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AT&T REPORTS SIGNIFICANT PROGRESS IN EFFORTS TO COMBAT TOLL FRAUD

 BASKING RIDGE, N.J., Feb. 1 /PRNewswire/ -- AT&T (NYSE: T) today reported significant progress in its efforts to help business customers protect themselves against toll fraud.
 Since the company introduced AT&T NetProtect(SM) Service in August, more than 1,000 alleged hackers have been thrown off the AT&T 800 network, about 1,000 customers each month have been notified of patterns of potential fraud, and the average toll fraud loss has dropped more than 75 percent.
 "AT&T recognizes the seriousness of the problem, which costs the industry $2 billion a year," said Dominick Tolli, AT&T NetProtect manager. "We have listened to our customers' concerns and are committed to use our technology and trained people to help our customers protect themselves." AT&T offers a wide array of services and products for combating toll fraud.
 AT&T uses techniques that allow the company to identify patterns of toll fraud faster than any other long distance company.
 Twenty-four hours a day, seven days a week, AT&T technicians use computers to scan 800 Service and international call records for patterns that might indicate toll fraud.
 Tolli said, "We are continually working with AT&T Bell Labs to develop ever more sophisticated software and identify new patterns that suggest fraud. We analyze every incident and use the information to develop new ways to spot patterns of fraud. Of course, we only look at patterns. Only the customer knows if the calls are authorized."
 When a suspicious pattern is discovered, AT&T representatives call the customer and advise ways to secure equipment. Technicians also act to throw the hacker off the AT&T 800 network. This service, called NetProtect Basic Service, is offered without additional charge to all AT&T business long distance customers.
 Additionally, the company offers for an additional charge NetProtect Advanced and NetProtect Premium services that limit customer liability in the event of PBX or voice mail fraud.
 AT&T has also developed techniques and products that help businesses secure their PBX equipment and voice mail systems. For example, Hacker Tracker(TM), a software package that works with AT&T's call accounting system (CAS Plus Version 3), monitors all incoming and outgoing calls and alerts security or systems administrators when it detects abnormal calling activity that may signal toll fraud.
 During 1992, AT&T held seminars for more than 22,000 customers, advising them of ways to protect themselves against toll fraud. Customers are told to secure remote access to their PBX, to establish long passwords and change them frequently, and to restrict calls to unneeded area codes and foreign countries.
 In addition, AT&T said it has added specially trained security experts to each of its premises-based equipment sales offices. These experts advise and instruct customers about the specific actions they should take to secure their individual PBX and voice processing systems.
 AT&T's Security Audit Service, conducted by a team of experts from AT&T's Technical Service Center and Corporate Security Office, provides systems audits to uncover potential security risks and recommend security measures that help customers minimize the potential for toll fraud. No system using security measures recommended by the Security Audit Service team has been compromised by hackers, AT&T said.
 AT&T also offers a Fraud Intervention Service for customers who suspect toll fraud. An emergency response service, the intervention service helps customers identify and stop fraud while it is in progress.
 Within two hours of the reported fraud, security specialists at AT&T's Technical Service Center will work with the customer to determine whether fraud occurred, and what security measures they need to implement to stop it. The specialists have already conducted more than 700 interventions.
 And working with law enforcement, the company has held seminars for police officers and court personnel, and has worked with legislators to update and toughen laws against toll fraud, such as 1992's new law for New York State.
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 /CONTACT: Ana Gabriel, 313-262-4965 or 313-649-0641 (home), Rick Wallerstein, 908-221-7041 or 908-771-9570 (home), or Bob Nersesian, 908-221-2305 or 201-729-6026 (home), all of AT&T/
 (T)


CO: AT&T ST: New Jersey IN: TLS SU:

KE -- DE013 -- 1214 02/01/93 09:36 EST
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Date:Feb 1, 1993
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