The fact that we can obtain these capabilities on the same Adomo systems, without buying, integrating, or maintaining any additional hardware, is even better."
Adomo CEO Jeff Snider said, "Adomo is on track to truly change the way enterprises deploy, manage, and use voice messaging and unified communications. With a simple appliance architecture, a single message store in Microsoft Exchange and common administration in Active Directory, we make voice messaging easier for users and administrators alike. Our new 5.0 release adds the power of speech and 'Find me, Follow me,' further demonstrating our ability to lead the way in taking enterprise voice messaging to the next level."
Speech-enabled Auto Attendant
For callers, one of the most frustrating elements of today's automated attendant systems is the traditional spell-by-keypad interface. Utilizing slow and error-prone keypad entry, the caller must first know the exact spelling of the recipient's name in order to be successful. With the new speech-enabled automated attendant in Adomo Voice Messaging, callers now have the option to simply speak a name and be connected with anyone listed in a company's directory. In cases where multiple matches are found, Adomo allows the caller to select from a list of user-recorded names with additional distinguishing information such as location or department.
Speech-based Name Addressing
With speech-based addressing, subscribers on an Adomo Voice Messaging system can send or forward voicemail simply by saying the name of anyone listed in their email contacts or system directory, including distribution lists. As with Auto Attendant, if the system is unsure of a match it will first confirm the destination, and if there is more than one close match for the spoken name, users can select from a list of names with associated departments or locations.
Find Me, Follow Me
In today's highly mobile business environment, users are often away from their desks. Organizational responsiveness can be improved by allowing certain calls to reach users directly, while routing lower priority calls to voicemail. The Adomo 'Find Me, Follow Me' feature allows users to identify up to three phone numbers that may be employed in tracking them, for example on a mobile phone, home phone or in another office. A time-of-day and day-of-week schedule, as well as a call screening option, gives the user control over who reaches them and when. Users manage preferences on an easy-to-use web interface, and the 'Find Me, Follow Me' function may also be turned on or off using a telephone interface. Historically, such systems required companies to maintain a duplicate database of user and caller ID information on each PBX. In contrast, Adomo leverages the organization's existing data stored in Exchange and Active Directory, eliminating duplication of data and administrative overhead.
"These new features significantly improve the efficiency and effectiveness of business voice communications for both callers and subscribers," said Art Rosenberg, analyst and publisher of the syndicated web column, The Unified-View. "But, what is particularly critical for companies that may not need to completely replace their TDM phone systems yet, but whose key personnel are becoming more mobile, is to add these new capabilities in a way that is 'IP future-proof' and enables what I call 'graceful migration.' Since Adomo works with existing, older telephony equipment as well as newer VoIP systems, companies can roll out these new capabilities without waiting for switch upgrades to IP telephony. And users can be selectively introduced to advanced functionality over time, in an intuitive and non-disruptive manner."
Adomo Senior VP of Marketing, Andrew Feit adds, "Now, in a more efficient cost-structure than traditional voicemail, companies can deploy a full-featured unified messaging system, with many of the features of a much more expensive unified communications solution. Moreover, these features can be deployed consistently across the enterprise, as they work with whatever telephony equipment is currently in place, without having to wait for upgrades to new Voice over IP systems. And of course, as the enterprise moves to VoIP over time, the Adomo system works with that as well, protecting the customer's investment."
Adomo, Inc. provides a new generation of voice messaging and unified communications solutions that enable organizations to more smoothly migrate to VoIP and wireless technologies. The company's open, hardened appliance platform gives customers freedom of choice in selecting the appropriate technology, vendor, and timing for their Voice over IP rollout. Deeply and seamlessly integrated with Microsoft Exchange and Active Directory, the Adomo solution eliminates the costs of maintaining separate servers, databases, and message stores. With Adomo Voice Messaging, users have easy access to voice messages in their email inbox on their PC, or from any Microsoft Exchange compatible device or client. Adomo's enhanced speech recognition capability delivers a superior caller and user experience, while advanced caller applications such as 'Find Me, Follow Me' increase organizational responsiveness. Adomo is a privately held company, headquartered in Cupertino, California, and is backed by Menlo Ventures and Storm Ventures. For more information, please visit www.adomo.com, or call 408-996-7086.
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|Date:||Dec 12, 2005|
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