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APPLE OFFERS TOLL-FREE LINE FOR THE DEAF AND HEARING-IMPAIRED

 APPLE OFFERS TOLL-FREE LINE FOR THE DEAF AND HEARING-IMPAIRED
 CUPERTINO, Calif., Nov. 13 /PRNewswire/ -- Apple Computer Inc. (NASDAQ-NMS: AAPL) today announced that it has installed Telecommunications Device for the Deaf (TDD) software to provide its deaf and hearing-impaired customers with access to the company's Customer Assistance Center. The center provides customers with a source for sales information, such as product specifications, as well as general customer information.
 Using the new toll-free line, deaf and hearing-impaired customers simply leave their name, phone number and a short description of their questions, and an Apple Customer Assistance Center specialist responds to their call within one business day. The Apple TDD toll-free line is not designed to be a source for technical assistance.
 Previously, Apple took calls from deaf and hearing-impaired individuals through the California Relay System (CRS). While the CRS provides deaf and hearing-impaired individuals with access to the Apple Customer Assistance Center, calls relayed through a third party can be time-consuming. Studies also show that about 40 percent of the context of a conversation is lost through a relay call. By providing TDD assistance, the Customer Assistance Center is able to be more responsive to the deaf and hearing-impaired community, which consists of about 24 million people in the United States.
 The Customer Assistance Center TDD lines are available 24 hours a day, seven days a week, including holidays, at 800-TDD-MAC3 (800-833-6223). The hours of operation for specialists handling TDD calls are Monday through Friday, 9 a.m. to 4 p.m. Pacific time.
 NOTE: Apple and the Apple logo are trademarks of Apple Computer Inc.
 -0- 11/13/92
 /CONTACT: Ylonda Davis of Apple, 408-974-5193/
 (AAPL) CO: Apple Computer Inc. ST: California IN: CPR SU: PDT


GT -- SJ001 -- 0520 11/13/92 08:30 EST
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Copyright 1992 Gale, Cengage Learning. All rights reserved.

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Publication:PR Newswire
Date:Nov 13, 1992
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