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AMERICAN EXPRESS AND NYNEX DEVELOP IN-OFFICE AIRLINE TICKETING MACHINE; NYNEX TRAVELERS TO GAIN CONVENIENCE BY ACCESSING SHUTTLE TICKETS

 NEW YORK, July 21 /PRNewswire/ -- A new airline ticket delivery machine was unveiled today in the midtown offices of NYNEX, which is a business travel client of American Express Travel Management Services (TMS).
 Over a year in development, the technology represents an important first step in automated ticket delivery, allowing business travelers to access tickets independently 24 hours a day at their workplace.
 NYNEX has agreed to pilot this project with American Express and the equipment manufacturer, DATAMAX Corporation, an Orlando-based ticket printer company. Together, they have designed an employee-friendly machine with features that streamline the ticketing process. The machine is being marketed by American Express as the Express Ticketing System (ETS).
 "Much of our business travel is booked at the last minute. This new technology provides maximum convenience to our employees, particularly since they will no longer have to wait for tickets to arrive," said Meri Verille, NYNEX staff manager for corporate travel.
 Initially, ETS usage will be limited to certain shuttle tickets. Shuttle service was used as the prototype of automated ticketing simply because it has non-reserved seating. NYNEX was selected to test the new concept because a large portion of its corporate travel is done on the shuttle service. NYNEX employees in its midtown offices had been receiving these tickets by messenger from the American Express Business Travel Center in midtown Manhattan.
 "The new self-service ETS has many advantages," said James Yasinski, senior vice president, American Express TMS. "Primarily, we see this technology as an exciting way to expand and improve our customer service. We are very pleased that we could offer NYNEX a good travel management solution and introduce, with an innovative client, a new automation application."
 The equipment features a touch screen menu in which travelers can select their itinerary. Similar in look to an ATM, ETS has been installed at NYNEX's offices at 1166 Avenue of the Americas, New York, in a secure, non-public area accessible to employees on a 24-hour basis. American Express intends to install five more machines in other NYNEX offices in the next few months.
 "ETS represents another tool we can use to control travel costs," said Verille. In 1992, NYNEX realized travel cost savings of $8.2 million through the negotiation of fares and the implementation of comprehensive employee travel policies. Although business travel agencies have used satellite ticket printers (STPs) at corporations for many years, the STPs must be manned by agency personnel. The new Electronic Ticketing System operates unattended.
 To purchase shuttle ticketing, NYNEX travelers need only indicate the destination (Boston, Washington or New York) and note whether travel is one-way or roundtrip. The machine is activated by using the American Express Corporate Card, with the user inputting a code number.
 "American Express also benefits from this exciting new development, since travel counselors who were previously needed to operate ticketing machines can now be re-assigned to different customer-service tasks," Yasinski noted.
 NYNEX (NYSE: NYN) is a leader in helping people communicate, providing telecommunications services to approximately 12 million customers in the Northeast through New York Telephone, New England Telephone and NYNEX Mobile Communications Company.
 American Express Travel Management Services, which includes American Express Business Travel Services and the Corporate Card, assists companies in managing their business travel expenses. It is a unit of American Express Travel Related Services Company, Inc., a wholly owned subsidiary of the American Express Company (NYSE: AXP) -- a family of travel, financial and communications businesses.
 -0- 7/21/93
 /CONTACT: Christine Levite of American Express, 212-640-3382/
 (AXP NYN)


CO: American Express Travel Related Services Company, Inc.; NYNEX Corp. ST: New York IN: LEI SU: PDT

SH-CK -- NY036 -- 3940 07/21/93 12:29 EDT
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Date:Jul 21, 1993
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