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AMO spotlight.

SUSAN COLLINS, CPM[R], IS THE NATIONAL DIRECTOR OF PROPERTY SERVICES FOR DIVARIS AND HAS BEEN WITH THE FIRM SINCE 1992. IN HER POSITION, she is responsible for all property management activities for a portfolio of 100 office, retail and industrial properties, totaling over 10 million square feet in six states. Collins oversees a staff of 28, including 11 property managers, four assistant property managers, two property administrators and 17 maintenance personnel.

Collins also handles department training, and resolves major tenant/landlord issues and owner inquiries. She developed and wrote the core management practices for the company, instituted an Operations and Maintenance Plan for Moisture Intrusion, Mold Prevention & Response, and has spearheaded development of the company's business continuity plan.

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THE DIVARIS PHILOSOPHY IS TO WORK IN TEAMS, EACH HEADED BY A PRINCIPAL HOW DOES THIS APPROACH BENEFIT YOUR CLIENTS AND COMPANY?

We want each property owner to feel like they are the one and only client and that their project is the most important one we lease and manage. This approach ensures consistency and stability of services.

WHAT ARE THE BENEFITS OF DIVARIS BEING A PRINCIPAL MEMBER OF BOTH THE CORE NETWORK AND REALTY RESOURCES?

It assists with our owner relations. These memberships provide us excellent coverage in over 74 markets for inbound business to Hampton Roads. In addition, it allows us to service our owners' portfolios in markets in which we do not have a presence. We maintain control of the project and the owner relationship, but can outsource our services to one of the member companies to handle day-to-day activities.

WHAT ARE THE ADVANTAGES OF BEING ASSOCIATED WITH IREM AS AN AMO FIRM?

It provides us national recognition and acknowledges our commitment to the highest standards of ethics, integrity and professionalism. AMO membership shows that we strive to provide the highest level of service to our clients.

HAVING WORKED AT DIVARIS FOR NEARLY 20 YEARS, WHAT HAVE BEEN THE BIGGEST CHANGES IN PROPERTY MANAGEMENT SINCE THE EARLY 1990s?

It used to be that overall commercial property managers were nothing more than glorified site managers. However, property owners now are expecting more and more from the management companies. Therefore, the property managers need to be well educated as they are taking on more of an asset manager role. Additionally, a number of regulations have changed (window cleaning, fire regulations, etc., as well as the onset of new LEED standards and a stronger focus on energy efficiency and being green). Property managers have to consistently educate themselves and be on top of their game. That is where it becomes so critical for property managers to be involved in IREM, so they can draw from the information, and experience everything that is available to them.

To earn the ACCREDITED MANAGEMENT ORGANIZATION (AMO[R]) designation from IREM, a company must demonstrate a high level of performance, experience and financial stability, and have a CPM in an executive position. AMO firms must meet high ethical standards and other stringent requirements, proving their value to the industry.

COMPANY HEADQUARTERS LOCATION Virginia Beach, Va.

NUMBER OF EMPLOYEES 53

DATE THE COMPANY BECAME AN AMO FIRM 1996

COMPANY WEB SITE www.divaris.com
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Title Annotation:Accredited Management Organization
Publication:Journal of Property Management
Article Type:Interview
Geographic Code:1USA
Date:Nov 1, 2010
Words:529
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