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AUTO REPAIR INDUSTRY DEVELOPS CODE OF ETHICS

 BETHESDA, Md., Aug. 14 /PRNewswire/ -- Several representatives of the automotive repair industry have developed a code of ethics to demonstrate to consumers the high standard of service used by participating companies. The code was developed by the Maintenance Awareness Program (MAP), a group of automotive repair companies and trade associations which is administered by the Automotive Parts & Accessories Association (APAA).
 "Developing a code of ethics is an important step in fostering two- way communication between the repair industry and the customers we serve," said Lawrence S. Hecker, APAA president and MAP chairman. "The code encourages consumers to have high expectations of the level of service provided by our industry; expectations that we have an obligation to fulfill every time a customer walks through the door."
 The code was composed by MAP's Service Provider Task Force, which includes the following companies: Bridgestone/Firestone, Car-X Muffler and Brake, General Motors, Goodyear, Midas International, Monro Muffler, Montgomery Ward/Auto Express, Pep Boys, Sears, Speedy Muffler King and Western Auto.
 Other MAP initiatives include the development and establishment of standards for preventive maintenance and system inspection for automotive technicians and consumers. MAP's consumer education brochure, "Under the Hood and Around the Car," is now available at no charge by contacting MAP or the Consumer Information Center in Pueblo, Colo.
 The Maintenance Awareness Program is an industrywide coalition dedicated to strengthening consumer confidence in the automotive repair industry. Spearheaded by the Automotive Parts & Accessories Association, MAP's participants represent more than 130 retailers, suppliers, independent service stations, industry associations and publications.
 Based in Bethesda, the Automotive Parts & Accessories Association is the only international automotive aftermarket association representing the entire industry. Its 1,500-plus member companies are manufacturers, retailers, wholesalers, distributors, manufacturers' representatives and others who make and market automotive products and services.
 MAINTENANCE AWARENESS PROGRAM
 CODE OF ETHICS
 1. That recommendations will be clearly explained to the customer
 and based on system failure, improved system performance or
 preventive maintenance according to accepted industry standards.
 2. That personnel will be properly trained and qualified to perform
 an accurate inspection and/or service of vehicle systems.
 3. That a written estimate will be provided and no work will be
 performed without a prior authorization.
 4. That a written limited warranty will be included at no
 additional cost.
 -0- 8/14/93
 /CONTACT: Jami Deise of the Automotive Parts & Accessories Association, 301-654-6664/


CO: Automotive Parts & Accessories Association ST: Maryland IN: AUT SU:

TW-DS -- DCSAT1 -- 2794 08/14/93 07:31 EDT
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Publication:PR Newswire
Date:Aug 14, 1993
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